Reviews for Thrifty in Salt Lake City
- All reviews 100%
Based on 35 reviews
Mar 27 2017
Cons: Incredibly slow counter
Feb 14 2017
Charged almost 3x than what we booked for
Cons: Our final invoice was for almost 3x the amount we originally booked for on your website.
Feb 13 2017
Pros: Excellent customer service. Had to exchange our vehicle due to a wet spot on the back seat. Thrifty was polite and accommodating. Also left my phone in the vehicle at drop off. Thrify employees went above and beyond to retrieve it with a smile!
Feb 13 2017
Cons: Alignment issue pulled car to right at all times at highway speed.
Feb 12 2017
Cons: I found someone else's toenail clippings on the driver side floor mat and a clear plastic wrapper in the back seat - other than that, the rental was great.
Feb 10 2017
Pros: Very nice well equipped vehicle!
Jan 17 2017
Pros: Car was fine in the end. Drop off was smooth and quick.
Cons: When you specifically reserve a SUV in ski country, you assume it will be a AWD. Pick up agent did manage to get us one but only after lots of arguing and waiting.
Dec 28 2016
Pros: Counter was extremely efficient, friendly, great directions and other helpful hints. Return was easy and uncomplicated.
Cons: The car was rather rough riding and noisy.
Dec 27 2016
Wrong Size car at extortionate rate.
Pros: Openness and friendly staff. Competent.
Cons: The car I booked on line I paid more than $2,500 dollars for 6 days hire. I needed a big car as I was going to be responsible for ferrying 6 skiers and equipment. I was supplied with a "standard sized SUV" which was a dodge. This car had 8 seats but no luggage space. Nothing bigger was available. I spent all Christmas holiday driving and ferrying 2 loads of people around and had no time to ski myself. Thank you "Thrifty" for ruining mine and my wife's skiing holiday. Many arguments resulted as a consequence. $400 a day?? I could have rented 4 Toyota Camrys for the same price. Very disappointed with your premium prices at this time of year which I understand are driven by peak demand but if I pay such a premium price I don't expect "that's all I've got. Take it or leave it." Also desk tried to sell me additional extra superfluous insurance after I had already bought full coverage via your website. Their excuse was that the policy I bought via your website was not Thrifty so they didn't know if I was covered or not for what they were trying to sell. When I insisted we review the policy together they quickly apologized.
Nov 27 2016
Will book with Budget instead
Pros: The car was fine, but not really good enough for the weather. The lady who checked us in was really nice.
Cons: The price I paid was much more than what was quoted on Kayak, there were more fees added in when I arrived. This never seems to happen with Budget. I won't rent from the cheapest option again bc it ends up being more.
Nov 13 2016
Pros: The car was pretty good.
Cons: The Salt Lake City Thrifty office tried to give cars inferior to what I selected online and it took a long while to get the one I wanted. Dropping of a car in California cost a lot, disproportionate to the total price.
Oct 24 2016
Fairly easy but slightly sketchy
Pros: Like all car rental places you just park the car and take your receipt.
Cons: The guy basically accused me of damages to the car (minor scratches) that were there when I picked up the car (I took pictures as proof when I got the car). The whole ordeal makes me feel like thrifty is trying to get as much money as they can from me.
Sep 28 2016
Pros: Value for money
Cons: Unfriendly counter person at Salt Lake city who attempted to bamboozle us into buying excessive insurance. I understand the game but at least it could have done with a little more finesse.
Sep 26 2016
Ask for a van and was put in something smaller
Pros: The price
Cons: Didn't get what I booked
Sep 23 2016
Company has hidden charges and manipulates you to
Cons: Not very happy with rental. Was charged $65 to add my husband as an additional driver and was not told there was such fee. Got forced into getting at least the minimal insurance coverage when I mentioned to the agent I got full coverage through Allstate and he acted like he didn't know that insurance company. After the 3rd day of driving the car the check engine oil light came on. We were not able to drive it to Four Corners because we were concerned it might have maintenance issues on our drive.
Aug 28 2016
Kayak great Thrifty not so much
Pros: Kayak was great, offered the best price.
Cons: Thrifty was disorganized at the SLC airport pickup desk.
Aug 11 2016
Cons: The car line was way too long
Aug 9 2016
Pros: Got a car with low miles.
Cons: Outside of the car wasnt well cleaned. Spouse has to pay extra to drive.
Aug 4 2016
Am I the only one who got great service?
Pros: I was so worried about this location, based on the reviews, that I had a backup car rental and plane reservation. I needed a one way from SLC to Cody WY. Thrifty was 1/3 the price of anyone else. Our flight was to SLC was delayed 5 1/2 hours and they were out of full size sedans so they gave us a nearly new (3,000 miles) Toyota Sienna van, which was an excellent vehicle, for the same price. Yeah, it could have been a tad cleaner on the inside, every cup holder had some sugary drink goo on it but other than that it was very clean. The wait at the counter wasn't any longer than usual and the two clerks were working as quickly as they could and dealing with one unpleasant fellow, but I thought they did a good job of trying to appease this jerk and get to us. The van got outstanding mileage, it was a way better touring vehicle than a sedan, the drop off at Cody was at 5:45 a.m. before the counter opened. I just got the bill and the charges were exactly as quoted.
Jul 26 2016
Pros: It got us where we needed to go. Amazing price.
Cons: Beat up, dirty, cheap.
Jul 25 2016
Pros: The return process was very fast and professional despite the fact that there were probably 6 cars being returned at the same time.