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Everything, location was great for everyone to enjoy. There's a Marriott with full service next door, a Hard Rock and bunch or restaurants. Is also located on a historical area. N/a
It would be nice to have some kind if discounted parking. Also, we had dinner in the hotel's restaurant and would only give it 1-2 star. Would not eat there again.
When I arrived to the marriott to find out kayak never reserved my room, the kind marriott staffer jumped into action (and also revealed this was the 4th time that week that he had to deal with kayak's inefficiency)
This was out 4th time staying and it was just as before. Clean friendly convenient and FANCY! It's a little hard to grab a cab/uber out front, but that's the city. No reflection on the hotel at all.
Location is good, although there are 2 different Marriott hotels next door. We went to the wrong one first and already had valet parked our car before we realized it was the hotel next door. Received an email confirming room would be ready by 3, upon arrival at 4 we were notified room was not ready and would be 45min. We were told they would call us when ready but after hour an a half of no call we went back to find there was a credit card issue which could have easily been resolved if they would have called. Wasted time wandering around downtown
The hotel was beautiful, the employees were very kind, and the room was perfect for our overnight stay. We walked to the Reading terminal market, and we were across the street from the subway station. Couldn't have asked for a better location! The valet parking was a bit pricey but it was very convenient and no stress.
Hotel was clean, staff was attentive and courteous. The rooms were beautifully appointed, and when our booked room wasn't available, we were upgraded into a corner room executive suite overlooking historic City Center. Pool wasn't heated.
We had a wonderful stay at this clean modern hotel... It's location could not have been any better. Will definitely stay here again.
The room was gorgeous and the staff were very nice. The bed was way too soft. And the walls are thin so we we were woken up through the night by a group next door to us. We finally called the front desk at 4:30 and they addressed the issue.
The location was great, room and hotel was beautifully decorated, and the price was so reasonable. I would definitely come back! $50 to park your car is kind of expensive but you get a full 24 hours.
I loved the building it was very classic Philadelphia and very comfortable. It was very clean and the rooms were well kept. The bed was extremely comfortable! The night staff didn't seem as up beat as the morning staff - but then again they are working nights. They did their jobs and got my room key to me in very little time. :)
Location My room was not ready till 5pm.
The serving and kitchen staff at the continental breakfast were so friendly and helpful. They also proved a great breakfast and it's complimentary. Every staff member I encountered were helpful and polite.
Water from gym Pull out sofa was terrible
mini bar; breakfast; go bags
Clean, comfortable, friendly staff. Great location for conferences. Free bottled water and cold towels were highly appreciated during the summer heat wave.
location was great, everything was fresh and clean, the staff was AMAZING!! the bar was great, breakfast was hot and tasty. I paid for a king sized bed room. i got a double full. they said sorry, gave me a free drink. but still. i wanted a romantic evening, and this didn't ruin it, but it wasn't what i had in mind when i booked it.
They checked me in early and we're so very accommodating No complaints
Friendly staff. Good location I. The center of city. Near restaurants ferry bars historical area etc. Additional fee for parking. No refrigerator. Staff not knowledgeable of th surrounding area.
Full breakfast was pretty good and included in the price of the room. Good price for close to Center City, Chinatown, Market East. I booked the room through Kayak.com and paid for it through them. Hampton Inn put an extra $50 on my credit card without telling me as a hold against additional charges. That's fair, but I should have been informed of this. Bathroom fan was noisy, bathroom sink was slow draining, pillows are too soft for our taste.
Staff was very to me and my girlfriend we had a great time it was her birthday weekend and the staff at the hotel gave her a birthday cup cake and ice cream really nice of them Julian N/a
There are many homeless persons in the neighborhood. A shuttle service from the hotel to areas friendly for public transportation would be desirable.
Great location, comfy bed, warm breakfastand great staff There was no restaurant inside or attached with exception of a bar that served appetizers from 5-10
Nothing Located next door to a halfway house for addicts, homeless people laying and sitting on the sidewalk all around the building, no secure parking area within ??? miles, staff totally unresponsive to questions about safety for guests and their vehicles. We left and went to another Hampton located in Vineland approximately 30 miles away due to the safety issues. Somone from your organization has to contact me as we did call your 800 number and got somebody in India that said they could not help us. I want you to refund us our money and if I have to take a full page ad in all major newspapers advising people what kind of service you provide I will. Al and Diana Sandoval 505-410-5736 e-mail email@example.com
Very nice location. Rooms well appointed and comfortable.
Room was clean and cozy. Location is great especially to the hospital . Staff friendly and professional.
Comfy bed, room climate control worked well Tap water tasted like a pond
was hard to get any refreshments during the day , not even a drink
Classy, georgous bathrooms, clean room, great beds, great staff.
Excellent location, with many stores and restaurants in easy walking distance. Very classy lobby and dining area.
Standard Hilton Comfort. Lobby was in first floor. Each time had to take 2 separate lifts to reach the rooms or leave the rooms.
Hi price for overnight parking!
Room was very nice! Had a mini fridge. Shower door leaked making a big puddle and the drain didn't got down. Didn't have a room service menu or a list of phone numbers in our room. Parking was valet only and $40 a night! What a rip off!
Close to where I needed to go. Love the ambiance--academic. No.
Lived the modern prairie style decor. Bell desk gentleman were excellent - went above and beyond helping my son and I as we visited nearby colleges, even got a bottle opener when we discovered our sodas were not twist off. Thanks!
The staff was friendly and accommodating. Old king bed with two craters on either side and a mountain in the middle. Sparse king suite room missing some typical and expected details such as a bag for ice bucket, a second robe, or a second cutlery set from room service. The staff was nice and accommodating, but we just stopped calling the front desk after the 2nd call. Also the vanity area of the bathroom was awkwardly massive - perhaps 12'x24'. It contained a single sink, and a separate make-up vanity (without a stool). The toilet and shower (no tub) were located through a separate door to the standard, camped hotel bathroom. Weird prioritize took of space, that made the suite feel awkward.
very attentive staff
The Good: Very luxurious rooms. Friendly staff. Really good food on site at the Urban Kitchen. Location was prime to get to all the museums and city center. The Bad: 2+ hours delayed check in time. Compensation was essentially a drink at the bar. This happened to many people around us. When we finally got to our rooms, there were NO towels!!! For the price we paid and the star value of this hotel, I was very disappointed.
Really enjoyed my stay. While not traditional room service, the food at Urban Farmer was amazing.
Food at Urban Farmer was fabulous. Quite a delight. Rooftop bar was excellent - beautiful view. Room smelled like smoke. First staff person apologized and offered no other solutions. Second call the staff person offered an ozone machine to clean the air. He never showed up. I called two hours later after dinner and they said they couldn't bring the ozone machine to the room, stating that the machine couldn't be in use when the guest was in the room. Disappointed in response and knowledge of staff.
Hotel gave us a free upgrade to a huge suite. It was awesome. Staff was excellent
We really enjoyed the level of the service provided by the staff. A 5-star gem in the heart of town. Can't wait to return. We utilized the spa and fantastic treatments. It would be nice if there was a relaxation room to unwind in after the treatments other than the indoor pool area. There were children splashing around in the pool. We prefer a more tranquil environment after wonderful spa services.
Great location, nice rooms, wonderful showers, and the staff was friendly. The hotel restaurant was decent at best. It seems like it should be an attraction but is merely just a side note with interesting decorations. And they also charge $60 a night for parking at a hotel you are already paying to stay in. That was almost half of what I paid for the room. It's not NY or DC and shouldn't cost $60 to park. Ever. Anywhere.
The Hotel staff is very friendly and pleasant.
nice room n veiw order a suprise bottle of champane to be in room never made it did give us a comp breakfest
One of the Best hotels in the city. Beautiful architecture and very nice rooms. High ceilings beautiful city views. Everything u need is right there. Great gym!
Everything. Service, quality . Towels could be upgraded.
Staff professionalism King size bed. Clean room. People in the room next door were talking loudly until 2 am! The first night I got absolutely no sleep. It required a cab ride to get to my conference at the Conference Center.
Beautiful hotel. Great staff. Poor sound control between rooms. I could easily hear conversations next door.
Everything, happy staff, welcoming, clean rooms, awesome views, definitely would recommend this hotel.
Great location, right on river front. Rooms were clean and comfortable; nothing special but it lives up to expectations. Asked for a cot which was delivered to the room within 15 minutes. Breakfast was decent, and free. Staff was friendly and easy to work with. Not a whole lot of amenities offered. Parking lot was packed tight (valet cars blocking other parked cars due to lack of available spaces) and was a bit pricey.
Had to pay 30 bucks to park my car for the night that should be included with the room I would have rated it higher if it weren't for that
As a touring Musician I've stayed in 5-4-3-2-1 and 0 starts, and believe me this place is awesome for the price. Location is great, not in the middle of everything, but closer to the nice part of town Location and facilities. BAD THING the $25 parks my Fee. That is not fear
Loved the location. Right Across the street was race street pier and a lovely view of the Ben Franklin Bridge. close proximity to historic downtown and an easy safe walk. Shower itself was clean as well as vanity surfaces and sink. My room faced the interstate and did get loud with traffic honking and making louder than usual noises. The bathroom had a unclean appearance with what looked like cleaner buildup in the corners of the bathroom.
The location was great. Near many attraction. Safe parking $25 for parking.
It was easy to drive to, was very easy walk to the historic parts of the city, and was considerably cheaper than other options in walking distance. That overcomes the negatives for us. They also had a free shuttle (up to two miles) which was very convenient when we wanted to go a little further. The staff took care of things and were nice. - Our room faced the highway and had highway noise. The car noise became a background drone, but the train whistle was annoying. That said we slept just fine. - The breakfast was acceptable but limited compared to other complimentary breakfasts, and was a bit cramped.
Loced this place, the staff was wonderful very friendly. The breakfast served in the morning was above and beyond, tons of variety. They have a free shuttle that runs within 2 miles. Great place great location great staff
Great small hotel! The location is superb. Close to Philadelphia's sites, restaurants, and shopping; but a very quiet side street in the heart of the city. The staff was very helpful, considerate, but not overbearing. The white wine reception was a very nice touch. The only problem was that the room air conditioner was loud.
The location was perfect. The hotel was different- loved that it was different from every chain hotel. The room was very small.
Hotel was perfect distance to everything we needed.I will definitely recommend this hotel to anyone visiting Philly. Room was a hint small, but we were really only there to sleep. Would have been nice to have a mini fridge, but again, not the end of the world.
It was very clean and the on-site restaurant was excellent. Very well located for the historic sites. No in-room coffee maker!!! For the love of God!
The location of this cute boutique hotel was perfect. We were able to take quick walks to all the major sites in Old City.
The only good things were that the bed was good, the spa tub worked and the staff was courteous. No microwave, no coffee pot, the mini fridge wasn't plugged in then gurgled all night, every time another door on the level opened our door jostled, the toilet seat was peeling,there was no menu in the book like it says it should be rough sheets and robes
Breakfast really to simple.
Beautiful room, well appointed, comfortable. This is not the hotel for getting rest or peace and quiet. Hotel is located directly in front of freeway. Staff and guests very loud especially if your room is by elevator as mine was. Missed wake up call, restaurant closed without notice so no service
What a great hidden gem in Penn's Landing area of Philly...this boutique hotel has a lot of history and beauty and is in a great location for walking to historic downtown sites parking can be bit of an issue but we used the lot beside the hotel and the staff was helpful in parking and getting us out
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This guest did not leave comments about this hotel.
Room was very clean and had a lot of old building character, (both good and not so good). Beds were comfortable. Location was great, close to nightlife. Staff interaction was minimal but pleasant. Parking not as expensive as other area hotels. Definitely has old building quirks - very small hallways and stairways, slow elevator. The walls are thin, so you can hear your neighbor come & go as well as get in the shower (or anything else more than moderately loud.) Nothing terrible though.
Right in the city close to lots of tourist destinations. Beds are incredibly comfy, and loved the microwave/fridge/keurig combo. Very close to some dodgy parts of town. Parking is outrageously difficult to find on street (and I'm from NYC). Just pay the insane fee for the parking garage, it's worth it. On street is $9 for3 hours anyways. The hotel itself wasn't terrible with clean rooms, a pool/hot tub area and decent exercise facilities. The whole place was a bit dark and I felt compelled to turn on all the lights in the room and it still felt dark. Other than the hotel feeling dark and a bit old it was a pleasant stay.
Good location, not very crowded. N/A
Parking was 34 a day. that was rediculace after spending that much on my stay.
Location central to everything we came to do. Everything was great! Staff was very friendly and helpful.
Room was dirty and disgusting
onvenient, good service, clean room
The maid services was very helpful. The staff downstairs was unfailingly friendly, even with the difficult customer in front of me. I loved my stay. I kept running out of creamer and asking for more. I probably just use too much. They always brought it up for me right away.
Breakfast was very good. Dining room good ambiance. Wait staff were excellent. Air conditioning was too noisy. No night light for bathroom.
Very convenient location for visiting our local office. Congested area, difficult parking, lots of traffic. (standard downtown Philadelphia)
Convenient location, helpful staff. Complicated garage access.
The staff answered questions. They were well trained My husband and I were bit by bed bugs. There were you ha kids running around the entire hotel all night long making noise. We attempted to go in the pool many children unsupervised over crowded. I'm sure many of the teenagers who were staying at the hotel had no business being there
So close and convenient to Jefferson Station train stop. If you are planning on using public transport to get from the airport to the hotel and back, you can't beat the location. It was also close to restaurants and within walking distance to historic Philadelphia attractions. Was traveling with my seven year old and I felt safe in the neighborhood. Staff was very friendly and very helpful! Restaurant in hotel had good options. Everything was clean and in good shape. Pool area and exercise room left a little to be desired but were good enough for my son to enjoy and for me to get a vacation sized workout.
Location and high quality of the appartment
I found my studio to be well appointed and comfortable. The location is excellent and the hotel staff are friendly and helpful. There was a lot of street noise (people partying) up until about 2:30am and I wonder if somehow there could have been better sound insulation. A minor point is that there was no dish drainer.
Stellar hotel and concept that leaves out all the things you don't need or want -- like a crappy hotel restaurant and bar -- to focus on the things you do: great, comfortable spaces and design. The staff is fun and informed and very helpful. I wouldn't stay anywhere else in Philly now that I know about the AKA. The cab driver (and many others in the city) don't know about it. I got dropped off the the Rittenhouse Square hotel juts across the square. No biggie, just make rue you're at the right place.
The suite was very nice and clean, the staff excellent...
The room was very comfortable. The location is great. the price was very reasonable and the staff very nice. The room was a little bit noisy during evenings and nights. I think it would be nice to put double glazing.
Comfortable hotel, nice neighbourhood, in the city center
James (on the desk) was a great help to us ; we were also able to negotiate a fee comparable to a different facility. It is expensive but in a great location and has large rooms. I hope to stay there again. the breakfast is very basic. Yoghurt and a muffin! some of the desk staff were much less helpful whilst others went out of their way to make sure we were well cared for.
We loved the comfort of the king size bed. Having a kitchen gave us the opportunity to cook in or bring back leftovers to reheat in the oven or microwave. My husband could watch TV in the livingroom while I had the TV in the bedroom. We could not find any reason not to stay there again. The location was perfect for our appointments and the comfort of the room was fantastic.
This is the best place to stay in Pholadelphia, perfect location, perfect staff.
The room was clean and nice confortable beds.... I didn't like dat I went through a million phones calls because of all mistakes made on my reservation, and I checked out at 1 , da person dat was supposed to pick me up was in car accident .... I explained yo them and did not help me ... They wanted me to pay double of my room fee to stay in a room for a few hours after waiting 3 in da loby!!!! I had to walk out and pay a same day check out hotel.... Returning !!! Never!!' no hamany!!!!! I checked in at 10;00 come on!!!!
the location is good if you plan to visit UPenn
My son goes to Univ of Pennsylvania and the hotel was 5 minutes from his dorm. I stayed only one night, so I did not use their amenities. The staff was pleasant and accommodating. The room was clean and the king sized bed was really comfortable. I would stay there again and would tell anyone who was going to the area to stay there as well.
Kind of tired-out fitness center...the fridge in the fitness center with cold towels had....warm towels. That kind of thing. Whole place is kind of beat up; not what you'd expect from a Sheraton but certainly not awful
Air conditioner No work!!
I loved that the room was very clean and the bed was so comfortable I didn't want to leave in the morning I didn't like that the room didn't have a refrigerator or microwave which i usually included in most hotels rooms also the pool wasn't as big as the picture and didn't have steps for me to get in which is a requirement for me because I'm handicap
Loud, room my elevator, oversold. Dirty lobby. Felt unsafe
waited a while to get checked in and get our room, we finally get upstairs, tired and late for an event, the room was FILTHY! it had yet to be cleaned from the previous guests. it took over 30 minutes for them to sign us with a different room, and it was still not up to standards. we did not spend much time at the hotel, but i would have liked for it to have been a much better experience. i've stayed with Sheraton in the past and this is my first time being disappointed with their service.
Location: close to test center for step 2 CS 1. shower clogged - had to wait for plumber to fix it. Interfered with ability to prepare for exam. 2. garbage left outside the door - TWICE - was not taken care of for hours.
They took into account my request. They also upgraded me to Club floor.
Closeness to University and city
Really fast WiFi and wall mounted AC controls.
The breakfast was to die for. Something different every day, from Eggs Benedict to eggs and mushrooms, and always delicious. The house itself was charming, and the owners were very friendly and accommodating. Also ideally located for the University of Pennsylvania, which was where I needed to be. I really enjoyed it, and would definitely stay there again. It's a house, so the doors aren't necessarily the greatest at blocking out sound. There was a noticeable gap at the bottom of my door, and I could easily hear anyone in the hallway. It didn't bother me, and no one was loud late, but it could be a problem if you're very susceptible to noise. Also, some people might not be comfortable with walking back alone from the university area at night: it's about a mile and tends to be pretty quiet, passing the edge of a cemetery and a park. I have no reason to think it's unsafe, but if such things make you nervous, be aware.
Given a great room with tons of space and nice views, thanks so much! Cleaning staff were so pleasant! We were turned away from the breakfast because we arrived at 9:29 and "there were already a lot of people in there"
The staff was great and very helpful. Our room was nice, very comfortable and clean. We liked the location as it was walking distance to some museums and also a Starbucks! Snacks in the early evening and free breakfast was a nice extra. I would definitely stay again at this Embassy Suites. My stay would have been excellent had it not been for the very long wait we experienced with parking. We were aware that it would take about 30 minutes from the time we called the parking attendant to have our car ready for us at the front. We called right after we finished our breakfast, went to our room to gather our things and check out. Once we checked out we waited in the lobby for our car to be brought around about an hour. We finally asked and were told that the desk had not told an attendant to get our car ready. They got right on it but we ended up waiting about another 25 minutes for our car, making us late to our outing. Had it not been for this issue I would rate our experience as excellent.
The location The customer service from employees was horrible when I went up for breakfast. Was going to be my first time staying at this hotel. After I found out they don't do COOK TO ORDER BREAKFAST like most embassy's and my room wasn't ready when I checked in as promised and the employees weren't friendly. I decided to take my business somewhere else.
breakfast room had a musty smell
Everything. .. N/A
Convenient location for City travels. Appears to be reasonably clean. Good value for the expense. The hotel is dated and well used.
Great Hotel! Perfect Location!!
Staff were extremely friendly!
Management is terrible and has no heart. It's all about policy. They refused to cancel my room and credit me the day of my intended arrival even though I had a medical emergency and couldn't make the trip. I will never stay here again and hope you do the same.
We love staying at Embassy Suites with our two kids (6 and 8 years old). The separate space is terrific for letting them go to sleep before us. The included buffet breakfast makes mornings easier too. The physical property is very dated ... only one of the three elevators was working as we went to check out at 9:30 AM, so we walked down 18 flights of stairs. I feel really badly for the cleaning staff who are competing for space on the elevator in order to turn over rooms! That said, every single person we interacted with had five star customer service and a great attitude. For the price, I'd definitely stay here again, but there's nothing luxurious about it!
Staff were all personable and helpful. Room was appointed nicely. The sound insulation between rooms that share a door is poor.
Convenient location. Comfortable, clean room. Great breakfast. Friendly staff. We will stay here again whenever we return to Philadelphia.
great location, very clean, friendly staff everything was great-- no complaints!
Close to downtown restaurants and shops. convenient
We were on the 17th foor and the city view was fantastic. Excellent breakfast buffet also.
It was very close to all the historical sites.
Room was very clean. Comfortable bed. Staff was friendly and attentive via phone to front desk. Thin walls. Reception desk was slow as molasses. Possibly understaffed. Check-in on the computer took way too long especially having already provided all my details online. Dried creamer packets for the coffee in room is disgusting.
The woman who coordinated the breakfast area each morning was wonderful. She was always friendly and efficient. (I stayed three nights) The bedding didn't come up far enough --I had to scrunch to the bottom of the bed to get the blanket to my neck. The window was a bit drafty
Staff. Horrific city parking garage. Construction going on all day vibrating entire hotel.
Breakfasts were fantastic, both selection and the time of availability. The staff were attentive and polite and kept everything well stocked. The location is great for downtown The front desk/lobby could help a bit more with directions, or perhaps a walking map of downtown could be made available for those who don't have cars.
Great value and location. Hotel is in good shape. Staff was accomodating and friendly. Breakfast was very decent. They also have a parking garage if you are bringing a car. Rooms need some updating- which they are in the process of doing and they have the new designs displayed on an easel in the lobby- which I thought was a very nice idea.
Great breakfast. Staff was excellent Parking arrangements
My room had everything I needed. The location is excellent. The hotel offers free wifi and hot breakfast. They charged me $70 for incidentals at check in without telling me about the amount. I noticed it, because my credit card company emailed me about the charge. Also there was a strange charge ($0.01) after check out. I need to figure out what it was for.
Not a good bed at all. Otherwise everything was pretty good. Nothing special though.
Place is perfect after recent renovation but I did have a promlem with the staff not calling me back after I left something in my room. So far three days later no one has called back to tell me one way or the other what happened to my toiletries
Location Bed was uncomfortable, elevator was old, shakey and rickety and there were ants in the bathroom.
my room was great, very large and comfortable, wonderfull location for shopping and close to almost everything. No restaurant or lounge though is really the only draw back but there are plenty near by. I will and am staying there again
The business center had only one p.c. to surf the Internet.