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They should not advertise free internet as for four days I could not check my e-mails as two same people were occupying the two computers they have for hours every day.
Location. Nice rooms. Long waiting line at the breakfast
Facilies were very nice and the location is very central. Very short walk to multiple train lines and metro. With one exception with an encounter with a bartender which was terrible, the staff was great. Most front door men are always hustling bags, giving directions and calling cabs. All spoke English. Family's be aware of one minor quirk. The bathroom and shower doors are clear glass with a dulling switch. It just doesn't get real dull. It's still very see through for all members to see. However the rooms were very modern and clean.
Overall help with taxis, dinner reservations, comfort of the room, location close to exciting parts of Paris, extremely helpful staff. Also, the size of the room, relative to other Paris hotels, is superior. A nice, professional, contemporary hotel with a first-class staff and great attention to detail.
Well located in a lively part of Paris and close to shopping and restaurants.
Service was excellent. All staff was very friendly and incredibly helpful. The hotel is conveniently located 5 min from the Louvre, restaurants and the metro. Rooms were modern, clean and comfortable. Would recommend this hotel to anyone.
Very convenient to RER. Great location! Quiet. Friendly staff.
easy to visit shops and west bank area the shower cubical water flow was poor to non-existant. we complained to room supervisor but told it was normal on 5th floor
The locxation is great for the cente of Paris, without being in any high traffic or people area. The Hotel facilities are good and the breakfast a splendid spread. Taxis are hard to come by, and the Chatalet station, whilst being very close, is a nightmare to understand (Not the Hotels problem)
We didn't like the third bed, was too small
The location was great very central The area looked abit dodgy at night but we had no trouble whatsoever!
There was no room for unpacking our clothes! stayed for one week and there was not a single drawer or shelf to store anything so after paying the rate of a 4 star hotel, we got the "confort" level of a 2 star hotel instead. The carpets were filthy and the matresses were soiled! The narrow hallways smelled and felt like a cheap cruiseship. We are very dissapointed with the quality of the rooms and the overall value of this hotel.
It is in a great location for shopping and sightseeing in paris. The rooms are small by australian standards, but good by european standards.
It was ok, clean and with a good bed. The public areas were very ordinary, and some of the staff, (male) were not particularly pleasant.
Friendly stuff. The bed was extremely firm and therefore very uncomfortable. There was a constant noise from the drain, placed just outside the bedroom window, which was very annoying. The hotel felt very impersonal, lacked atmosphere.
very comfortable and beautiful. staff was very accomodating!
We lived on the 8th floor of the hotel, and the elevator broke down twice. We had to carry our baby and stroller the eight floors up twice. Two members of staff were downright rude and non-accomodating to this inconvenience. However, Christina and one other man were very nice and helpful and understanding. Part from the elevator mishaps, it was quite a nice hotel, and the eight floor rooms have a great view of Paris.
friendly staff, good location very noisy
the deco of the hotel was very pleasing and it was very clean. on arrival there was no record of our reservation. we recieved no apologies and were told we were lucky they had a twin room. we had booked a double and i had our reservation refrence as proof! the room was very small and in a very poor part of town i did not feel at ease. we made reservations with and different hotel and checked out the next day. upon checking out the hotel staff were quite rude complaining this is not the way to do business. i replyed that as i was on holiday to celebrate my 1st wedding anniversary and only for 5 days i was deeply unhappy with the service recieved and this had cut down my holiday time by 1 day. still no apologie! i would not recomend this hotel for a sight seeing holiday in paris as the location is also quite a distance from the attractions.
Excelente hotel. If you want to be close to Metro and in a good location, close to everything. Here is the place. Nothing, really. It was a very good stay.
We know this hotel since more than 10 years and have been staying there for at least four times. It is a lovely hotel and we'll choose it for our next stay in Paris. No, nothing indeed
The location was very good and well served by public transport. The room was clean but vastly overpriced for what it was. I was forced to take something as Paris seemed to be very full that weekend. The value for money was extremely poor.
Perfect location for side seeing and museums, especially Louvre as well as for shopping There is no real lobby and reception desk - instead rather ridiculous two stands for staff
Hotels name is not visible from the street
The room we had on our second night was very nice. It was as we had booked - a Classic room. I don't understand. If you don't want us to write about a bad experience - which we had - why ask?
Design and location food
Every single member of staff was very friendly and very helpful. The hotel was in a perfect location, between all the main sights to see. The foyer was a little plain and not very welcoming.
The staff were very nice and helpful and spoke good english. The breakfasts were very good, we also liked the nice linen used and the comfortable bed. The hotel reception area is not very welcoming. There is only an old couch and 2 very small reception desks with poor quality music playing. My first impression of the hotel was not good, they could have made the reception area much more inviting - get rid of the couch!! We also didnt like the shower as it was hand held! - makes it hard to wash your hair, thats if there is any hot water as on 2 occasions in the morning there was no hot water, especially annoying on the morning of departure before a 24 hour flight home!
Location Room service was rude, the bathroom smelled really bad and it stunk up the bedroom. breakfast was not good nor tasty. The bed was not king or queen size, it was two single beds put togather, very uncomfortable
Everything was excellent. Staff are very helpful & facilities great. The location is superb, close to Louvre, Pont Neuf and Metro but very quiet in rooms.
Design and Decoration Broken Lift more than 1 Day (If Compare with this Level)
Very clean dust free environment due to no rugs on the floor. Excellent staff service. Small hotel, with very personal service. Very quiet room. Excellent location. At 400 a night, it seemed pricey but I don't visit Paris enough to know the going rates. I walked into another 4 star and asked about rates and they were 25 to 30 % cheaper. The quality of the service at L'Empire is so good though that it was worth the extra money. Also, their web site on Hotels.com listed shuttle service which they didn't have, although to their credit, they found me a shuttle service, although in the end I chose to take a car to the airport.
The hotel was spotlessly clean and the staff were exceptional. They did everything within their power to make your stay more enjoyable and to assist you in any matter.
The hotel was beautiful and the location was fantastic. There were many restaurants and shops in the area, and it was perfectly located for exploring all parts of the city. Also, many of the new, popular restaurants are within walking distance.
Location is great!!! Staff are very sexy and friendly!!! It's a bit expensive but it's Paris so....
its central location i guess. it was very easy to move using the metro. generally, i think the staff should be more helpful and polite and their rates should be much more low.
Excellent location in the centre of Paris. The staff were very friendly and helpful. Lots of good restaurants nearby. I would definately stay here again. The room was fairly small, especially the bathroom. Having said that, the bed, furnishings etc. were top quality. Hotel rates were very pricey, but in my opinion, you get what you pay for in the centre of a capital city!
Location Nothing in particular
Staff of the hotel extremely frindly and helpful. Nice atmosphere in a nice area. Close to restuarants and metro. Rooms are too small.Only 1 elevator very small and slow. No internet free. Breakfast too expensive. Minbar too expensive.
Staff very helpful.
A very comfortable hotel in an ideal location for Paris and especially the Marais quarter. The staff were very friendly and helpful, the rooms very well designed (quite small but this is normal for Paris) but the use of space was well appointed. A very good lounge / bar for relaxing and free WiFi
Excellent location, modern decor, friendly staff. A stone's throw from Notre Dame. Staff were extremely helpful with restaurant recommendations and even late breakfast. Small room, but par for the course in Paris. They're doing renovations, but that has to happen sometime, so no big deal.
The decor and the central location The street outside is very noisy, so we couldn't open the window even though the room was too hot for comfortable sleep (20 degrees).
Its Location I think that the rates at expensive for the size of the rooms and the facilities available
Excellent location. Comfortable rooms. Very nice breakfast. Very helpful staff. We had several problems with our room (safe not working, heating not working, toilet flush broke down while we were there). The staff available were as helpful as they could be and did their very best. I think we were just particularly unlucky anbd I have no reason to believe that other guests had similar problems. To compensate for all our problems we were offered free breakfast each morning and also got a half bottle of champagne. The most senior staff available most of the time was a receptionist and there was no manager on site.
The room was very spacious, for a hotel in the centre of paris. It is really idealy located in the heart of the centre 30 meters away from the metro, in the lovely Marais area. We got a free upgrade to a superior room because we stayed there for 5 days, which was great. Staff was nice and spoke english (as well as french) really well. Another great thing was the rooms are all overlooking an atrium, so you do not hear any street noise. I've stayed in a lot of hotels in paris but this was by far the best one ! I would recommend this hotel to anyone ! PS we didn't have breakfast in the hotel, so i don't know how that was.
Very good position next to bars, brasseries and metro Rooms are very nice but a bit small
This hotel is very centralized near Notre Dame and the Hotel De Ville Metro. Thomas, the receptionist. I'm rating this briefly b/c I am a critic. My full review will be on another website and popular magazine. First, the room was filthy and tiny. Not worth the money. There were blood stains on the curtains. The chairs in the room had more stains than I could count, looking as if they have never been cleaned. The toilet ran all day and all night requiring maintenance. The fixture in the kitchenette was loose and after addressing it with management nothing was done. The vent in the bathroom had inadequate ventilation and had dirt fuzz hanging off of it. I had to clean it myself. It looked as if it had never been cleaned. The bathtub leaked from both sides when taking a shower requiring us to use half of the towels in the bathroom for each shower so we wouldn’t slip on the floor. The hotel cleaning staff never did an adequate job cleaning the bathroom and after discussing it with Thomas the receptionist, he explained that they were unreliable and often did not show up to work. Despite his excuses he was very nice and cordial. The mini-bar was in a cabinet with no vent creating a heat source from under the kitchenette. This made the room even hotter because the air conditioning did not work for our entire stay. The rude Chilean woman receptionist almost scolded me and my wife telling us not to touch the thermostat in the room. I heard other guest complaining about this issue also. It registered a constant 29 Celsius, or 85 Fahrenheit. Lastly, the wireless internet connection did not work. It required a cable from hotel management. The best thing about our stay at this hotel was the location and the service received by Thomas, though after finding out I was a critic he explained to me that there were much bugger and nicer rooms and offered to let me see them. I declined. We should have received a nicer room if it was available. This is definitely not a 4 star hotel. It barely makes 3 in my book.
The location of the hotel is excellent. Very near the metro and in the heart of the Marais. Most of the front desk staff were very helpful and friendly Upon check-in the staff at the front desk were aloof, bordering on rude and one woman was particularly unengaged and rude.
great location, very helpful staff, comfortable, quiet room
the courtesey and the comfort, quietness
The central location, closeness to the subway system and the pleasant view from the window.
Delightful, friendly and helpful service from the concierge Loic. Good English spoken. Comfortable clean room. Public sitting area/reception was limited because of lace of space and because weather was bad and we could not sit in the pretty courtyard. However we were happy to return to our cosy room after a long day of sightseeing. Excellent for a short city break and good location for sightseeing in Paris and close to a metro station. No
Excellent location, excellent staff. Very comfortable room. Only slight niggles - I wasn't sure how the air conditioning worked (the room was a little warm at night) and the toilet was sometimes a little eccentric. To be fair, however, the concierge did offer to have a look at the toilet if we wanted and, again, I could have asked about the air conditioning. On the whole, we were delighted with the hotel and will definitely stay again and recommend it to others.
Great location, good sized room for a european hotel. High ceilings were nice touch. Staff were friendly, helpful, and spoke english. only negative is that wireless internet is a little slow, but thats probably a good thing.
The staff was so wonderful. Really made my stay special
Service was spectacular. The staff knows this is a small hotel and do their very best. Loved the staff. Room was nicely furnished. Bathroom had a rain shower head which was very pleasureful after long days of walking. Being a residential neighborhood, it was quite in the evenings. Staff spoke English very well. Wish the beds were plush but that is a personal preference.
Convenient location. Good room
Position and size of room Did not think breakfast matched the standard of the hotel
one room was very large and one room was very small. the staff was very considerate and friendly.
The hotel was comfortable if compact and the location was good. It was a little noisy from traffic at the front