Pros: booking on the internet made it half the price. Good value car and service.
Jan 12 2017
Pros: It was perfect we got there the staff was friendly and welcoming. It was high season so we did have to wait about 10 minutes but it wasn't bothersome we got ideas where to go from the staff and got coffee from Starbucks next door. The car was in great shape!
Jul 6 2016
Pros: Amazing service
Jul 28 2016
Cons: There was no shuttle from the airport so had to get a taxi.
Jul 31 2016
Find your own way.
Cons: Called to see what shuttle I should take to get to their office and was told I had to take a cab. I guess the slogan
"Pick enterprise. We'll pick you up" Does not apply. Cost us $58 in cab fare.
Aug 23 2016
Pros: The car was great and for a good price,
Cons: but the insurances are Quitte expensive
Sep 5 2016
Pros: The people here are very friendly & great working with you on upgrades.
Cons: Especially during the busy hours there can be quite a bit of a wait. I ended up waiting ~30 mins to get my car because of the # of people in line.
Sep 6 2016
fun convertible in a sunny place
Pros: It was fun to drive around the island with the top down. Worth the extra money for a little extra enjoyment
Cons: the rear windows did not close all the way on their own and no one told me when I picked up the car that I had to manually close them.
Sep 11 2016
Cons: Said we'd be getting something similar to a KIA Rio, all they had was a minivan. We didn't want something that used a lot of gas, and we also didn't want something difficult to maneuver while driving through the rainforest for the 2 of us. Disappointed that no one told us they didn't have any CARS available until the guy just pulled up in the minivan- surprise. Not happy.
Sep 13 2016
Pros: Great service, free car upgrade, amazing price, no issue with the car at all. Somehow didn't receive a hard copy of the rental agreement but printed it myself. It worth taking a taxi from the airport to thus location.
Cons: The drop off point I selected online is not an existing location.
Sep 25 2016
Great Experience with rental car
Pros: Loved that Hertz is right at the terminal. The price was not the lowest, but it was definitely not the highest. Easy checkout and checkin and the car was a pretty new car with only 1700 miles on it. Great job Hertz.
Cons: none that I can think of.
Nov 10 2016
Pros: Attentive service
Cons: Service was a bit slow but reps where dedicating all attention to the customers they served.
Nov 12 2016
Pros: very happy with the car & drop off service
Cons: was a bit of a line & getting the car took a while but it was a Friday afternoon, they should have had 1 or 2 more customer service reps also they charge a daily fee of $4.95 for tolls, i had the car for 5 days went through tolls only 2 days but charge for days you don't use tolls and Hertz won't let you opt out and pay cash at the toll
Nov 22 2016
Pros: gas mileage
Cons: I reserved a full size car (fusion or sonata) and ended up with chevy Malibu--very difficult for parents to get in and out of car. I had to wait over an hour to get my rental which I reserved well in advance. I then was directed to a parking lot where the hertz representative had no idea what or where my car was. Finally, they brought my car around and it was disgusting. The outside had so many dents and scraps I was afraid to drive it off the lot. Then the inside was equally as bad--smell, stained interior etc. This is the first time using Hertz and I will NOT use or advise any one to rent with Hertz. The previous three years I used enterprise at this location with MUCH better results.
Jan 29 2017
Long wait for pick up and claims damage
Pros: Staff nice, car clean
Cons: Wait was about 45min, lost keys but they made us wait for a tow truck who didn't speak English, no reason for us to be there and we were trying to catch our flight, then they claimed damage when there wasn't. Drive car from 1 day. Instead of bringing spate keys they towed it. Really?
Aug 8 2016
Car was not ready for us, had to choose another
Cons: Rental location was difficult to find and once we got there, they did not have the car (a mid-size) for us and we had to change to an economy (smaller size) car. Also, they do not allow spouse's tor drive for free as do some other (Avis) rental agencies.
Sep 3 2016
Hertz Car Rental in San Juan, PR
Pros: I rented a car at the SJU airport. The car was clean and reliable. The pre-rental inspection went smoothly so that I didn't get charged for scratches that previous renters made on the car.
Cons: There is no pickup service with the car rental. I had to take 2 taxis in order to rent the car, one for pickup, one for dropoff, which almost doubled my actual rental cost.
Additionally, you should know that you can't rent at SIG, a private airport, if you're already in San Juan, which Kayak was misleading about. Neither Hertz nor Kayak was clear about this until I called Hertz and they canceled my original reservation.
Cons: We had a "reservation" at noon but were told when we arrived that it wouldn't be ready for about 30 minutes. We just got some lunch only to return and find 7 more people waiting for their noon "reservations" as well who were all apparently on the list before us. The employees told us they simply didn't have enough cars and didn't have any idea when they would be returning, as if that wasn't literally the only thing their job description entailed. They also continued to tell each new customer that it would be 30 minutes when it was clear they were lying. When, after over 3 hours I asked if they could even guarantee a car for us as our hotel was in a town 2 hours away, she said "I hope so." That was it. Finally, after over 5 hours, we got a car which was much smaller than the one we requested. At that point we just wanted anything to get us out of the 3x5 box that was their office, so we crammed in and drove away. They didn't offer any condolences or money back or anything for having wasted an entire day of so many peoples vacation. Worst experience I've ever had traveling as this seemed like the norm for them to let people think they're making a reservation and then having nothing for them. Absolutely terrible
Jul 19 2016
Poor customer service
Cons: unfortunately, was unable to pick up the car. Spoke to the agent and told him that we may be a few minutes late (flight was landing at 4pm) he immediately stated that he was out the door by 4:30 (please note that we were only going to be probably 5 to 10 minutes late). Also, it was not in the immediate vicinity and that we had to take a taxi because they did not offer shuttle services which is something that we did not know about. Needless to say, we were very put off by his attitude especially when we had called ahead of time to let him know, guess he needed to get out on time. Booked another car with another car rental.......
Jul 21 2016
Puerto Rico is a dream
Pros: Avis attention to detail and customer satisfaction
Cons: Everything was great. No problem
Jan 15 2017
Generally good service and quality
Pros: Friendly service
Car free of mechanical problems
Affordable rental, final charge less than estimate