Reviews for Dollar in Salt Lake City
- All reviews 100%
Nov 30 2016
Quick and Easy, Fast and Friendly
Pros: Brand new car, 300 miles on it. My wife left her rand new IPhone 7 in the car. Stacey at the desk called me, the secondary phone number in the rental agreement data base. My wife realized at security that she had left the phone probably in the car. The TSA agent used find a phone and then called Stacey at the Dollar Rental Car desk. Stacey then sent a Runner with the phone to meet my wife at security. She and my family made their flight with ten minutes to spare. Phenomenal customer service.
Nov 22 2016
Good and very incredibly staff
Pros: It was easy and clean, very helpful staff.
Cons: Dollar cars are bit kind of weird compared to all others but not really an issue
Oct 15 2016
Pros: The desk staff was efficient. Drop off was quick.
Cons: Didn't know I was getting a van. It had body damage and stains on the upholstery.
Oct 10 2016
Horrible Service and Tricked into Additional Charg
Pros: Nothing they are scam artists
Cons: They charged me for the premium insurance even though I repeatably asked for no insurance. I asked about adding an additional driver, but they never mentioned it would be an additional charge. The additional driver never signed any paperwork and never drove the car. My reservation was made for the wrong date and the lady at the kiosk assured me she could get another car at the same rate. I stupidly trusted her and signed the paperwork without looking over the charges. When I returned the car and complained that I was charged over $1,200.00 the manager only laughed and said I was stupid for signing the paperwork..... These people are scam artists with horrible customer service and I will never rent or recommend them again!!!!