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The welcoming and very helpful staff, cleanliness of rooms, and above all, the excellent location. The room service was poor. We had a baby and we used to order warm milk twice a day. They gave us hot milk one day, watered down the other, cold another, and so on, even though every day we asked for a glass of warm milk. I guess it all depends on who is on the shift.
The worst hotel Old smelly rooms , bad carpet dirty, wood very bad
The quality of the rooms, decoration, and space are far far less than shown in the pictures and indicated in the hotel desciption.
Location and comfort.
Great location ......just a short walk from some fantastic places of great interest. Buzzing cafe night life right on the doorstep too....good atmosphere in the hotel... It seemed expensive and the quality failed to match the expense....certainly for a pound based UK visitor. There was a shortage of helpful welcoming staff....particularly at reception where you face an unacceptable wait. Irritating.
The best about hte hotel is its location - just next to the Louvre, between two squares, walking distance to everything I wanted to visit (never took a taxi or any other kind of transport). The receptionists were English-speaking and nice and helpful. The room was spacey (stayed in a junior suit), as well as the bathroom, cosy and clean. In fact, everything in the room, as well as the service, could be compared to a 5* hotel (including the cosmetics in the bathroom). Plus, the free WiFi is a nice addition to all. The hall and the corridors need renewing - the first impression of the hotel lowers ones expectations because of the old and a bit dirty common spaces in the hotel. Another thing, is that the air-conditioning was poorly working and it was a bit hot, but I just turned it off and opened the windows from time to time. Also, unpleasant surprice was the thinnes of the walls - I could hear every slam of a door and footsteps, however, no one really made noise, so I slept like a baby. One more thing about noise is that the windows of my room overlooked an inner yard and when opening the window there was a bussying sound from the air-conditioning or other machines. Overall, these were quite minor problems and didn't spoil my stay in the least!
Excellent location, helpful staff, clean rooms, large and light bathrooms, really french atmosphere, close to most of the sightseeings and fashion boutiques. The decoration of rooms is a bit tired, but this is a problem of the most of the hotels in the centre of Paris.
it was next to the metro station
Location, nice atmosphere On the expensive side
Concierge services are exceptional - special thanks to Eric, Remy, Magaly.
O.K., I know its owned by Hyatt but It still felt boutiquey and small with a personal touch (as if not owned by Hyatt). The staff focused on attentive service, from the front desk, to room service, etc. Its clearly part of the staff culture. There is an intimate feel as if they all know each other--and everything about you. When I spoke to one front desk person they know a discussion I had with another the day before. The Concierge was amazing and made recommendations and the actual reservations and when things were not available made good judgments on his own for changes. We felt like they know us and were watching out for us. It is not that big really which helps in this case. The rooms felt well maintained with a terrific balance of old world and new. Highly Recommended!!!!
Great traditional typical parisian 4* hotel. Excellent location. Wanted 100 euros to stay until 1:00pm for check-out. Offered me 12 noon free.
I researched the place on Tripadvisor and read praise for room 306 so I requested it and got it: wonderful! and more than I expected:a spacious sunny apartment with lots of typical Parisian windows onto a fountain and square. Staff were always professional and helpful, their indications for fast orientation on the Metro were invaluable. Not really dislikes but suggestions:While facilities were fine in the small but spotless kitchen, a few basics, like a salt and pepper pot (preferably full) and even a little sugar or cream would not cost the hotel much and make arrivals easier for their guests; also in the bathroom a mug for toothbrushes would have been useful.
Perfect location, very helpful and friendly receptionists, quite a large room, comfortable to stay with a small kid I would expect more frequent room cleaning and change of towels
The room was beautifully decorated, spacious and elegant. A very comfortable bed. Great location.
Location Pretty pricy to get two single beds pushed together and called a king size
Great location. Apartment - Space for a group of 3-4 people. Free internet and TV lounge.
Great location (at the door of the Louvre, comfortable apartment studio with plenty of space to stretch out, well appointed rooms (fixtures, freshness). gym needed more space and more free weights - really just cardio material. Also, our neighbors above got quite loud (not sure if floors were as sound proofed as could be).
Great location. Staff was very helpful. Room was spacious.
The location was perfect for discovering Paris. The apartment was equipped well for the stay. Air conditioning was a welcome relief.
LOCALIZATION - CENTRE OF PARIS, COUPLE METERS FROM LOUWR, APARTAMENT WITH FULLY EQUIPED KITCHEN, TWO ROOMS, SEPARATE WC AND BATHROOM OLD FASHIONED, "LOW" THREE STARS, NOBODY CLEAN ROOMS, TOWELS NOT CHANGED FOR FOUR DAYS, TOO EXPENSIVE
We liked the fact that the hotel was in the very center of the city and all the famous sightseeing objects were easy to reach. No, everything was good.
Nothing Everything. It is a royal rip off. They charge 5 Star prices for a 2 Star property, which is totally incomplete. No armchair in room, air conditioning which was off and the hotel is on a very noisy street, no tall glasses, just tiny wine glasses.A tiny old fashioned TV set
Exellent location and very convenient to shopping ,eating and going to any hot spots in Paris. The room is very clean and kitchen is convenient . The staff are kind and friendly and can speak English very well.
From your welcome, to daily needs, all the way to check out, the staff were outstanding. The concierge made great recommendations, the doormen polite and efficient, and the housekeeping staff attentive. The rooms were well appointed and the bed (and high count linens) were very comfortable. The location was a huge plus: one block from my business meetings and two blocks from the Louvre. The rooms were on the smaller side but certainly not squished like some French hotels.
The hotel was very well located, basic but clean and it had a nice breakfast. It had absolutely no charm but for a busy tourist eager to see as many sites as possible, it served its purpose very well. Just need to be aware that it is a place to lay your head, not an experience. The hotel lacked any charm at all...it was truly just a place to sleep. The walls seemed very thin and we could hear our neighbours. There was also construction right outside the window and we were not informed of this in advance or even at the time of arrival.
Rooms are tiny and overpriced. I have been to Paris many times and the rooms are smaller than any other hotel I've stayed at. Two people can barely move around at the same time.
Staff were helpful and efficient. Hotel was ideally located for sightseeing. The end of the bed was a bit too close to the window and passage was difficult:
Cannot beat the location. 1/2 block from the Louvre, metro, shops, restaurants. Excellent rate for location. Balcony in the room.
The staff were very helpful and friendly; breakfast was excellent. The location is just brilliant right in the centre of Paris and near to all the sites. The rooms are very small but they are comfortable.
Rooms are clean and wonderfully decorated in muted colors and real paintings. The layout is very thoughtful so that rooms (smallish given this is Paris) do not feel cramped. Spending extra to book a delux room is probably worth the cost. We stayed at the courtyard and the street side rooms on different nights and both were very quiet. The location of the hotel was perfect for sightseeing and shopping. We also found the front desk and concierge staff to be very professional and friendly. Breakfast selections are limited but more than adequate. You should be aware that this is a boutique hotel and does not have a big lobby space or a restaurant for dinner, but perhaps because of it, the stay feels like you are staying at a very wealthy friend's house. A very special boutique hotel in Paris. We will definitely stay here again in our next visit to Paris. There is nothing that we didn't like.
Friendly staff and excellent location Though the room was at the back, we could hear the air conditionning system just under our window and our neighbours a bit too much.
location room is too smaill
Location is v. good
Service was excellent. All staff was very friendly and incredibly helpful. The hotel is conveniently located 5 min from the Louvre, restaurants and the metro. Rooms were modern, clean and comfortable. Would recommend this hotel to anyone.
The location was great very central The area looked abit dodgy at night but we had no trouble whatsoever!
We didn't like the third bed, was too small
They should not advertise free internet as for four days I could not check my e-mails as two same people were occupying the two computers they have for hours every day.
easy to visit shops and west bank area the shower cubical water flow was poor to non-existant. we complained to room supervisor but told it was normal on 5th floor
The locxation is great for the cente of Paris, without being in any high traffic or people area. The Hotel facilities are good and the breakfast a splendid spread. Taxis are hard to come by, and the Chatalet station, whilst being very close, is a nightmare to understand (Not the Hotels problem)
There was no room for unpacking our clothes! stayed for one week and there was not a single drawer or shelf to store anything so after paying the rate of a 4 star hotel, we got the "confort" level of a 2 star hotel instead. The carpets were filthy and the matresses were soiled! The narrow hallways smelled and felt like a cheap cruiseship. We are very dissapointed with the quality of the rooms and the overall value of this hotel.
Well located in a lively part of Paris and close to shopping and restaurants.
Very convenient to RER. Great location! Quiet. Friendly staff.
Overall help with taxis, dinner reservations, comfort of the room, location close to exciting parts of Paris, extremely helpful staff. Also, the size of the room, relative to other Paris hotels, is superior. A nice, professional, contemporary hotel with a first-class staff and great attention to detail.
Facilies were very nice and the location is very central. Very short walk to multiple train lines and metro. With one exception with an encounter with a bartender which was terrible, the staff was great. Most front door men are always hustling bags, giving directions and calling cabs. All spoke English. Family's be aware of one minor quirk. The bathroom and shower doors are clear glass with a dulling switch. It just doesn't get real dull. It's still very see through for all members to see. However the rooms were very modern and clean.
Location. Nice rooms. Long waiting line at the breakfast
Hotels name is not visible from the street
Perfect location for side seeing and museums, especially Louvre as well as for shopping There is no real lobby and reception desk - instead rather ridiculous two stands for staff
The staff were very nice and helpful and spoke good english. The breakfasts were very good, we also liked the nice linen used and the comfortable bed. The hotel reception area is not very welcoming. There is only an old couch and 2 very small reception desks with poor quality music playing. My first impression of the hotel was not good, they could have made the reception area much more inviting - get rid of the couch!! We also didnt like the shower as it was hand held! - makes it hard to wash your hair, thats if there is any hot water as on 2 occasions in the morning there was no hot water, especially annoying on the morning of departure before a 24 hour flight home!
The room we had on our second night was very nice. It was as we had booked - a Classic room. I don't understand. If you don't want us to write about a bad experience - which we had - why ask?
Design and location food
Every single member of staff was very friendly and very helpful. The hotel was in a perfect location, between all the main sights to see. The foyer was a little plain and not very welcoming.
The hotel was spotlessly clean and the staff were exceptional. They did everything within their power to make your stay more enjoyable and to assist you in any matter.
Everything was excellent. Staff are very helpful & facilities great. The location is superb, close to Louvre, Pont Neuf and Metro but very quiet in rooms.
Location Room service was rude, the bathroom smelled really bad and it stunk up the bedroom. breakfast was not good nor tasty. The bed was not king or queen size, it was two single beds put togather, very uncomfortable
Very clean dust free environment due to no rugs on the floor. Excellent staff service. Small hotel, with very personal service. Very quiet room. Excellent location. At 400 a night, it seemed pricey but I don't visit Paris enough to know the going rates. I walked into another 4 star and asked about rates and they were 25 to 30 % cheaper. The quality of the service at L'Empire is so good though that it was worth the extra money. Also, their web site on Hotels.com listed shuttle service which they didn't have, although to their credit, they found me a shuttle service, although in the end I chose to take a car to the airport.
Design and Decoration Broken Lift more than 1 Day (If Compare with this Level)
Extreme helpfulness of most staff. Reference to 'Hot breakfast' Abscence of coffee/tea facilities in room (Neither of these important).
Compact hotel with attentive staff. Space at a premium but efficiently designed with modern baths.
the location was good to get to marais and to st germain as well as of course the louvre so easy. room was quiet, clean large enough in paris terms. so was happy and will stay again. that breakfast is extra. but that is typical of france. also dont like that you have to take your bags by yourself. im too old for that nonsense.
Location Breakfasts is very poor. Staff in bufett one of the shifts is rude staff
Small, clean, kind service, central Better acces to internet and printeracess
The friendliness and helpfulness of the staff. They also spoke excellent English. Brilliant location for the Louvre.
Excellent Rooms, excellent location
fantastic location and friendliness of desk staff the mini elevator, but I think this is common thoughout hotels in France
The hotel was beautiful and the location was fantastic. There were many restaurants and shops in the area, and it was perfectly located for exploring all parts of the city. Also, many of the new, popular restaurants are within walking distance.
Staff of the hotel extremely frindly and helpful. Nice atmosphere in a nice area. Close to restuarants and metro. Rooms are too small.Only 1 elevator very small and slow. No internet free. Breakfast too expensive. Minbar too expensive.
its central location i guess. it was very easy to move using the metro. generally, i think the staff should be more helpful and polite and their rates should be much more low.
Location is great!!! Staff are very sexy and friendly!!! It's a bit expensive but it's Paris so....
The decor and the central location The street outside is very noisy, so we couldn't open the window even though the room was too hot for comfortable sleep (20 degrees).
Staff very helpful.
Its Location I think that the rates at expensive for the size of the rooms and the facilities available
A very comfortable hotel in an ideal location for Paris and especially the Marais quarter. The staff were very friendly and helpful, the rooms very well designed (quite small but this is normal for Paris) but the use of space was well appointed. A very good lounge / bar for relaxing and free WiFi
Location Nothing in particular
Excellent location, modern decor, friendly staff. A stone's throw from Notre Dame. Staff were extremely helpful with restaurant recommendations and even late breakfast. Small room, but par for the course in Paris. They're doing renovations, but that has to happen sometime, so no big deal.
Excellent location in the centre of Paris. The staff were very friendly and helpful. Lots of good restaurants nearby. I would definately stay here again. The room was fairly small, especially the bathroom. Having said that, the bed, furnishings etc. were top quality. Hotel rates were very pricey, but in my opinion, you get what you pay for in the centre of a capital city!
Good position of hotel and friendly and helpful staff Small room therefore lack of space especially drawer space
Location is excellent, staff is great, room size is a little small but nice Nothing
Viviane and Delphine at the front desk were most helpful and friendly
Location was amazing. Palais Garnier, Palais Royale, Louvre, Rue Saint-Honore were all just minutes away. Metro (Pyramides) was just at the end of the road. Staff was also very friendly and helpful. Room was very clean. Walls are a little thin. Could hear next door's TV and another woman's rather loud nighttime escapades.
The lobby was very nice. The rooms were nicely decorated and very clean. Its in a nice part of town in the Japanese area but close to the Louvre, St Honore and the Opera. The rooms were so tiny. We upgraded to a deluxe room but it was still small. They made the most of the space and it was nicely laid out but the size made it not luxurious, Also it would have been a nice touch to offer free use of the internet in the lobby like many hotels, instead of having to purchase a card.
very quaint - freindly staff
The excellent location and pleasant, helpful staff.
It is right in the middle of Paris. It is beautifully decorated and of high quality. The staff are very efficient. My husband and I have stayed there many times. We love it.
Perfect location in a quiet street; abundant choice of restaurants, brasseries, cafe's of all kinds: from "little Tokyo" around the corner to Michelin star restaurants. Fortunately I am not that tall (1,76m); but otherwise....taking a shower would have be a problem. My room, to put it mildly, wasn't quiet spatious, even for Paris standards.
very convenient location. Very helpful staff breakfast far too expensive you can buy it better around the corner for less than half the price. A facility for coffee in reception, complementary, would be most welcome. Even my local garage does that,
central location was best thing about hotel staff were very pleasant and helpful not really availability of terrace could have been made clearer
Everything about the hotel (location, room, staff, cleanliness) is recommended, with the exception of the breakfast. The breakfast consisted of a piece of ham, a roll and a few (not very fresh) pastries - not worth 13 Euros each
Bed is comfy. No kettle in room.
Convenient location No internet--had to walk about 6 blocks for an internet cafe
The mood and the location is great. no
location in the heart of Paris, in a quiet street, could have been worse price a bit high, no tea or coffee facilities in the room, room a little small
The ambient and style, great position
Staff at the reception were remarkably friendly and helpful. The location is just excellent. Bathroom was nice and clean. Rooms are small and the air conditioning was not working properly allegedly due to the seasonal transition (change from central heating to central air conditioning). Instead of having breakfast at the hotel, it's a good idea to take advantage of the hotel's location and walk to any of the near by cafes, with tables on the sidewalk.