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The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days

I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.

Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.

The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members

They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.

Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.

My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!

Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!

Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality

This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any

Will never fly American Airlines business class again. Medicore service and very old aircraft.

Awful. Delayed for unknown reason. Boarded late, part of a Tight connection ands had to go through customs and immigration. And they lost my bags.

The seats are very uncomfortable. They never have tomato juice. Usually late

Finnair was not able to get our luggage on a connecting flight and there was a substantial delay of two days to obtain our lugguage. They did not communicate well, and we had to travel a significant distance to finally get our luggage. It has been a very negative experience.

Comfort. Not good very little space after the person in front of you lay back.

Business seating is soooo uncomfortable. You can sit straight up or lay down. You need pillows behind you because the back doesn’t lay down. Those are need to “prop” you up. The chair has no padding whatsoever. Food was gross. I’ve eaten on Finnair before and the food was exceptional. This time it gave 2 people in our party diarrhea. It was the chicken dish. I took 2 bites and didn’t eat anything more. The flight attendants were nice. You needed an additional lounge in Terminal D at DFW Airport. After waiting 40 minutes to enter, we finally gave up and went to a bar across from the club doors. I’m unsure if I’ll ever book a Finnair flight again.

It was a good flight, very comfortable seats for sleeping in business class. Probably the most comfortable business class seat I've ever had (20+ times in business class on various airlines). Service was good, but the only downside is my screen didn't work and it had to be reset multiple times to get it to shut off. I had to block my eyes because the screen was white almost the entire flight and I wore an eye mask when I slept. But when eating and reading in my seat, my eyes hurt because the only way to turn the screen off was reset it and the screen would only be off for a few minutes at a time.

Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.

Wish that everyone would board the back of the plane first. Also let kids on first. The gate wasn’t open at arrival and we waited 45 minutes to takeoff. They made up for time in the air.

Major problems checking in at Alaska counter. They could not find our booking code because it came from Finnair.

I WAS CANCELLED ! I thought entire flight was canceled but it was still ongoing and I was only canceled as a passenger and one day before my flight with really poor "choice" of next flights that completely ruined my family event. Absolutely disappointed by SAS. Will be avoiding this airline now

The flight was pleasant with landing and take off being very smooth. Toilets were a bit busy at times but crew was very accommodating. Food service was quick and hot. The connecting short flight was full and there was not room for hand luggage.

The layovers / connections were too short and too long. I SPRINTED to make the connection from OSL-JFK and then SAT for over 6 hours from JFK-BUF. I don’t mind a longer layover more than I want to RUN to make my next connection

Flight crew was very kind and polite. They had to deal with an unnamed issue right beside me, and did so with respect.

The layover was very long. Other than that, great trip so far

Elderly traveler with disability was bumped from extra legroom to economy with little legroom. He couldn’t bend his knee to fit in the seat. Very uncomfortable for a 7 hour flight and will be reported to DOT. Then the food was disgusting. Boiled chicken with boiled rice and steamed veggies. 3 slices of carrot and one broccoli. We couldn’t eat it. No salt or pepper provided. Disgusting.

Good flight. Mass boarding. Seats fairly comfortable. Food okay although may have upset my stomach a bit.

The crew were nice and courteous. Exonomy seats were worse than expected. Overhead bin space was non existent thanks to loose enforcement of the carryon size and letting passengers put up their purses jackets and backpacks up there leaving no space for others with a small conforming carry on. Food was not good at all. Perhaps worse chicken I ever had in my life. I had to have them take it after tasting how bad it was. Whoever made that should not be in food making business.

The crew was very helpful and friendly. Food was good. The only issue was the legroom -- not great. The seat in front is also too close to see the entertainment screen properly.

Boarding required going up and down the stairs with your carryon bags which wasn’t an issue for us but would be quite challenging for elderly people, or anyone with mobility issues.

Food was good. Clean aircraft. But why do the airlines make the seats so narrow?! Your executives should have ride in a seat so restrictive for 11 hours and see how miserable it is! When.we got to MUC they changed my boarding gate 3 times for my next flight!!!!

Good flight, even though there was a delay, still got back on time

Santa Barbara is a super small and easy airport. Breezed through rental car return, breezed through Security, ordered a coffee and muffin and to my gate in less than 30 minutes. Maybe because it was a small airport we got the oldest plane. Hardly any overhead space and absolutely zero internet. Its NFL Sunday man! That hurt.

We were delay because so many bags needed to be gate checked and it was disappointing not to have outlets in the seats for such a long flight.

There were no vegan options for first class. Even though we were promised the satellite internet for free, we received NO wifi at all. Even though we were promised a 20-min early arrival, we ended up over 30 mins late.

No water or beverage was provided. I had to ask for water. The sole flight attendant had more interest in selling the credit card. In addition when we got to Dulles the plane and gate were misaligned and it took at least 15 minutes to get off the plane.

Raleigh to Chicago was OK. The problem was Chicago to Lincoln. Flight was delayed 4 hours. Give them credit for the updates and reason why it was delayed

Flight delayed over an hour with plane on runway because of weather in an area of the country we were not in or flying to.

Flight was delayed almost an hour because the cleaning crew broke one of the bathroom doors.

Comfortable seats and good crew. There should be some breakfast options in menu for economy class to purchase Wifi was not working in the flight

Old planes and rude crew. They need a make over and better staff training. Even business class crew was rude and the hospitality was non existent.

They left a little late, contributing to our missed flight.

Great. Only issue…the cabin was kept as warm as a sauna.

United did a good job of communicating before the flight, but a simple notice about the expected time for the completion of repairs to the broken navigation services (which closed the airport for the day) would’ve helped to clarify our expectations. With so many cancelled flights on the 21st of September, a little certainty about our own departure would’ve helped. Because of the disruption, the plane was quite empty, and at 6‘5“ I was able to steal a little extra legroom from the empty adjacent seat. However, I am still waiting for the day when I can sit in a standard economy seat and simply straighten my legs. Cabin crew were amazing. Great attitude, and moments of fun with passengers.

Lufthansa was great. Crew on board excellent. Frankfort passport control horrible it took about two hours to get through. After waiting in line for hours there was a discussion with the passenger in front of me that was taking forever. The couple behind me had a connecting flight to Turkey in 30 minutes and asked border control officer of her situation and the control officer told the couple in a nasty tone if you don’t like it you can go to another line which would have surely made her miss the flight. Border patrol officers were not helpful. Finally made it through I had to exit and reentry for security check for my connecting flight which Lufthansa changed gates and I had to run to get to A60. Which it seemed 2 kilometers to get to but I made it. If i fid not have 2.5 hrs layover i would have missed my connecting flight to Milan. Not sure if I will fly through Frankfort in the future.

TV wasn’t working, flight attendants never came when turning on the light, luggage was delayed and when delivered it was broken. No suitcase for the rest of our 2 week trip with no response when claimed filed

Lost our luggage, now two days and four $30 each taxi trips to airport and long lines in taxi queue because Lufthansa didn’t get it right, by not recognizing new delays between flights caused byEU new lengthy crossing requirements for non EU travelers, so luggage lost because traditionally methodical and orderly Germans not paying attention.

When our flight was canceled and rebooked, my husband's meal request was not transfered. As a result, there was nothing he could eat for dinner and breakfast on the new flight, save a side salad and roll.

I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.

I wouldn't recommend Lufthansa otherwise. We took this flight only because our flight to Kittilä got cancelled and Lufthansa offered a replacement which would have been two days later, with a night in Frankfurt and another in Munich. We refused the replacement but the staff at the airport entered in the system claiming that we accepted the replacement.. We didn't get the full refund because of this.