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The central location which had a lot of boutique shops surrounding it The staff didn't answer the phone when we were drivingaround to find the hotel, the rooms were bare bones with no amenities whatsoever, the parking is a slightly discounted lot about a block away ($15 a day)
The hotel's in a pretty good location with good access to public transportation. I was able to get around using buses, BART and the trolley out front no problem. It might not be the nicest part of town but it wasn't bad. I didn't feel unsafe at any point in the immediate vicinity. There were homeless around but I saw that in lots of parts of the city. When I got to my room, I was glad to see that it was spotless and bright. It was a very basic room but had everything I needed, with a couple nice little touches. The bathroom I had was large and clean with a jacuzzi tub (that I felt too bad to use... signs about a CA water shortage all around town). Bed was comfortable. The service at the front desk really made it stand out though. Ellen was incredibly pleasant and helpful and it made all the difference in my trip, honestly. She had spot-on recommendations and took the time to get a feel for what you might like. It was a little bit like having a friend in the city to help you get acclimated. I'm sure she wouldn't bother you if you're just looking for a place to stay, though. For what I paid, I'd definitely consider staying again on my next trip to the city. They give you a key to the front door that's $200 if you lose it and have to get it replaced! That was definitely an extra stress I didn't want to worry about on my trip. They need a light near the bathroom mirror. It was hard to see my face for shaving so I was pretty worried I had missed a spot. The road noise was a little annoying, but tolerable. I came in November, so maybe they just hadn't turned on the heat yet, but my room was pretty darn cold in the morning. It was fine for the rest of the day and at night though.
We liked the bed and the bathroom. It was kind of small but understandable in San Francisco. The neighborhood was very nice and there were plenty of places nearby that were reasonable to eat at. The staff were very friendly and helpful. We had paid extra for a street-view room but did not get it. Instead we got free parking so, we didn't ask for a change.
Really friendly, helpful front desk staff. My room was very clean and comfortable. The window was only single glazed and overlooked Market Street, so it was a little noisy. Hanging space was also very limited.
Everything was perfect. Very clean, super friendly and helpful staff, also great location! No complaints.
The staff was great. Recommended a nice dinner and breakfast spot for us. Very welcoming and the atmosphere was very relaxing. Showers had low water pressure. But other than that, everything was great.
Really pleased to stay at this boutique hotel right in the heart of the city. The location was great for getting to SOMA and the Castro. The room was cute. The staff was particularly great. Both Darren and Ellen were so friendly and helpful. This was a much better option than the Travelodge where I originally planned to stay. I stayed another day the following weekend because the place was so charming. There was a bit of road noise from being right on Market, but hey, you're right on Market. It was a bit hot which is rarity in San Francisco. Air condition could have been nice but I understand why the room didn't have it since hot days are so rare. These are really minor things you might experience with any hotel in the area
This hotel was a great value for San Francisco. All the other hotels in the same price range had frightening reviews. My boyfriend and I were comfortable throughout our stay. Most reviewers mention that the rooms are small, but that wasn't so bothersome, as we literally were in the hotel just to sleep and shower. We would have liked if there were a small mini fridge (for leftovers and drinks) and a dresser, though.
Cleanliness of room and friendliness of staff Size of the room- too small
clean room, got everything you need, fast wifi there was a weird charge on my card, called them for three times, every time they said will get back to me but they never do. I have to come to the lobby waiting for 20 min finally to get a chance to talk to manager.
Absolutely NOTHING. From The moment I arrived to check in until the time I departed the next day there was absolutely nothing at all that was even resembling a shred of accountability, courtesy, or customer service. This hotel has a problem with a rampant infestation of bedbugs. After only having been in the room for a a couple of hours total I was bitten in several different spots on my body. In the process I managed to actually catch one of the insects and promptly bagged it up in a small, clear, unused garbage bag. I immediately tied the bag shut and took the specimen down to the front office to register a complaint and seek some sort of explanation or at least an apology. Instead I was met with resistance. And, finally they claimed that there wasn't anything that they were going to do about the situation. Having had my luggage in the room and wanting to return home that day I was left with the chore of having to re-wash all of my clothes and treat my small rolling suitcase by having it put away in a cold storage for the next three days. This was costly and time consuming. Not to mention infuriating. That the staff at this hotel is fully aware of the problem and does NOTHING to abate the issue is not just concerning it should quite simply be illegal. I would not recommend this hotel to anyone, for any reason. Anyone looking to spend a night in San Francisco will be better served to look elsewhere.
Better than anything else at the price.
Staff was kinda helpful after finally comin out to see the situation. UGh. Party people. DOORS have big cracks don't seal right. SLAMMED doors every 2 seconds. Bunch of white people calling each other niggah while drinking til 1am . Fighting which finally led to cops coming and shutting them up. Girls showing up half naked and running in and out of rooms. Hearing people bang for 2-3mins all night long.never again. Plus 15.00 parking and not enough parking. Pay the extra money and stay at double tree in Sout San Francisco
Location is great. A lot of walkable fun. The staff was rude. The AC didn't work and I brought it to their attention. They promised to not charge for the parking to make up for it, and then they charged me anyway. Just a super disappointing and overall bad experience. For the price you would think you were getting something at least half way decent.
I liked the location of this plus the fact that you had access to parking which is $15.00 per day. The cable for our TV didn't work, the TV wouldn't turn on at times, an employee had to come to my room to attempt to fix it and was in our room for a good 20 minutes, and the people in the hotels next door sound like they're right next to you. These walls must be very cheap, it's a very loud area so I don't recommend this area if you plan to get a good night sleep.
I didn't feel safe First night people were knocking on my door all night Why? Most likely prostitutes or those high on meth First day coming back to my room a meth head was outside Hiden as I was opening my door I was surprised by him as he said hey most likely hooking for more meth money I highly don't recommend
Car mirror was stolen
It was really over priced for the an outdated room. The front desk clerk was really rude seem to be racist. It's really uncomfortable for a African American student. It's not a safe place. I stayed in room 230 House keeping did not change my sheets in the four days that I stayed. The microwave and the T.V. could not work at the same time. The t.v. had to be turned off in order to use the microwave. There was water damage in the bathroom. I was in a non smokers room but the room smelled like cigarettes.
Nothing. Rude clerk. Dirty room. Loud music played half the night. Bad experience.
The location was good for exploring the mission district First night there was a crime scene in the parking lot. Police everywhere dusting for finger prints. Next the walls were paper thin so you can hear everything happening next door from fights to people getting it on. People also hung around til 5 am screaming and smoking outside the doors in the hall way. No quiet hours were enforced. And finally, we opened up our door to a prostitute who had the wrong door number. Would never stay again.
The beds were ok, easy access to public transportation No AC in room had to leave door open with weak box fan supplied. Urine smell by elevator and stairs. Rubber band held shower door shut,
In the heart of the Castro district. Newly renovated room was spotlessly clean. Free parking a big plus.
I was very greatful that we were able to park our car in the motor lodge's parking lot prior to our check in time as we were going to a music festival all day.
Convincible location Short of towels and rags,
Great place to stay if u wanna be in the castro, Consistently comfortable and clean! Re: the construction: more than fine!! It seems they r wrapping up. Na
Very good price and excellent location on Market Street near Castro. Secure but modest, it is a good deal. Noisy location but not surprising given the great public transportation running on Market.
It was just O.K. have had better for the money it had no air condition no food Had no food and to nosie
The pilot in the heater was not lighted.
Staff was mostly pleasant and helpful but were not familiar with the room locations or soda machines Noisy, hot, robberry/stabbing occurred while I was there--frightening place
its noisy and you can not get and with the lower price i got better hotel with better location.
It's in the middle of Castro and streetcar brings you fast to downtown Rooms were smelling strange en bed matras were dirty
We had read previous reviews and find them totally unfounded! We had a great room, clean, very spacious plus the hotel supplied free parking. Friends who happened to be in town at the same time were paying $40 per night for parking at a downtown hotel. The location is excellent and personally we could not fault the hotel.
I really loved how modern/chic-ish it looked. The room sizing was decent, if it's just you and one other person. That was what I intended when I booked my room. The maids are really nice and considerate. The free coffee/hot drink maker downstairs made the best early morning coffee! The manager was really nice, asked if I needed directions. The towels provided were really nice, helped dry us off really fast. Location is wonderful, literally a few blocks from the Painted Ladies and Alamo Square! The neighborhood it's in is also very beautiful if you like Queen Victorian Homes. -The "shared bathroom" had rusty shampoo/conditioner hangers in the shower. -The sink in the bathroom was blocky and was just in the way. Really out of place. -There was a small stain on our bed sheets. -Room is stuffy. No A/C. -Walls are a little thin, especially if you have the windows open. -The window opens into this huge open center of the hotel, virtually everyone has their windows open as well, so the noise privacy was virtually non-existent. -You can see people in their rooms if your window is open. Particularly bad because of nudity. -The workers there are very strict and a little over-bearing. It was as if we couldn't have visitors just coming to our room. -Room is really small if you have more than two adults.
Excellent location, walking distance to Upper Haight, Yoshi's, The Fillmore, Boom Boom Room. Clean, cozy and modern. Finding parking can be tricky.
The staff were all great ...... very helpful. The location is excellent. Away from the tourist area but within walking distance to tourist spots. A very nice residential area...close to many restaurants and cafes . It reminded me of many European hotels. If you like to,walk, this is the place for you Outside road noise on Fillmore St. started early in the day. However after a couple of days we hardly noticed it.
Comfortable bed. Decent view of city lights. Lots of nearby restaurants, bars and cafes. Fantastic Peet's coffee machine in lobby! Friendly staff. Room was a little stuffy even with window open. Could use better ventilation. If you can't handle shared (single occupant) showers and toilets, you probably won't be happy - but they were clean, readily available and not a problem for me.
Casa Loma is clean, safe, priced right & centrally located for us. Off the main tourist path but centrally located and still easily accessible for cabs, buses, tours, etc. We dealt with 3 staff members and all were extremely helpful and very pleasant to deal with. We will absolutely stay here again. Not a complaint just a fact: San Francisco streets are very noisy and traffic noise is very loud in a lot buildings throughout SF not just in our hotel. No complaints from about Casa Loma. We got more than we expected and this was quite pleasant!
location near local bus noisy, but is in the city. no maid service, had to ask for sheets and towels after more than a week.
Very good value for money. Rooms and (shared) bathroom were clean. Bus stops en restaurants are close. Although it didn't bother us, in the rooms at the street side of the hotel there is a lot of traffic noise . 3 floors and no elevator could be a problem for some people.
Good price, decent location Shared bathroom, dirty carpets, stains on floor/lampshade
- Helpful staff - Blocks from Hayes Valley/The Mission/CastroAlamo Square - Less than a block from bus lines, short walk to train - complimentary coffee in the lobby - budget friendly Cheap beds and linens Cold shower in shared bathrooms Thin walls Can get pretty stuffy No elevator Loud neighbors
It was comfortable, had a window view looking out towards Fillmore street. Cable kinda sucked but who cares, explore San Fran. Everything was walking distances, should try stacks its like half a mile away from the hotel. Affordable, but remember its a Mom and Pop kinda hotel not the best but you get what you paid! Awesome coffee machine they had, its 10x it's size and less simple than a keruge. We lobed our stay at Casa Loma. The beds creeked, sink was in our room, whites sheets were rough. Towels are rough, toiletries are mounted on the wall in the room in a container, overall simple and self explanatory, me and the boyfriend did't really need to call any type of room service. Friendly people and we made a lot of noise in the day no one seemed to complain or had a fuss about the love making we were making haha, so yeah Casa Loma was cute not to much to complain about. BTW WiFi sucked.
This was my second time staying here and the experience was even better than the first. We got an outside facing room with an excellent view of the city (wish I could upload a pic). Clean rooms and facilities. Pretty simple, shared bathrooms and such, but you still get more than you pay for.
If you're a traveler on a budget and you're more concerned about the sights and sounds, this hotel is for you. Bring slippers if you don't like dank bathroom floors. Bring earplugs if you're a light sleeper. The ventilation isn't good. The walls are thin too, so you probably shouldn't have sex here. Just saying.
Our friends live on Grove Street, so the price and location were perfect. The hotel has history (a gold rush rooming house), and charm, and a nice included breakfast. Worked for us. Nice bay windows facing the street. There were some things to overlook, or know about: if you have big bags or mobility issues, take a room on ground floor, as there is a large Victorian staircase. Showers/bathrooms are tiny, the room is crowded, as well, but not terrible for a night or two.
That there was a bar right below us. I really liked to free breakfast and the staff was very nice! There was nothing that I disliked :)
Loved the eclectic feeling of this hotel! The staff was super friendly and helpful. There is a big common space/ living room and 24 hour open snacks that gave us the comfort of being at home. The room was clean and comfortable and felt private. The restaurant below is open late with great food and drinks, the perfect place to come back to after long days roaming the city.
Had a great common area with a fireplace and a good basic breakfast. Overall a great place! Rooms are the perfect size and clean and bathroom I had was large. If you're a light sleeper, DO NOT stay here. Street is extremely busy most of the time, windows/walls didn't block any sound. It was also a little odd that the bartender/bar was also the front desk so if you needed something you had to call the bar.
Fely more like i was staying in dormitories rather than a hotel. I wish i had that knowledge beforehand. Quaint felt like i waa stepping back in time accomodations wise. Location is great walking distance to dolores park and groceries and nightlife.
There was nowhere in the hotel or room description that said there was shared toilets and showers.
Freezing cold. The windows were constantly opened even though it was 30 degrees some nights Amazing location- close to great restaurants and transportation.
Good location. Kind people. Wifi. No bedbugs. Reasonable price. Toilet and bathroom is shared. No elevators. Kinda old. A little bit noisy when you open the windows.
The location in the Castro district. Clean bathrooms Daily room cleaning Quiet Comfortable Nothing. Hope to stay here again.
Its in a decent enough neighborhood close to all sorts of stuff. If you're looking at this place because of its location, I suggest looking farther afield and using San Francisco's mass transit. If your time is worth enough that mass transit isn't an option, you're probably wealthy enough to look elsewhere. If you're looking at this place because of the price, you get what you pay for. Particularly when it comes to shared bathrooms, wifi slower than 4G, and, if you're there during a heat wave like me, a distinct lack of air conditioning. So, is this place worth your money? A better question might be, is anything in San Francisco?
Location, price and connectivity No furniture. Was only for a night so would not comment more. Ok for a night stay.
The hotel is right near many fantastic restaurants (Truly Mediterranean, Pancho Villa Taqueria) and bars (Zeitgeist), right on many Bus lines and the 16th St & Mission BART station that will get you anywhere you need to go, you can be to Market street or Embarcadero in less than 15-20 minutes including walking. Plenty of city noise if you don't mind it. Low-frills room with decently comfortable beds, mini fridge (the best part), flatscreen TV, shower. If you're a savvy traveler, it's the perfect place to clean up and shower and maybe even get some sleep between all your adventures in the Bay area.
Location. And it reminded me of a hostel. The bathrooms are shared on each floor. Could have been a lil cleaner.
It was a clean room in an old building in a party district. I felt safe and slept with the window open. The music downstairs was cool as we had been to hardly strictly bluegrass festival and were coming down off the good times and good music. It is right by a Bart station but we didn't use it. Having the bathroom and shower across the hall was not an issue. It is hard to find free parking but possible. Bring good energy and the parking gods might smile upon you.