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Employees were generally happy and gladly answered any questions. Hotel is groovy and quaint, as are the rooms.
Convience to the downtown area and central location to restaurants and entertainment. Parking was very easy and convient. Coffee pot in room was not cleaned.
don't like add on cost. Telephone ect.
Parking lot behind the hotel was very convenient. Comfortable rooms. Closet to everything but still off the major streets Staff wasn't knowledgable when asked what highlights a touris couple should see. Wasn't friendly during check in or check out
the hotel was close to everything, and it was nice. the heater didnt work and theres 2 buildings and you had to go to the main building for everything.
The Staff was great very helpful
My friend and I were staying here for a conference (at a nearby hotel). It was a beautiful hotel very chic and stylish. It was well placed to walk to the French Quarter and many other points of interest. Staff was very kind, hospitable and helpful, especially Michael. We would definitely stay there again! No cold water from the tap in our room.
Good quality decor good location. Very rude staff on front desk.
Old fashion style was cool Rooms smelt "old" and muggy, check-in was extremely late (4 PM) and apparently "ungarunteed" (some people waited 2 hours), parking was $42 a night (extremely unreasonabled to other hotels), no bell hop even though rooms were split between streets
convience of location the TV stations, the bed, and the AC
A very hip, cool vibe, in a great location and at an even better price point. The rooms were extremely loud at night, and the staff was not helpful in solving the problem.
Very stylish and confortable rooms. The menu at the kitchen tried to be a bit too artisinal. There was one waitress who seemed pretty bogged down.
Location & staff Housekeeper didn't do a good job 1. She forgot to leave a bath mat in the bathroom for the first day cleaning 2. She didn't take away the used towels and leave enough clean towels in the room for the second day. 3. The minibar was not on and the hotel did not want to turn on,either.
Friendly staff Convenient location PB&J sandwiches from 10-11pm In need of renovation Dirty carpet Dirty bed sheets Did not provide bottled water as stated on sight
Friendly staff, easy check in and close enough to walk to everything! Small bathroom but not really a big deal
The Pool It Was Sweet rooftop and had great view and look very rich Pay up for a room King is not that big also plumbing sounds bad like an old hotel will keep you up if light sleeper.
it was a nice place and location the electricity went out, someone was hollering down the hall from us, the toilet would not fill up with water after being flushed I would remove the tank lid to jiggle some parts to make it work we didnt want to call maintenance not to be embarrassed to call maintenance after using the rest room
the staff was very helpfully, the coffee and pj sandwiches was a nice addition. the roof top pool was nice. it was also heated. the hot tub wasn't working
It's very antique and beautiful Our room was not clean
My friends and I were very satisfied with our entire stay. The hotel is absolutely gorgeous and the rooms were very comfortable. The coffee maker, microwave, and refrigerator are three amenities that I think are often taken for granted! The PB&J bar is not only charming, but a useful and welcome snack when coming in late and not wanting to spend time or money stopping somewhere else for a snack. The rooftop pool and hot tub had amazing views. Though I didn't get to use it, the fitness center on the top floor also looked well equipped and taken care of. The staff was very professional, enthusiastic, and talented. From our hotel, we were able to walk to the French quarter in 10 minutes or less, had instant access to Canal St and the St Charles streetcar, and we were also able to easily walk to the two stadiums. Would definitely look to book here first upon returning to New Orleans. While the free wifi worked fast and was very much appreciated, on mobile devices you needed to continuously log back into it any time you turned your screen off.
To be honest I was very disappointed in this stay. I was a returning guest and had high expectations which were not met. However, upon check out I met Peter and he did everything right to rectify the situation. His level of customer service won me as a returning guest.
Amazing classic decor. Great location just far enough away from the noise of Bourbon street. Lacking some of the amenities necessary for a longer stay. No mini-fridge, etc. Parking is overpriced.
I booked this hotel in April 2014 for my trip in November 2014... i confirmed two days before my trip and everything was all set. We arrived and the lady behind the desk said there was a letter that was left for her that stated we needed to be sent to another hotel. No reason given and she wouldn't let us see the letter...ok... so we went to the other hotel which was conveniently located right in the middle of the French quarters... upon arrival we were told that they had no offiliation with the whitney nor do they know why we were sent there...after telling us we had to pay triple what the Whitney charged I explained that was not far to us...i was willing to pay the same rate as the Whitney but I was certainly not paying triple! One of the managers came out and accommodated us with a free night! Therefore I recommend taking your business to the Bourbon Orleans hotel!
Love the architecture.
We just expected a little better than what we got. Expected the sweet to be a little sweeter
The bed was extremely uncomfortable.
Decent location, clean, nice bathrooms. Of the three prepaid rooms our group booked far in advance, only two were available and there was no roll-away bed available for the room in which three people were staying. One couple in our group had to take a taxi across town after about 20-30 minutes of searching for an open room. One person in the room sans roll-away bed had to sleep on the floor. The following day, another room was made available, however, no one from the hotel informed the group in the room without the roll-away that they needed to more their belongings until after everyone was out and about for the day. The hotel called us throughout the day, interrupting our plans. The manager was very rude and didn't seem to understand that the hotel was interfering with plans made months in advance. Eventually, we were bothered so constantly that some members of the group returned to resolve the situation in person. Overall a very bad experience. I have traveled quite a bit, and my experience at this hotel is the worst that comes to mind.
Very helpfull people, very clean, and perfect room All is perfect
Clean and comfortable room that was a great value for the money.
Location, Value, Staff. We walked to the Riverwalk Outlets, Dragos, Harrahs Casino, Aquarium. We got a cab ride to the French Quarter and Bourbon St. The hotel was very clean and the suite was very spacious with 2 TV's. I loved the rich history of the building. It was originally a bank and still has the vault, teller service windows, etc on the lobby. VERY noisy. I could hear a lot of hallway noise. Also, it may have just been the night we stayed (Thursday) but at 4:30 AM the city came down Poydras to empty the dumpsters (very loud) and it woke the toddler (sigh). That can possibly be chalked up to wrong place, wrong time but just be aware if you're staying on a Thursday night. Parking was too expensive but to be fair that's ALL hotels in the area. The hotel was once a bank so there are very few (if any) extras...no roomservice, no spa, etc.
Location, it was central Room was small and outdated Facilities non existent Restaurant was meh
The staff was absolutely amazing. The location wasn't bad. Nothing special, but not bad. The rooms were TINY. The furniture in the rooms were pretty chewed up. There really weren't any extra amenities. It's expensive for what you get. For about $10 more, you can get a bigger room at a hotel that is closer to the French Quarter. Yeah, the staff was great, but I don't pay extra for helpful staff.
The architecture, design, choice of furnishings and keeping the existing bank for a backdrop is a nice touch. The room (610) was quite nice and comfortable. The staff were all very professional but Jo Ann in the bar was wonderful. The only improvement possible would be the in-hotel restaurant. To be quite frank, the quality was not so good and the portions small when compared to every other place we dined in and around the French Quarter of equal or lesser price. Your meal pricing (we first tried breakfast and then stopped-) was also at the top of the cost range we experienced in and outside the French Quarter. Had the quality and quantity been better we would have happily spent more time in your restaurant. In our opinion, correct this and you'll have the perfect hotel.
Very close to convention center and Harrah's Casino. Excellent location for business. Room service not very effective. Hotel restaurant staff not efficient enough(they act slow).
The hotel was clean with comfortable rooms with a good location to walk to various sites around New Orleans. No open restaurant, complimentary coffee in the lobby you pay for, despite their advertisment they are not attached to the casino to name a few.
When we arrived door service was great but the front desk lady was very disrespectful. We arrived a couple hours early before our original check in time at 3 and it seemed like she was bothered by a previous incident. No eye contact and we could barely hear her speak because she spoke so low. The overall stay was mediocre, the last night fire alarms continued to go off through out the night making it extremely hard to get a good rest.
Comfort and near all I was disappointed when I was not given comp. Breakfast for the 3 nights I stayed
comfortable bed no complimentary internet access in business center and no complimentary coffee in the morning
We enjoyed staying at the Omni. Very comfortable beds, courteous staff. Hotel is located away from all the hustle and bustle but still within walking distance of everything. There was an outlet center right across the street which was great too.
location, near the congress centre
I thoroughly enjoyed my first trip to New Orleans, and our lodging was a big part of it. The room was clean, very comfortable bed. All of the staff was very helpful, the concierge gave us many tips.
drink machine not cooled-hot drinks
The beds and bedding. The quality of the breakfast. The fact that the restaurant didn't open till 7:00 am. The monring we ate there, it opened at 7:05 and we didn't get out of there till 7:45, which made us late for our meetings. Most business people want to get in and out for breakfast and are not very concerned about a gormet experience. The should open by at least 6:30 am.
Great place to stay
People were very friendly and knew how to get someone around the city. Room was very nice. Our room was very hot. We had to get a fan and that didn't help much and I am cold natured. Vent in bathroom did not work and tv controller did not work.
The staff was excellent. Very friendly and accommodating.
Room service food was not satisfactory, and would not recommend anyone order from there.
Not much A/ c didn't work had to sweat all night an the price we paid was a rip off
no free parking
value + location + availability for one night + easy accessibility nothing to report
Short walking distance to all the city attractions. Hotel Staff were helpful and friendly. The hotel is beginning to looks old and dirty. Furniture in the lobby area needs replacement. Carpets in rooms are stained and the bed linen did not look clean or hygenic
On the St. Charles Trolley route, so easy to come and go at all times of day or night. Room furnishings were modern, and made you feel comfortable. Front desk staff helped us with luggage and cabs. Very nice.
The staff were some of the nicest hotel staff I have ever experienced Rooms were very small
the lighting on the building,and the lobby...... the sheets and pillow linen was not crisp and clean.
Great location. Friendly staff. Bugs in the bathroom. Hotel claimed to be making "green efforts" but had inefficient shower heads, toilets, and faucets. Light bulbs are still incandescent!! We call their claims greenwashing...walk the talk.
My husband and I were only going to be in New Orleans for 1 night. We wanted to stay in a place with charm, and this was perfect! The hotel is in a really nice area, but not far from the French Quarter. We would definitely return.
Good value comfy beds clean rooms easy walking distance to canal street and river walk areas.
The helped helped secure my motorcycle in a safe place during my stay. It meant a lot to me!
simply superb, nice visual, great staff, very comfortable, nearby the points of interest. ...and a great summer deal for the rooms nothing...but the parking was a bit awkward, even with the valet. but not terrible
Staff was very accommodating, the hotel was clean and excellent condition The pillows were feather pillow which was very uncomfortable, when I asked for foam pillows they were out, I guess other guest wanted foam pillows. WiFi was expensive I don't understand when you check into a cheaper hotel it is free, now days WiFi is just as used as TV and they don't charge for that.
Offers valet parking only
The staff was good, location was good, beds were comfortable. (However, we were put in a two-queen room when we asked for a king.) Starbucks in the hotel was convenient, however I was used to free coffee for guests at other Marriott franchises, so that was a little disappointing. I really wish that there had been more drawer space. It was inconvenient for staying a week, though I suppose most people staying are just there for a convention.
My husband,3 young kids and I spent the weekend here to do some fun Christmas activities over the weekend. Excellent location across the street from convention center and Riverwalk, near Fulton street and French Quarter. Staff was excellent, room was very nice and located in a very safe area of New Orleans. We'll definitely be staying at the Mariott again!
The staff was extremely helpful and cordial. Only Double Beds available for my stay. We requested King bed for our stay. Also valet parking wasn't available for our stay.
The hotel is newly renovated and totally updated and modern from its previously 80s styling. I have stayed at this hotel many times over the years and it was nice before but amazing now. Try a balcony room and go down to one of the bars for a signature New Orleans cocktail. It's 2 blocks from Canal and 3 blocks from Famous Bourbon Street. It's also perfectly located for catching games and events at the super dome. Bout 3-5 blocks. Not a bad walk at all. It's where I stay when I go to watch the Saints
The location was great. The rooms were very nice and clean. The Staff was very helpful. The bartenders at the hotel bar were rude.
We were upgraded as Ambassador members, and the suite was lovely, and ever better than a certain other nearby favorite 5 star hotel in NO. Staff was welcoming and the bedding and bathroom superb. We also like the self parking in the adjacent Pan American parking garage--a NO bargain.
Very nice hotel Valet parking $45 a day
Intercontinental is supposed to be IHG's flagship hotel. During my stay I killed three spiders in the bed. The duvet cover was torn and tattered in multiple places. The carpets were not vacuumed. Someone else's dry-cleaning tags were left on the floor (2). The drinking glass in the bathroom had dried toothpaste stains from someone previously before me. For three days in a row I turned the same drinking glass up thinking that it would be washed and would return to my hotel room to find that it had just been flipped over, uncleaned. The best yet was the last night that I stayed the cleaning staff had left a dust in my room by the door. I guess since they werent cleaning they decided to leave the tools for me do their work. The front desk staff seemed unconcerned about the cleanliness and too busy to give it much thought. Valet also higher than any other hotel in area. Will go back to the Holiday Inn Chateau LeMoyne north of the quarter, always clean in 5+ stays there.
I liked the location of this hotel. People are always telling you to "watch your back" in New Orleans because someone will always be trying to rip you off. Well the only place I felt ripped off was at this hotel. They charge for everything. Parking-no biggie. Internet-Seriously??!!?? Even the "free" breakfast was a rip off!!
We really loved the room bed and service. The pool was small and dark no sunlight and it was a outside pool that had freezing water. The restaurant connected to the hotel was ok but some of the waitress were really rude and slow we saw 5 family leave during our wait for our drinks. Meanwhile when we got the menus we didn't see anything we wanted so we told the waitress we needed the check. She left and never came back! We had to track her down and talk to her manager to get a check !!!!
The room was very nice and clean. The bathroom and shower was great especially for New Orleans. The bed was very comfortable. Breakfast buffet was not included with our room. When my wife called the front desk, they left her with the impression that breakfast was included. We were surprised that it was $27 per person. What a rip off!
Location! Street car stop is right across the street. No need to rent a car at all. Easy access to french quarter.
Neighborhood seems safe. The trolley rails run right in front of the building; however, the trains weren't operating due to construction. There's a 24hr restaurant across the street and a BBQ & pizza place next door; there are 2 sushi restaurants and a CVS within a 10 minute walking distance. you have to find a place to park in the street as there is no parking provided. We had to circle the neighborhood a few times before we found an open spot.
location, price seemed attractive but delivered less than value Room (24) was a real problem...led to a outdoor patio with two sets of sliding/french doors. Either this "room" is rented as a double at times, but during my stay two separate parties shared the unlocked "main" door to the patio. My door was so worn that it did not lock; this on an outdoor patio--you could just push the door in. Shades worn out; bathroom tiles missing, tub drain corroded, and shower controls did not function well. They do not advertise their check in time well, office staff seemed not too friendly.
Our room was like a spacious studio apartment with a nice layout. It was nice to have an icemaker. Also nice to have the sink and bathroom tucked around a corner. The mattress and pillows were super comfortable!
Friendly and attentive staff. Great location within easy walking distance to French Quarter, streetcars, Casino. Variety of items to choose from at the breakfast buffet. Nothing, no complaints or issues at all!
My family stayed here (3 rooms/2 nights) to attend my daughter's wedding. Rooms were great for the price compared to other hotels nearby. Very clean and comfortable. Parking issues. Perhaps hotel could give better information with regards parking options in the French Quarter area.
I liked the hotel suite rooms No maid service on weekends
Liked the location, breakfast and comfortable bed!
Welcoming staff, comfortable/clean room The construction smell but no complaints aside that tiny one.
It offered free internet service and free hot breakfast. The internet in my room was sporadic; although I talked with the internet provider, nothing was done to improve the service. Light bulbs were missing in the lamps. No one cleaned the room after my first night.
Nothing and will never stay again service. i will never stay again the worst hotel i have ever stayed at in my life,,,,,,,
The room accomidations Having to pay $40 a day to valet car with no prior notice!
It was a very nice hotel just a little far from walking anywhere. Staff was excellent.
There were a few staff who served breakfast who were really terrific They were under construction and we were not advised prior to travel. The smell of paint was irritating to my allergeries when I brought that up to the staff I was brushed off and no a accommodation was offered.
Friendly, helpful staff
Staff and facility was great! The complimentary breakfast buffet was amazing! Didn't have enough time to fully enjoy all of the amenities....courtyard bar, etc. would stay at the Hampton Inn again and refer friends and family. Very nice facility, well maintained and staff was pleasant and friendly.
Great location, neat charm and great breakfast. Watch out for the $40 valet upon arrival! Overpriced valet, somewhat shabby towels.
The staff was great, rooms were clean and neat. The poolside was nice clean and filtered. And the location was convenient nice view The price of valet was a lil expensive
Very comfortable, staff was well versed in making my stay as easy as possible.
Convenient location; friendly/helpful staff, exceptionally clean rooms; lots of room to visit in lobby. Actually, nothing!
I reserved and paid for a suite two months in advance. When I arrived I was told that the hotel overbooked and was given the only room available. When I showed the confirmation to the clerk I was told," It is not available." The hotel had been paid for a suite and I was given a standard room. The manager gave me a free parking pass and a coupon to the bar as compensation for their mistake.
We will be back N/a
Great value for a nice hotel. Very clean, nice lobby, good cafe downstairs and nice but small roof top pool. Staff is very friendly and helpful. Very convenient to restaurants & bars and a 10 minute walk to the French Quarter.
Clean lobby. Room came with only 2 towels even though we indicated that we would have four people in the room. We had to ask sever times for towels. When we arrived at the room, there was trash in the waste baskets from a previous guest. On the day of our departure, housekeeping rang the doorbell at 8 am to see if we were checking out. The concierge had very few suggestions for rainy day activities.
Very clean property Small room, tiny bathroom, charged extra for everything!! (Gift shop was way overpriced in an area where no convenience store exist), they wanted $13 a day for wifi!!!
Bed was very comfortable. Amenity spaces were clean, large and designed well. Roof top pool!!!! Staff was rude. Having a rooftop pool in itself is amazing, but the area could use some modernization
The front desk staff was so nice! The night we were there - there was a fashion show in the attached art gallery. The vibe of the place is very cool and hip.
good location, friendly staff! They could not locate our reservation even though we had an email confirmation. We had requested a king sized bed and received two doubles. Disappointing considering it was my 45th birthday.
Wonderful staff/customer service...good food in restaurant Nothing
Friendly. Great Art. Clean. Bar closed at 11.
Everyone was very helpful. The staff offered advice on local restaurants, places to run, and places to grab a drink. The artwork is beautiful, it's very clean and has worry free parking.
Location. Great staff. The restaurant was very good. The decor was very appealing and pleasant. Internet was pricey and was subpar. A hotel like this should be offering complimentary high-speed internet for the price of the rooms.
I loved the location - only a block from Harrah's/Poydras, nearby lots of great bars and restaurants. The hotel was really nice and I loved all of the artwork. The room was also very nice. The bellhop broke a $50 bottle of Baileys, so I had to walk about 10 blocks in the heat to purchase another bottle, then had to walk another 10 blocks to my car to get the receipt from the first bottle, then walk all the way back to the hotel. They reimbursed me for both bottles, but it would have been nice if they would have taken care of this in another way. A free meal at Legacy would have made up for their mistake.
The staff was very friendly and accommodating, and the room was clean. The hotel is just outside of the french quarter so it's a bit quieter, but still within in walking distance. The window in our room looked out into the center of the hotel which was a bit odd.
Clean room had a pool for the kids and a nice breakfast Parking not included in rate this is an additional 39.00 dollars wifi not included in rate this is and additional 12.95 Elevators did not work well
close to convention center, roomy, clean, nice breakfast no
Location, Staff, Size of room, Entertainment,, Breakfast, Bar and bed The room needed at least one more lamp and the internet connection was not reliable.
My older kids,, 24 and 19 joined me for Thanksgiving in New Orleans. The hotel was a great part of a great trip. The rooms were confortable, the lobby great and the free breakfast was fantastic. Would highly reccomend this hotel!
the value and location was good. the bedding was real nice. i reported to embassy suites and the front desk that i found that my dresser/tv stand in my room was covered in mold. when i reported it to the front desk , the person there just brushed it off and didnt show any concern.
Very helpful staff, great value. Great location for attending events at the convention center (walking distance). Would be nice if Wi-Fi was included.
The location us close to a lot of points of interest to visit, walking distance, employees efficiency with any kind of questions or tasks required, very helpful starting from the valet parking. Enjoyed our stay.
The Valet Parking Experience was easy and the staff for valet was Great !My vehicle was ready when I needed and no questions. Unfortunate that the Lofts is a completely separate building and required a bit of a walk.
Great location. Helpful,polite staff. Rooms are small.
The room after we got the one that we asked in our reservation. The first room that they gave us was a single full bed. We requested double bed and they told us that Booking.com only get what is left not what you ask for. This room was too small in comparison with the Suites at Embassy Suite Hotels. The poor security at The Loft. There is not available any person at all in the front desk or entrance door.
We enjoyed the atmoshphere and the convience.