Reviews for Thrifty in Burbank
- All reviews 100%
Feb 20 2017
Cons: I didn't like that there was no one at the drop off and I had to catch a flight. I don't like feeling that someone could somehow take the car and I was responsible
Feb 3 2017
Pros: The car itself was comfortable. Black on black was very nice. Needed cleaning on the outside.
Cons: There is a discrepancy in what is presented when I called and the actual price when you arrive at rental office. I believe I paid too much for what I received. The attitude of the representative on site was initially kind of funky, but ended on a good note. It was Okay in Burbank, coulsd have been much better if everyone says the same thing price wise.
Jan 23 2017
Pros: Great staff.
Cons: The long walk to the car terminal
Dec 31 2016
Bad service with wrong car
Pros: Return process was easy
Cons: Reserved an immediate size car, but was given a compact car, yet charged for a midsize car! Apparently they ran out of cars and gave me first available. Did not inform me of this until I complained when I returned the car. Compact car was not fit for highway driving with no power. When picking up car, the guy helping was rude! Overall bad experience.