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Location, Cleanliness and size of the room! Fitness Room, Pool, Miltary Discount No breakfast included
location maid service. Had to call to get room cleaned by night staff after returning first day. Had to hunt down someone for toilet paper (was not stocked when we checked in).
Location My room was not clean properly...a pair of dirty women underwear were hanging on my bathroom door. The bed had stains on the sheets and the room smelled. I will not stay at this hotel again!!!
The crown plaza is a nice hotel. Older but nice You cannot go outside without someone on the sidewalk wanting money, cigs, food.....something. I had one person start cursing me because I wouldn't give him anything.
The room smelled moldy - which is unsafe to breathe in. Overcharged what i agreed to with kayak.
With confirmation no room available. Had to sleep in a other hotel and this with late (11:30pm) arraival
Loved the location for access to some basic stores (CVS, Walgreens), street car, Bourbon street. The AC didn't work in my room. Temperature started it was 75,thermostat was set to 65...but it was warm and muggy .called front desk to get it fixed, but no one came. Other that that, the stay was great.
Check in was a breeze, valet and bellboy were SUPER helpful. We even got some great recommendations for that night and for future visits from staff. The lobby was stunning! After check out, we left our baggage with concierge at the front of the lobby to continue our morning exploring without being weighed down. Overall, great visit! Comfortable beds, clean, nice accomodations. We didn't like being surprised by the $50 valet charge at check out!
Gorgeous, clean, affordable Nothing
Our hotel was so cold. Extremely. Called the desk to fix our heat. But it didn't work.
The location is great for events downtown. I like to walk, and the central location is nice. Staff was really friendly. We were there for a show at the Saenger which was just a couple blocks away. I would stay there again I didn't like the parking setup. I don't know where the garage was, and you have to stop right on the very busy Canal street and valet. It was pretty much a zoo in front of the hotel the whole time~ But again, the staff was helpful and friendly
Great place for the price.
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
Great location. Close to everything in the French Quarter. Friendly and helpful staff
We were unable to reach our hotel. No one told us when we made our reservations that Mardi Gras parades (at least two) would be passing by our hotel after 4:00 p.m. (which is check in) making it impossible to get to our hotel. We waited in traffic for over 3 hours trying to reach our hotel, then the New Orleans police started diverting all the traffic and set up barriers making it impossible to be anywhere near Canal Street. The front desk at the Marriott told us they couldn't guarantee we could reach the hotel by midnight. We had to drive to Baton Rouge to get a hotel and missed out being with family the next day for our grandchild's 1st birthday.
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
It does maintain the Marriott standards The hallways are noisy at night
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
Felt secure at night as there was a security guard by the elevators. Small lobby area, which can get loud. Felt secure at night as there was a security guard by the elevators. Nice to have a pool, but we didn't get to use it. Wifi worked well. Room was okay--bathroom small with very little counter space for belongings. Housekeeping occasionally not restocking soap. Found stain on blanket; staff did replace. Small lobby area, which can get busy and loud.
I liked being within walking distance to everything. The beds were also comfortable. There was no fridge in the room. The air didn't work very good. The bathroom mirror light didn't work and kept turning off leaving the bathroom pretty dark. I went to a total of 4 vending machines and none had bottled water. On one the return change button was broken so you had to buy something even though it wasn't what you wanted. Complained to the front desk and was told they refill on Thirsdays. This was on a Saturday and Sunday morning.
Great price, great location, clean, friendly, no complaints.
Booked one night and paid in advance, after my stay they charged me over $200 and would not assist in helping me. Just seemed like I was dealing with a bunch of morons. Would choose another hotel with a smarter staff next time.
This hotel is near the chaos of canal street and bourbon street but off them just enough for a quiet nights sleep. The staff were friendly and they did a good job making up the room daily. The highlight was the doorman, Glenn. He was nice, knowledgeable, and knew a lot about the area.
2 queen beds provided for 4 people, beds were small but very comfortable. Pool is small but warm, great for kids. No mini-fridge in room. Tea and coffee in room not adequate. Parking is valet only at 38 dollars per day. Park at airport instead for 11 dollars a day. Hotel wants to pay for your tour in exchange for participating in a time-share scam. We declined.
Location - close to great places to eat, shopping, and Bourbon street. The doormen were very kind and helpful. Lots of drunk people everywhere... but that Bourbon street for ya! Also, housekeeping didn't come to our room one day. At least it wasn't clean when we got back at 5 pm, and at that point I wanted a nap.
I like everything in this hotel nothing
Staff were friendly and helpful. Room was spacious and comfortable. Hotel was quiet and away from the constant noise of Bourbon Street. Many art boutiques and cool shops along the road to browse in. When I first checked in I was given a room that was already occupied so I had to cart all my stuff back to the front desk. My tub did not drain properly. I complained twice but it was not fixed. I left something in the room, called, was told to go to a website to report it but as of today have not heard anything about the item I left behind which has a high sentimental value.
The location was super convenient for spending time in the French Quarter. Since it's right near Bourbon St, the elevators had keycard access, which made me feel a bit more safe. No issue getting shuttles to and from the hotel from other services. They were able to hold my bag after check out when I had a really late flight home. We found old, empty beer cans and a few other things hidden under our beds. The staff was pretty gruff, even when I popped in to the front desk at 8AM, before all the drunk tourists started causing problems. The A/C was either a freezing blast or a furnace, no in-between.
Every one of the staff went out of their way to help us. Very enjoyable stay. No refrigerators! Really needed in that climate.
Great location Helpful Doorman Very small bathroom No room refrigerator Small television Satellite cable would not work with rainy weather Received incorrect bill with added valet charges when we never had a car while in New Orleans.
i stayed here with a group of 9 women. This hotel was in the very best location to walk everywhere that we wanted to go in the French Quarter. It was a really great price and i would definitely stay there again, group or individually. Having traveled to NOLA many times and stayed at many similar hotels, this was the easiest, cleanest, and best value by far.
Everything. The people working the desk when we checked in around 10pm were exceptional employees. N/a
The room was giant The place was shabby, even the uniforms were cheap. The hotel bar closed at 12:30, the room service was from like 4-10 and was provided by a third party, in the morning I called for a sprit and it took FOREVER for it come. I paid 450 for that room. I should have been at the Four Seasons level.
More hotel than what we expected. Great staff, great location, great food, great hotel! Will make it our go to hotel every time we visit.
Staying on the corner of Bourbon Street and Orleans St was perfect. The staff was very friendly, including valet and bellman. We didn't ask for much, but we were given a lot. The free drink at check in certainly didn't hurt! I also really liked the beautiful area in front of check in. It reminded me if a formal living room, and any time I stopped to sit in there I met other guests. It was just so homey. I didn't like the parking fee. I booked through Trip Advisor and it said parking, but nothing about the extra fee. I think it was more the surprise of it that kind of bothered me. Also, I'm not certain the air was working. It wasn't hot, but it wasn't cool either. That said, we never mentioned it to the staff, given we were only in the room to sleep, so I think they would have fixed it or moved us had they known.
- Location, location, location. Traveled with a friend and this was incredibly convenient to everything we wanted to do in NOLA. I'd absolutely bring bikes if you have the means, makes the city a lot more accessible and reduces transportation issues. - Pool - Staff was awesome, very accommodating even at the last minute - it's clear that they all like their jobs - Stored our bikes in the room downstairs so they didn't take up space in the smaller room and the doormen were always available to open it up for us. Before we found this out they kept our car in a gated lot close by to make sure our bikes were safe on the car. - Free drinks at bar are slightly misleading... Not a total scam but just make sure you want well liquor and add up the cost prior to making it a double with "premium" liquor. - Valet can be slow but they did give a heads up that it would take 40 minutes at some times. - Depending on where you are in the hotel you may have a way to walk down the halls to your room but this isn't really a big deal. - Truly not that bad - if I HAD to pick bad things this is what I remember but I would absolutely stay there again.
I can't even put into words just how amazing the staff were. Every single person I met was so friendly and accommodating. Even going as far as making me a make shift shower chair due to my ankle being broken and needing assistance. Every need was met and then some! The ONLY issue we had was the sensitivity of the room keys. We had to have them remagnetized every day sometimes numerous times in a day.
Beautiful hotel with friendly, efficient staff. If you want to stay in the heart of Bourbon Street this hotel is it. Upgrade to Balcony suite for a perfect stay. Everything was great.
I loved the location of the hotel the staff was courteous and friendly. The in hotel restaurant had good food but was a bit pricey. Our room was clean, I am a picky person so it met my standards. I thought some areas could have had better house keeping. Large dust bunnies were all over the floor near the stairs. The main area that was traveled by the guests were kept cleaner. But most importantly I didn't like that they permitted a drunken homeless person to sleep outside of the hotel doors, not a good first impression for many guests.
Really enjoyed the Historic aspect of the Hotel. Very opulent, and had wonderful informative signs regarding various history of the building. Staff is really good, polite, and helpful.
Right by Bourbon St room was clean and nicely appointed great central courtyard with pool Location makes it noisy rooms on one side were noisy to a non-stop generator terrible pillows no room service uninformed staff (front desk not aware there was no room service, housekeeping not clear whether feather pillows existed... isn't this a basic requirement in most hotels? plastic mattress cover - I guess too many people enjoy the party atmosphere too much & they have mattress issues!
location is great Thought the staff at the front desk could have been nicer. They didn't even say thank you for staying when I checked out.
Everything, best bed and bedding ever! Room service prices were too expensive for the quality of the food
Beautiful hotel very comfortable I have two $50 charges on my credit card upon arrival that were poorly explained and I was told they would be refunded by now but they have not been. It feels like the hotel is charging me the difference between the hotels.com price I paid and the walk in price.
The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
I really like the proximity to shopping, restaurants, and the aquarium. The restaurant was closed
Cleanliness, polite staff Room was warm
View from room Tired liooking
When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley. That we couldn't stay longer this time.
Location Needs to be updated. The bathroom door needed painting.
nice location. rooms were clean and no musty odor(its new Orleans) ended up booking through a 3rd party to get room, not a normal process. they did well however.
Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
Well located for easy walk to all attractions on the French Quarter. Elegant, well maintained LARGE roomsnothing
I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!! I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!!
location, value and decor breakfast was overpriced
I enjoyed the location, clean rooms, pool, staff, bed, nature sounds from radio, and smell. Noisy at night due to burbon st, but that was expected. Nature sounds come in handy.
right on bourbon street, a little noisy at night....but hey, what fo you expect if youre looking for a hotel ON bourbon street?? beautifully decorated lobby for christmas and extremely friendly staff
Great location! Down in the heart of French Quarter. Kayak didn't inform me we needed to pay for Valet parking, but a great stay.
Location & parking Quality, condition & service not up to par with reputation and cost. Not family oriented. Very old rooms. Certainly not a luxury property.
The salt water pool was nice. I really wanted a balcony room and they didn't even asked me if I want one. The water didn't even get hot shower
Great location. Close to restaurants and nightlife. Fabulous Staff. Try Restaurant R'evolution, it was a fabulous experience. Currently the hotel is renovating. Our room was near the construction area, so it made the visit less than optimal and not our normal Sonesta experience. I look forward to a future visit once the renovations are completed.
Have stayed at this location numerous times but have never had such a small cramped room. AC could not keep up wife was hot and uncomfortable both nights. Called maintenance first day of stay and he said it was working ok. Could not enter the hotel without being accosted by losers trying to get you to come into their strip clubs which surround the hotel.
Parking $45 too high. Noise and construction would have pick other hotel if known.
Staff. Comfort. Location. Jazz lounge. Pricing is very high during Mardi Gras weeks. Jazz lounge closed at 10pm
Where able to check in early and get our room. Very friendly staff
The location I didn't like the fact I had to change rooms at midnight due to there being a MOUSE in my room. I was told I'd have a $100 credit to my room and that someone would assist me in moving. Whoever came up just handed us a key to the new room and left. I wasn't assisted with a cart to move. The new room was 12 floors higher but way more spacious. I was content until the next morning I went to shower and there was pubic hair or something slapped across the back of the shower meaning no one bothered to clean the shower....it probably could have been easily removed with a wipe of a cloth but apparently that was too much effort. As I checked out I mentioned my $100 credit which I now learned went back to the hotel. The fact that it was $100 to spend within the hotel was not communicated to me and in my opinion I thought I was going to be refunded $100 from room cost. I was very unhappy with that. How would I know to use the credit before check out and when would I use it between the time I had to transfer all my stuff to another room with no help,sleep,get ready and overcome being disgusted by the shower,and checkout by noon. I would like a refund for my stay. The manager supposedly is communicating with this company since this was a third party ordeal.
The decor and view Smell of the towels were like smoke
Room was excellent and very comfortable view was spectacular I was ticked right off at the $48 parking charge. I likely won't be back. I would rather this information be included right up front when booking.
Overall the hotel is clean and the service is what you would expect. Food offering was very mediocre or non-existent. I have never seen a 50-story hotel that did not have a dinner restaurant. At the end Of the day there is only the food in the bar....no menu except the bar menu which is very limited. The 2d floor dining for lunch and breakfast was only mediocre.
Staff was awesome. They were always helpful and super nice. Great customer service. Perfect location to most everything we wanted to see. Strange smell in room. Not bad but not good either. Could have used a room freshener. The bathroom is a bit small. We kept hitting the wall with the door each time we opened it.
The hotel is in a great location and the lobby is nice The hotel was overbooked the first night. They told us upon check in that our room would be ready in about 20 mins as it was being cleaned. It wasn't ready until midnight. The room we had reserved was a double room, they ended up giving us a king room that had been smoked in by the prior guests (there were still ashes in the bathtub). We asked if they could send up a cot - which never arrived. Luckily the second night they switched our rooms. Overall we were pretty disappointed.
There isn't self parking, valet only I upgraded my stay to include free Breakfast but wasn't worth it
Got to the front desk to check in and they told me they never received my booking info but my payment was paid in full then they told me all rooms were filled so I had to find another hotel near by but it wasn't to the quality which took 5 hours to process and wasn't compensated anything for their mishap so I will never use the Ahoma.com service again
Very poor insulation between rooms. We had to move from our first room, as it sounded like our neighbors were inside our room. In our second room we backed into the elevators and heard that constantly, but it was better than loud voices.
They gave us a King rm instead of a double that we booked , we had 3kids with us. No double rms available so they upgraded us to a suite and gave us roll aways for the kids. Room was gorgeous,49th floor with wall of windows (amazing view of city and river) plus gave us a $100 in house credit. Totally made up for their mistake. Hotel and location was great. Parking was $43 per nt
I love the location and the luxury part of the hotel. The expensive parking.
Monteleone is marvelous and I will come again. My only criticisms are 1. It is not fully handicap accessible 2. The bathrooms are nice but small and dated, no walk in showers 3. Bedrooms are small by modern standards (limited to 2 to a room comfortably. Restaurant, entertainment, bars, service par excellence, cleanliness, doormen extraordinarily helpful( (we needed extra assistance and always received what we needed and more)
Excellent service. Doormen were friendly and engaging; they greeted my two young children with our every entrance/exit and asked them about the activities in between, made some fun suggestions for meals and places of interest to visit- really added to the experience for each of the kids. Small rooms, but comfortable, good noise control - was not disturbed despite business of lobby and hallways. Beautiful foyer and delicious menu at Criollo, the restaurant downstairs. Will certainly return to this hotel for its service, comfort, attractiveness and convenient location. Spa staff were not at the desk on more than one occasion, were haughty and were generally unfriendly during booking of appointments. Stark contrast to the rest of the hotel. Services provided were acceptable. Would NOT be likely to return to spa based on the unpleasantness of interacting with them.
Gorgeous hotel with tons of history. Fairly priced and it's in the perfect location- close to everything, bourbon street, jackson square, casino, etc. Will be staying again!
The hotel and staff are beautiful and amazing. But when we got to our room it was fairly warm. We called down to the concierge and asked that someone come look into the issue. We left for the afternoon and when we returned there was a note sarying someone had come to fix the problem. Two additional requests later and it was still around 80 in our room. Staff didn't even call to see if we were satisfied (after 3 requests). Difficult to sleep and not enjoyable. See above.
The location is right in the heart of the French Quarter just a block off Bourbon Street and on the classier Royal Street. The décor is beautiful. The rooms are small but nicely decorated. The drapes were incredible. The cafe are the hotel was very good for breakfast with beignets as good, if not better than Cafe du Monde without the crowds. The walls were fairly thin so you could hear your neighbors. Also, nearly got high from the marijuana fumes seeing through the air system.
The location is excellent I thought the hotel looked a bit run down,not a 5 star hotel.. I did not like the fact that there was no complimentary coffee or news papers The coffee was available in the gift shop for $3.00+ / cup. Not acceptable for a supposed top flight hotel, Forget trying to get a seat at the famous Carousel bar, but it was the first weekend of Jazz Fest.
Location was great, room was nice and hotel was beautiful. They didn't tell us in advance we wouldn't have a window in our room. Also the bathroom was pretty small. There is just not much room to set anything down.
Friendly doormen, bellman, front desk. Love the gracious old hotel. Criollo's Restaurant had excellent food and service. One could not ask for a better location as a base of operations for leisurely tour of French Quarter. While I don't think most rooms fit this category, we happened to get a very small room with window looking across a dark alley. Room could not have been more than 12' square, with king and furniture closet, one could not help but feel a bit claustrophobic. Be sure to ask for room with street facing widows. Housekeeping kept forgetting essentials - like TP. Had to call to request and then wait 15 min for delivery. Otherwise, excellent experience.
Great location in heart of French quarter! Friendly staff, super clean and awesome rooftop pool with bar! Hotel restless awesome and we received voucher for complimentary bottle of wine! Sent my clothes out for laundry and was told it would be a one day turn around. After 3 days still no laundry and I had to call twice to finally get it back. Also our last night we needed to actually get some sleep as we had a 630am flight home. Unfortunately the guests next to us were so loud we didn't get more than an hour of sleep. I called front desk twice and finally after security made their second attempt to get these rude guests to quite down the lowered their voices slightly.
Excellent room service. The carousel bar was fun. It's located in a prime location. N/A
room # 944 is a bit too small
The pool was a welcoming retreat after a day of touring the city. The staff were extremely helpful and pleasant. I would have liked to be a part of the carousel bar, never any seating available. The view was not to my liking, and the bathrooms were small.
Elegance Central for visiting French Quarter Customer-Friendly Historic Small room for Big Price
Royal, old-fashioned feel consistent with New Orleans old city. Room was a bit smaller than expected, but sufficient for a couple.
The beds were the best I had a hard time trying to get my girls to leave The sandwich we got from room service
Hotel offers a great lobby, bar area, and dining. If your trip includes the French quarter this location is outstanding. You are surrounded by great dining of all types. I would stay here again
Staff was great! Location is excellent. Our room was really small but it still worked. The cinnamon smelling toiletries should be changed to something more refreshing.
* Staff was very helpful, sorted out a room mixup quickly and appropriately, and compensated us for our time waiting * Fantastic pool and view from the roof, the rooftop bar was great * Really a perfect location - about two blocks from Bourbon made it close enough to the street to feel like you're in the bustle, but far enough away to recover after a long night in peace * We were able to get a great value for the room. * Hospitality staff restocked our room's ice and bottled water every night * Super small room, was not able to fit a single cot in the room without moving the dresser * Bed barely fit two people. * Slightly misleading depending on the website you book on, "Double" or "Queen" in our case meant a single bed, and assumedly the same room * Tiny bathroom. Towels were forced under the sink. * Bar closed earlier than I would have expected
Friendly staff. Clean. Quiet. Conveniently located in the French Quarter.
In the middle of the French Quarter, but still accessible to the Convention Center. Great staff. Beautiful historic hotel.
The historical atmosphere The valet parking garage was a bit tight to manipulate
Very elegant and friendly hotel.
Our room 1236 was a great room for us! The facilities were great and the staff was lovely. We enjoyed the food in the restaurant and the Wednesday jazz players. We would definitely return the next time we are in town!
We are frequent visitors of the Ritz Carltons and this was the worst facility I've ever been to and service was poor. I was paying $600 a night and felt like I was staying at a Sheraton or worst.
The bell hops were nice and that's about all I can say nice about the place. When we got there they couldn't find our reservation. They put us in a tiny room. (We paid extra for a corner executive king.) After 4 hours the room was still at 80 degrees. We were moved to a corner executive king (what we should had have from the beginning.) We called down to the front desk for a bottle opener waited 2 hours they never brought it up. The pool was dirty and disgusting. They claim its a 4 star hotel but we will never stay here again. We should have gone to the double tree.
The location is very convenient -- on Canal right between the French Quarter and the CBD. The rooms and facilities are very comfortable and well appointed. There was nothing lacking. What really separates this hotel, though, is the staff. From the front desk people, to the people on the door, to housekeeping, to the valets, everyone was amazingly friendly and helpful. A very positive attitude permeates this hotel. I certainly would stay again. The only negative aspects were that the hotel's front (on Canal) is undergoing a major renovation which makes it hard to find the hotel from Canal and, sort of related to this, the actual front desk/check in area is not on Canal at all. It's on Common. I understand the hotel wanting a Canal address, but it does make it confusing to find the check-in area.
Wonderful service, comfortable and clean. Great location for us. Would love to stay there again. No cold water from faucet
Staff was nice Found a hair in room service food. No self parking
Not as expected for a JW
Nice and clean. Close to the main attraction. Noise when trying to sleep. Air vents would slam down making a loud noise and jolted me awake all night. Out of items more than once when ordering room service. Cold pool with no hot tub.
Location was great and felt very safe. Room were the right size and they were lovely and moved us up to a top floor because it was my daughter's first trip to NOLA Pipes broke the last night and our room had wet carpet; they moved us once I reported it
I liked the room and where the hotel was located I paid too much and was constantly dealing with hassles like slow elevators, stupid rules, staff that lied about a room being available. We paid $310 for a room and $42 to park and couldn't get free Wifi, really? The Valets were rude and they basically forced me to use baggage handlers.
Great location and staff. The valet parking crew was very professional and courteous. Olga at the bar was a pleasure to talk too. I liked the modern decor as well. I would recommend this hotel most of the time. Walls are thin--I could hear people talking on both sides of my room. I imagine it has something to do with being an old building. Fortunately it didn't last long, however, if you are there for any kind of festival where there will be a lot of late night partying (it's near Bourbon street so this may happen quite a bit), I'd recommend being one of them instead and not assuming a good night sleep.
Felt like I was in Paris!
It was perfectly located and thr workers were all very helpful and friendly.
The customer service was amazing!
Normally i do not do reviews however this hotel was exceptional. Great friendly helpful staff. Unpon arrival was given an upgraded room. Extremely convenient location to everything. Spacious room. Thank you for an enjoyable stay,will be back The bathroom was the only downfall. Could of had a larger vanity sink countertop area and a ceiling exhaust fan. Otherwise ideal room
Great location, clean and lovely
We stayed for 3 nights. We were able to walk out the door and be right in the French Quarter. We were traveling with a small child and everyone was very accommodating. they were able to put us in an area removed from most of the rooms, so we didn't have to worry about the baby disturbing other patrons. Restaurant on sight was perfect for a quick breakfast and facility was very clean. Rooms are good size and we had a great view of Canal St. Canal St. side of hotel is very noisy at night.
Location High parking fees
Nice remodeled old hotel within the French quarter. Modern decor with spacious rooms. Close to streetcar stop on Canal. Early check in through kayak Employee at cash register in hotel breakfast restaurant was very rood. Carpets in hallways need replacing or at least cleaning. They were very dirty
Loved all the staff! We had a room with a great balcony and we really enjoyed the restaurants/lounge in the hotel. Honestly we were satisfied completely.
Could walk anywhere
We came for our honeymoon and was pleasently surprised that our suite was so big and equiped with a full kitchen. It's where Paul McCartney stayed for an added bonus. The staff were very nice and accommodating. We arrived early due to having to take an early flight and had to check in early yet our room wasn't ready. The manager gave us some drink coupons to use at the bar due to having to wait. That was very nice considering we were checking in prior to the actual check-in time. I felt for a suite of that magnitude it woyld have been nice if they had an in-room coffee maker.
Bar staff great Wifi was not available which should not happen Rooms do not have Ethernet so working was not possible
i've been coming to the Richelieu for years, and it's still my favorite hotel in New Orleans. All that New Orleans is: classic, faded, fun, vibey, and somewhat inexplicable :)
The location, while not in the heart of the French quarter like many other options, was very close to the great live music on Frenchman street. The staff was very nice and helpful. The property is extremely old. While I didn't mind that necessarily, the beds were very uncomfortable and the carpet looked like if could use a cleaning.
Love the location, the pool/courtyard and the friendly staff. The decor was a wee dated, old style TV sets.
The gentlemen who ran the kitchen and bar were the nicest men I've ever met! They are family now especially mr. Don The short, Hispanic woman at the desk had an attitude.
The staff was incredibly lovely! They were super helpful with events going on in the Quarter, and the hotel itself is a perfect location! We had amazingly comfy king bed with a gorgeous shared balcony off the back. I loved that among the bathroom amenities that they included a makeup remover toilet! That was truly a life saver after a long night of great music and libations in the neighborhood. We will definitely stay here again when we're back in NoLa! The bathroom was a touch out dated for those that mind, but we certainly didn't! :)
Location As above comment and door of the room did not close fully with single lock and just a chain, other locks did not work either
Once we complained about the room we were upgraded to a beautiful room. The one we were expecting. Had to complain to get a room that was even tolerable. Would have liked to get a nice room from the start rather than feeling like we had to complain to have a good experience on vacation.
The hotel is so nice & artsy... The staff was extremely helpful & engaging I felt right at home. I will book there again.
Located just a couple blocks off bourbon street Shower heads and pressure could be better
We stayed here because of the price and location. It seemed to be the best of both worlds and it definitely was! Easy walk to all French Quarter locations. The lobby is gorgeous, as were the rooms. Fun bar in the lobby, too, with live music in the evenings. We were a group of 4 couples and we all loved it. The staff were so friendly and helpful. Location on Canal St is not my favorite (busy, a bit dirty), but you only have to walk 3 blocks to be in the heart of the French quarter.
It was a rough start from check-in: - The designated room on our paperwork (King) was not available at check-in, leaving us a couple in two beds - Upon getting to the room, there was toilet paper and urine in the toilet. - There was makeup all over the collar of the bathrobe (being billed as "take it home for $120") - They were able to move us the next night to a king room, which we found out during the middle of the night did not have a working heater (35 degrees outside at this point). So we moved to our third room of the trip that second night. I'll echo the same concerns with customer service that I see in other reviews here. It's a pity because the property itself is well situated and in good company with the likes of the Ritz and Roosevelt. But it failed to meet any standards for cleanliness and overall guest experience.
Everything went smooth and rooms where very clean. Staff was very friendly.
Location was 2 blocks from Bourbon St, rooms were big with very comfortable beds best place I have stayed in NOLA.
I found everything to be nicely done. It's right where you want to be to get out and see NOLA. I'd recommend to friends. No bathtub is the only thing I can think of that I can complain about. Shower was excellent though.
I liked the location. I didn't like the alarm coming from next door that went off at 8 am every morning. Wasn't able to have a good nights sleep