Reviews for Hertz in Brooklyn
- All reviews 100%
Nov 16 2016
waste of time and money; not safe
Pros: The car I rented from Hertz Brooklyn ended up breaking down in the middle of nowhere, so I called Emergency Roadside Assistance and they told me to take a cab to another location to get a new rental. They told me I will be fully reimbursed for cab fare. The positive is that I received a speedy apology from Hertz Brooklyn and they said they would zero out my rental and fees for the problems I faced, but I am still owed money for my cab fare so I need to complain to Customer Service.
Cons: I do not recommend using Hertz Brooklyn. I was put in a potentially dangerous situation and my time and my money was wasted. Hertz Brooklyn clearly doesn't maintain their cars on a regular basis. The Chevy Spark I rented was dirty on the outside and it smelled like cigarettes and had garbage left on the inside. I took a day trip upstate and on the way back the car overheated. Looking under the hood, the coolant was leaking. If these cars were maintained on a regular basis, the car wouldn't be so dirty and there wouldn't be a coolant leak. I had to call Emergency Roadside Assistance. They coordinated a tow truck and told me to take cab to another location to pickup a new car; they informed me that the cab fare would be reimbursed in full when I return it to Hertz Brooklyn. I found out the cab fare would be over $100, so I called Emergency Roadside Assistance again and told them the cab would be over $100. Even after hearing that price, they confirmed and assured me that the cab fare would be reimbursed in full. The new car from Hertz Stewart International Airport was great. Returning the car to Hertz Brooklyn was a mess. The employee, Erica, informed me that she could only reimburse up to $15 in cab fare. Also, she charged me $37.30 for calling the Emergency Roadside Assistance number. When trying to argue with her, she told me that if I have any issues, I need to call Customer Service. She almost didn’t give me a receipt, but I asked for one and it seemed like an inconvenience to her to print it. Later that day, Kenny from Hertz Brooklyn called me. He apologized and told me he'd zero out my rental and fees, but informed me that he could not reimburse me for the cab fare because it cost more than the rental, but he might be able to get me credit for Hertz car rentals that would be equivalent to the cab fare I paid and he’d let me know within 48 hours. I don't want Hertz credit for my cab fare reimbursement. I don't want credit from an establishment that clearly does not maintain their cars—I do not feel safe using Hertz Brooklyn rental cars. I still need to call Customer Service to fight for my cab fare.
Nov 14 2016
Cons: really bad service. i was put on hold for over 15 min. calling.
Nov 8 2016
Rude, did not resolve my concerns
Cons: At the drop-off location they did not attempt to help me resolve an erroneous charge. The agent at the drop off "couldn't help from this location" and told me to call Chicago. She was on the phone the entire time she was "helping" me. Would not get off phone to provide service.
Nov 7 2016
Pros: The location is on a side street, not the main. You walk down the driveway into the basement for the office. I was late for my pickup, and they release your reservation after a half hour. I did not know this. The staff was courteous and helpful and got me into another, smaller car that still fit my needs.