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Very nice! We came for our anniversary and it was amazing. The staff made our night special. Layout can be a little confusing from the parking garage to the rooms, but once you get use of it it's a little easier.
Parking was too expensive!!! Limited unloading space But wonderful cleaning staff, bell service and front desk TOP NOTCH!
Everything Had trouble with my keycard several times but no biggie
The customer service at this hotel was great. Whether you are going for business or pleasure this hotel has everything you need. I have have stayed in several hotels in New Orleans and this is by far my favorite,
Beautiful hotel! Convenient street car across the street to get all over the city. Staff is very friendly. Many restaurants and shops for in hotel wants. Nothing!
Friendly staff I've paid for an upgrade to a room with a city view. The so called city view was blocked by the adjacent Hyatt House. If you want a city view, move on to the near by Holiday Inn.
We stayed here for the Rock n Roll Marathon. It was located right near the starting line, which was very convenient. They allowed us to have a late check out time so we did not have I rush after the race. The staff was friendly and the hotel was extremely nice. The room was a little small.
Was nice hotel - not much really close to the hotel but the french quarter is in walking distance. our AC broke one night so it was 80+ degrees in the room and we had to wait up for an hour at 2am to get someone from the hotel staff to reset the thermostat. There was also quite a bit of road noise, even up at the 10th floor - was woken up by a garbage truck in the middle of the night.
Great stay! Clean and comfortable hotel. Business center is not free, which is a negative. Carla at the front desk is wonderful!!!
The room was very comfortable to be in. The bed was comfy and lighting was calming. Very little hallway noise and never heard the neighboring rooms. All the staff I encountered was friendly and courteous. The bathroom was a little dirty, some mold growing in the crevice of the shower door. A soap wrapper was left in the bathroom from the last guest. Nothing too major though. Only other complaint would be how confusing it is to get from the main lobby to the room elevators and the parking garage. The signage isnt all that handy as in some areas the main lobby isn't mentioned at all, either is the parking garage. It's especially frustrating with the arbitrarily named conference halls displayed all over.
Thought I was staying at a 5 star hotel. It was very clean and upscale.
Location Cleanliness Comfort Nine
We liked the location of this hotel. Close to a trolley stop and within walking distance to shopping, casino and dining. The concierge was very helpful with pointing out locations to eat as well as getting us transportation whenever needed. The shower did not drain well and the toilets didnt flush easily. The weather was quite cold during out trip and the poor sealing of the patio door allowed cold air to stream in.
Bathroom was flooded with water from a leaky ceiling
The staff at the front desk were very helpful and friendly. They went the extra mile with a smile on their faces and really tried hard to make my stay as enjoyable as possible. Very much appreciated.
The rooms are a decent size and the beds are super comfy! We enjoyed our stay the staff was super kind and helpful. I would use this hotel again when traveling to New Orleans again! Everything was clean and when we asked if things to do or places to eat the staff definitely sent us in the right direction and we were never disappointed! Look forward to coming back!
Average hotel. Gave us two twin beds instead of one king, but still charged us for the king.
Ran into a "problems" with the room (bathtub wasn't draining properly) and that was taken care of swiftly (literally, within minutes of my calling the front desk!). Otherwise, clean, spacious room. The heated pool is a big plus! Worth the extra fee bucks for a pool-side room! The staff was supremely friendly and helpful. Frankly, I was thoroughly pleased.
Had trouble using key card to enter and leave parking garage.
$300 a night for a Motel 6 class room? Heavy Construction started at 7 AM on a Saturday , right outside our window. Parking Garage was a nightmare
I loved the staff. . From the front desk to room keeping. .. I had an issue at another hotel but the staff Holiday Inn got me in earlier than normal. Very friendly. My room never got really cold. .. I believe it was a filter problem.
Very clean and friendly staff. Terrible parking
Went to the Smoothie King Center to watch the Pelicans game. This hotel was within a 5 min walk. Room was large Room was clean - Hotel feels very new. Finding the parking garage was more challenging than assumed. There is a construction adjacent to the building. Made for an early morning wake-up call.