Pros: They gave me a GMC Yukon, big whip for these NYC streets!
Jan 9 2017
Pros: The XM radio was not working & your employee, Alberto Pena went above & beyond to ensure that I would have the XM radio for my trip.
Jan 16 2017
Pros: Customer service was excellent. Picking up/dropping off the car was swift and timely. Staff answered all my questions. After drop off someone drove me to my destination about 7 minutes away, no additional charge. I will be using them again.
Pros: Car was in great shape asks clean. Employees were friendly.
Cons: Touch screen audio system didn't always respond so I couldn't adjust the radio using the screen.
Dec 21 2016
Customer service was great.
Pros: Customer service.
Cons: You are given two keys. They are connected with a wire and you're told you cannot separate them. What's the point of two keys except as a money maker -- if you lose your keys you get to pay for two.
I rented last month with a friend, two drivers. We each wanted a key and were told we could not separate them.
Dec 27 2016
Pros: Kind, efficent and helpful staff. Great car, very clean , would return!
Cons: Online I booked and paid for a luxury car; Lincoln MKX or comparable. I ended up with a Ford Escape because that's all they had. No one told me I was going to be downgraded. That was NOT what I saw online and paid for. I was running late and so there was no more time to go on and on about why I didn't get the car I wanted. They reduced my fee however, that was no the car I asked for.