Reviews for Payless in Burbank
- All reviews 100%
Based on 67 reviews
Sep 21 2017
Drop off was horrible
Pros: The supervisor at pick up was very engaging and helpful.
Cons: The drop off was horrible. There is no where at the drop of of where to drop off cars rented from Payless. I eventually found out after 20 minutes of walking around the lot that I had to go to the Budget/ Avis drop off section. How would anyone know that? Very frustrating and a waste of my time.
Aug 21 2017
A really good experience overall.
Pros: I originally reserved a full-size vehicle, but on arrival I was told they were out of full-size vehicles. The representative upgraded me to an SUV at no extra charge.
Jul 1 2017
Cons: Super unclear where to drop off the vehicle...
Jun 26 2017
Pros: Customer service was great.
Cons: The car was not the cleanest, but you can't beat the price.
Jun 19 2017
Pros: 1. got the car to drive 2. rep seemed to be nice lady, though couldn't fix issues in didn't like section
Cons: 1. i rented a car for $84.42 was charged $210.81, somewhat my fault, didn't check what i signed at the time, but just because didn't expect that someone will ask me to sign for something else than what purchased. Didn't think that rent a car business depends on tricks. 2. you reserve a car, but they won't hold the car for you. i would rather prefer to pay for car and be sure that car is there waiting for me ( i was told that so the car reservations are not paid, they give the cars out and if they are sold out then they are sold out. whats the point of reservation if the car is not on hold and you pay almost triple price then promised. 3. car was fairly dirty, especially some sticky stuff spilled between 2 seats , probably some juice that had to clean myself. 4. was charged for insurance, though when rep asked i said i don't need it because my insurance covers it and i have additional rent a car insurance from american express that i'm paying with. 5. was charged for gas, though returned the car with full tank, they promised that will remove the charge. 6. when presented the contract, rep said that i'm initialing for tickets if i get, gas if i bring it empty,toll roads if i use, but never brought to my attention that price was changed from $84.42 to $210.81 and i initialed and signed the contract without checking it and the main reason was that i walked in with black messy hand from escalator handle leading to office and i was trying not to touch anything till i wash my hands. so on one hand i accept my stupidity of signing the contract without reading it, but on other hand why would someone put on table $210 contract instead of promised $84 and not even mention it?
Apr 21 2017
Signs at airport
Cons: The signs to find the Payless counter is terrible.
Apr 6 2017
Quick pick up
Pros: Easy to get easy to drop off.
Cons: Don't want to own Ford Focus. Poor pickup but cheap price
Mar 31 2017
Pros: The car was ready to go once we had our paperwork, and the return process was very smooth.
Cons: We had to wait for the employee working the counter to return - about 10 minutes while we stood there waiting for some help. When he came back (from lunch, it appeared) he didn't even acknowledge our wait for him. Even a quick 'sorry about the wait' would have been appreciated.
Mar 12 2017
Pros: Worse service. Worse rental company
Feb 28 2017
They would not Honor the Confirmation
Cons: I made reservation thru Kayak directly. When I arrived at the Bur airport....the guy did not show reservation on his system. I called the Payless 800# and they did show that I DID make the reservation. But the Guy refused to honor the reservation. BECAUSE HE DID NOT KNOW HOW TO MANUALLY TYPE IT IN. So after 30 mins of back and forth, I gave up and tried to get car from Budget. (DOUBLE THE PRICE for walk-in). The girl at Budget was nice to mention that she can help Payless moron to type in Manually. HE REFUSED TO TAKE HELP. I ended up paying double for incompetent person.
Feb 26 2017
Pros: I recently had surgery and the gentlemen gave me a ride to the Burbank Terminal as it was a long walk. Excellent service from the time I rented the car until the return.
Feb 20 2017
Pros: Everything ran rather smoothly.
Cons: One must remember that when running for a cheaper rental car place they don't have as many cars. When I arrived and I had chosen for the full-size before hand, they only have SUVs, and did not have any car is of any size for an entire week, and when I came back and they had other cars, they would not change the price even if I picked a smaller room full-size car even after the inconvenience of driving of SUV with terrible gas mileage which of course they said would be the same as the car (haha). So THAT was bad all around.
Feb 6 2017
Burbank Airport car rentals
Cons: The new car rental facility is missing a shuttle from the garage to the gates. The walking distance is still for the elderly and infirm despite the moving walkways. The rental companies should share the cost of few 6 passenger, electric carts used in large terminals. It's a real schlepp at Burbank especially for those dragging/carrying luggage.
Feb 3 2017
Pros: Claire in the Burbank location is the best!!!
Cons: No one to check out car with me...would be good to point out dings etc before driving away.
Jan 29 2017
LA Burbank airport
Pros: the car drove well.
Cons: the terminal is very far away from the airport in spite of the fact that the ad says it is INSIDE the terminal. Be prepared to walk a long way. The inside of the car was stained with all kinds of something. Every seat had brown satins on it.
Jan 23 2017
the price changed
Cons: non consistent pricing
Jan 5 2017
Nov 23 2016
Pros: Everything was great until it began to rain and we had to use the windshield wipers. They didn't work and this made our driving experience very dangerous and scary. I called Payless the day after we returned the car to tell them the wipers needed to be replaced, and the person who helped me didnt even care enough to look up my name to find out which car I had rented. I hope the next person who rents the car doesn't have to use the wipers.
Nov 22 2016
Pros: I had a great experience picking up, driving, and returning the rental with Payless, I was even upgraded! Even though the car was quite dirty and scratched up on the outside with bugs all over the front end and small scratches all aroynd the drivers handle, I was still very happy with the service. THANKS!
Cons: The condition of the outside of the car.
Jun 26 2016
Great guys, long walk
Pros: From the guys in the garage to the guy at the front desk, everyone was helpful and polite.
Cons: I didn't like not knowing the garage was a half mile from the terminal. I would have given myself more time.
Jun 15 2016
Pros: No lines, upgrade in car size
Cons: Car wasn't in great shape, lots of body damage that wasn't noted prior to checking out. I had the gate guard do another report. Also, company signage isn't very obvious and was a little confusing.
May 2 2016
They ran out of cars
Pros: The staff was really nice! The car was what I had asked for.
Cons: Our flight got delayed which made us 6 hours late for my reservation pick up time. When we got to the car rental counter, they said "sorry we ran out of the eco car that you reserved" YOU ARE LATE. I reminded them that I called them and told them we were late and to make sure they held my car. Long story short. It was a day from hell flying, and at the end of the day, there was ONE eco car left that was from another booking agency and they let us have it! I'm so greatful that this day ended wonderful! Thank you Payless!
Apr 20 2016
Pros: Cheap, quick service from Burbank.
Cons: Car was possibly the ugliest green color I have ever seen. I tried to take it back for another car, but that was the only one they had in that price range and I was too cheap to upgrade.
Apr 16 2016
Cons: I didn't get the car I was hoping for. The car I got didn't have navigation.
Mar 30 2016
Pros: So easy and inexpensive. 3 days in LA!
Cons: Would like a better selection of cars.
Feb 5 2016
Pros: Overall very good except for the long walk to get the car.
Cons: The long walk from the terminal to car rental pick ups. There needs to be a shuttle.
Jan 6 2016
Pros: Close to my hotels
Cons: From the beginning, employees were relentless to uncharge. My internet price was $140, and I was quoted $158 upon arrival. My credit card was swiped before I saw the paperwork. Upon delivery of car at location different than rental, I had to present ORIGINAL paperwork, or be charged "damage" fees. Very nasty all around. Will not be using this rental company again.....very dissatisfied.!!!
Jan 4 2016
Upgraded to Ford explorer
Pros: Upgraded to Ford explorer, which worked our great
Dec 9 2015
No one at the counter - Burbank
Cons: Arrived at the Payless counter around 7:00PM local time and no one was available to help me. Called the local number and the phone rang at the front desk but no one answered. I went to Mid-way rental and got my car.
Nov 19 2015
Cons: My car was not ready when I went upstairs.
Nov 17 2015
Easy and inexpensive
Pros: Quick, courteous and inexpensive
Nov 16 2015
Cons: I rang ahead to check with Payless that they would accept my debit card as opposed to a credit card and they assured me they would. However when I turned up to collect my rental car they said they could not accept my debit card. I was left to find another company that would and had to pay a much higher rental rate for the convenience.
Oct 20 2015
Pros: The lady who did all the paper work at the rentalnoffice deserves a BIG PLUS as a person, advisor, gibing information. She was way too friendly, smiling all the time & gave us a lit of confidence. Thanks to her & you. I'm nit sure if her name is Claire