Reviews for Thrifty in Burbank
- All reviews 100%
Jun 22 2017
Roadside Service Never Responded
Cons: We did not know that if you leave the car running (on a hot day with the AC running) it automatically locks after a minute or two. We called and were told that roadside service would respond in an hour. 3 hours later, after calling back and contacting roadside service twice, no one came to let us into the car. We had to call our credit card service and pay $59 to get someone to come out in 30 minutes and immediately unlock the car.
May 3 2017
Cons: My car was not ready when I got there
Apr 30 2017
The car had problems - and it was MY responsibility???
Pros: not much.
Cons: The car has problems, and they wanted ME to pay for towing it! (Car wouldn't shift out of 2nd gear). Obviously a faulty car, yet because I didn't buy their insurance, I was supposed to pay for having it towed to their location? Which by the way, NONE of their local locations would help. I had to take it back to the airport, drove it in second gear the whole way.
Apr 30 2017
Pros: The car was amazing! Amazing price! Will rent from you from here on out.