Would you like to save as your currency permanently or for this visit only?
location is great Thought the staff at the front desk could have been nicer. They didn't even say thank you for staying when I checked out.
More hotel than what we expected. Great staff, great location, great food, great hotel! Will make it our go to hotel every time we visit.
i stayed here with a group of 9 women. This hotel was in the very best location to walk everywhere that we wanted to go in the French Quarter. It was a really great price and i would definitely stay there again, group or individually. Having traveled to NOLA many times and stayed at many similar hotels, this was the easiest, cleanest, and best value by far.
- Location, location, location. Traveled with a friend and this was incredibly convenient to everything we wanted to do in NOLA. I'd absolutely bring bikes if you have the means, makes the city a lot more accessible and reduces transportation issues. - Pool - Staff was awesome, very accommodating even at the last minute - it's clear that they all like their jobs - Stored our bikes in the room downstairs so they didn't take up space in the smaller room and the doormen were always available to open it up for us. Before we found this out they kept our car in a gated lot close by to make sure our bikes were safe on the car. - Free drinks at bar are slightly misleading... Not a total scam but just make sure you want well liquor and add up the cost prior to making it a double with "premium" liquor. - Valet can be slow but they did give a heads up that it would take 40 minutes at some times. - Depending on where you are in the hotel you may have a way to walk down the halls to your room but this isn't really a big deal. - Truly not that bad - if I HAD to pick bad things this is what I remember but I would absolutely stay there again.
I loved the location of the hotel the staff was courteous and friendly. The in hotel restaurant had good food but was a bit pricey. Our room was clean, I am a picky person so it met my standards. I thought some areas could have had better house keeping. Large dust bunnies were all over the floor near the stairs. The main area that was traveled by the guests were kept cleaner. But most importantly I didn't like that they permitted a drunken homeless person to sleep outside of the hotel doors, not a good first impression for many guests.
I can't even put into words just how amazing the staff were. Every single person I met was so friendly and accommodating. Even going as far as making me a make shift shower chair due to my ankle being broken and needing assistance. Every need was met and then some! The ONLY issue we had was the sensitivity of the room keys. We had to have them remagnetized every day sometimes numerous times in a day.
Everything. The people working the desk when we checked in around 10pm were exceptional employees. N/a
Right by Bourbon St room was clean and nicely appointed great central courtyard with pool Location makes it noisy rooms on one side were noisy to a non-stop generator terrible pillows no room service uninformed staff (front desk not aware there was no room service, housekeeping not clear whether feather pillows existed... isn't this a basic requirement in most hotels? plastic mattress cover - I guess too many people enjoy the party atmosphere too much & they have mattress issues!
Staying on the corner of Bourbon Street and Orleans St was perfect. The staff was very friendly, including valet and bellman. We didn't ask for much, but we were given a lot. The free drink at check in certainly didn't hurt! I also really liked the beautiful area in front of check in. It reminded me if a formal living room, and any time I stopped to sit in there I met other guests. It was just so homey. I didn't like the parking fee. I booked through Trip Advisor and it said parking, but nothing about the extra fee. I think it was more the surprise of it that kind of bothered me. Also, I'm not certain the air was working. It wasn't hot, but it wasn't cool either. That said, we never mentioned it to the staff, given we were only in the room to sleep, so I think they would have fixed it or moved us had they known.
The room was giant The place was shabby, even the uniforms were cheap. The hotel bar closed at 12:30, the room service was from like 4-10 and was provided by a third party, in the morning I called for a sprit and it took FOREVER for it come. I paid 450 for that room. I should have been at the Four Seasons level.
Really enjoyed the Historic aspect of the Hotel. Very opulent, and had wonderful informative signs regarding various history of the building. Staff is really good, polite, and helpful.
Beautiful hotel with friendly, efficient staff. If you want to stay in the heart of Bourbon Street this hotel is it. Upgrade to Balcony suite for a perfect stay. Everything was great.
Hotel offers a great lobby, bar area, and dining. If your trip includes the French quarter this location is outstanding. You are surrounded by great dining of all types. I would stay here again
Friendly staff. Clean. Quiet. Conveniently located in the French Quarter.
Staff was great! Location is excellent. Our room was really small but it still worked. The cinnamon smelling toiletries should be changed to something more refreshing.
In the middle of the French Quarter, but still accessible to the Convention Center. Great staff. Beautiful historic hotel.
Royal, old-fashioned feel consistent with New Orleans old city. Room was a bit smaller than expected, but sufficient for a couple.
The historical atmosphere The valet parking garage was a bit tight to manipulate
Elegance Central for visiting French Quarter Customer-Friendly Historic Small room for Big Price
* Staff was very helpful, sorted out a room mixup quickly and appropriately, and compensated us for our time waiting * Fantastic pool and view from the roof, the rooftop bar was great * Really a perfect location - about two blocks from Bourbon made it close enough to the street to feel like you're in the bustle, but far enough away to recover after a long night in peace * We were able to get a great value for the room. * Hospitality staff restocked our room's ice and bottled water every night * Super small room, was not able to fit a single cot in the room without moving the dresser * Bed barely fit two people. * Slightly misleading depending on the website you book on, "Double" or "Queen" in our case meant a single bed, and assumedly the same room * Tiny bathroom. Towels were forced under the sink. * Bar closed earlier than I would have expected
The beds were the best I had a hard time trying to get my girls to leave The sandwich we got from room service
Once we complained about the room we were upgraded to a beautiful room. The one we were expecting. Had to complain to get a room that was even tolerable. Would have liked to get a nice room from the start rather than feeling like we had to complain to have a good experience on vacation.
The location, while not in the heart of the French quarter like many other options, was very close to the great live music on Frenchman street. The staff was very nice and helpful. The property is extremely old. While I didn't mind that necessarily, the beds were very uncomfortable and the carpet looked like if could use a cleaning.
The staff was incredibly lovely! They were super helpful with events going on in the Quarter, and the hotel itself is a perfect location! We had amazingly comfy king bed with a gorgeous shared balcony off the back. I loved that among the bathroom amenities that they included a makeup remover toilet! That was truly a life saver after a long night of great music and libations in the neighborhood. We will definitely stay here again when we're back in NoLa! The bathroom was a touch out dated for those that mind, but we certainly didn't! :)
Bar staff great Wifi was not available which should not happen Rooms do not have Ethernet so working was not possible
The gentlemen who ran the kitchen and bar were the nicest men I've ever met! They are family now especially mr. Don The short, Hispanic woman at the desk had an attitude.
i've been coming to the Richelieu for years, and it's still my favorite hotel in New Orleans. All that New Orleans is: classic, faded, fun, vibey, and somewhat inexplicable :)
Love the location, the pool/courtyard and the friendly staff. The decor was a wee dated, old style TV sets.
Location As above comment and door of the room did not close fully with single lock and just a chain, other locks did not work either
We came for our honeymoon and was pleasently surprised that our suite was so big and equiped with a full kitchen. It's where Paul McCartney stayed for an added bonus. The staff were very nice and accommodating. We arrived early due to having to take an early flight and had to check in early yet our room wasn't ready. The manager gave us some drink coupons to use at the bar due to having to wait. That was very nice considering we were checking in prior to the actual check-in time. I felt for a suite of that magnitude it woyld have been nice if they had an in-room coffee maker.
We were moved to a great room with a balcony. The rooms that do not have a balcony have nice windows that are painted shut.
front desk staff balcony complimentary morning coffee pool property outdated stains on sheets
The room was comfortable, We were not informed the pool and courtyard were under construction. We traveled with my children who were both under 21. They were looking forward to hanging out at the pool. Unfortunately, not this trip.
I liked the location because it was on the periphery of the French Quarter. It was within easy walking distance of tourist sites, but in a quiet area. The room was average size, attractive. Our room looked out, not to the street, but to the attractive courtyard, where the heated pool was located. Staff were accommodating. Uber drivers seem to have trouble getting onto this section of Toulouse Street. It does not have much seating in the lobby. If you need a place to sit and wait after checkout, this is pretty tight.
Location in French Quarter was ideal. Atmosphere pleasant. Check in took hours waiting for a cleaned room. Restaurant at breakfast was understaffed and it took 45 minutes to take our order. And not even offered a second cup of coffee. Poor way to start a day!!
Had such a fun time here. The pool is a beautiful area to sit outside. Happy hour in the afternoon is perfect because they come out to the pool to serve you. The room was completely fine with a large bathroom. Staff was extremely friendly and helpful. The location was perfect for walking around the French quarter! We wish there was a refrigerator in our room.
Staff Garage and pool under repair
Like? Its 3 blocks from Bourbon St. I normally stay in hotels much closer for just a few dollars more. There was nothing to like about this run down, disgusting place. I only gave it a chance because it was a last minute trip and this one popped up in my search. It is disguised as a pretty, boutique hotel...don't be fooled. We stayed on the 2nd floor. The first night getting off the elevator we had to walk thru vomit to get to our room, not the hotel's fault by any means, however clean up took forever. The double beds, extremely small and old. The pillows, I can't describe, something from the stone age. The bathroom, water leak above shower head in ceiling tiles, apparent water leak under floor tiles. Disgusting smell and stayed wet the entire stay. The second morning, we realized the puke was the least of the hotels problems. The hall carpet between our room and the adjoining room was squishy wet...and the smell was unbelievable. This wasn't a "just happened" issue, they were prepared with a blower just outside our door to dry the carpet. It's not going to dry until the leaks are fixed.. Overall, for the money, pay extra and go elsewhere.
Children. I wish it was adult only.
Location n price Nothing
Fabulous room! And really friendly staff. Shower seemed old and did not drain well.
Hospitality, clean rooms, great view, pool, but location was everything especially for the French quarter No complaints here
The hotel was amazing. I went through Kayak and found this hotel with great reviews and $100 under our budget! When we walked in, the lobby was cute, perfectly decorated, and had the New Orleans feel we were looking for *cough*we're tourist*cough*. We were greeted by Lonny the bellman, who wouldn't let us lift a finger with our bags. He even gave us some free wine vouchers for a near by café. Check in was standard with no wait time and a friendly front desk staff. There is a small pool and patio area if you wanted to take a quick dip (by small pool, it is incredibly small, but still nice to have as an option). This hotel is cute, clean, and has the New Orleans experience with just a quick walk to Bourbon St, Café Du Monde, amazing shops in the French Quarter. Since we were driving from across country, we had an entire SUV packed with professional camera equipment, expensive camping gear, and pretty healthy supply of clothes etc. We were concerned about street parking and were told that if we valet our car with the hotel, it would be in a garage, 24 hour surveillance, and returned to us in the exact same condition we left it in. We thought "it's only $15 more than parking across the street, and we will have piece of mind" so we went with the valet. We remove our luggage for the night, brought in the camera gear (thank god) and carried on with our New Orleans experience as they drove our car off to the garage. Being a typical girl, I realized I left something in the car and asked the front desk if I could either walk to the car or have it brought around. She gave me quick directions and I headed to the parking garage. When I approached the booth in the garage, the gentlemen working pointed to the pay lot across the street, and handed me the keys. I was confused because it was just a $20 over night pay lot that we could have easily used instead of paying $15 more for the "garage" we were told our car would be in. I grabbed my items, double checked all the doors were locked, and took the keys back to the employees in the booth. When I got back to the hotel, I told my boyfriend about the differences in what we were told we were getting and what we actually got as far as parking went. We both agreed that there must be some reason for it and that the garage was full or they would move the car at some point. 8AM: Our hotel phone rings. The supervisor of the parking garage was calling to let us know he was ready to take our car to the shop to have the windows replaced. You can imagine our confusion, seeing as we had gone to bed late and had partaken in what New Orleans had to offer, IE we were hung over and had no idea what was going on. We get dressed and head down to meet with the garage supervisor who informed us that between 3-5am the driver's and passenger side windows had been broken and it looked like items were removed from the car. We head over and look over everything. Sure enough, it was in the same spot it had been the night before, sans two windows. It only looked like some center console change and our GPS had been taken(which was in a locked glove box). The parking garage paid for everything to be replaced that had been taken, and replaced the windows. Our plan was to leave at 12pm after some beignets from Café Du Monde, but ended up having to stay until 6pm waiting for the car to be fixed. Of course our room and valet charges were comped, and the staff acted accordingly, it was just an unfortunate situation that could have been avoided if the front desk had the real information regarding where their guests' vehicles were actually parked. Take what you will from this. Be it, sh*t happens and you move on, or it was a nice stay, something bad happened, and the hotel did the best they could.
The location was absolutely perfect: within a few short blocks to all the fun. But the location also provided much needed quiet at night. The facilities were clean and absolutely beautiful. I will absolutely stay here again and will tell everyone about this gem!
Great location and next to everything. Most of the staff was very friendly and helpful
The hotel is right at the base of the French Quarter. If you plan to stay in the Quarter, this is a great option. Noise and parking. During a busy time, self park will be almost impossible. We valeted in order to avoid searching for a space.
Very courteous service No window or refrigerator
We were super close to Bourbon St but never heard it- which was great! We had an interior room with no windows which I was a little apprehensive about booking at first but it proved to be the best idea ever! After getting in to town early in the morning and wandering around a lot, it was great to ha e a quiet, dark room for an afternoon nap. New Orleans is always busy and there are always people out on the streets at all hours- I highly recommend the windowless rooms for peace and quiet when it's time to get away:)
Staff and accommodations Nothing
I wanted an authentic New Orleans French market experience and that's exactly what I got at the French market inn. Everything was perfect. It was historical, right across the street from the Riverwalk, two blocks down from Bourbon Street, Clean, safe, right across the street from Cafe Du Monde. We decided that we would stay here every time we came to New Orleans. It was nothing that I didn't like. I'm used to stay and four star hotels so I had to adjust to the boutique feel of the room, but I bet it was comfortable and the atmosphere was authentic and great.
Close proximity to must see locations, restaurants and activities; staff was friendly & accomodating
I really enjoyed my stay. I appreciated the historic feel of the room with brick walls. I was skeptical at first about renting a room with no windows, but it exceeded my expectations and wasn't as sketchy as imagined. There were plenty of lamps to substitute the natural lighting. The staff was very friendly. They greeted everyone who passed through the lobby with a smile and were helpful with suggesting local places to eat. Great location for the french quarter experience. I felt as if the carpet in my room had not been cleaned or vacuumed before my stay. There was obvious staining and debris visible. I am glad I brought slippers. It seems as if the cleaning of the rooms could be more detailed as there were trash under/behind the dresser and side table.
For the price, the inn provides access to the French Quarter, into which I went for breakfast, lunch, dinner, and nightlife. The staff is helpful, knowledgeable about the area, and eager to help. The room and inn have that French Quarter feel (e.g., courtyard, exposed brick, tall windows). The room was comfortable except for one point. The shower was glass, not a curtain, and was nice for such an inexpensive room. My friends who stayed at the same conference were jealous that I was staying in classier accommodations than they for the same or less! My room on the first floor had no weather strip on the bottom of the door and suffered a draft. Once plugged with a spare blanket, however, the room was cozy. Also, the electrical cords for the television were rather lazily slung over the TV itself. It looked shabby.
Location Had to pay for parking. No complementary toothpaste or bottled water.
Romantic style of hotel. Poolside dirty. Big construction in front of hotel which is and was not published .....
Central to the French Quarter easy walking distance to many attractions Hotel bar not open late
I was nervous booking hotels in NOLA because neither me nor my husband had ever been but we were so pleased with this hotel. The staff was friendly, helpful, and prompt! The continental breakfast was fantastic and there was no shortage of food at all. The only thing I could even complain about was the parking fee however that is really out of the hotels control with the shortage of parking in the city. The rooms were great, clean, and comfortable. Ours overlooked the courtyard which was beautiful and relaxing. The location was great, we were only a few blocks from Burbon street and the main street to the entrance of the hotel was well lit. We will definitely stay here again!
Prompt with requests and had burn gel available when friend burned her thumb on a curling iron. Was told over the phone that they'd allow us to have a rollaway bed but when we got there we were told otherwise.
The breakfast was the only good thing about this hotel. I was very disappointed as the facility as a whole was very dirty. The pool was covered in a green scum. The facility bathroom was filthy, our room was filthy. I would never stay in this hotel again nor would I recommend it.
Location A/C didn't work. Had to get it fixed. Door to room: Lock would reset. Had to get new keys. Not enough parking. Cars double parked. Not enough room for Handicap parking.
Hotel was great for our stay. Within walking distance to whatever we wanted to do and quiet enough at night to be able to sleep. Staff was very friendly and we enjoyed the breakfast. Would definitely choose this hotel again.
The hotel did an excellent job on their breakfast every morning! I am a non smoker and to walk outside my room on the balcony walkway and see cigarette butts all along the common walkway just turned me off. In one area I can say for 3 days in a row they were not cleaned up. Also the ashtrays at the tables around the courtyard area were never emptied. I was turned off completely and did not want to use the courtyard.
It was a perfect spot to fit our needs. Close enough walk to everywhere we wanted to go. The courtyard area is gorgeous. The rooms are a good size. I went on a weekend that wasn't busy so parking was great and I liked that it was on site. Parking was also cheaper than anywhere I came across.
We enjoyed our short stay at the Best Western Landmark Inn. The hotel was well appointed with a nice outdoor pool & quaint courtyard. The thing that stood out most about this place - in a good way - was the front desk staff...very friendly, accommodating and helpful. The breakfast was decent and the lounge & courtyard very comfortable. It was a bit of a walk to Decatur Street however only about 10-15 minutes. I would definitely stay here again. Long walk to the river front & Decatur Street.
Beautiful hotel and very helpful staff
The staff was very friendly and helpful. This was the second time we've stayed there and we will probably stay again.
location price furnishings, maintenance level
2 blocks from bourbon
Hotel room was beautiful. Loved our car was inside the courtyard, safe and close. Can't wait to go back.
Staff is wonderful. Courtyards are perfect and the location is great! Would definitely stay here again.
My absolute favorite thing was the real shuddered Windows, floor to ceiling that actually opened up to the French quarter. Like you could hang out the window and watch the groups go by on the haunted New Orleans tours. The fact that they stopped in front of my hotel was only slightly nerve racking The room smelled a little like mold and my ears and throat itched all night. Also, the toilet seat was loose and threatened to throw you on the floor everyone you sat on it.
Pool, beds, doorman and location Desk staff and the lose of free breakfast
If you are looking for a place to stay in the French Quarter, close to the action but not in the midst, this is it. Hotel Provincial is everything you'd expect with a boutique hotel. Rooms were small but adequate. Beds are comfortable. Bathroom space is generous. One of the best features is the middle courtyard. Kind of acts like and outdoor lobby. Enjoyed sitting there early in the AM before heading out for fun. Hotel convenient to Jackson Square, Royal/Bourbon street action yet far enough off track so you don't have to "live" with the distraction. Most of the staff was friendly and very helpful A few staff members need to go back to customer relations 101, but thrat is hardly a reflection of the staff overall
At first I thought the location was good but at 3am a large group of bums would gather outside of our room fighting,singing,and yelling very loudly-so much that we were scared for our safety. They would not accept our travelocity reservations and tried to charge My credit card again, even though it was already paid for. We did not get the rooms we asked for with two queen beds. The restaurant was closed the entire time we were there too. For the price we paid the tiny room should have had a refrigerator or at least a coffee maker.
Great service even though the hotel was booked solid for ballgames in town! Awesome doorman/concierge and continental Breakfast~ Breakfast dishes could be a little bit larger - and/or a tray to carry since we had to sit outside to dine~
The staff was very attentive. The front desk clerk, Jenn, was very helpful and went that extra mile to ensure we had a plan for our first night in NOLA and found us good bargains for the rest of our time here. The room was large and clean, which should be no surprise. The bed was nice and soft, a perfect way to end a long day of sightseeing. The restaurant was also fun and cuisine and wait staff were fantastic, especially the purple haired server whose name escapes me; she was super helpful and cheery. The bathroom looked like something you find in a Motel 6. It wasn't terrible, just very basic. But, it did the job. The walls are a little thin, so it seemed like we were part of the party that was happening a few doors down. Parking is very expensive; about $25 a day.
Little over priced
Staff was great. Location was excellent. I didn't use the pool myself but Courtyard and pool looked relaxing. Families were enjoying the area.
Most of the staff were friendly and responsible. Food in restaurant was decent--coffee better than Cafe du Monde! The room was not in tip-top shape ..It could use some freshening.
The lobby was very inviting. I loved the courtyard. The location was great. We arrived at 1030 and had to wait until 1600 for a room to be open. When we were able to go to the room, we noticed it was not very clean. There was trash from the previous occupants laying around the bed. We stayed two nights and on the second day after housekeeping made our beds, they did not leave any new soap or towels and left their cleaning supplies in our bathroom. The first night was quiet, but the second night there were guests yelling and running down our hall at all hours of the night. Id prefer they would have gone back to Bourbon street to do that.
Location and service No pool lighting to keep it open later.. It would be nice to use it later
Great size room and an awesome location! Friendly and helpful staff and all for a great rate!
Felt safe and welcomed- solo traveler All was well...nothing is perfect. Rate 9 on scale of 1to10 with 10 being the highest
The location was awesome, we were able to walk to anywhere in the French Quarter with no problem. The security staff were very nice. I did not like was how the bathroom in our room did not have a proper door. The door was a closet-stlye door with slats. Also, during our stay there was a heavy rainstorm that crippled the hotel staff with flooding in the lobby area and restaurant. We wanted breakfast, but the staff seemed quite flustered and did not want to seat us in the restaurant, even though the rain had ended.
Attentiveness of Hotel Staff & Manager. Dealt with bug problem very quickly & professionally. Made remainder of stay very enjoyable. Finding a roach in bathroom.
The rooms was charming . Location excellent , large king bed very comfortable, room spacious . Really nothing, ice on first floor but fine
We came to town to celebrate for my birthday and upon check in we were told we were receiving a free upgrade to a mini suite. The room was nice, the staff was helpful. I'd stay here again. It seemed a theme throughout New Orleans that the entire city is getting a face lift, our hotel included. Didn't ruin my stay or really bug me all that much, but there were people painting right outside our window early in the morning
The location and staff couldn't be beat. Right in the middle of the French Quarter, and the more quiet portion of it, too (you don't want to be on Bourbon Street unless you want to stay up LATE). It's an historic place, being the original location for the jazz museum, and there's a lot of interesting memorabilia scattered around the buildings and lobby. And the inner courtyard and patio is great. Our room was VERY small, just barely enough room for two beds and access to them. In talking to other guests, it appears that most of the rooms are the same. Ours only had one tiny window over the door. One doesn't stay here for comfort, but rather for the location.
Nice old building with a pretty courtyard and lovely lobby. Nice staff. Our room was small and dark and quiet. The sheets were nice and clean and the A/C worked- towels were clean. Room was a little older not super spiffy but a pretty and large bed, they were all nice and helpful, nice small pool too with towels outside and free coffee and breakfast. We were quite happy with the place for the price. Glad we stayed there.
The staff was exceptionally friendly and professional. The location was great as we were in close proximity to the Bourbon St. The room was small,but very clean. Overall, it was an enjoyable experience.. Our room was right off a busy street so you can hear trucks, cars, and conversations as if they were in the room. Once the noise outside ended, it was a pleasant night's sleep.
I've stayed in NOLA, in and out of the French Quarter, several times. This was definitely a classic experience, and I mean that in a good way. Friendly (but unenthusiastic) staff, well-appointed (but small) rooms, a lovely courtyard (petite), easy parking (big bucks), a well-dressed lobby (not worth lingering), free breakfast (just like Holiday Inn). Truly, a very, very nice stay... for too much money.
We arrived around noon and were checked in right away. The room was small but comfortable. We had reservations for a Queen bed, but were given a room with a King, and it was very comfortable. All of the staff members were friendly and accommodating. The lobby has been nicely renovated, but still maintained all the character you'd expect in an older building. It is an older building, so it has some quirks (Although for me that isn't wholly negative.) The plumbing and HVAC were a little loud, and the internet connection was spotty.
Considering our first night was a nightmare at our original hotel a bit outside the French Quarter we couldn't believe we lucked out on getting a room here! It was just me and my boyfriend for a fun romantic getaway and this place is just that. They treated us so well especially for making last minute arrangements and even let us check in so early as we rushed to get out of other place. Really turned our day around on what could have been a disastrous weekend. It was exactly what we were looking for to get the real historical new orleans feel, had character not your typical 'hampton inn etc' that gets boring, and within walking distance to Bourbon st and the French market. We loved every minute of this hotel and wish we could have found it originally and stayed longer. We will definitely be back! Front desk and gentlemen to help with luggage were beyond accommodating helpful and welcoming! Lobby was really neat and pretty enjoyed the coffee! Honestly everything was perfect. If I had to get super nitpicky maybe just a few more options for the breakfast.
Hot food and delicious coffee for breakfast! Great location only 2 blocks from Bourbon Street! Wonderful scenery with several brick courtyards, lots of greenery and two swimming pools! Clean room with updated bathroom! Front desk clerk was super nice, very accommodating and knowledgeable! He let us check-in over 3 hours early and then stored our luggage for a few hours after check-out! The cleaning ladies were the most friendly I've ever come across, always laughing and smiling! I've previously stayed at 2 other (more expensive) places in the French Quarter... and I will ONLY stay at the St Pierre in the future!
The entire staff was friendly and helpful as we were first time visitors in the city.
Staff was all courteous and it was close enough we could walk everywhere but far enough from the craziness of bourbon street First night there were 30 people in their underwear by the pool and my 13 yr old daughters room was at the back past the pool. It was not family friendly. I was given a partial refund but have not been credited yet. I was moved to a much smaller room where there was a bout six inches from the end of the bed to walk to the bathroom. The air conditioner did not work properly and it was about 97 degrees everyday. There wasn't a fridge or microwave in the room I was moved to. The shower did not stay at one temp and in fact was too hot to use no matter if you turned the hot water all the way off. The horse my daughter was moved to smelled like a horse trailer as in wet hay. Overall very disappointed with the hotel.
Quaint, personable, good location, good breakfast, friendly staff, wonderful Louis Armstrong Park just a few blocks away.Easier just to walk around in this area. Might try having an ice machine across the st. near the Cottages.
Location was the reason I chose this hotel. It was just a few minutes walk from Bourbon street and all of my favorite bars and restaurants! I would have appreciated the stairs leading up to my room to have been clean. Also, the curtains blocked the air conditioner, so if you expected to sleep in you would have to do it without air or with the curtains open and the su beaming in.
Pretty lobby Housekeeping and maintenance prompt with requets Moved rooms three times due to heat not working Door knob on first room broken Sink in third room clogged Located on busy, noisy street Carpet stained Valet took 45 + minutes to retrieve car Heat stopped working after first night
Great location for our group. Easy walk to everything. Lots of noise from the bars but we knew that in advance. Staff was so helpful and friendly. Pool area and lobby were really nice. One elevator was being renovated, so we took the stairs most of the time.
The help I received at the front desk from everyone was top notch!
The bellboy was amazing and the location was great! But the $35 charge to park your car one time is ridiculous. Also the a/c in the room wouldn't cool. We burned up all night. Could barely sleep.
Bourbon street is blocked at night. Please put the other street name bordering the hotel that offers parking so the GPs can find the parking for the hotel easily. Thank you
Friendly staff, everything worked Noithing
Service was really bad, no ac nightmare of a night
Great location right on Bourbon Street, clean rooms friendly staff. Bad decisions from the reception staff (3 hours to get our room after we arrived in 3 different attempts) and our keycard was not programmed correctly even then. Noisy hotel with the street on one side, the pool being worked on with a jackhammer in the morning on tho other side, and very thin walls everywhere.
Great location. The floor was surprisingly comfortable. The cleaning staff was very nice and tolerant of our shenanigans. The bartender downstairs was super sweet...she continued to give us alcohol even when we totally should have been cut off. The luggage valet made an excellent skateboard. The concierge was very helpful although he kept trying to sell us on signing up our group on a swamp tour with 30 minutes notice...there was no way we would be able to gather our group that quickly even if we weren't highly intoxicated. Also, he seemed irritated when we suggested they allow us to drive fan boats as a part of the tour. Our lamp was broken and glued back together. "The bathroom doesn't work right," kept being mentioned throughout our stay. Not enough towels to make a decent blanket. Would have liked a vent in the bathroom to filter out "unpleasant" scents. The pool had way too much chlorine but it makes sense with all the urine that is released on a daily basis...maybe post a sign that reads "No urinating in pool."
hotel was clean, staff was attentive, great location right in the quarter, good breakfasts, surprisingly quiet despite its location, nice pool and bar areas
Staff was great. Location is right in the middle of Bourbon St. Location is right in the middle of Bourbon St. If you want to sleep at night, get a room on the courtyard side. Rooms are very small. Worst bartender on the street (when she's there). If you order a beer, you'll be OK.
location was perfect especially for the price. Staff was extremely friendly I did not like that I wasn't able to spend more time there!
Location Water bottle and wrapper were left in the room from previous occupant.
location and parking No window in room. Breakfast was poor.
Great location! Street noise.
Location Front desk staff could have been more friendly and the check-in process was slow and inefficient. Breakfast was minimal: stale pastries, a fruit basket, OJ and coffee.
We could not have picked a better location to stay. We could walk out our door and be at Jackson Square. Great for walking and taking in the New Orleans culture!!!!
In general it was really nice. The court yard was really nice and clean
The location and the friendly staff.
The location was great as well as the morning staff Didnt care much for the night receptionist, gave a little bit of an attitude when we asked for extra towels. Oh and the pool was dirty all 3 days we were there. I thought my bathtub had a ring...geez.
Great location. The hotel was in the French Quarter of New Orleans located 1 block from Jackson Square and 2 blocks from Bourbon Street. We never had to use our vehicle during the stay. The staff was friendly and helpful. We didn't spend a lot of time at the hotel but the room was clean and quiet. I will definitely stay there again.
We did not have any problems. The room was adequate with good air conditioning, and the staff was friendly. We felt the hotel was a great value and the location was perfect. We were steps away from Jackson Square and a block and a half off Bourbon. The room was a little dark and outdated, but nothing I couldn't handle. They probably should renovate the bathroom sooner rather than later.
Great location... within a few blocks of historic/tourist locations and typical regional (cajun,seafood) and gourmet dining. Excellent value.
Clean and in a great location in the French Quarter Room was a little small but we are not stay in the room folks. We were out walking and site seeing.
The room was beautiful; the hotel is beautiful; the staff was courteous. The elevator for the car garage broke and myself and many others were trapped there all day and I was not able to get my car out until 10pm. We had to convince the manager that he needed to pay for meals and drinks (even water) while we all waited and then he FINALLY offered hotel rooms elsewhere for the night to the ones who chose not to wait up late to get their cars out when it was fixed.
The lamothe house has an incredible location, we could walk and explore the French quarter very easily. The staff was super friendly, the pool Is beautiful, the room was clean and I loved that they used Aveda products in the hotel bathroom. I'd definitely recommend this hotel to anyone and will most likely stay here my next trip to New Orleans.
Great room with huge shower and jacuzzi tub. Bed was very comfortable. Rooms were very much in the style of the French quarter. Great for people that are not using the hotel for more than a place to sleep comfortably with great location for a French quarter experience. No bar attached
Very close and convenient to Frenchman Street...choose enough to French Quarter area without being in the middle of it all Nice quiet area, loved having the secure parking lot right there
excellent location breafkast
location room to be ready at checkin room to be at chateau not down the road. free parking 35$ extra? seriously
Absolutely loved the people and their help with recommendations. Helped to get a bit more of the local feel versus the tourist attraction hot spots. Have stayed before, but still a great location to get anything you want to get to, both inside and outside of the Quarter. Melanie and Allen were superb and always available and willing to go above and beyond. Just had a couple of lights that were out, but was fine. Not much water pressure at ask, and would have been nice to have a little fridge, but no complaints.
The room wasn't ready by checkin, the room had not been cleaned (bottle caps and trash still in the room), the bathroom was still a mess, no windows in the bedroom. I stayed one night before getting a room at the Marriott.
perfect location in the heart of the French Quarter, very nice atmosphere, you feel like being in a different time. Of course, lack of internet connection and fancy entertainment set comes with that
Location and friendly, very helpful staff, affordable
Great location, comfortable bed, clean bathroom. Walls and couch were filthy, light on street lit up entire room throughout the nights, breakfast always late, cold, and incorrect.
It was close enough to the action to walk there but far enough away that it was quiet. Wonderful French Quarter hotel and experence . Jenny and Eric really went above what was expected. They added so much to our trip with tips and advice
Location Climate Control - none in one room, off/on in another - controlled by front desk, Not clean, Ran out of blankets/wash cloths, Staff was apathetic
the room was to small and the tubin the bathroom was small for a child to fit in could not site in the tub was not long was a little tub and it keep runing water
Loved the fact that there was a balcony all alone the front of the rooms, it was a nice view and good spot to read the morning paper and wake up.
Our room was very cozy and quiet. We felt very safe and would stay there again!