Reviews for Advantage in Newark
- All reviews 100%
Mar 31 2017
Over the top Customer Service
Pros: I think I must have just picked the right night to stroll into ARC, but the two staffers on were beyond nice to me. They upgraded me, took pity on our shivering Hawaiian souls and started the car for us and brought it around, and recognized me at drop-off and were all smiles. It turned into a "people are good wherever you go" learning experience for my daughters, who were braced for some NJ unfriendliness. 6 stars for representin' my home state with class.
Cons: The drop off site was hard to find with some sketchy signage.
Mar 24 2017
Pros: Drop off was the only positive experience, and the person was very pleasant.
Cons: Picking up the car was a nightmare, with about a 30 minute wait even though there were only 2-3 people in line ahead of me. Then the car they wanted to give me wasn't there, then the one they gave me had a temporary license plate on it, which seemed odd. The car itself was okay and drove fine, but a useless 30 minute wait when you're getting charged hourly for part of your rental just isn't right.
Mar 21 2017
Kayak saved the day!
Pros: I needed a car last minute and I tried three different places and none of them had a car that fit my preference. After feeling helpless, I turned to advantage and their great deals really came in clutch!
Mar 18 2017
Dirty car and slow customer service
Pros: Car ran excellent and everything worked
Cons: Checking out car there were 3 agents working...but their process is stupid slow. Once it was our turn it took over 30 mins to get out to the car. Everything is asked online, so not sure why Advantage process is so much slower than others. The car was dirty inside and the front windshield had a film so bad I had to stop at the first gas station to clean windows to drive safely.