Reviews for Payless in Burbank
- All reviews 100%
Jun 19 2017
Pros: 1. got the car to drive 2. rep seemed to be nice lady, though couldn't fix issues in didn't like section
Cons: 1. i rented a car for $84.42 was charged $210.81, somewhat my fault, didn't check what i signed at the time, but just because didn't expect that someone will ask me to sign for something else than what purchased. Didn't think that rent a car business depends on tricks. 2. you reserve a car, but they won't hold the car for you. i would rather prefer to pay for car and be sure that car is there waiting for me ( i was told that so the car reservations are not paid, they give the cars out and if they are sold out then they are sold out. whats the point of reservation if the car is not on hold and you pay almost triple price then promised. 3. car was fairly dirty, especially some sticky stuff spilled between 2 seats , probably some juice that had to clean myself. 4. was charged for insurance, though when rep asked i said i don't need it because my insurance covers it and i have additional rent a car insurance from american express that i'm paying with. 5. was charged for gas, though returned the car with full tank, they promised that will remove the charge. 6. when presented the contract, rep said that i'm initialing for tickets if i get, gas if i bring it empty,toll roads if i use, but never brought to my attention that price was changed from $84.42 to $210.81 and i initialed and signed the contract without checking it and the main reason was that i walked in with black messy hand from escalator handle leading to office and i was trying not to touch anything till i wash my hands. so on one hand i accept my stupidity of signing the contract without reading it, but on other hand why would someone put on table $210 contract instead of promised $84 and not even mention it?
Apr 21 2017
Signs at airport
Cons: The signs to find the Payless counter is terrible.
Apr 6 2017
Quick pick up
Pros: Easy to get easy to drop off.
Cons: Don't want to own Ford Focus. Poor pickup but cheap price
Mar 31 2017
Pros: The car was ready to go once we had our paperwork, and the return process was very smooth.
Cons: We had to wait for the employee working the counter to return - about 10 minutes while we stood there waiting for some help. When he came back (from lunch, it appeared) he didn't even acknowledge our wait for him. Even a quick 'sorry about the wait' would have been appreciated.