Reviews for Dollar in Salt Lake City
- All reviews 100%
Oct 15 2016
Pros: The desk staff was efficient. Drop off was quick.
Cons: Didn't know I was getting a van. It had body damage and stains on the upholstery.
Oct 10 2016
Horrible Service and Tricked into Additional Charg
Pros: Nothing they are scam artists
Cons: They charged me for the premium insurance even though I repeatably asked for no insurance. I asked about adding an additional driver, but they never mentioned it would be an additional charge. The additional driver never signed any paperwork and never drove the car. My reservation was made for the wrong date and the lady at the kiosk assured me she could get another car at the same rate. I stupidly trusted her and signed the paperwork without looking over the charges. When I returned the car and complained that I was charged over $1,200.00 the manager only laughed and said I was stupid for signing the paperwork..... These people are scam artists with horrible customer service and I will never rent or recommend them again!!!!
Oct 7 2016
Didn't get to rent the car
Cons: I don't carry a credit card. We usually pay cash for everything or use the Visa association of our debit card. I booked a car rental with Dollar in Salt LakeCity for business but they would not rent me the car because I lacked a major credit card. The man behind the counter asked if I would agree to a $300 deposit and a credit check, which I did, and despite my excellent credit score and plenty of money in the bank account, I was declined- no reason was given- just declined!. I ended up having to rent with Budget the next counter over, but for much more money because of the short notice. Never again will I book with Dollar!
Sep 28 2016
Pros: So nice to be recognized by the counter staff in SLC! Smiles and great attitude every time.