The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
Will never fly American Airlines business class again. Medicore service and very old aircraft.
Awful. Delayed for unknown reason. Boarded late, part of a Tight connection ands had to go through customs and immigration. And they lost my bags.
The seats are very uncomfortable. They never have tomato juice. Usually late
Finnair was not able to get our luggage on a connecting flight and there was a substantial delay of two days to obtain our lugguage. They did not communicate well, and we had to travel a significant distance to finally get our luggage. It has been a very negative experience.
Comfort. Not good very little space after the person in front of you lay back.
Business seating is soooo uncomfortable. You can sit straight up or lay down. You need pillows behind you because the back doesn’t lay down. Those are need to “prop” you up. The chair has no padding whatsoever. Food was gross. I’ve eaten on Finnair before and the food was exceptional. This time it gave 2 people in our party diarrhea. It was the chicken dish. I took 2 bites and didn’t eat anything more. The flight attendants were nice. You needed an additional lounge in Terminal D at DFW Airport. After waiting 40 minutes to enter, we finally gave up and went to a bar across from the club doors. I’m unsure if I’ll ever book a Finnair flight again.
It was a good flight, very comfortable seats for sleeping in business class. Probably the most comfortable business class seat I've ever had (20+ times in business class on various airlines). Service was good, but the only downside is my screen didn't work and it had to be reset multiple times to get it to shut off. I had to block my eyes because the screen was white almost the entire flight and I wore an eye mask when I slept. But when eating and reading in my seat, my eyes hurt because the only way to turn the screen off was reset it and the screen would only be off for a few minutes at a time.
Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.
Wish that everyone would board the back of the plane first. Also let kids on first. The gate wasn’t open at arrival and we waited 45 minutes to takeoff. They made up for time in the air.
Major problems checking in at Alaska counter. They could not find our booking code because it came from Finnair.
The leg room in economy was sub par, everything else was fine.
Friendly flight attendants and reasonable good food. Quick service throughout the trip.
I WAS CANCELLED ! I thought entire flight was canceled but it was still ongoing and I was only canceled as a passenger and one day before my flight with really poor "choice" of next flights that completely ruined my family event. Absolutely disappointed by SAS. Will be avoiding this airline now
The flight was pleasant with landing and take off being very smooth. Toilets were a bit busy at times but crew was very accommodating. Food service was quick and hot. The connecting short flight was full and there was not room for hand luggage.
The layovers / connections were too short and too long. I SPRINTED to make the connection from OSL-JFK and then SAT for over 6 hours from JFK-BUF. I don’t mind a longer layover more than I want to RUN to make my next connection
Flight crew was very kind and polite. They had to deal with an unnamed issue right beside me, and did so with respect.
The layover was very long. Other than that, great trip so far
Elderly traveler with disability was bumped from extra legroom to economy with little legroom. He couldn’t bend his knee to fit in the seat. Very uncomfortable for a 7 hour flight and will be reported to DOT. Then the food was disgusting. Boiled chicken with boiled rice and steamed veggies. 3 slices of carrot and one broccoli. We couldn’t eat it. No salt or pepper provided. Disgusting.
Good flight. Mass boarding. Seats fairly comfortable. Food okay although may have upset my stomach a bit.
Boarding required going up and down the stairs with your carryon bags which wasn’t an issue for us but would be quite challenging for elderly people, or anyone with mobility issues.
United, from whom we bought this code-shared flight, mid-flight canceled our tickets for the rest of our itinerary, without explanation. After long delay they tried to re-issue the tickets, but Air Canada could not find the re-issue. It finally resolved after escalation to several layers of supervisors.
Takeoff delayed 2 hrs. Boarded on time to find we were missing part of the flight crew. Then informed that they had loaded too much fuel. Spent 1 1/2 hrs sitting there burning off the excess, which included a couple of laps around the runway until we were light enough to fly! Ridiculous!
The WiFi went out an hour before the flight was due to land so I did not get my money's worth.
I have been flying united for a long time but now I’m done
It's not United, but TSA security at Terminal A in Newark is a disaster and seriously makes me consider switching to flying out of JFK. The touchless TSA pre-check had a line of over 50 people and the bag screening was so slow that it limited the flow of people through the facial recognition process. It is the only airport that I frequent that has this issue and makes me reconsider whether I should fly out of Newark given the wasted time and frustration it causes. As I said, it is not a United issue but will impact United if people choose to stop utilizing Newark airport because of the poor experience.
The food could be much better. Also very unfortunate that most of business class seats were empty but I could not upgrade.
Requested for warm or hot water because of throat pain, it was denied. The entertainment system was hung, requested the crew to turn it off, instead of turning it off they rebooted the device. It was stuck again, no one bothered to check.
Horrible on the chicago end. They change hates then there is a plane at the new gate so we can’t pull in. Then that plane has mechanical issue and needs to be pulled back to the gate but we can’t get to another new gate due the other plane being in the way. Horrible gate management which will cause many customers to miss connections.
- delayed because video screens not working - delayed getting a gate at DCA Just continued bad experience IAH to DCA.
Bag got checked but I thought one personal item was guaranteed.
The new buisness class pods are 100% worth it. Loved it.
Pretty bad. No welcome drink (the Lufthansa signature drink they advertised but did not serve). No 2 round of beverages. No coffee to end your meal. No snack before landing on an overseas flight. Mediocre everything and unattentive staff. Munich and Frankfurt as connecting flight airports are terribly big (20 min walk for transfer!) and confusing. Will not fly again.
My premium economy experience did not live up to my minimum expectations. I've taken this flight twice in the last three weeks, and each experience was the same. The premium economy seat was worn and extremely difficult to recline. It took two people to return it to its takeoff and landing position. The food was OK, but for the premium that a premium economy seat cost, I expect a satisfying meal. Years ago, I looked forward to the experience of flying transatlantic on Lufthansa (I especially enjoy the hot towel before the meal), but this is not been my experience recently. I'm not going to use Lufthansa again.
If was mostly my own fault. I booked and paid for a window seat. That was a mistake for a long flight. It was hard to get up and use the bathroom. The entertainment system seemed primitive for a modern aircraft.
It was a safe and smooth flight. Members of the crew at the second level, business could have been more polite and engaging.
Our seats were not together - one on upstairs business class, the other nicer downstairs business class. Terrible!! A very nice agent worked hard with other passengers & got us upstairs together. Not ideal experience. Check in agent should have caught that! Asked about upgrade to first class for additional $2500 each. Refused upgrade saying we upgraded once already. We booked on business class to begin with so we’re NOT happy!!
Old planes and rude crew. They need a make over and better staff training. Even business class crew was rude and the hospitality was non existent.
They left a little late, contributing to our missed flight.
Great. Only issue…the cabin was kept as warm as a sauna.
I wouldn't recommend Lufthansa otherwise. We took this flight only because our flight to Kittilä got cancelled and Lufthansa offered a replacement which would have been two days later, with a night in Frankfurt and another in Munich. We refused the replacement but the staff at the airport entered in the system claiming that we accepted the replacement.. We didn't get the full refund because of this.
