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To be honest I was very disappointed in this stay. I was a returning guest and had high expectations which were not met. However, upon check out I met Peter and he did everything right to rectify the situation. His level of customer service won me as a returning guest.
Amazing classic decor. Great location just far enough away from the noise of Bourbon street. Lacking some of the amenities necessary for a longer stay. No mini-fridge, etc. Parking is overpriced.
Friendly staff Convenient location PB&J sandwiches from 10-11pm In need of renovation Dirty carpet Dirty bed sheets Did not provide bottled water as stated on sight
the staff was very helpfully, the coffee and pj sandwiches was a nice addition. the roof top pool was nice. it was also heated. the hot tub wasn't working
Location & staff Housekeeper didn't do a good job 1. She forgot to leave a bath mat in the bathroom for the first day cleaning 2. She didn't take away the used towels and leave enough clean towels in the room for the second day. 3. The minibar was not on and the hotel did not want to turn on,either.
it was a nice place and location the electricity went out, someone was hollering down the hall from us, the toilet would not fill up with water after being flushed I would remove the tank lid to jiggle some parts to make it work we didnt want to call maintenance not to be embarrassed to call maintenance after using the rest room
Friendly staff, easy check in and close enough to walk to everything! Small bathroom but not really a big deal
It's very antique and beautiful Our room was not clean
My friends and I were very satisfied with our entire stay. The hotel is absolutely gorgeous and the rooms were very comfortable. The coffee maker, microwave, and refrigerator are three amenities that I think are often taken for granted! The PB&J bar is not only charming, but a useful and welcome snack when coming in late and not wanting to spend time or money stopping somewhere else for a snack. The rooftop pool and hot tub had amazing views. Though I didn't get to use it, the fitness center on the top floor also looked well equipped and taken care of. The staff was very professional, enthusiastic, and talented. From our hotel, we were able to walk to the French quarter in 10 minutes or less, had instant access to Canal St and the St Charles streetcar, and we were also able to easily walk to the two stadiums. Would definitely look to book here first upon returning to New Orleans. While the free wifi worked fast and was very much appreciated, on mobile devices you needed to continuously log back into it any time you turned your screen off.
The Pool It Was Sweet rooftop and had great view and look very rich Pay up for a room King is not that big also plumbing sounds bad like an old hotel will keep you up if light sleeper.
The staff was wonderful and our room was great. Super comfortable beds and fun décor for a good price.
Great location. Great price. Clean and very comfortable
Staff was very friendly. Booked a Queen Interior room with no windows. At check-in, the clerk took it upon himself to upgrade us to a Premium King room with two large windows overlooking Tchoupitoulas Street on the front of the hotel. The old coffee warehouse provides a great balance of historic charm with very contemporary decor. Location at the warehouse district is great, being very close to Harrah's and easy walking distance to French Market & Bourbon Street. Best value in New Orleans, without the upgrade! As with most of New Orleans, parking is horrible. Expect to pay $30 for 24 hours in the lot across the street if you can't luck up on one of the few free on-street spaces.
Clean and good location. Small, dark room. Unimpressive. Limited outlets. Small window with view of a brick tunnel and beer can. Nothing redeeming. Definitely not with >$200 to stay here. Got a hotel 2 blocks down for half price and much nicer for the remainder of our stay. Did not investigate amenities.
Staff was fantastic. Hotel has a great vibe, great art and great vibe. Highly recommend. My only complaint is the condition of the carpet in the hallway on the Lexington side of the hotel. After we turned the corner, we were a little scared as we headed up that our room would be in similar condition. However, room was great.
Bedding is fabulous. Staff is friendly. Rooms are decorated in a very modern and fun way. Good location. Fun bar next door with great burgers. Have not tried the restaurant, but the coffee counter is great. Second stay here and would stay again. Insulation is TERRIBLE! On my first stay I could hear footsteps non-stop so this time I requested a top floor room. Although this alleviated the noise above, this time we could hear every word of the neighbors and people in the hall and unfortunately a baby crying woke us up multiple times one night. Next time I will ask for earphones!
The style of the hotel/rooms was awesome. Well thought out floor plan & cool atmosphere. Totally loved it. Awesome little getaway retreat in the heart of New Orleans
The staff and rooms were perfection! They even had a treat for our pup and a very reasonable fee for him!
Overall nice staycool Decour trendy Temperature in the room was a bit warm
This was our second stay. The decor, atmosphere and location are awesome. Very thin walls. Expect to hear other guests getting back into their rooms at all times of the night and early morning. You can hear every word they say, every door they open and every step they take.
The decor of this place is awesome! It starts with the huge vintage-style lighted sign out front, and everything you see from that point on makes you say, "ooh--look at that!" (in a good way). The gorgeous tile-work on...well, everything, is amazing. And--I wanted to take all of the furniture home with me! The character of this building is something special. You don't complain about the uneven floors because you're staying in an old warehouse! How cool! Exposed brick walls (that aren't fake) are always great--I only wish they had left all of them bare instead of painting some of them. They also had great coffee and blueberry muffins! It was quite warm for this time of year (high 70's in late-November), which of course is nothing new in the south, but the a/c units in the rooms were not so great. Pretty much the same as a window unit-loud, and hard to create an even temp in the room. The ceiling fan was also not great, and that's one thing every bedroom needs in my opinion. The room we had (queen interior deluxe, I think) was pretty small, but we didn't plan to stay inside much anyway. One last thing--watch out for the bed rails! I nailed my shin on the corner of ours three times.
Super great location and easy access to great restaurant and bar downstairs Need to be more green with option of recycling towels.
The hotel was clean with comfortable rooms with a good location to walk to various sites around New Orleans. No open restaurant, complimentary coffee in the lobby you pay for, despite their advertisment they are not attached to the casino to name a few.
comfortable bed no complimentary internet access in business center and no complimentary coffee in the morning
Very close to convention center and Harrah's Casino. Excellent location for business. Room service not very effective. Hotel restaurant staff not efficient enough(they act slow).
When we arrived door service was great but the front desk lady was very disrespectful. We arrived a couple hours early before our original check in time at 3 and it seemed like she was bothered by a previous incident. No eye contact and we could barely hear her speak because she spoke so low. The overall stay was mediocre, the last night fire alarms continued to go off through out the night making it extremely hard to get a good rest.
drink machine not cooled-hot drinks
location, near the congress centre
The beds and bedding. The quality of the breakfast. The fact that the restaurant didn't open till 7:00 am. The monring we ate there, it opened at 7:05 and we didn't get out of there till 7:45, which made us late for our meetings. Most business people want to get in and out for breakfast and are not very concerned about a gormet experience. The should open by at least 6:30 am.
I thoroughly enjoyed my first trip to New Orleans, and our lodging was a big part of it. The room was clean, very comfortable bed. All of the staff was very helpful, the concierge gave us many tips.
Comfort and near all I was disappointed when I was not given comp. Breakfast for the 3 nights I stayed
We enjoyed staying at the Omni. Very comfortable beds, courteous staff. Hotel is located away from all the hustle and bustle but still within walking distance of everything. There was an outlet center right across the street which was great too.
Good quality decor good location. Very rude staff on front desk.
Old fashion style was cool Rooms smelt "old" and muggy, check-in was extremely late (4 PM) and apparently "ungarunteed" (some people waited 2 hours), parking was $42 a night (extremely unreasonabled to other hotels), no bell hop even though rooms were split between streets
Convience to the downtown area and central location to restaurants and entertainment. Parking was very easy and convient. Coffee pot in room was not cleaned.
My friend and I were staying here for a conference (at a nearby hotel). It was a beautiful hotel very chic and stylish. It was well placed to walk to the French Quarter and many other points of interest. Staff was very kind, hospitable and helpful, especially Michael. We would definitely stay there again! No cold water from the tap in our room.
Employees were generally happy and gladly answered any questions. Hotel is groovy and quaint, as are the rooms.
The Staff was great very helpful
don't like add on cost. Telephone ect.
A very hip, cool vibe, in a great location and at an even better price point. The rooms were extremely loud at night, and the staff was not helpful in solving the problem.
Parking lot behind the hotel was very convenient. Comfortable rooms. Closet to everything but still off the major streets Staff wasn't knowledgable when asked what highlights a touris couple should see. Wasn't friendly during check in or check out
Very stylish and confortable rooms. The menu at the kitchen tried to be a bit too artisinal. There was one waitress who seemed pretty bogged down.
convience of location the TV stations, the bed, and the AC
the hotel was close to everything, and it was nice. the heater didnt work and theres 2 buildings and you had to go to the main building for everything.
The location was great. The rooms were very nice and clean. The Staff was very helpful. The bartenders at the hotel bar were rude.
The hotel is newly renovated and totally updated and modern from its previously 80s styling. I have stayed at this hotel many times over the years and it was nice before but amazing now. Try a balcony room and go down to one of the bars for a signature New Orleans cocktail. It's 2 blocks from Canal and 3 blocks from Famous Bourbon Street. It's also perfectly located for catching games and events at the super dome. Bout 3-5 blocks. Not a bad walk at all. It's where I stay when I go to watch the Saints
I loved everything about this hotel. Extremely close to everything and the staff was excellent
Beautiful hotel with extremely close beds and quiet area Not exactly in the French quarter but definitely close
We were upgraded as Ambassador members, and the suite was lovely, and ever better than a certain other nearby favorite 5 star hotel in NO. Staff was welcoming and the bedding and bathroom superb. We also like the self parking in the adjacent Pan American parking garage--a NO bargain.
Hotel was clean and close to everything. Across the street from Luke. Great Oysters 1/2 price Happy Hour 3-5
We really loved the room bed and service. The pool was small and dark no sunlight and it was a outside pool that had freezing water. The restaurant connected to the hotel was ok but some of the waitress were really rude and slow we saw 5 family leave during our wait for our drinks. Meanwhile when we got the menus we didn't see anything we wanted so we told the waitress we needed the check. She left and never came back! We had to track her down and talk to her manager to get a check !!!!
Intercontinental is supposed to be IHG's flagship hotel. During my stay I killed three spiders in the bed. The duvet cover was torn and tattered in multiple places. The carpets were not vacuumed. Someone else's dry-cleaning tags were left on the floor (2). The drinking glass in the bathroom had dried toothpaste stains from someone previously before me. For three days in a row I turned the same drinking glass up thinking that it would be washed and would return to my hotel room to find that it had just been flipped over, uncleaned. The best yet was the last night that I stayed the cleaning staff had left a dust in my room by the door. I guess since they werent cleaning they decided to leave the tools for me do their work. The front desk staff seemed unconcerned about the cleanliness and too busy to give it much thought. Valet also higher than any other hotel in area. Will go back to the Holiday Inn Chateau LeMoyne north of the quarter, always clean in 5+ stays there.
The room was very nice and clean. The bathroom and shower was great especially for New Orleans. The bed was very comfortable. Breakfast buffet was not included with our room. When my wife called the front desk, they left her with the impression that breakfast was included. We were surprised that it was $27 per person. What a rip off!
Very nice hotel Valet parking $45 a day
The location was perfect for us. Not too much congestion, but close enough to walk to the French Quarter and other shops. I also like the decor of the hotel and the beds are very comfortable. No fault of the hotel, but at wee hours in the morning, our drunk neighbors were very very loud in the halls and in their rooms. More sound proofing would be greatly appreciated.
One of the best staff and facilites I have ever stayed at. The staff are incredibly helpful and friendly. I was blown away by the service. If I had to pick something, I didn't like the pillows. Too hard, but that's just me.
I liked how clean and modern it was. It was very expensive for what we got. The only parking they had was valet and it was 47$ a night. After paying 415 for the room seems really steep. We were also really crunched for time Sunday am and had to wait about 20 minutes to get our car which was frustrating. When they tell you to call ten minutes ahead to have your car ready for you.
Nice interiors and free bottled water. They have good beds though, that was a plus. Very poor facilities, in this day and age, no free wifi is just not OK, its a dealbreaker. Its not like they are not charging enough for the room, plus wifi does not cost a lot anyways! And whats with the $45 valet per night? Do they wash your car and paint it?? We thought it was fleecing as they knew that parking is an issue around that neighborhood. Overall just OK place, not worth the effort to stay here.
I was extremely disappointed in my stay at the W. I will never stay at another W again. It was not worth the 200 I paid per night.
friendly, Luxe, design
This trip was my first time to the south, and the staff at Le Meridien were very polite and professional. Everywhere from the bell hop during the day, to the bartender at night, to the front desk reception. The in-room service was excellent, the food and wine hit the spot. The location was a bit farther from the convention center then I anticipated but it was nice to have a little stroll to and from the conference to the hotel. I really like the decor at Le Meridien. The pool and gym were fantastic! I did not like how expensive the in-room service fee is. I was charged $4 fee plus another $10 fee, both labeled as in-room service fee's to order dinner up to my room.
decore style, great location- most things in walking distance, safe, good value. No exhaust fans in bathroom, pool is deceiving from pics, much smaller in person.
Very classy and great location. Staff was helpful and friendly. Bed was super comfortable! Little expensive
Contemporary look, friendly staff, comfort Lack of food options and different times of the day
Location was superb, room were clean, and staff were excellent. Pillows were a bit hard to make comfortable.
The beds were Awesome! Very comfortable. Wet spot on the floor of the room. Bathtub a little dated.
Location. Great staff. The restaurant was very good. The decor was very appealing and pleasant. Internet was pricey and was subpar. A hotel like this should be offering complimentary high-speed internet for the price of the rooms.
Friendly. Great Art. Clean. Bar closed at 11.
The staff was very friendly and accommodating, and the room was clean. The hotel is just outside of the french quarter so it's a bit quieter, but still within in walking distance. The window in our room looked out into the center of the hotel which was a bit odd.
I loved the location - only a block from Harrah's/Poydras, nearby lots of great bars and restaurants. The hotel was really nice and I loved all of the artwork. The room was also very nice. The bellhop broke a $50 bottle of Baileys, so I had to walk about 10 blocks in the heat to purchase another bottle, then had to walk another 10 blocks to my car to get the receipt from the first bottle, then walk all the way back to the hotel. They reimbursed me for both bottles, but it would have been nice if they would have taken care of this in another way. A free meal at Legacy would have made up for their mistake.
The front desk staff was so nice! The night we were there - there was a fashion show in the attached art gallery. The vibe of the place is very cool and hip.
Everyone was very helpful. The staff offered advice on local restaurants, places to run, and places to grab a drink. The artwork is beautiful, it's very clean and has worry free parking.
Clean lobby. Room came with only 2 towels even though we indicated that we would have four people in the room. We had to ask sever times for towels. When we arrived at the room, there was trash in the waste baskets from a previous guest. On the day of our departure, housekeeping rang the doorbell at 8 am to see if we were checking out. The concierge had very few suggestions for rainy day activities.
Very clean property Small room, tiny bathroom, charged extra for everything!! (Gift shop was way overpriced in an area where no convenience store exist), they wanted $13 a day for wifi!!!
Bed was very comfortable. Amenity spaces were clean, large and designed well. Roof top pool!!!! Staff was rude. Having a rooftop pool in itself is amazing, but the area could use some modernization
Wonderful staff/customer service...good food in restaurant Nothing
good location, friendly staff! They could not locate our reservation even though we had an email confirmation. We had requested a king sized bed and received two doubles. Disappointing considering it was my 45th birthday.
Great value for a nice hotel. Very clean, nice lobby, good cafe downstairs and nice but small roof top pool. Staff is very friendly and helpful. Very convenient to restaurants & bars and a 10 minute walk to the French Quarter.
Very nice room with comfortable beds. Great value as we stayed on a monday night...perfect location at christmas time to visit for the night...not much happening in the restaurant and lounge..parking a bit high but parked in pay lot next door which allowed us to park at other lots around downtown for the 24 hour period
no free parking
Great place to stay
People were very friendly and knew how to get someone around the city. Room was very nice. Our room was very hot. We had to get a fan and that didn't help much and I am cold natured. Vent in bathroom did not work and tv controller did not work.
Room service food was not satisfactory, and would not recommend anyone order from there.
The staff was excellent. Very friendly and accommodating.
Not much A/ c didn't work had to sweat all night an the price we paid was a rip off
Overall this hotel was fantastic. The staff was as friendly and helpful as you could ask for. My husband and I were traveling with four children (ages 8,7,6, and 2) and the value was amazing. I never review anything online but the experience was so good I felt it necessary this time. The fact that there were drinks and popcorn in the lobby the entire time was awesome especially with kids. Breakfast was awesome and offered SO much more than normal hotels do. Plus the "kickback" at 5:30 was our dinner each night. I know for some it might not be their ideal dinner if they are on vacation but traveling with the kids we didn't want to have to go out and the "kickback" offered enough options for everyone to have a full meal. We don't really drink but if you add breakfast, dinner, popcorn as a snack, unlimited soft drinks, and the 3 free "alcoholic beverages" up the value was amazing. The kids loved the pool and hot tub. The rooms were clean and comfortable also. Just a great stay all around. The only complaint I had was that we had pre-paid for the room and when we got there they asked for the card we had used to book the room so they could swipe it. Then when we were checking out I went to check out and pay for the valet ($25 a day and the only option so budget for that as well) and they said it had already been charged to my card. I had no intention of paying for the valet on that card so it bothered me that they charged it and hadn't told us that they were doing it. I do believe that it was a simple misunderstanding though and not dishonest or anything.
Perfect! We moved here from another hotel down re street that was proved double and we couldn't be happier. This place is so nice, breakfast and dinner, great location, rooms and staff! Will definitely stay again.
Location Free drinks and food This was perfect for a quick night away. Location was good and staff was friendly. Paying for parking Bar closed early
Tons of construction all around. Very limited parking, even in the lot we paid for.
Hotel was very clean, spacious rooms, close to the convention center...great experience staying there.
Good location abd price Multiple maintenence issues with our room.
Crystal provided unrelenting top notch service. Pool cleaning equipment left out both days and poolside needed atrention
It was new and clean. Good facilities. Staff were friendly. The rooms had no black Tea bags(only coffee). Since these are suites with kitchenette, it would be nice if there a few utencils or atleast some plastic spoons, forks and knives.
Our first time visit to New Orleans. Great location (close to convention center and streetcars), great room (clean and large), great breakfast, exceptional service from the staff (very personable and helpful). Would definitely stay here again.
Location, Value, Staff. We walked to the Riverwalk Outlets, Dragos, Harrahs Casino, Aquarium. We got a cab ride to the French Quarter and Bourbon St. The hotel was very clean and the suite was very spacious with 2 TV's. I loved the rich history of the building. It was originally a bank and still has the vault, teller service windows, etc on the lobby. VERY noisy. I could hear a lot of hallway noise. Also, it may have just been the night we stayed (Thursday) but at 4:30 AM the city came down Poydras to empty the dumpsters (very loud) and it woke the toddler (sigh). That can possibly be chalked up to wrong place, wrong time but just be aware if you're staying on a Thursday night. Parking was too expensive but to be fair that's ALL hotels in the area. The hotel was once a bank so there are very few (if any) extras...no roomservice, no spa, etc.
Love the architecture.
Clean and comfortable room that was a great value for the money.
The staff was absolutely amazing. The location wasn't bad. Nothing special, but not bad. The rooms were TINY. The furniture in the rooms were pretty chewed up. There really weren't any extra amenities. It's expensive for what you get. For about $10 more, you can get a bigger room at a hotel that is closer to the French Quarter. Yeah, the staff was great, but I don't pay extra for helpful staff.
Location, it was central Room was small and outdated Facilities non existent Restaurant was meh
The rooms were nice, nothy fancy, but nice. We were upgraded to a top level suite, a great surprise. Perfect location. Easy for Uber and taxis, but a few blocks out of the zoo of the French Quarter. There is potential if they redo the bar and restaurant to a more lively spot.
Decent location, clean, nice bathrooms. Of the three prepaid rooms our group booked far in advance, only two were available and there was no roll-away bed available for the room in which three people were staying. One couple in our group had to take a taxi across town after about 20-30 minutes of searching for an open room. One person in the room sans roll-away bed had to sleep on the floor. The following day, another room was made available, however, no one from the hotel informed the group in the room without the roll-away that they needed to more their belongings until after everyone was out and about for the day. The hotel called us throughout the day, interrupting our plans. The manager was very rude and didn't seem to understand that the hotel was interfering with plans made months in advance. Eventually, we were bothered so constantly that some members of the group returned to resolve the situation in person. Overall a very bad experience. I have traveled quite a bit, and my experience at this hotel is the worst that comes to mind.
The bed was extremely uncomfortable.
We just expected a little better than what we got. Expected the sweet to be a little sweeter
The architecture, design, choice of furnishings and keeping the existing bank for a backdrop is a nice touch. The room (610) was quite nice and comfortable. The staff were all very professional but Jo Ann in the bar was wonderful. The only improvement possible would be the in-hotel restaurant. To be quite frank, the quality was not so good and the portions small when compared to every other place we dined in and around the French Quarter of equal or lesser price. Your meal pricing (we first tried breakfast and then stopped-) was also at the top of the cost range we experienced in and outside the French Quarter. Had the quality and quantity been better we would have happily spent more time in your restaurant. In our opinion, correct this and you'll have the perfect hotel.
Very helpfull people, very clean, and perfect room All is perfect
Everything was wonderful The price for parking . It was outrageous 28 dollars for one night or park on some side street blocks away. You kinda got us on that one.
Very clean, smaller room but good for family of 3
We stayed here this past Sunday (March 2) just for one night. The rooms themselves were great - nice and clean with comfortable beds. They had fridges in the rooms which was great and a very nice pool/spa. The customer service was awful. When we arrived (about 10 AM) we could not even park at the hotel and the valet was extremely rude. Two people were in the process of getting their cars back so I asked if we could take their spots (there was no one else around the hotel lobby or valet area). The valet told me no and that it would be 2 hours before I could park. I asked what I was supposed to do with my car and he rudely replied that he didn't know and that check in was at three. I continued to ask why I couldn't take the new spots for the people leaving and he replied "Check in is at 3 PM, is that fair?". Once again in a very rude tone. I did not appreciate how I was being treated as a customer. I realize this is a busy time for New Orleans, but I felt that I didn't deserve his short temper or rude behavior. I still don't understand why we couldn't park where the cars were being moved from.
Very comfortable and hip vibe. There was also a great band at their in-house music venue.
I used to live down the street. The Hotel is in a great location, close to lots of great restaurants, and close to many businesses. I was excited to stay here as they have live music every night, a good restaurant, and lots of young people hanging out. I believe the Hotel went way too far when trying to be 'hip'. 1. Upon check in the front desk attendant was not polite, sighed ignored my request twice when I asked for the corporate rate then made me wait 5+ minutes while she waited to ask her manager (I told her to ask him when he was free and get back to me - this never happened). 2. The hotel room AC only goes down to 68F which felt much more like 75F when trying to sleep. I have seen other reviews which also mentioned the same thing. 3. Each time I valeted my car (with a standard transmission) it took the valet over 15 minutes to retrieve it. Upon check out, the valet showed up in my car with it stinking of burning clutch. I noticed a new dent in the door, and pointed it out to the valet at which point he shook my hand and said "I never drove a manual before and I just taught myself how to on your car. Thanks so much."
The staff was very friendly and the room was clean and comfortable.
Everyone there was very nice and accommodating. The hotel is very clean, and within walking or trolley distance of everything we wanted to see. I would definitely recommend this hotel to my friends. I was excited to see they had comfort controlled beds, but the control was covered and you had to try to move it through the mattress cover. I also had a problem with my sheet popping off my bed, but in the big picture that was a small thing.
i truly recommend this hotel (if you do not mind broken bath tubs) for its pleasant atmosphere and good location
The staff was great! Clean room, great location.
Very helpful staff The worst bed of my 5 city trip Sleeping on the floor was a better option
The staff jasmine at the front desk was great will stay there again. Really all the staff is nice .
this hotel had more name image than it lived up to. i would not tell another traveler to book here. there are better motels for less in this area of new orleans. Hampton Inn is half the price and better - a half block closer to theconvention cente with free breakfast. this was a terrible rip off.r.
Friendly staff - made dinner for me one night even though it was after 9:00 PM! Restaurant closed at 9:00PM - no rrom service after 9:00 is crazy. If I want room service, it would probably always be 9:00 or later.
Nice lobby, friendly staff, clean room, requires a key to get into the lobby at night. Easy checkout. Vallet appeared to be the only parking option and it was $44 which was about half the price of the room. I hate hidden fees at hotels. The blanket on the bed was too warm for how the air conditioner cooled.
The staff was awesome. Went above and beyond to take care of my needs. My teenagers had a blast so must so we extended our stay an extra night. The pool closed at 10. The bed wasn't that comfy.
Price Friendliness of staff and bed
The hotel was nice and the staff was friendly. There was a tremendous amount of noise in the hall way --all night long. I don't know what was going on on our floor or if it had to do with the location of our room but it was very disruptive.