Reviews for Payless in Burbank
- All reviews 100%
Jun 26 2016
Great guys, long walk
Pros: From the guys in the garage to the guy at the front desk, everyone was helpful and polite.
Cons: I didn't like not knowing the garage was a half mile from the terminal. I would have given myself more time.
Jun 15 2016
Pros: No lines, upgrade in car size
Cons: Car wasn't in great shape, lots of body damage that wasn't noted prior to checking out. I had the gate guard do another report. Also, company signage isn't very obvious and was a little confusing.
May 2 2016
They ran out of cars
Pros: The staff was really nice! The car was what I had asked for.
Cons: Our flight got delayed which made us 6 hours late for my reservation pick up time. When we got to the car rental counter, they said "sorry we ran out of the eco car that you reserved" YOU ARE LATE. I reminded them that I called them and told them we were late and to make sure they held my car. Long story short. It was a day from hell flying, and at the end of the day, there was ONE eco car left that was from another booking agency and they let us have it! I'm so greatful that this day ended wonderful! Thank you Payless!
Apr 20 2016
Pros: Cheap, quick service from Burbank.
Cons: Car was possibly the ugliest green color I have ever seen. I tried to take it back for another car, but that was the only one they had in that price range and I was too cheap to upgrade.