Reviews for Payless in Burbank
- All reviews 100%
Mar 12 2017
Pros: Worse service. Worse rental company
Feb 28 2017
They would not Honor the Confirmation
Cons: I made reservation thru Kayak directly. When I arrived at the Bur airport....the guy did not show reservation on his system. I called the Payless 800# and they did show that I DID make the reservation. But the Guy refused to honor the reservation. BECAUSE HE DID NOT KNOW HOW TO MANUALLY TYPE IT IN. So after 30 mins of back and forth, I gave up and tried to get car from Budget. (DOUBLE THE PRICE for walk-in). The girl at Budget was nice to mention that she can help Payless moron to type in Manually. HE REFUSED TO TAKE HELP. I ended up paying double for incompetent person.
Feb 26 2017
Pros: I recently had surgery and the gentlemen gave me a ride to the Burbank Terminal as it was a long walk. Excellent service from the time I rented the car until the return.
Feb 20 2017
Pros: Everything ran rather smoothly.
Cons: One must remember that when running for a cheaper rental car place they don't have as many cars. When I arrived and I had chosen for the full-size before hand, they only have SUVs, and did not have any car is of any size for an entire week, and when I came back and they had other cars, they would not change the price even if I picked a smaller room full-size car even after the inconvenience of driving of SUV with terrible gas mileage which of course they said would be the same as the car (haha). So THAT was bad all around.