Reviews for Advantage in Newark
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May 2 2017
Pick up problem
Cons: My incoming flight was 6 hours late so I called ahead to tell the location I wouldn't be there until about 1am the next day instead of the scheduled 7pm. The agent at the 800 number said they would put a note of this on the reservation so there would not be a problem. Upon arrival the desk agent told me my reservation was expired, and acted like she wouldn't give me a car. I explain the plane delay and that I had called ahead just to preclude this problem. She acted like, well too bad, it is expired. Luckily another agent came by and showed her the note about being late, and almost reluctantly she gave me what she said was the last car available (Hey, not really my issue how many cars you have available, as long as you have one for my reservation.) She was certainly not customer focused at all. Hey, I didn't want to be there at 1am either, but she is being paid to be there and deal with customer's needs.
Mar 31 2017
Over the top Customer Service
Pros: I think I must have just picked the right night to stroll into ARC, but the two staffers on were beyond nice to me. They upgraded me, took pity on our shivering Hawaiian souls and started the car for us and brought it around, and recognized me at drop-off and were all smiles. It turned into a "people are good wherever you go" learning experience for my daughters, who were braced for some NJ unfriendliness. 6 stars for representin' my home state with class.
Cons: The drop off site was hard to find with some sketchy signage.
Mar 24 2017
Pros: Drop off was the only positive experience, and the person was very pleasant.
Cons: Picking up the car was a nightmare, with about a 30 minute wait even though there were only 2-3 people in line ahead of me. Then the car they wanted to give me wasn't there, then the one they gave me had a temporary license plate on it, which seemed odd. The car itself was okay and drove fine, but a useless 30 minute wait when you're getting charged hourly for part of your rental just isn't right.
Mar 21 2017
Kayak saved the day!
Pros: I needed a car last minute and I tried three different places and none of them had a car that fit my preference. After feeling helpless, I turned to advantage and their great deals really came in clutch!