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Service was excellent, and the Purple Bar was Fantastic.
Not bad, quite expensive, especially when you factor in that you have to pay €21 extra per day per computer (we're two people with two laptops) for internet, plus quite a bit more for taxes and breakfast and parking. Ultimately our €475 room came to about €750 per night with all the extras. Room service food is outrageously expensive - €36 for breakfast - plus tax, gratuity, room service fee, all comes to about €55 and that's if you don't tip the guys either. And, watch the bill, they have habit of charging for extra items that should be included in your breakfast set. The staff were mostly efficient but cold or indifferent and the maid's service was either dumb or lazy or both. They'd always miss things or forget to clean our room or leave the breakfast tray in the room while cleaning everything else. I guess that's room service's job, not theirs?
The level of service of the Hilton Chain and its luxury
I was pleasantly surprised that such comfortable and business-friendly property at the heart of Paris existed. Aside from the rate, I think the hotel was excellent in all aspects for a person travelling on business who has a little spare time for some leisure. As I stated, I thought the rate was a bit on the high side given it's location.
The room and comfort of the bed and friendliness of the staff could not get selection of movie channels and had no confirmation from the engineer sent to the room as to when it would be operational again.
central location in room tv very bad overall: choice of channels, image, etc air con would only heat and not cool-only way to sleep was to open window
Location great, friendly helpful staff, they had flowers, champagne and cake in room on arrival, beautiful touch.
The staff was extremely friendly and helpful. Refreshing to get this kind of service...
Pleasant and helpfull staff ,good atmosphere in hotel The hotel has a lovely bar however at 14 euros for a beer you won't stay long
Great attention, all star was always trying to give us the best experience
Very good location - great staff - great rooms Parking was not easy - unloading luggage almost impossible - No room Service
The hotel in very good location
How the hotel looks like residence, the kitchen should stay the same as the first day, and dont the service getting worst day by day, the suplies getting poor. The first day should be the same as last day.
The staff were extremely friendly and heplful. The room was very nice and the location excellent. Unfortunately, the hotel was underoing renovations (something which was not mentioned on the web site and we did not find out about until we were actually in our room). We had to put up with drilling noises from 9am to 5pm on the 3 days that we were there. When we asked to be moved to a different room we were told that this was not possible, however they promised to refund us 100 euros. I have a feelinf had we not booked the 'discount' price we would have been allocated a room in a different location.
Prefessional and friendly staf
good location,Spacious room,and clean the internet in business center is not free,unlike other hotels
Hotel staff were trying their best and cooperative The hotel was understaffed compared to the occupancy rate
Location and only the location is the best thing for this hotel Old firntures , old paints , bad semll from the toilet and the very old carpets which looks more than 30 years used !!! at the end the price is very expensive for the room status and the room level , i did't recommend this hotel
Location Room service too bad
The location is perfect. When we arrived the television didn't work but they fixed it the next day. Also, a friend left an envelope for me at the desk and it was never delivered to me. Otherwise it was fine.
the hotel as a whole nothing
Location is superb. Near to all fascilities and amneties Being along the main road, its somewhat noisy
Location and decor Rooms quite small
Breakfast buffet Internet conexion should be included in the price of the room as many hotels do
Location and the comfort of the suite. Clean linen, well thought interior. Charming decor Nothing other than the smell of cigarette smoke in the suite. Cigarette butts were found on the carpet on second day after housekeeping.
The ambience, the friendly staff and the proximity to city attractions
Location of Napoleon Paris is excellent. We stayed in the superior room and its size is really big. It is great value of money.
In general everything was very good. The room was a very nice and a very good size for Paris. I paid €160 for the night which was very good value for a hotel of this standard in this location. My bed had a dip in the middle
Our room spacious, very comfortable. we were close to metro - shopping - it was a great location and a great place to stay - we would stay there again!
Staff were very friendly and helpful. Location was amazing the view from our balcony was superb excellent stay overall would have liked if breakfast was included in the rate
location only need some renovation for the rooms furniture was too old
The staff - everyone is very helpful wifi should be more accessable almost everywhere within the hotel
Old world style. Staff excellent. Very personal.
Very good location just few steps from Champs Elysees and metro station. prices
Hotel staff, services, Staff courtesy
great location, good staff, large room, happy overall Quite expensive. The early morning noise mentioned by some reviewers is true & we experienced this on both days of our stay.
Overal was good. Room service selection was limited in choices. I Bar only have French Menue and no English. No English Channel on TV only CNN. Mentioned above
Hospitality of hoel staff At 29 euros per person, breakfast is quite expensive.
The Sofitel Hotel is well located and within walking distance of the Champ Elysees and the Arc de Triomphe as well as the Charles De Gaulle Metro. This allows for good connectivitey. There are also some good inexpensive eateries nearby. We mentioned that we were coming on the Honeymoon in our notes but we were treated as if I was the Sole occupier of the room. The Honeymoon touch was missing a bit especially since we read about another review who were treated specially for theri honeymoon.
The location is just fantastic - the hotel is located in 2 minutes walk from the Arc de Triomphe and Champs Elysees, with nice shops and restaurants all around! Hotel staff is nice. Breakfast was very nice with a good variety, a bit expensive though (31 euros per person, free for kids). Free internet in room (luxury room). Variety of tv channels was very poor.
The rooms are great as are the staff.
Severly understaffed and any service requested takes quite a while. Rooms were not cleaned on on time, until we requested specifically to clean them in the evening. Turndown service was done on 1 day of 4. Used glasses from the minibar were not replaced for 3 days. Waited 1 hour for check-in after arriving at 4pm on a Friday. etc.
airconditioning was not very effective despite my changing the room.
Atendimento da recepção e concierge. Housekeepers should make less noise and be more gentle when closing the room doors. They should start working after nine o´clock and attend the customers requirements more acurately. Matress is too softy and unconfotable and unable to provide a good sleeping.
Great location, great hotel, great staff! They upgraded us to an awesome room with a spectacular view for free the attendant was very nice and helpful.
Hotel was under construction (and for quite some time apparently) so I'll spare you with the details of what that means when you are trying to catch up on some much needed sleep. Staff responded poorly to this situation that was not communicated ahead. Very dissapointing. One last thing, te hotel seems to be weel located because few hundred meters from champs Elysee but it is quite a dead area at night.
Hotel very near Chapms Eleysee, shops and restaurants. Prices in bar very very expensive. Breakfast very expensive at 28 euro each.Had breakfast outside hotel at 1/4 of the price.
The proximity to all the central areas of Paris and also it was very quite and a very beautiful hotel. The breakfast was very expensive and not worth the money.
Hotel stuffs, and concierge were very kindly. Also, room and bath was very clean. Location was nice.
Courteous, professional staff. Central location.Comfortable plush rooms. No tea/coffee making facilities or indeed mini-bar in the room which is surprising giving the standard of the hotel.
we enjoyed the quiet atmosphere and the lovely room.the location was outstanding and staff very helpfull our shower screen was off the rollers but it didn't cause us any grief
Our stay at the Hotel Balzac was wonderful.Our room was very comfortable and nicely decorated, as was the rest of the hotel.The staff were very helpful and attended to our every need.Great location too!
Rooms too small, expected larger as per booking info
the fast service in the hotel was great , the location was excllent , the breakfast was bad no food varaities .
This is a very nice hotel at a distinctive location location in Paris. The staff are so helpful, I was helped by a professional concierge team who spoke excellent English and know Paris attractions very well. The staff was polite, food was good, and the facilities are all clean and up to date.
Convenient location and nice room the lack of service
our money was stolen from our room when we were out for disney land!! we found this on the last day when we should check out. the hotel promised to invistegate and get back to us but as of now and despite of all remiders we didnt get any reply from thier side. our money was stolen from our room when we were out for disney land!! we found this on the last day when we should check out. the hotel promised to invistegate and get back to us but as of now and despite of all remiders we didnt get any reply from thier side.
nothing. The hotel is very bad and very expensive it is fare away from the normal Marriot standart. I am negativly suprices. Over all the price is absolutely not corresponding with the quality of the rooms especially. I will never choose more that hotel
The location is very good. Unfortunately there are a lot of management issues there. The front desk, the concierge and the stuff of the lobby bar are nothing to do with the efficiency expected from a five stars hotel stuff.
It was a great location,people were very polite..Would go back again On Saturday I rented a car for 4 hours and had a personal tour of Paris in a Mercedes Benz..Cost $370.00 Euros..Great!!!!On Tuesday I booked car to take me to the airport but did not ask the price as I trusted the people to be fair...When I checked out of the hotel they put the charge on my invoice 320.00 Euros for a 35 minute ride to the airport..I guess they didn't think I would notice..After haggling they lowered the price to 277.00 Euros which was still way too high..Be aware that as they were very nice if you let your guard down for a second these people will grab every pennie they can from your wallet!!!!!!
Seasonal decorations are amazing in the lobby. There is a grand Christmas tree that is very welcoming and adds a cozy atmosphere. Location is great as well. Being walking distance to the Arc de Triomphe and 20 mins walk to the Eiffel was great. Also, there is the FDR metro line 1 steps from the hotel. This is an added bonus as the metro line is a great way to navigate the city. Champs Elysees was beautiful during Christmas time. The entire avenue was lit up with Christmas lights. The staff was attentive for the most part. They provided outlet converters, and a lint brush for my wool jacket. The breakfast though expensive was delicious. Marriott has an american feel to their menu which is a plus. The check in was surprising lacking. We waited 4 hours at the hotel to check in after flying 20+ hours. It was a dismal experience that I would like to forget. Upon entering the room I was further disappointed with the design, size and view for the money i spent - $500+ per night. The decor didn't feel parisian at all (Although a subjective statement, I have other hotels in paris to compare the marriott too) It isn't that the bed wasn't comfortable, or that the bathroom wasn't great -it was. It had a large tub and bath salts, but i could have received those benefits with their basic room. The skyline view was a joke! It was a view of the vents and smoke billowing off the roofs of the next door neighbor hotels and there was nothing worth noting from our vantage point. My recommendation is that either you go all out and book the champs elysees view (street view) or book the cheapest room they have. I regret booking my room and wish I could have spent the money elsewhere.
location room cleanliness and set_up
Location of the hotel Overpriced
very noesy the room is two levels which make very diffecult to move and less space nothing
It was very convenient , the staff were very friendly.
Reception & Concierge Staff were knowledgeable, helpful, & courteous Didn't give me good directions to their Garage when asked, as it's very difficult to find
from the moment we set foot in hotel there was nothing that the staff couldn't do for us..very helpful and courteous.really made my stay in Paris something to remember for a while..loved the personalized welcome letter .
Friendly and helpful staff and nice room WIFI at our room was a bit weak. Main elevator was not working and everyone had to use staff elevator instead, which is a bit small.
The friendliness of the staff, the service and the centrality of the hotel. Thank you. It was a pity that the restaurant was closed.
The staff was so friendly & the hotel location was ideal we had so much fun there I'm going to stay there next visit to paris
Location was approperiate for my business meetings around the city. Poor value for money. Absolutely not a 4 star Paris standards. Extremely small room. Unheated bathroom. Aminities were not regularly refreshed. Decor of reception and public areas is basic and rundown.
the rooms were very clean and nicely decorated, the employees were very nice and proffisional, and the location was just excellent as Vernet St. was located by champs elysee and george VI road. Hotel Lobby was small and the internet connection was very low.
location poor advice from concierge
I booked this hotel because it was listed on the leading small hotels of the world. This recommendation has not failed me. I have traveled to paris and the rest of europe to know that the standards are different than four plus hotels in the usa. The hotel vernet did have good sized rooms and our room had a balcony which is great. The bedding was excellent. The staff was excellent, including front desk personel, the concierge was fabulous, as well as the bellman, bartenders, and wait staff in the dining room. All the employees addressed me by name after the first day. That shows how much they put themselves out. Lights in the bathroom were not adequate for shaving or applying makeup. Pillows were foam which we don't like. Should be feather pillows.
The location is excellent as it is behind Champs Elysees but yet very quiet. The staff, especially the concierge is very helpful and they all speak excellent English. The walls between the rooms are a little thin. I could hear footsteps and voices from the other room when it was occupied.
Small, quaint, quiet. The rooms need updating.
Excellent hotel and nice design. Staff is very friendly and professional. Mine issure: The only issue was with elevators. One was down. I stayed there for 3 nights, left without it being fixed. Again, it is a minor thing.
The staff on the front desk and the front of house people were very efficient The cleaning of the rooms
Location, cleanliness, attentive and knowledgeable concierge. Good breakfasts. None
Quiet rooms, well equiped room & bathroom. Good service from Front desk, Concierge and Bell-staff. They need to improve their elevator system.
location, good room size it was not 5 stars hotel , you have to ask for things that expected to be in the room, elevator was broken for 4 days out of 8 of my stay, no explanations or apologies
The room and bath were really big for Paris) Staff always ready to help They did not change towels everyday, expensive breakfast
The hotel's location is good, but the friendliness of the staff is what makes it a great hotel. I especially loved the nougats at the reception ;-)!! The wide choice at breakfast was very good too. Nothing much, except 1 day, housekeeping forgot to clean our room!!
The staff was very helpful, the ambiance was nice and the rooms just beautiful The bathroom has a jacuzzi without a shower-head (you can only take a bubble-bath) and a shower with the shower-head fixed into the ceiling. It's very cumbersome to take a basic shower without wetting one's hair. I hated it. They should have at least had a flexible shower head in the jacuzzi or shower.
I liked the cozy rooms and boutique type feeling I was very dissapointed with the treatmnet I recieved, Ordered decaf coffee for pm got caffine was up entire night and ill ruined my entire day and all they offered was to remove coffee from bill or a glass of wine. They made it very unpleasant for me.
The suite was most excellent. The staff were friendly and helpful. The rooms/suites were very discretly arranged. The public rooms were charming-the breakfast room, lounge and bar. The small number of rooms enhanced the feeling of intimacy the Hotel generates.
Staff are very friendly, supportive and caring. Everything was absolutely fine!
Absolutely beautiful room with very friendly and helpful staff.
The room was spacious and comfortable. The personnel were great esp Linda (breakfast room) and Clement (front desk). The shower was awesome. Make up mirror needs lighting; room door need to be securable from the inside
front desk's attitude in checking in and checking out nothing. we really enjoyed staying
very central very cozy rooms newly refurbished and the staff was polite
Friendly atmosphere, beautiful design, silent room The traffic on the Champs Elysee
Excellent hotel. Would recommend it as it is has good access to central Paris Price too high - did not include Breakfast
Really a lovely stay! Hotel staff were very friendly and hotel facilities were really very good Just a couple of matters:
The SPA center.
Superb location, especially for those who like shopping very expensive prices for mini bar, room service and restaurants
It was great, we're going back! Problems with the enter cards of our room
Excellent location, very stylish hotel, hospitable friendly staff, excellent rate, great experience, would go there again
good services, modern room, good location room is too small for the price charged
Everything was horrible and very expencive
location good and accessible, rooms are very small and felt uncomfortable, due to this reason we changed to another hotel,
The location and the service by all staff.
Location,clean rooms, free,wireless internet and the friendly staff. Very small rooms, small Lift, and bad coffee glasses( the glass snaps off the metal holder when hot, as it expands faster than the holder, and you will have coffee spilled all over the place, including your clothes). The lobby is small for a ***** hotel.
Quiet street just next to the crowded street of the Champs Elysees. The room was great and the Internet for included in the rate.
Very central location, staff very friendly and helpful, fantastic selection for breakfast would definitely recommend this hotel to friends and family. No restaurant or bar but there was room service
Location The smallest room I ever had for 240 euros. I could touch the 4 walls from the bed. Poor views to an inside patio that was still under construction. And the hotel seemed to be empty.
Very good location, excellent food in Restaurant Le W, nice personnel and good service
Right off Champs-elysées and close to walking to all sites. Older, quaint hotel at affordable prices.
I was very impressed by the Warwick Champs Elysees. The room was almost 5-star level, and was very spacious. Service was impeccable. The buffet breakfast was excellent quality. TV had a great selection of stations from all over the world. The location cannot be beat. You are basically on the Champs Elysee in the most interesting stretch. On the negative side, the room keys were erratic and Internet in the business center was quite expensive. The biggest negative was that there was late night/early morning noise coming from an adjacent club Saturday night that was truly excessive for a second floor room.
i didn't like this hotel i am still by shock from their services i cannot classify this hotel for the reason that it was terrible besides the location i have not no good word to say about this hotel
The location is amazing few steps from the main action of the Champs-Elysee. The staff of the hotel gives the hotel a plus point. The bath room design is messed up. and the price is too high.
location of this hotel is perfect
The location is perfect for people who want to visit the city. The staff was very helpful and friendly ( grooms and concierge) The room was a little small and the shower was not working very well but the whole was very good.
The staff was friendly. Other than that I did not have too much that I liked. The price of the food is outrageous. I (unfortunately) ordered food from room service and paid EUR 11 for a desert which was not bigger than my palm. Furthermore, they are charging for internet which is free in almost any other hotel in this start class.
Location is excellent , friendly staff , clean rooms No WiFi in the room and this a major drawback for the people who travel with ipad , WiFi was available only in the lobby
situation in heart of champs elysee