Reviews for Dollar in Salt Lake City
- All reviews 100%
Based on 60 reviews
Apr 18 2017
Changed price when we got there
Pros: Quick service
Cons: Changed the price when we got there and we had no choice becauae the other companies around were full and did not have cars.
Apr 5 2017
Pros: Not a national company.
Cons: Can't drop in multiple locations. They bent me over and offered little assistance. Very poor experience and costly. Will never use this outfit again and will go out of my way to let others know my feelings.
Mar 14 2017
Pros: Nice new car, courteous staff.
Feb 23 2017
Pros: Upgraded my car. Easy in and out.
Feb 13 2017
Pros: Staff was friendly. Car was clean and roomy enough for our ski gear.
Jan 27 2017
Pros: Convenient and quality rental
Jan 20 2017
Pros: Quality vehicle for the same price as I paid in another city.
Cons: furthest from the terminal, but not really too bad.
Jan 14 2017
tiniest rental car ever
Pros: great get around car but not for snow.
Cons: defroster was weak...no horsepower to get over the mountain...but good value.
Nov 30 2016
Quick and Easy, Fast and Friendly
Pros: Brand new car, 300 miles on it. My wife left her rand new IPhone 7 in the car. Stacey at the desk called me, the secondary phone number in the rental agreement data base. My wife realized at security that she had left the phone probably in the car. The TSA agent used find a phone and then called Stacey at the Dollar Rental Car desk. Stacey then sent a Runner with the phone to meet my wife at security. She and my family made their flight with ten minutes to spare. Phenomenal customer service.
Nov 22 2016
Good and very incredibly staff
Pros: It was easy and clean, very helpful staff.
Cons: Dollar cars are bit kind of weird compared to all others but not really an issue
Oct 15 2016
Pros: The desk staff was efficient. Drop off was quick.
Cons: Didn't know I was getting a van. It had body damage and stains on the upholstery.
Oct 10 2016
Horrible Service and Tricked into Additional Charg
Pros: Nothing they are scam artists
Cons: They charged me for the premium insurance even though I repeatably asked for no insurance. I asked about adding an additional driver, but they never mentioned it would be an additional charge. The additional driver never signed any paperwork and never drove the car. My reservation was made for the wrong date and the lady at the kiosk assured me she could get another car at the same rate. I stupidly trusted her and signed the paperwork without looking over the charges. When I returned the car and complained that I was charged over $1,200.00 the manager only laughed and said I was stupid for signing the paperwork..... These people are scam artists with horrible customer service and I will never rent or recommend them again!!!!
Oct 7 2016
Didn't get to rent the car
Cons: I don't carry a credit card. We usually pay cash for everything or use the Visa association of our debit card. I booked a car rental with Dollar in Salt LakeCity for business but they would not rent me the car because I lacked a major credit card. The man behind the counter asked if I would agree to a $300 deposit and a credit check, which I did, and despite my excellent credit score and plenty of money in the bank account, I was declined- no reason was given- just declined!. I ended up having to rent with Budget the next counter over, but for much more money because of the short notice. Never again will I book with Dollar!
Sep 28 2016
Pros: So nice to be recognized by the counter staff in SLC! Smiles and great attitude every time.
Sep 14 2016
Pros: There was no line at Pickup. This was the first time I drove a Versa; the gas mileage was phenomenal which made re-filling the gas tank up before dropping the car back off really cheap <$10.
Cons: When the car was pulled up for my pickup: the bottom exterior of the Versa was covered in tar and had scratches all over it and the license plate appeared to be heavy bent and disfigured. Not ascetically pleasing at all. Additionally, the USB port and Blue tooth capabilities were not in working order and rendered useless during my trip. Lastly, Dollar has a ridiculous policy customers that choose to use debit cards by adding an $300 deposit to your reservation. Your punishing people who prefer not to use credit cards. All and all, I will not rent from Dollar in Salt Lake again.
Sep 14 2016
Pros: Pickup process was quick and easy. Car parking lot was close and easy to find. The car rate was great - although had a tough time going up some of the hills on our trip (although we managed to keep up with traffic :D). It was perfect for two people plus luggage and would not have held much more (Chevy Spark).
Cons: The gentleman checking us out was way to quick on the extra options - he just circled a whole bunch of options and asked me to initial to decline insurance. He did not explain the options or coverage that I could have chosen. He also was kindof pushy that I sign the vehicle inspection/gas level form at the desk before even seeing the car. I was wary and wanted to be able to look at the vehicle for damages before signing... and there was quite a bit of back and forth before he let me just initial the form and inspect outside. I think he was very nice and capable - but, likely a training or desk procedures issue that could be reviewed.
Sep 7 2016
Pros: The staff at drop off were very efficient and friendly. I didn't like the car that was assigned and they helped me get a lighter color and were nice to work with me. Overall a very good experience.
Sep 6 2016
Excellent all around
Pros: Just like one would hope
Sep 2 2016
Cons: the worker there is terrible. So rude and don't care about customer.
Aug 23 2016
Cons: four tires pressure are low, engine oil needs to be changed, during our journey a lot of problems arose. All this bad conditions happened while we were driving on highway! It was really dangerous!!! And the rent price is expensive, while the condition of the car is also bad.
Aug 1 2016
Pros: The vehicle overall was very comfortable. Pick up and dropoff were easy.
Cons: The check engine light came on halfway through the rental. The tire pressure sensors were also off. The car drove fine, but it did place some concern in my mind. When I dropped off the vehicle, I told the employee about the issues and it seemed like it was not that big of a deal. Hopefully I don't get dinged additionally for it.
Jul 29 2016
Pros: Non pushy desk person. Ease of drop off.
Cons: No windshield washing fluid in car. We were unable to clean Windows while driving.
Nov 12 2015
I didn't even get a car!
Cons: Getting emails about someone else's car rental
Oct 20 2015
Cons: Lied on the ad price.
Oct 14 2015
Cons: I had a deal written up for a standard car at a price of 330.00 for 11 days. I figured I got very lucky. When I got off my plane and went to pick up the car the company said since I do not have a credit card they had to double that price. I decided I needed the car and so I paid the 750.00 they required. After I paid that and when the lady went to the back to collect my keys she came back out and decided I needed to pay another 300 dollars for the car as insurance because my liability is not good enough. All in all I never even got the car and ended up having to stay at the airport for a night until I could have a friend come pick me up the next morning. It took two weeks for them to return my 750 dollars to me.