Reviews for Thrifty in Burbank
- All reviews 100%
Aug 5 2017
Cons: My rental was not available and the lady that is inside that small booth said that even if you made a reservation it didn't assure you the vehicle to be available!!!!!! I mean seriously???? Months in advanced and had to get something else last minute Thanks a lot Thrifty and Kayak you guys got us stuck at the Airport
Aug 1 2017
Cons: We made our reservation months in advance, when we arrived they had no vehicle for us. None, waited for over 2 hours so they can figure out if they could obtain a car from another co. terrible terrible service!
Jul 25 2017
Pros: EASY, EASY, EASY.... Found the deal, made the reservation. Free cancelation. Didn't have to pay up front and the PRICE WAS EXCELLENT. Car performed as it was required and got great gas mileage. I'll use this service again and again.
Cons: Of course, one cannot change their pick up or drop off times without HUGE increases but .... that won't stop me from renting again.
Jun 22 2017
Roadside Service Never Responded
Cons: We did not know that if you leave the car running (on a hot day with the AC running) it automatically locks after a minute or two. We called and were told that roadside service would respond in an hour. 3 hours later, after calling back and contacting roadside service twice, no one came to let us into the car. We had to call our credit card service and pay $59 to get someone to come out in 30 minutes and immediately unlock the car.