Cons: Would not accept debit card or cash, only credit cards. I had no idea of about this until i went to pick the truck up. I rented a truck from avis instead and had a great experience.
Jan 5 2017
Great service NO hidden fees!!
Pros: I loved the service, really friendly.
they let me choose the car on the fly.
no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
Dec 31 2015
Easy rental, great customer service
Pros: I like that Alamo does not hassle me about insurance and upgrades. I've been harassed and insulted by other car rental companies at Austin-Bergstrom about upgrades, so it's really nice that when I say "no thank you", the person at the Alamo counter says "no problem!", and that's the end of it and I'm on my way with the car. This fact alone keeps me going back to Alamo.
The car itself was in great condition and I had no problems with it.
Jan 17 2016
Pros: Very quick and efficient.
Jan 28 2016
Pros: The lady who helped me pick up the car and modify the rental agreement at the ALAMO counter was incredibly helpful and kind.
The car was generally clean but there was some nasty stuff down under the seats.
Jan 30 2016
Car not ready to rent
Cons: Car had a low tire, i had to put air in. No washer fluid, very scary. Smelled in cabin. Less then half a tank of fuel on pick up.
Feb 27 2016
Pros: Ease of pickup and drop-off; excellent price for a one-way rental.
Feb 28 2016
Pros: Car was a delight. Clean, spacious and excellent physical condition. I would certainly run from Alamo again. Great value.
Feb 28 2016
Pros: Staff very helpful and responsive. Short wait time. No hassles.
Mar 29 2016
Pros: The car was clean. The check-in and check-out were very simple quick.
Cons: The way the driver's seat was configured, I had to sit too low and there was no apparent way to adjust the seat height.
Pros: The friendliness and repectful demeanour of all staff I had contact with as well as the pricing for the vehicle.
Cons: They didn't have the car I reserved. Instead of upgradi MG me they sold me an upgrade that did not meet my passenger's needs. Although they did givr me another car after I complained about the size, it ended up being a huge suv. After returning the car I was called about an owed balance. The agent calling had no informatuon as to why I owed but still tried to get my permission while unforming me I could call customer service if I had any questions about their blunder. After declining her request to charge me ahe had a manager call who did resolve the issue but has yet to send me an e receipt for the numerous chargea and refunds that she had explained to me during our call. It's been over 7 business days.
Jul 12 2016
They know how to TAKE the reservation, just can't
Cons: They didn't have the car I reserved, and the only option was a smaller one, which wouldn't work for my size party. Very frustrating and embarrassing. Fortunately, I went to Avis.
Jul 16 2016
Reserved car not available--offered other car for
Cons: Fox claimed Kayak over-booked.
Jul 16 2016
Pros: The car was nice, a good size and the drive was very smooth. It was a great price!
Jul 22 2016
Did not have the reserved rental or equivalent ava
Cons: I had reserved a ford Mustang Convertible for an entire week for use during a wedding. When I arrived at the counter, they did not have the reserved car due to "mechanical issues". On top of that, they did not have any other vehicles of the same type. They tried to offer me a 4-door sedan, but there was a very particular reason I had reserved the convertible. I was forced to walk down to a competitor's kiosk to rent the same car. I find this very unprofessional and I do not recommend FOX in any way shape for form to anyone visiting the Austin area.
Aug 12 2016
Pros: I liked the fact it was cheaper than all other competitors.
Cons: I do not like the fact that I do not have my deposit back yet!
Aug 17 2016
Cons: Pick up and drop off is understaffed and wait time is too long
Sep 8 2016
Worst service in industry ever!
Pros: The glamour of inexpensive offering
Cons: A whole scam of overcharging
Rudeness of staff
a smoking car while asked for non-smoking
dirty inside the car
drop off took forever
pickup took even longer
Sep 11 2016
Poor customer service policies
Cons: Our plans changed so my husband ended up traveling alone. Unfortunately I had made the reservation and they refused to let him pick up the PRE-PAID rental. Had no choice but to make another reservation at all different agency and kiss my money good-bye.
Sep 12 2016
Pros: Rental rate was very cheap. Rest were okay like any other rental companies.
Cons: I asked for a full size car, not a minivan. I had to take a minivan. The GPS was not updated. The display kept saying that services were needed.
Very good except hard sell for insurance, no trunk
Pros: Timely, friendly staff. Car in very good condition. Easy return.
Cons: Hard sell at check out for insurance marred what was otherwise a very positive experience.
Our rental vehicle didn't have an enclosed trunk (it was a Nissan Versa), which seems a bad choice for a rental fleet vehicle. Didn't cause any real problems, but did require us to change our plans one day to avoid having to leave luggage visible in the car.
Jun 16 2016
The car was great and the service was prompt.
Pros: There was no hassle at all. They checked my ID and credit card, and promptly brought the car around.
Sep 18 2016
Oct 2 2016
Cons: I was accused of smoking at drop off because there were pre-existing cigarette ash marks in the car.
Oct 15 2016
All I did was drop off the car so...
Pros: This part of the review doesn't make sense. Needs an n/a button. The drop off was easy, orderly, and friendly. They helped me make sure that I wasn't charged extra because of the delay in getting the car to me.
Oct 18 2016
The. Fastest. Dropoff. Ever.
Pros: It literally took less than a minute. It actually took us longer to take our luggage out than to check out.
Cons: The child's car seat was fully functional but very difficult to install.
Mar 28 2016
Cons: I was upset that my car didn't have a USB jack in it.
Apr 11 2016
Pros: I liked that you could pick any car in the size you reserved that was available in their lot
Apr 23 2016
Cons: The car had someone who smoked vapor in it before me and it reeked. I tried to exchange it but there were no more cars available. I had to drive with my windows down for a couple days to air it out.
May 7 2016
Experience was Great. It was East To Check in and
Pros: For what I selected, it was a good car. It came equipped with SIRIUS radio, which was a plus since I was driving acros state
Cons: I didn't like that that I only had the preview channel to listen to.
Sep 26 2016
Pros: The vehicle was clean inside. Paperwork was quick.
Cons: The vehicle had several major dents and scratches. I was charged an additional $40 than the prepaid purchase for "taxes and additional fees." That's over 50% of the original quote. I didn't like how they told me to pick a car from the lot and mark the paper for damages myself then drive it to the gate to have them reinspect it again.
Oct 23 2016
Bad service and upsells galore
Pros: Clean and comfortable and in good working order
Cons: They had me dropping off in the wrong state and charged me 150 dollars more to drop off in Austin. Customer service people were not helpful and angry. Vehicle was not a full size SUV as requested. Had indicated I wanted insurance when reserving but was told it wasn't included. Additional fees to add drivers. Ended up being 1130 dollars for 4 days. Online estimate was 760.