Reviews for Alamo in Salt Lake City
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Jul 19 2017
Stranded in Salt Lake City
Cons: CarRentals.com via Kayak.com for Alamo allowed me to reserve a rental car with a debit card without CLEAR warning that a credit card is required for a point-to-point rental. The company accepts debit cards for round trip rentals, but not for point-to-point. This is not made clear in the terms and conditions. Once I arrived in SLC, Alamo wouldn't rent to me. They also wouldn't accept my boyfriend's credit card as collateral. The woman at the Alamo desk had zero empathy about the situation. She was also the only person working, and since I had to wait in line multiple times because of the situation, this was extremely tiring. Clearly, the desk did not have enough staff working. Because of this lack of clear policy, I was stranded in SLC. I will never rent from Alamo again.
Jul 16 2017
Cons: Im from Czech Rep. They dont accept my card and canceled my car. So I get no car. Paid insurance for nothing. I must rent car from AVIS.
Jun 7 2017
Pros: able to shorten my reservation line due my flights change.
Feb 27 2017
Some confusion about the final bill but they took
Cons: The drop-off (at the end of President's Day week-end) was very confusing - I was given different directions by different employees. Also, even though I had returned the car with a full tank of gas, when I got home, I noticed that they had charged me for 7 gallons. After calling them, they realized their error and fixed the problem but, nevertheless, I had to take time out of my day to deal with their mistake.