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Close to casino, Bourbon Street and restaurants. Air conditioner didn't work. We had to call several times for it to get fixed. After it improved it didn't last long. We had to call again. It never was fixed.
Clean Overnight parking rates are ridiculous over $40 a night
Great stay with a great staff. The hotel is located on the riverside which allows for easy access to the river walk, the auditorium, Harrah's Casino and Drago (which is in the hotel).
It was very close to the French Quarter Festival activities. The rooms were nice and we loved having appetizers and drink at the bar after a busy day of activities.
They charged extra for wifi and the gym. I thought this was tacky when paying over $200 a night forms room.
Hotels is priced right and was nicer than expected
location was awesome parking fee was ridiculous could hear guest in the hallway check in was confusing, you had to be a hilton honor to get faster service
The room had a mildew smell
Riverside view, mall access from hotel, cleanliness Pool closed due to weather, could have used a microwave and unclear channels.
The hotel was in a great location and very walkable to various New Orleans attractions. The staff was very friendly and accommodating. They allowed me to change my room to a double queen and check-in early as well as do a late check out until 3 which I appreciated. The room was a nice size for two people. The bathroom wasn't as clean as I would like. There was hair left over from the previous occupant. The blanket was also dirty when I separated it from the sheet.
beds were very comfortable! Great location! Clean room. pool was cold its a southern state would be better heated. The refridge hummed the whole time. We had to plug it in when we got to the room. Wifi should be free for all. Its 2016 after all. Some english speaking house keepers would be nice as to have communcation instead of a yes from the staff when they clearly dont understand. maybe offer engllish classes to staff that wants to learn.
connected to outlets and cafe du monde! On the river
I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
Cleanliness, polite staff Room was warm
Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
nice location. rooms were clean and no musty odor(its new Orleans) ended up booking through a 3rd party to get room, not a normal process. they did well however.
Location is very good. The view from the rooms over looking the City and River was excellent. The cost for parking was very high.
The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
Location Needs to be updated. The bathroom door needed painting.
Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
I really like the proximity to shopping, restaurants, and the aquarium. The restaurant was closed
Everything, best bed and bedding ever! Room service prices were too expensive for the quality of the food
When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley. That we couldn't stay longer this time.
Beautiful hotel very comfortable I have two $50 charges on my credit card upon arrival that were poorly explained and I was told they would be refunded by now but they have not been. It feels like the hotel is charging me the difference between the hotels.com price I paid and the walk in price.
Staff was very friendly. Booked a Queen Interior room with no windows. At check-in, the clerk took it upon himself to upgrade us to a Premium King room with two large windows overlooking Tchoupitoulas Street on the front of the hotel. The old coffee warehouse provides a great balance of historic charm with very contemporary decor. Location at the warehouse district is great, being very close to Harrah's and easy walking distance to French Market & Bourbon Street. Best value in New Orleans, without the upgrade! As with most of New Orleans, parking is horrible. Expect to pay $30 for 24 hours in the lot across the street if you can't luck up on one of the few free on-street spaces.
Rustic Look, Coffee, Drinks, Location, Staff Tub/Shower could've been updated but it worked.
The staff and rooms were perfection! They even had a treat for our pup and a very reasonable fee for him!
Staff was fantastic. Hotel has a great vibe, great art and great vibe. Highly recommend. My only complaint is the condition of the carpet in the hallway on the Lexington side of the hotel. After we turned the corner, we were a little scared as we headed up that our room would be in similar condition. However, room was great.
The decor of this place is awesome! It starts with the huge vintage-style lighted sign out front, and everything you see from that point on makes you say, "ooh--look at that!" (in a good way). The gorgeous tile-work on...well, everything, is amazing. And--I wanted to take all of the furniture home with me! The character of this building is something special. You don't complain about the uneven floors because you're staying in an old warehouse! How cool! Exposed brick walls (that aren't fake) are always great--I only wish they had left all of them bare instead of painting some of them. They also had great coffee and blueberry muffins! It was quite warm for this time of year (high 70's in late-November), which of course is nothing new in the south, but the a/c units in the rooms were not so great. Pretty much the same as a window unit-loud, and hard to create an even temp in the room. The ceiling fan was also not great, and that's one thing every bedroom needs in my opinion. The room we had (queen interior deluxe, I think) was pretty small, but we didn't plan to stay inside much anyway. One last thing--watch out for the bed rails! I nailed my shin on the corner of ours three times.
The staff was wonderful and our room was great. Super comfortable beds and fun décor for a good price.
Overall nice staycool Decour trendy Temperature in the room was a bit warm
This was our second stay. The decor, atmosphere and location are awesome. Very thin walls. Expect to hear other guests getting back into their rooms at all times of the night and early morning. You can hear every word they say, every door they open and every step they take.
Clean and good location. Small, dark room. Unimpressive. Limited outlets. Small window with view of a brick tunnel and beer can. Nothing redeeming. Definitely not with >$200 to stay here. Got a hotel 2 blocks down for half price and much nicer for the remainder of our stay. Did not investigate amenities.
The style of the hotel/rooms was awesome. Well thought out floor plan & cool atmosphere. Totally loved it. Awesome little getaway retreat in the heart of New Orleans
Super great location and easy access to great restaurant and bar downstairs Need to be more green with option of recycling towels.
Bedding is fabulous. Staff is friendly. Rooms are decorated in a very modern and fun way. Good location. Fun bar next door with great burgers. Have not tried the restaurant, but the coffee counter is great. Second stay here and would stay again. Insulation is TERRIBLE! On my first stay I could hear footsteps non-stop so this time I requested a top floor room. Although this alleviated the noise above, this time we could hear every word of the neighbors and people in the hall and unfortunately a baby crying woke us up multiple times one night. Next time I will ask for earphones!
Whoever stayed in the room before me. Drank 2 bottles of while and then left the bottles in the bar. I brought it to the attention of the front seat and they said they would take care of it. And I also brought it to the attention of house keeping. At the end of my stay, you guessed it I got charged for the 2 bottles. Also I requested ice 4 times and never got any.
Don't sell King beds if you don't have them available.
The service was fantastic. Everyone was very helpful!
Nice pool area with bar. Upscale room. Long line to retrieve car from valet.
Location and staff hospitality are excellent. The rooms are in meed of updating. In my handicapped room there was no desk or work space. The rooms look old.
Very convenient location - right across from the Riverwalk and down the street from Harrah's, Fulton Alley, and the Convention Center. Hotel was clean and staff was very friendly. Didn't try the restaurant downstairs as my fiance and I were out and about most of the day. I would definitely stay here again! The door to our bathroom was positioned in such a way that there was a huge gap between the wall and the door. When you were taking a shower, steam could escape and if you were in there long enough, the fire alarm would go off. That was a pain, but other than that, it was a wonderful stay!
Very nice helpful staff! Everything we wanted to see and do was pretty much within walking distace. It was nie to have a mall across the street!!!
Overall the room was nice, the staff was friendly, and the building and our room were very clean. We had booked a deluxe king size room and when we got to our room it was two double beds. The woman that checked us in had made no mention of the fact tat it wasn't what we reserved. When we called down to switch they told us there was none available. We had only booked the hotel because we wanted a king or queen size bed and had made the reservation selecting that option 2 hours before arriving.
The staff is very friendly. I have no complaints, we were in a newly remodeled room do everything was new and gorgeous! The location is great, close enough to the French Quarter but far enough that its quiet and calm. They are doing some construction but we really wouldn't have known if they hadn't brought it to our attention. This was my 2nd time staying here and as long as the prices stay reasonable, I'll be back! Only downside is the parking situation but that's not specific to this hotel but rather the entire area.
While I was there, the hotel was in the process of converting from a Wyndham to an Omni. There was a lot going on including replacing a lot of bedding and other fixtures in the rooms. There was a little bit of a disarray. By the time I checked out, the conversion it already happened and everything seemed fairly orderly. I would probably stay at the new Omni.
Staff was wonderful, the room was spacious, the bathroom luxurious and the location was excellent for access to French quarter and riverside shopping. Parking is always expensive in New Otleans. The valet staff was very courteous and attentive. They helped to make the sting of the cost bearable.
I thoroughly enjoyed my first trip to New Orleans, and our lodging was a big part of it. The room was clean, very comfortable bed. All of the staff was very helpful, the concierge gave us many tips.
Just outside the French Quarter Parking
When we arrived door service was great but the front desk lady was very disrespectful. We arrived a couple hours early before our original check in time at 3 and it seemed like she was bothered by a previous incident. No eye contact and we could barely hear her speak because she spoke so low. The overall stay was mediocre, the last night fire alarms continued to go off through out the night making it extremely hard to get a good rest.
We enjoyed staying at the Omni. Very comfortable beds, courteous staff. Hotel is located away from all the hustle and bustle but still within walking distance of everything. There was an outlet center right across the street which was great too.
Everything. Omni always rules Everything was exceptional
It would have been helpful to have clear instructions regarding the fact that an airport shuttle should be booked 24 hours in advance. I was not aware and had to order a cab.
Location was superb, room were clean, and staff were excellent. Pillows were a bit hard to make comfortable.
I was extremely disappointed in my stay at the W. I will never stay at another W again. It was not worth the 200 I paid per night.
Contemporary look, friendly staff, comfort Lack of food options and different times of the day
One of the best staff and facilites I have ever stayed at. The staff are incredibly helpful and friendly. I was blown away by the service. If I had to pick something, I didn't like the pillows. Too hard, but that's just me.
Very classy and great location. Staff was helpful and friendly. Bed was super comfortable! Little expensive
The beds were Awesome! Very comfortable. Wet spot on the floor of the room. Bathtub a little dated.
Nice interiors and free bottled water. They have good beds though, that was a plus. Very poor facilities, in this day and age, no free wifi is just not OK, its a dealbreaker. Its not like they are not charging enough for the room, plus wifi does not cost a lot anyways! And whats with the $45 valet per night? Do they wash your car and paint it?? We thought it was fleecing as they knew that parking is an issue around that neighborhood. Overall just OK place, not worth the effort to stay here.
The location was perfect for us. Not too much congestion, but close enough to walk to the French Quarter and other shops. I also like the decor of the hotel and the beds are very comfortable. No fault of the hotel, but at wee hours in the morning, our drunk neighbors were very very loud in the halls and in their rooms. More sound proofing would be greatly appreciated.
This trip was my first time to the south, and the staff at Le Meridien were very polite and professional. Everywhere from the bell hop during the day, to the bartender at night, to the front desk reception. The in-room service was excellent, the food and wine hit the spot. The location was a bit farther from the convention center then I anticipated but it was nice to have a little stroll to and from the conference to the hotel. I really like the decor at Le Meridien. The pool and gym were fantastic! I did not like how expensive the in-room service fee is. I was charged $4 fee plus another $10 fee, both labeled as in-room service fee's to order dinner up to my room.
friendly, Luxe, design
decore style, great location- most things in walking distance, safe, good value. No exhaust fans in bathroom, pool is deceiving from pics, much smaller in person.
I liked how clean and modern it was. It was very expensive for what we got. The only parking they had was valet and it was 47$ a night. After paying 415 for the room seems really steep. We were also really crunched for time Sunday am and had to wait about 20 minutes to get our car which was frustrating. When they tell you to call ten minutes ahead to have your car ready for you.
The staff was excellent. Very friendly and accommodating.
Very nice room with comfortable beds. Great value as we stayed on a monday night...perfect location at christmas time to visit for the night...not much happening in the restaurant and lounge..parking a bit high but parked in pay lot next door which allowed us to park at other lots around downtown for the 24 hour period
Room service food was not satisfactory, and would not recommend anyone order from there.
Nice river bridge view in smart room Parking cost expensive but not unlike other hotel parking. We used pan American
People were very friendly and knew how to get someone around the city. Room was very nice. Our room was very hot. We had to get a fan and that didn't help much and I am cold natured. Vent in bathroom did not work and tv controller did not work.
no free parking
Great place to stay
Not much A/ c didn't work had to sweat all night an the price we paid was a rip off
Friendly. Great Art. Clean. Bar closed at 11.
The front desk staff was so nice! The night we were there - there was a fashion show in the attached art gallery. The vibe of the place is very cool and hip.
Everyone was very helpful. The staff offered advice on local restaurants, places to run, and places to grab a drink. The artwork is beautiful, it's very clean and has worry free parking.
Clean lobby. Room came with only 2 towels even though we indicated that we would have four people in the room. We had to ask sever times for towels. When we arrived at the room, there was trash in the waste baskets from a previous guest. On the day of our departure, housekeeping rang the doorbell at 8 am to see if we were checking out. The concierge had very few suggestions for rainy day activities.
good location, friendly staff! They could not locate our reservation even though we had an email confirmation. We had requested a king sized bed and received two doubles. Disappointing considering it was my 45th birthday.
Bed was very comfortable. Amenity spaces were clean, large and designed well. Roof top pool!!!! Staff was rude. Having a rooftop pool in itself is amazing, but the area could use some modernization
Wonderful staff/customer service...good food in restaurant Nothing
I loved the location - only a block from Harrah's/Poydras, nearby lots of great bars and restaurants. The hotel was really nice and I loved all of the artwork. The room was also very nice. The bellhop broke a $50 bottle of Baileys, so I had to walk about 10 blocks in the heat to purchase another bottle, then had to walk another 10 blocks to my car to get the receipt from the first bottle, then walk all the way back to the hotel. They reimbursed me for both bottles, but it would have been nice if they would have taken care of this in another way. A free meal at Legacy would have made up for their mistake.
The staff was very friendly and accommodating, and the room was clean. The hotel is just outside of the french quarter so it's a bit quieter, but still within in walking distance. The window in our room looked out into the center of the hotel which was a bit odd.
Great value for a nice hotel. Very clean, nice lobby, good cafe downstairs and nice but small roof top pool. Staff is very friendly and helpful. Very convenient to restaurants & bars and a 10 minute walk to the French Quarter.
Location. Great staff. The restaurant was very good. The decor was very appealing and pleasant. Internet was pricey and was subpar. A hotel like this should be offering complimentary high-speed internet for the price of the rooms.
Very clean property Small room, tiny bathroom, charged extra for everything!! (Gift shop was way overpriced in an area where no convenience store exist), they wanted $13 a day for wifi!!!
The staff went out of their way to take care of us. The rooms are nice and well kept. Overall it was a wonderful stay.
Hotel was in walking distance to museums, French Quarter and other attractions. Courteous, helpful, knowledgeable and friendly staff. A large variety of items were available for breakfast. Rooms were clean and attractive.
Location and staff were awesome. Lobby area very appealing and interesting. Helpful, knowledgeable staff. Breakfast was crowded and could have used more staff to keep things clean and stocked . Noise from lobby echoes throughout entire building.
Breakfast good, comfy beds Maid didn't leave shampoo, etc in our room , but in our othet parties room she did.
Location in French Quarter No bathroom exhaust fans. Very difficult to get in and out of a king sized bed crammed in such a small room. Breakfast was very cramped, unorganized, poor tasting food, and had rude staff. For the price, this hotel sucks. I don't plan on returning.
Comfortable and clean. Location was excellent for my trip to a wedding in the French Quarter. All the staff I encountered on my short trip were welcoming and helpful. Also the room was very spacious. The rooms are a little dated (older thermostat, older bathroom fixtures) which makes it hard to justify price.
The morning breakfast is the best we have had in a hotel that features "free breakfast" our room had no window and one night we were inundated with cigarette smoke from unknown sources
Good proximity for walking or riding bus or trolley to most attractions. Friendly and courteous staff. Breakfast each morning saved us restaurant money. Room was small but adequate. King mattress was very comfortable. I asked to have the toilet seat tightened (upon arrival it was very loosely attached and sliding back and forth). It was not done. Bathroom floor always felt a bit sticky. No exhaust fan in bathroom (or not working?). Carpet looked and felt a bit worn.
Like that it was walking distance from French quarter but far enough to stay out of the riff raft. Free breakfast left us wanting more.
Coffee & breakfast was disappointing compared to other free breakfasts
The rooms and common areas are beautiful. The staff was very attentive. Great breakfast. You can't open the window. so the only ventilation is the heating/cooling system.
Tons of construction all around. Very limited parking, even in the lot we paid for.
Hotel was very clean, spacious rooms, close to the convention center...great experience staying there.
Crystal provided unrelenting top notch service. Pool cleaning equipment left out both days and poolside needed atrention
Good location abd price Multiple maintenence issues with our room.
Our first time visit to New Orleans. Great location (close to convention center and streetcars), great room (clean and large), great breakfast, exceptional service from the staff (very personable and helpful). Would definitely stay here again.
It was new and clean. Good facilities. Staff were friendly. The rooms had no black Tea bags(only coffee). Since these are suites with kitchenette, it would be nice if there a few utencils or atleast some plastic spoons, forks and knives.
Very clean, smaller room but good for family of 3
Everything was wonderful The price for parking . It was outrageous 28 dollars for one night or park on some side street blocks away. You kinda got us on that one.
We stayed here this past Sunday (March 2) just for one night. The rooms themselves were great - nice and clean with comfortable beds. They had fridges in the rooms which was great and a very nice pool/spa. The customer service was awful. When we arrived (about 10 AM) we could not even park at the hotel and the valet was extremely rude. Two people were in the process of getting their cars back so I asked if we could take their spots (there was no one else around the hotel lobby or valet area). The valet told me no and that it would be 2 hours before I could park. I asked what I was supposed to do with my car and he rudely replied that he didn't know and that check in was at three. I continued to ask why I couldn't take the new spots for the people leaving and he replied "Check in is at 3 PM, is that fair?". Once again in a very rude tone. I did not appreciate how I was being treated as a customer. I realize this is a busy time for New Orleans, but I felt that I didn't deserve his short temper or rude behavior. I still don't understand why we couldn't park where the cars were being moved from.
We chose this hotel due to its proximity to the French Quarter and reasonable rates. It didn't disappoint. We enjoyed our stay and service. There were a few service issues that could be addressed: faucet for sink was backwards. Shower pressure could not be adjusted. Closet door was very sticky and required much effort to open and close.
We enjoyed the atmoshphere and the convience.
the value and location was good. the bedding was real nice. i reported to embassy suites and the front desk that i found that my dresser/tv stand in my room was covered in mold. when i reported it to the front desk , the person there just brushed it off and didnt show any concern.
Very helpful staff, great value. Great location for attending events at the convention center (walking distance). Would be nice if Wi-Fi was included.
close to convention center, roomy, clean, nice breakfast no
Clean room had a pool for the kids and a nice breakfast Parking not included in rate this is an additional 39.00 dollars wifi not included in rate this is and additional 12.95 Elevators did not work well
Great location. Helpful,polite staff. Rooms are small.
My older kids,, 24 and 19 joined me for Thanksgiving in New Orleans. The hotel was a great part of a great trip. The rooms were confortable, the lobby great and the free breakfast was fantastic. Would highly reccomend this hotel!
The location us close to a lot of points of interest to visit, walking distance, employees efficiency with any kind of questions or tasks required, very helpful starting from the valet parking. Enjoyed our stay.
The Valet Parking Experience was easy and the staff for valet was Great !My vehicle was ready when I needed and no questions. Unfortunate that the Lofts is a completely separate building and required a bit of a walk.
Great location, spacious rooms. Only valet parking available for $40/night
Location, Staff, Size of room, Entertainment,, Breakfast, Bar and bed The room needed at least one more lamp and the internet connection was not reliable.
The room after we got the one that we asked in our reservation. The first room that they gave us was a single full bed. We requested double bed and they told us that Booking.com only get what is left not what you ask for. This room was too small in comparison with the Suites at Embassy Suite Hotels. The poor security at The Loft. There is not available any person at all in the front desk or entrance door.
Proximity to convention center More variety at the resturant and room service.
The staff were very accommodating. The room was very nice . Very clean and modern. Close to everything. We could not have stayed at a better hotel. Everything
Upon arrival we were greeted by the valet parking young gentleman. He informed us that we could park & check in before moving our vehicle. Front desk was friendly and helpful upon check in on restaurants an room locations. The room was perfect, linens were impeccable room was oder free, which is important to us. We would highly recommend!! We liked everything!
this hotel had more name image than it lived up to. i would not tell another traveler to book here. there are better motels for less in this area of new orleans. Hampton Inn is half the price and better - a half block closer to theconvention cente with free breakfast. this was a terrible rip off.r.
Friendly staff - made dinner for me one night even though it was after 9:00 PM! Restaurant closed at 9:00PM - no rrom service after 9:00 is crazy. If I want room service, it would probably always be 9:00 or later.
The hotel was nice and the staff was friendly. There was a tremendous amount of noise in the hall way --all night long. I don't know what was going on on our floor or if it had to do with the location of our room but it was very disruptive.
Price Friendliness of staff and bed
i truly recommend this hotel (if you do not mind broken bath tubs) for its pleasant atmosphere and good location
The staff was great! Clean room, great location.
The staff jasmine at the front desk was great will stay there again. Really all the staff is nice .
The staff was very friendly and the room was clean and comfortable.
Very helpful staff The worst bed of my 5 city trip Sleeping on the floor was a better option
Nice lobby, friendly staff, clean room, requires a key to get into the lobby at night. Easy checkout. Vallet appeared to be the only parking option and it was $44 which was about half the price of the room. I hate hidden fees at hotels. The blanket on the bed was too warm for how the air conditioner cooled.
Everyone there was very nice and accommodating. The hotel is very clean, and within walking or trolley distance of everything we wanted to see. I would definitely recommend this hotel to my friends. I was excited to see they had comfort controlled beds, but the control was covered and you had to try to move it through the mattress cover. I also had a problem with my sheet popping off my bed, but in the big picture that was a small thing.
The staff was awesome. Went above and beyond to take care of my needs. My teenagers had a blast so must so we extended our stay an extra night. The pool closed at 10. The bed wasn't that comfy.