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The best room in the hotel didn't have curtains and it took them 3 hours to prepare a new room for us.
the glass ceiling in the lobby is very beautiful. Room is spacious. Location is great The bed is not very comfy. First room was noisy with machine working outside and we changed a room on the second day.
From the start, I was treated amazingly. Given a glass a champagne and told about the magaestic history of the hotel. The staff was very friendly and accomodating. Especially senor ernesto. Thank you!
Perfect location, beautiful, historic, high-class, staff is VERY friendly/accomadating/helpful/welcoming A bit outdated, in need of some renovations/modernization. It could be a truly luxurious experience if the lobby area were brought up to date. The piano bar/lounge could be wonderful if it were renovated. I envision something truly great in the future.
Luxury with very few money. Huge room, bathroom, very quiet both inside and outside the room, right in the heart of Mexico City. I would really go again. Do not forget to visit the restaurant in the terrace for an excellent view of Zocalo.
The entire hotel is truly beautiful and classical. We loved the decor, the foyer, the staircase. The entire building was wonderful. The shower did not work for our entire stay despite reporting the problem to the staff on the first morning. I do not believe they looked at the problem. I was also given some very poor information regading the estimated cost of a taxi. However I still consider this a wonderful hotel if everything works.
The staff was very curtious and helpful. They retrieved a forgotten cell phone. Arranged a driver and tour guide to Guadalupe. Came to room to open wine bottle.The roof restaurant and cafe food was excellant. Waiters pleasant. The small elevator somtimes had a strange odor. It was clean but could use some kind of air freshner.
The hotel is a gem. It is centrally located, very clean and the staff was amazing. They were friendly and helped us out with getting around the city. As soon as you walk in they make you feel welcomed. They greet you with a smile and a glass of authentic horchata or jamaica. Love it!! The evening guest services provides us with suggestions for excursions, which we took advantage of. The restaurant buffett was a bit overpriced. It does provide a great view, so that's what you mainly pay for.
Super friendly staff and great location. Need more sound proofing walls, you can hear your neighbors conversations.
Location. Staff members were very accommodating and did successfully resolve a major problem with noise. There was a terrible problem with noise late one night due to needed repairs. This should not have happened; an alternative should have been found., and conflict avoided.
Their hospatality, great customer service, their breakfast delicious, my room was amazing peeeeerfect view to the Zócalo. N/A
The wonderful location. Nothing
The hotel is located in a great location. The staff was great. The rooms are small.
The rooms at the Zocalo Central are well accommodated and well maintained. The staff is phenomenally helpful and friendly, and the roof-top cafe has an unbelievable view of the national cathedral and central plaza below. For sightseeing purposes, one can't beat the location, which is merely steps away from the cathedral, Palacio Nacional, and the city's archeological site.
Fantastic location in the heart of CDMX. Excellent service. Professional and personable staff work hard to make your stay enjoyable. Lovely boutique hotel.
Best view of Zocalo, the front desk staff were very professional and accommodating. The free water bottles and apples were quite welcoming. Rooftop restaurant did not have a bar, you have to order and sit on a table to drink. I paid the most expensive mojitos I ever had $24 dollars for two to be exact plus tip for the waiter. The room I had was tiny with a 1foot by two slim overhead window, quite claustrophobic for me... The breakfast buffet was $24 dollars, really! You walk next block to Restaurant El Popular and order their menus for less than $6.
Nice and quiet. Clean ans spacious rooms.
good location, pretty good value. Hotel taxis very expensive. It's international ordinary. No problems, but no thrill.
central klocation, wide rooms, good breakfast no, but they were blocking free wi fi internet access
It's on a great location! Just around the Conner from the Zocalo. The hotel is nice and clean, very helpful personnel, and right on the center of many historic attractions. Lots of places to eat, shop and have a great time. the only thing that I think might be a problem for some of our older couples is the shower. The tub it's to high.
Location and Service from the Staff Everything was fine. Met my expectations.
The location is very good!The hotel is in centre!
The location is very convenient. The staff were very helpful and accommodating, arranging a trip to Teotihuacan for me within mere minutes after asking, also taxi arrangements via the reception were convenient and quick. The room was elegant and very comfortable, much better than in equivalent hotels in Western countries. Everything was immaculately clean. The atmosphere is rather that of a us hotel. There were two bottles of water in the bathroom (I supposed that they were for brushing teeth) -- it turned out that they were part of the minibar and quite expensive. This could've been better marked. When I arrived at the breakfast room, no one seemed to speak any English or have any clue what they were supposed to do. They gave me a dinner menu and claimed that there was no breakfast. After a while, the chef came out, and in the end, I received a delicious breakfast (though the whole process took almost 1 1/2 hours). The next day I went to the breakfast place next door (Pan y Cocina; which was ok and cheaper).
Very close to the sight seeings. Staff's english is not good. Taxi service is expensive.
Location and easy access from airport, very confortable the restaurant and bar was close before midnight- need to go out so late find restaurant
The staff were really helpful and courteous. The room was really clean, comfortable and everything seemed fairly new. On a couple of mornings, there were some loud repetitive noises coming from somewhere near my room, it was kind of annoying. But the rest of my group never heard anything so maybe my room was just unluckily located.
I loved the staff and location I did not like that there was no parking for hotel guest.
It's close to the plaza, and several city scenic sites. good location. They do not have traveling booking service. breakfast is simple, limited selections, and the taste of food is simple.
Very close to perfect. Located close to the historic center, the rooms are spacious and very clean. The hotel has a selection of nice restaurants on the premises which is ideal when you don't feel like wandering out after dark. Hotel staff is very friendly and competent. Although it seems to become more and more customary, I think that a hotel of that category should not charge extra for WiFi - this is a bit akin like charging extra for the water to take a shower.
Good location and the rooms were quiet and a good size. Food was good and service was very quick and efficient.
Great location. Friendly staff. Great breakfast. Very clean room with a great view. Spacious room. Very noisy ventilation system. The fan in the ventilation system made an incredible racket. Staff said it could not be fixed though they tried. Lights in the bathroom were delayed fluorescent bulbs which made being in the bathroom a dark experience.
All you can expect from a 5 stars hotel, including great breakfast. The only missing thing in my room was a 220V outlet.
helpful staff, good sized rooms and not too expensive well the taxis they recommended or hauled from the door tended to be more expensive than the taxis on the street- as in dramatically more expensive.
Central location, comfortable room Hotel staff not up to 5 star standard
Good location Wifi did not work until around midnight of the night that I was there. Hot water in the shower didn't work either.
Staff were nice,helpful and courteous.Hotel is luxurious,safe and in an excellent location in the city center. It's outrageous to be charging 14USD for wireless internet.
Clean & the availability of the good foods.
rooms are quite and excellent matrass ,and the athmosphere is very pleasant.
Location is fairly decent as long as you stay on the main road to walk to the city center. A/C worked well and had windows that opened. Staff can offer you safe tours and taxi fares that are reasonably priced but only if you ask. Breakfast was weak af. Staff isn't the most helpful. Too much mariachi and soliciting outside your hotel.
Centrally located, attractive and clean. Noise from the Mariachis in the Plaza goes all night
Friendly staff and great location
Great breakfast buffet for about $6 per person.
Great location, close to several metro stops, zocalo, alameda park, bellas artes, arts and crafts market. Inexpensive restaurants close by. At first they gave us a room which was not of our liking. We decided to leave but were quickly accomodated to a much better room (including an extra room free of charge; we are a family of 5). The manager seems to be quite a diligent and professional person. A particular member of their staff was not helpful, but the manager makes up for it. No air conditioner but it wasn't needed as the nights were cool and comfortable(beginning of June}. The breakfast buffet was good. The food in the restaurant was quite good but the servings were relatively small. Neighborhood doesn't look good when arriving, but seems to be safe. Anyway, it is only one block from Bellas Artes.
The room, cleanliness and the silent.
Excellent location There are some bars around the hotel and during the weekends people could be too noisy. For some people this could be a little anoying
We really enjoyed our stay at Hotel Marlowe, we didn´t expect it to be that good being a 2 star one! We were 8 persons in 2 triple rooms and one double. The rooms were spacious with a big bathroom, hot water was always on and most important it is very clean! There is no air condition but it is not a major problem since the weather in Mexico is amazing this time of the year! Do not miss the tours organized by the hotel we were overwhelmed especially with our guide the exceptional Saúl! Laura, the lady at the reception is very kind and useful. The breakfast is good too. There are no safes in the hotel rooms so take care of your money - jewelery, though the hotel is safe despite its poor surrounding.
This wasn't the Marlowe I remembered. Our Executive double turned out to be a double bed in a room with windows only by the ceiling, stairs up to the bathroom and a noisey overhead fan. Paying more, the next day we got two bedsand normal windows.
Very good over all. Front desk very efficient but not as welcoming as could be. Why are front desk people the least friendly Mexicans?? This the frnt line of the hotel. New lobby and restaurant excellent in every way. Walls somewhat thin. Location a little noisy.
great location for touring the historic district slow internet okay restaurant
Nice sbatyle of decoration, comfortables rooms, lounge, internet service free, close to Zocalo and others important historical areas, good balance betwen price and service. It would be better if price included breakfast
The hotel has a great location, close to Bellas Artes and walking distance from the Zocalo. Breakfast was good and plenty. The fact that it did not have a hairdryer or a safe box in the room
location (close to Zocalo), excellent value for money poor knowledge of english
The good service in the restaurant. The convenience location. The room location we got close to the elevator because every morning was too noisy even on Sunday morning we were awake. The poor service in the reception area at one time.
The ease to speak with the staff, and to get answers in spanish, or english. Wish there would have been a gym.
poor hotel not samting speciel there is hotels for less price and same location services and facilities.one example is thet the budding was dirty the steff wasnt be nice
The hotel was located on a quite street just off a main street. Rooms were sufficient for a family of 4. Would stay again.
Location, purified water in the room, restaurant in the hotel easy to use, tours available from the lobby.
The staff at the Hotel Metropol was warm and welcoming. They were,without exception,courteous and efficient! They provided maps, and information regarding transportation to the numerous museums and interesting sites located close to the hotel. I would highly recommend the Hotel Metropol.
Just one block from the Alameda park, two from Sheraton or Diego Rivera Mural Museum, and three from the museum of fine arts. Good rates. Nice restaurant. Watch out the taxi service from the Hotel. The guy who drove me five blocks from the hotel charged me mex$90, and he pretended not to have enough change to give me. Hire an official meter-equipped cab, rather.
This hotel provides nice rooms in the center of the city, I mean that in 10 minutes walking you reach Zocalo and metro station, furthermore you can use hotel's taxis that don't seem the typical "autorizados" with the same prices. Stuff was not helpful, they put your luggages in your room just for a tip not for kindness. We had some problem since our flight company lost one of our luggage and the hotel's stuff didn't help us finding a number to call at all. We had to insist and it was frustrating!!
The location and price The beds and pillow were not comfortable
Central location. Helpful reception staff. Only problem noise from street at night time. Next time would request back room.
Location - close to the metro and to Gran Via, friendly staff, clean room, small kitchen in the room Lack of pots and teapot in the kitchen
Great location, good value, clean facilities, quiet, friendly staff
The price and confort offered. Cofee or tea in the hall negar the room No thing .
everything was excellnt
I like the caring of the personal a breakfast should be a minimum to offer for the price
Superb location and value for money
Excellent location, walking distance to Zocalo and Palacio de Bellas Artes with very good transport links to all parts of Mexico City, Perfectly adequate, clean accommodation and very good value for the price. Staff were very pleasant and helpful. No not really.
Some staff could speak very good English and were very and friendly and helpful in providing information and service. rooms smell of tobacco
It's well located, good price and efficient personnel. The bathroom was a bit poor with a bad shower.
Nice old building. Great location for seeing the sites. The AC in the two rooms we tried was not strong enough to make the temperature comfortable at nighttime. There was only a glass divider between the main room and the toilet which sometimes made it awkward for my friend and I.
Small hotel, with wonderful staff. Historic location. Fantastic City, lots to do within walking distance, shopping, museums and historic architecture. I had no problem, but people need to be aware that this is a nicely done seventeenth century building, not a modern skyscraper with all the amenities of a five star hotel. The food is on par with the area.
I think the design is good and they help me to surprise my wife . In mexico paying the tips to the employers is mandatory and they are waiting for your tips.If you don't like to pay tip, they obligate you to paying the tip and I think it's not good for the touristic places.Also, they didn't say anything about the rate of the tax in my check in.
service was super & the staff very friendly & eager to help & answer all questions. Breakfast was super. My only complaint would be that it was rather noisy in that the terrace bar didn't shut down till 2:00 am
simplicity, not a big impersonal hotel food good but should be hotter
Front desk quite nice. Two waiters particularly good, others hopeless. Breakfast spread prepared very early in the morning. Basically rancid at 10.00am. Speciality of the day, snapper, gave me a gastroenteritis. Very propably cooked beforehand and just warmed before serving. No European wine in restaurant. Being a medico it was easy for me to clear it up.
Nice design, very nice location, in the center of the city, excellent rooftop bar (go there, especially in the evening - the lightening and view is perfect!) and excellent staff - very kind and attentive! I would recommend to stay in the hotel if you want to have a weekend escape in Mexico city!
Breakfast buffet at the weekend. Loud club music at the weekend. Bathrooms are stylish but not very practical.
i got another room.. free upgrade but still with some noise. rooms are nice . there is a discotheque at the top of the roof, to mucho noise till 2pm unpossible to sleep for. discotheque is open on friday and saturday.
I loved the service, food, and design of the hotel and especially the bathroom features. The loud music went on for far too long at night time, so it was desturbing for sleep.
the service was extremely friendly, the building & patio were great, breakfast is delicious the shower had a wooden floor - which was always wet and thereby rotting and smelling! the whole room was smelling and humid because of this
I liked the location, and the building, though it is DESPERATELY in need of renovation, is historic and unique. The room was a dump - it needs to be completely redone. Uncomfortable beds, no screens on the windows (and I got eaten up by a mosquito in my sleep). The bathroom was disgusting and old. Everything needs to be renovated.
Location 2mins walk to subway Free breakfast with view of raising national flag Congested Wifi on 6th floor no pen in the room to leave feedback
Location and staff cannot be beaten. Very attentive and cordial. Needs some investment. The linens and towels were very old. Internet connection was horrible. However the location and staff made up for the shortcomings. A little investment in the furniture to include lobby and rooms chairs and beds would go a long way. More attention to pillows and linens could place this property as one of the best in the city.
The location, staff, view of the Zocalo and Cathedral were great. It's a gorgeous historical building. Very beautiful architecture. I went back in time. It was like staying in a museum and being allowed to touch all of the artifacts. The view from the terrace was breathtaking and a great value. I would stay there again. Sunday brunch buffet on the terrace overlooking the Zocalo are worth the trip to Mexico City and should be on the "Things to do in Mexico City" list. I expected that a building this old would be somewhat obsolete given today's demanding consumers. But the bed was really stiff and door to the balcony didn't shut well and I was afraid that someone from an adjacent balcony to break in to our room. The painter painted some of the tile edge. Also, the hot water pressure in the tub was very slow. With the exception of the water pressure, I felt that it wouldn't have cost much to have fixed the others. The wi-fi was a bit slow but I expected that the thick walls with years of leaded paint would come in to play. Wi-fi is not a reason not to stay at a historical building.
I was in this hotel 30 years ago. So, just I wanted to stay here again with my family. I enjoyed so much this time with them. Actually we celebrate my daughter's birthday and of course my birthday too. we born the same day on August 15.
Our room had a great view of the zocolo. A little noisy on the zocolo side.
The location was perfect for enjoying downtown Mexico City and the service was amazing! The internet service was very spotty.
The staff was so nice. The location was great. Breakfast overlooking the Plaza Nacional and the food was amazing. Also loved the old architecture, decoration and authentic style of the inside and outside of the hotel. The internet never worked which I needed for my work as a journalist on deadline. The bed was the same as sleeping on a slab of stone and the room had no temperature control, no fan, nor a screen for a window. As I had to work in the lobby to get any sort of internet, I obtained over 31 mosquito bites that are still bothering me.
The location is perfect for exploring Mexico city. This is a beautiful hotel. The colonial architecture is beautiful to the eye. The view from the balcony of the street life and zocalo was always entertaining. It is a bit loud at night but this is to be expected. Bring ear plugs. The lighting for reading in bed at night is terrible.
Enjoyed the fact that the majority of staff was readily available to assist and they were professional. There was at least one staff member (day receptionist) was unprofessional and was not willing sharing information when I inquire about transportation. He was rather disrespectful.
The architecture is wonderful. The elevator was quite cool! The location was extremely convenient to sight-seeing. The view from the roof-top restaurant was spectacular!!! The staff was extremely accommodating. The room was in need of repair. (e.g. shower soap dish was in pieces, low water pressure, door handle broken.) The Cathedral Metropolitana next door has a clock that chimes on the hour and half-hour. All. Night. Long. Sleep was elusive!! Avoid rooms on the 6th floor since the restaurant is on the 7th floor. They start preparing the room for breakfast quite early so you will be awakened by all of the tables and chairs being dragged about. Some way to control the temperature of the room would have been appreciated.
The overall decor has an authentic feel—not at all like a standardized, cookie-cutter hotel. The buffet at the restaurant is excellent. Being just a few steps from the Zocalo is fantastic, with easy walking access to lots of great sites. And the value is exceptional. My only complaint is that the wake up calls I asked for never came, and taxi van I asked for in advance, and been promised ("no problem") was not arranged. Fortunately, neither of these ruined our experience. We had three rooms, and we all set our own alarms, so the lack of wake up calls (3:45 AM the morning we flew home) didn't screw us up. When I got to the lobby at 4:00 AM, I found both the overnight staff (desk attendant and concierge) asleep on the couches. No van taxi had been ordered. They were able to hurriedly summon two smaller taxis for our group. Otherwise, the staff was both friendly and professional.