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Was nice hotel - not much really close to the hotel but the french quarter is in walking distance. our AC broke one night so it was 80+ degrees in the room and we had to wait up for an hour at 2am to get someone from the hotel staff to reset the thermostat. There was also quite a bit of road noise, even up at the 10th floor - was woken up by a garbage truck in the middle of the night.
Parking was too expensive!!! Limited unloading space But wonderful cleaning staff, bell service and front desk TOP NOTCH!
The customer service at this hotel was great. Whether you are going for business or pleasure this hotel has everything you need. I have have stayed in several hotels in New Orleans and this is by far my favorite,
Very nice! We came for our anniversary and it was amazing. The staff made our night special. Layout can be a little confusing from the parking garage to the rooms, but once you get use of it it's a little easier.
Thought I was staying at a 5 star hotel. It was very clean and upscale.
The room was very comfortable to be in. The bed was comfy and lighting was calming. Very little hallway noise and never heard the neighboring rooms. All the staff I encountered was friendly and courteous. The bathroom was a little dirty, some mold growing in the crevice of the shower door. A soap wrapper was left in the bathroom from the last guest. Nothing too major though. Only other complaint would be how confusing it is to get from the main lobby to the room elevators and the parking garage. The signage isnt all that handy as in some areas the main lobby isn't mentioned at all, either is the parking garage. It's especially frustrating with the arbitrarily named conference halls displayed all over.
We stayed here for the Rock n Roll Marathon. It was located right near the starting line, which was very convenient. They allowed us to have a late check out time so we did not have I rush after the race. The staff was friendly and the hotel was extremely nice. The room was a little small.
Everything Had trouble with my keycard several times but no biggie
Great stay! Clean and comfortable hotel. Business center is not free, which is a negative. Carla at the front desk is wonderful!!!
Friendly staff I've paid for an upgrade to a room with a city view. The so called city view was blocked by the adjacent Hyatt House. If you want a city view, move on to the near by Holiday Inn.
Beautiful hotel! Convenient street car across the street to get all over the city. Staff is very friendly. Many restaurants and shops for in hotel wants. Nothing!
Location Cleanliness Comfort Nine
Hotel had lots of staff and very polite and clean. Historical significance. Kayak over booked telling us we had a room but the hotel was not advised. Hotel had no knowledge of us coming.
it was a nice place and location the electricity went out, someone was hollering down the hall from us, the toilet would not fill up with water after being flushed I would remove the tank lid to jiggle some parts to make it work we didnt want to call maintenance not to be embarrassed to call maintenance after using the rest room
bathroom sink did not drain all 3 night a guy came to fix it but did not fix it
The staff was very friendly. The rooms were very nice and welcoming. I honestly don't know why people said it was dirty. But the lobby is elegant, the rooms well furnished and comfortable.
Large room, clean, air conditioned I was inexplicably placed in a room near where construction was being done on a suite. The pounding, hammering and loud conversation woke me early every morning.
The staff was great especially the bartender Pammy and housekeeping staff. Beautiful old hotel that been kep up to date. Easy walk to the street cars and walk to Bourbon St and close enough for a $10 Uber ride to Magazine Street, uptown etc.
Great location. Had a great stay in 2015. No notice upon arrival or in lobby about renovations. Ongoing construction in suite next door until 6:30PM one night, and non- stop another night - we finally requested to change rooms/floor at 9:30 pm because they would not stop. Intermittent hot water. Fresh paint peeling off the door. Shower rod came down. Our room was not cleaned either day until we requested it upon our return to the room late in the day. Construction workers taking bins of rubbish down the guest elevators; hallways never vacuumed from debris at the end of the day. Staff were indifferent about our circumstances and at times denied what was going on. Wrote a letter to the manager and still have not received any response 5 days later. Very disappointing. Recommend not staying here until construction is complete.
Beautiful property Inconsistent housekeeping.
The staff was very friendly and accommodating. The hotel is beautiful and the rooms are comfortable and spacious. The elevator took forever and many people ended up using the stairs. The parking fee is way too high.
The front desk staff headed by Shronette Davis is first rate. Their responsiveness to request was quick and the attitude was friendly and nice. We had a problem with our room upon check-in but the staff went out of their way to help remedy the situation. I like the way the shower door opens at the opposite site of the spray head so you don't get the floor wet when getting in The beds were extremely comfortable. The breakfast room is lovely and the wait staff extremely efficient. The hotel issued a comp night for the first night mix-up but I had to process it through the booking service through Kiyack. But they haven't returned my calls. The rooms are too small, really for two people, not to mention 3 or 4. The bathroom is very small, with really no place to put the toiletries bags. There are no bath mats so you have to stand on a cold tile floor in your bare feet. The room only has one tiny waste basket in the bathroom. Need more. No way to call housekeeping directly
We attended an event at the Smoothie King Center and was able to walk. This beautiful hotel is centrally located to many of NOLA's attractions and restaurants. The staff was friendly and attentive,while the tradition of pb&j at 10:00 pm was a charming touch. The rooms are gorgeous as is the rest of the hotel. This is not a complaint, but really a praise for kayak.com. Originally, I went through the the hotel's website to book my room. I saved $40 per night by using AMOMA through this website!
Staff was absolutely amazing. Accommodated every request efficiently. Location was a bit off the beating path but nothing a stroller and long legs couldn't fix.
Overall it was a good experience. The room was 45 minutes late being prepared for us and it mad us a little late getting to a meeting place for our party.
Very comfortable and hip vibe. There was also a great band at their in-house music venue.
I used to live down the street. The Hotel is in a great location, close to lots of great restaurants, and close to many businesses. I was excited to stay here as they have live music every night, a good restaurant, and lots of young people hanging out. I believe the Hotel went way too far when trying to be 'hip'. 1. Upon check in the front desk attendant was not polite, sighed ignored my request twice when I asked for the corporate rate then made me wait 5+ minutes while she waited to ask her manager (I told her to ask him when he was free and get back to me - this never happened). 2. The hotel room AC only goes down to 68F which felt much more like 75F when trying to sleep. I have seen other reviews which also mentioned the same thing. 3. Each time I valeted my car (with a standard transmission) it took the valet over 15 minutes to retrieve it. Upon check out, the valet showed up in my car with it stinking of burning clutch. I noticed a new dent in the door, and pointed it out to the valet at which point he shook my hand and said "I never drove a manual before and I just taught myself how to on your car. Thanks so much."
I enjoy the general aesthetic and vibe of Ace hotels, and I've always liked the playful elements they throw in that really add to the overall experience. The room we were in was kind of terrible. Light switches were located in inconvenient and counterintuitive places, the bed was entirely too big for the room, the doors kept sticking (the room door had to be yanked open and slammed shut, repeatedly, which i'm sure our neighbors loved; the bathroom door closed just fine, but required patience and strategy to open), and the location of the bed meant that only one side got a nightstand. I ended up having to put my phone and glasses on the top of the headboard, which was kind of precarious. I hope this was just one bad room, but I honestly doubt I'll ever have a chance to find out if that's true.
My husband and I stayed at the Ace for three nights in July. We had read some reviews about poor AC, so I was concerned that we may not have the most comfortable room. I was wrong. Our room was great and COLD (in the best way). Check in was way and pleasant. The coffee shop and restaurants connected to the hotel, as well as the shops like Freda, were great. The lobby is a popular hangout and had an awesome reggae band Saturday night. The pool area was busy but also pleasant. Clean room. Comfy bed. Highly recommend. Wish they offered room service.
Pool, bar, restaurant, minibar, room service and location were great. Our flight arrived early, around 1:00 so we checked in with the front desk, knowing our room probly wouldn't be ready. They checked us in, stowed our bags and got our number and said they would call when our room was ready. By 4:15 when we hadn't heard anything we headed back to see what was up. The front desk had just forgotten to call us...so went ahead and told us our room was ready and gave us a key. The hotel lobby/bar is so beautifully done. And then we got to our room... The Art Deco lighting, while cool in theory doesn't nearly shed enough light in the very dark rooms. Especially since one nightstand was missing it's lamp all together and the over head lighting fixture was only partially working. In addition the very heavy doors close behind you automatically and do not have a "soft close" feature so doors are constantly slamming up and down the hallway which is incredibly loud, especially while trying to sleep. To add to the discomfort neither the beds nor pillows were particularly comfortable. This was our first getaway without our baby and even as sleep deprived parents of a six month old... we weren't able to get a good nights sleep. This wasn't helped by the visit from housekeeping at 8:00am on the day of check out nor the 2 subsequent visits by staff to see if our room was empty all before 9:45am. Not quite as bothersome but still disappointing were stains on the bathroom linens, only one robe in the closet, and the cable box dangling from the tv that was mounted to the wall. There is a fine line when decorating with a minimalist aesthetic and unfortunately without proper upkeep the room just looked bare and run down. Not good for a hotel less than a year old. Lastly, and this is more of a design flaw, in my opinion, the beautiful large window in our room had 2 shade options 1) a sunscreen that offered a light filter from outdoor light and 2) full shutters that can either be open fully or closed fully. If you open them partially, the light that comes through shines directly on the pillows, so right in your face, and fully closed you are in a tomb, which is great if you want that...but good luck getting to the bathroom because it is pitch black. No small illumination option in the bathroom to light your way. Oh and the bathroom... no vent or fan in the room or bathroom, so if someone goes to the bathroom and you don't want to smell it, you pretty much just have to leave the room. No matches, either. (Sorry probably too much information, but...a real issue!) Also, the water pressure and temp were set so low after showering I contemplated waiting until I got home to avoid having to take another Luke warm shower. I hate writing this! I'm not a complainer, just honstly beside myself with this experience. I historically love Ace Hotels and have stayed at several of their properties and have great experiences, which is why I booked the room here for our New Orleans getaway. So disappointing, hope they improve.
Location Free drinks and food This was perfect for a quick night away. Location was good and staff was friendly. Paying for parking Bar closed early
Overall this hotel was fantastic. The staff was as friendly and helpful as you could ask for. My husband and I were traveling with four children (ages 8,7,6, and 2) and the value was amazing. I never review anything online but the experience was so good I felt it necessary this time. The fact that there were drinks and popcorn in the lobby the entire time was awesome especially with kids. Breakfast was awesome and offered SO much more than normal hotels do. Plus the "kickback" at 5:30 was our dinner each night. I know for some it might not be their ideal dinner if they are on vacation but traveling with the kids we didn't want to have to go out and the "kickback" offered enough options for everyone to have a full meal. We don't really drink but if you add breakfast, dinner, popcorn as a snack, unlimited soft drinks, and the 3 free "alcoholic beverages" up the value was amazing. The kids loved the pool and hot tub. The rooms were clean and comfortable also. Just a great stay all around. The only complaint I had was that we had pre-paid for the room and when we got there they asked for the card we had used to book the room so they could swipe it. Then when we were checking out I went to check out and pay for the valet ($25 a day and the only option so budget for that as well) and they said it had already been charged to my card. I had no intention of paying for the valet on that card so it bothered me that they charged it and hadn't told us that they were doing it. I do believe that it was a simple misunderstanding though and not dishonest or anything.
Perfect! We moved here from another hotel down re street that was proved double and we couldn't be happier. This place is so nice, breakfast and dinner, great location, rooms and staff! Will definitely stay again.
We had a very good stay, walking distance to convention center and great restaurants in the area. Make sure to call for valet, very slow to retrieve car. Street view side has very loud streetcar traffic.
My husband and I were only going to be in New Orleans for 1 night. We wanted to stay in a place with charm, and this was perfect! The hotel is in a really nice area, but not far from the French Quarter. We would definitely return.
Employees were courteous and happy to answer any questions about the area. Room was emaculately clean and elegant. The restaurant/bar wasn't open, but it was the day after Christmas, so I undersatnd.
Rude and slow valet Far too costly for the services rendered
Not a chain hotel - liked the older hotel style but first impression left us wondering if our room would meet our expectations. Lobby needs a little renovation - paint, new furniture etc
Good value comfy beds clean rooms easy walking distance to canal street and river walk areas.
Great location. Friendly staff. Bugs in the bathroom. Hotel claimed to be making "green efforts" but had inefficient shower heads, toilets, and faucets. Light bulbs are still incandescent!! We call their claims greenwashing...walk the talk.
We loved the two bedroom suite for our two families. It gave us the option to out kids to bed earlier and still have some adult time after. It was also nice for the kids to play together. Staff was very friendly. Breakfast had good options. Location was pretty convenient. Overall great stay! We would definitely stay again!
Convenience, good size of room, availability of buffet breakfast, business area, the buffet breakfast is a bit limited compared to Em bassy Suites for a very similar price,
When we arrived the room was hot and had an odor. We assumed it was just that the unit was set on a high temperature. We lowered it and returned later to find no improvement. The gentleman that came to check tried to convince me that it was working. After I disagreed he got his laser temperature gun. It showed that the AC was not at all working. He told me "at least it's not as hot as some other rooms." After arguing with the front desk that this was not acceptable, I was moved to another hotel across the street. We had to carry our own bags across the street in the middle of the night. Terrible experience and will never go back. Do no recommend this hotel.
The staff were nice and polite. That we were checked in and never told our room which was purchased as a double room / bath suite was no longer available. Instead we were put into a single room at the same cost and have had to fight and be the middle man between the hotel and kayak / orbitz to get our more than $600 back. Which honestly really didn't make up for our ruined stay cramped into a tiny room with a group. Completely changing our weekend experience for our first trip to New Orleans. We had expected to be compensated and were even told we would be. But were not and still have yet to receive our refund. ;(.
Rooms were spacious and comfortable. Stove, fridge, and microwave went unused but were appreciated. The complimentary breakfast wasn't all that special, but it got the job done
Location was perfect for the French Quarter and the art district The breakfast was horrible and not even close to the standards illustrated on the pictures of their website
I love the set up of the room and how spacious it is.
Excellent Nothing whatsoever
Very clean and friendly staff. Terrible parking
Went to the Smoothie King Center to watch the Pelicans game. This hotel was within a 5 min walk. Room was large Room was clean - Hotel feels very new. Finding the parking garage was more challenging than assumed. There is a construction adjacent to the building. Made for an early morning wake-up call.
No Valet, No ice on floor we stayed on, dirty, uncomfortable bed, unfriendly desk staff, no doorman, no security, no restaurant, a/c didn't work correctly, noisy. I will not go back and I will spread the word that the new owners don't understand customer service. Still charging the same amount as if it were still a boutique hotel...more like motel
Right down town. Only a 4 minute streetcar ride or 10 minutes walk to canal/bourbon St. Pretty safe area. Staff was super friendly and the restaurant at the hotel was 5 Stars. Very very very very small rooms but for the price it's fantastic. Layout if the hotel is a bit odd as well.
The location was great in walking distance of everything. The room was so small that it wasn't worth the money! The person that checked us in failed to mention until after the fact their was a deposit for each night that we stayed. We had to ask after we had been gone from 7 a.m. to 10 p.m. to get clean towels since no one had cleaned our room or brought new towels.
I was a late night check-in that left early morning and the gentleman tending to a few others and myself at that hour was genuine, friendly and super helpful Instead of annoyed or rude. The decor is different yet Inviting, location quiet for the most part and the rooms offer unique niceties (soaps, coffee, etc not like what you'd find at most chains). Loved the books too, what a thoughtful touch! Their green initiatives are a great, conscious model of what should be done to protect Lake Ponchartrain but I found stray head hairs in the bed & think that "reusing" linens shouldn't be an option, hygiene wise.
The Hotel Modern is close to New Orleans museums, warehouse district that's packed with great galleries and good restaurants. It's also on the streetcar line. Accommodating staff here! I checked into a room with wet carpet--coffee spilled--and then was given a room that was so small that there was not space for a closet and no window. The third room was perfect.
The room was decorated with books and the interior was not like a typical hotel room. The staff was friendly and helpful. Carl at the front desk help went out in the middle of the Lee Circle to get us a cab. Thank you, Carl. The walls between the rooms were thin. We could hear a bed shake in another room and clearly hear the noise. In the bathroom, the body soap, shampoo and conditioner bottles were in the dispensers mounted on the bathroom walls, which was fine, but I could get enough body soap from it. The bathtub drainage was very slow. It was a good 20 min walk to Canal St. it was fine with us, but may be too far if you don't like to walk a lot. it's in the Watehouse district where it's quieter, which we preferred.
Good location, polite staff, Funky decor, clean linens and towels (no stains), good breakfast but it starts at 7, We'd stay there again Our bathroom faucet was wacky and wouldn't turn off. The entry light didn't work. The room was small (which we knew) and dinged up.
Close to city without being too loud Breakfast was all carbs- no eggs or protein
Friendly, helpful, real
I found the room to be very well equipped, and I liked the book theme. I happened to be there over Mardi Gras and the hotel is on the Parade Route... seemed like it would have been fun to watch from downstairs. The internet was free but really didn't work -- very slow.
Nice clean modern room! Great staff!
There was a streetcar and bus stop right by the hotel which was very convenient.
The customer service was very bad. I tried several times to reach the front desk without success. The wifi and cable were both out our entire stay. Parking was not included in the price as indicated. Valet service was not communicated with so we had issues getting our car several times. I would not stay in this hotel again.
The location was perfect for our 1 night stay. Enjoyed having the trolley stop right in front of hotel and being able to travel easily. The beds were very comfortable and the room was spacious for my familiy of 4. The free breakfast was delicious. There was a dirty sock from the previous guests in the closet and a "huge ass beer" in the fridge. Other than that everything was good
I loved the room and the continental breakfast was great. I also like the location. It was close to so many attractions. The room was very comfortable and clean. The only thing I didn't like was that the tile around the lower section of the bathroom was loose and some that were replaced were not replaced properly.
Beds were comfortable and location was nice. The grounds were trashy and the pool was gross. We often witnessed staff standing around talking and smoking. Staff would walk past trash on the ground, more than once, and never stopped to pick it up. The pool had a grease film on the surface of the water and a film on the tile edge. I brought the condition of the pool to the staff's attention and was told it would be cleaned that day, that never happened. The film on the tile easily scraped off with my thumb nail, I am sure a simple brushing would get the film off with little difficulty. If our roommate had showed himself on day one we would not have stayed at this location but the roach I found walking on the bedside table only joined us on our last day.
the hotel was built around a lovely courtyard. A nice place to relax and enjoy a quiet evening. Also right on the trolly line.
Room was very clean and quiet. Bed was comfortable and a decent size TV. none
The staff was great. The wi-fi connection was horrible.
The staff was great, the room was clean and comfortable and the location was perfect for both my work and leisure.
When we got to the room after checking in our hotel room door was open, the beds were a disaster, not made up in the least bit, trash in the trash cans & one... Yes ONE towel. No pillow cases at alllll the entire weekend even after requesting them numerous times. The only staff member worth anything was the security guard, super nice and very helpful, front desk lady was somewhat nice seemed too annoyed and not very helpful, took off the parking pass fee but I wasn't really interested in any of the other stuff... Security guard even told us that he tried to tell her to help us and all she said was "what you want me to do?!" When we told them the beds were not made or anything they just handed us one and a half sets of sheets and we had to strip and make out own beds... Not worth it, would rather pay the extra money next year for st patties weekend, very disappointing.
Location was dope! The shower was awful! Got water all over the floor
Nothing Worst Hotel every. 0 up keep in the last 20 years. Don't let the pictures fool you it's a dive.