Reviews for Thrifty in Salt Lake City
- All reviews 100%
Apr 21 2017
Pros: Originally the rental said off-site and ride a shuttle to get the car but we were able to secure the rental across the street from the ticketing building at the airport and the cars were right there in the building. That was a welcome surprise. The counter folks did try to make sure that you knew the benefits of all the other options that could be purchased that I had not selected but I stuck to my original plan and got the good rate that I booked through KAYAK.
Cons: When we rented the car, the desk agents could not assure us that the car's trunk would have a doughnut tire or a spare as on board equipment. But we checked that first to be sure that there was one since we were going to be traveling 1100 miles and no where near the airport where we rented the car and Thrifty was located. There were no floor mats but this was an economy car. Everything worked as it should but on the mountain passes there was not much oomph in our little Nissan Versa.
Mar 27 2017
Cons: Incredibly slow counter
Feb 14 2017
Charged almost 3x than what we booked for
Cons: Our final invoice was for almost 3x the amount we originally booked for on your website.
Feb 13 2017
Pros: Excellent customer service. Had to exchange our vehicle due to a wet spot on the back seat. Thrifty was polite and accommodating. Also left my phone in the vehicle at drop off. Thrify employees went above and beyond to retrieve it with a smile!