Reviews for Hertz in Brooklyn
- All reviews 100%
Feb 13 2018
Pros: Everything was average about renting the car.
Cons: The Bluetooth, USB and app did not work with either the iPhone or pixel phone. 7 hour drive with a radio that barely worked and silence is a difficult experience to go through for anyone.
Feb 12 2018
Pros: The price was excellent.
Cons: The pickup and drop off process was very frustrating. With respect to the pickup, we had to drive to find the rental car parked on the street, blocks away from the rental office, Upon returning, there were so many non-rental cars exiting the garage, we had to pull up just beyond the entrance. Due to the fact that either an employee or a customer parked illegally, prohibiting our ability to back up to enter into the drop off area, so we had to drive around an extremely busy area to enter the drop off area. Finally, the drop off time on the rental agreement states that the Hertz rental office opens at 1 pm, their website states noon, however, the office actually opened up at 2 pm on Sunday. The result was that between having to drive to the office twice, and due to the aforementioned scenario, the pick up / drop off process was extended by hours!! Note, the Hertz staff were professional.
Dec 30 2017
Cons: Excessive charges for three day rental. I did not realize that the reservation was not changeable or refundable. I ended up needing it for half the time reserved but had to pay for all three days. I will only book directly with the car rental company in future and not use an online middle man.
Dec 22 2017
Pros: Great customer service