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Loved the modern, nautical decor and fun seating areas and games! All in all an incredible experience! Our overall experience was wonderful. There were a couple of minor details that could use checking. The shower drain was slow and the bathroom sink counter was beginning to show signs of rust. Might check into a sealer as we know it's only 4 months old and could tell that the staff was making an effort to keep everything really nice.
Stay here for the location. Right across the street from Pier 39, and walking distance to Ghiradelli Square, shops, and reataurants. $50 + taxes to park per night. The fire pits were not working during our stay, and they were not apologetic for that. That was one of the main reasons why we decided to stay at this hotel.
Rooms are nice but very basic. No mirror other than bathroom and no microwave. Definitely not worth $300+ a night.
Funky features and a great games room. Loads to do with a family.
The location (and that's it) The hotel was under major construction which we were not aware of in the slightest prior to booking the room. The room lacked more than a single mirror and there was no door on the closet (this wasn't a huge issue, but in a way it served as the icing on the cake for what was a pretty horrible hotel experience). I'm a Club Carlson member, and after that experience I am in no hurry to book a room at another affiliated hotel.
Wonderful bed and pillows 1. Under construction. ...need I say more. 2. A new remodeled room had no bathroom counter space w/ a pedestal sink. Only mirror in bathroom.
Location is perfect, rooms are clean and well kept. Staff is very friendly. Great place to stay, unique property with special amenities not typically found in hotels.
The Game room made our stay extra fun for our whole family. The beds were firm but very comfortable. Love your fresh decor.
Room was small but nice. Too expensive & staff loud.
Nice Clean and modern Could hear guests above us all night walking around. But the biggest downer was that while they advertise poking is available they don't tell you it's $49 a day
Such a hip fun hotel
Nice location. Having to pay 50 dollars for one night of parking. Absolutely ridiculous. Also, no fridge or microwave. Sleep number bed wasn't working. For $250 a night I definitely expected more.
Feels like an adventure since it appears to be on a us ship!
I loves the fresh but edgy rooms. Do the valet parking.
The service, location and amenities were incredible. Very comfy beds! Everything was perfect, except the shower would clogg a bit. Would definetly recommend
I liked that we were in walking distance of the wharf and North Shore. A few blocks from the congestion of fisherman's wharf gave us some peace and quiet. We were able to sleep with the window's open without the noise from the streets or groups of people invading our space.
The location and staff were wonderful. The gym was very nice. The hotel was clean. . For my purposes, it was perfect. The bathroom could use updating, but it was okay. I would NOT classify this as a romantic hotel. The Edison lamps were unique but not very effective as lighting.
The staff was awesome! So attentive and willing to help make our stay better. The concierge called to make sure all of our tour and restaurant plans were taken care of properly. Great job!
Excelent bed, shower, big room, quiet. Staff from front desk confusing and not gentle. Didn'tgive important information. Lounge vip not worthy.
The room cleanliness and decor. Customer service-I had requested a 1 bed and they initially gave me a double. So we had to go change rooms. Then at 6am there's was a fire drill so everyone had to evacuate but the issue is that the staff never offered an apology.
Got to the check in desk and found out there was a hidden fee of $30 for internet and other incidentals. Bait and Switch
Clean, renovated, stylish, friendly, with a perfect location. Not a the over priced dirty old hotel usually available for the price in the warf. I did not pick the hotel or we wouldn't have stayed in this area. I was WRONG. They've saved an old hotel from being an awful tourist trap. I was anticipating mushrooms growing on the carpets and paint from the 70's. But it was as clean as a Hampton in or Holiday in express I would usually use during the week for work. Location is at the end of the war so getting in and out of there was easy. It's also at the end of Columbus state getting into little Italy and over to China town were also simple. Again, I did not expect this clean of a room for that close to $200 in this area. Would stay here again if asked to. Charged for waters. Hotel elevator room card reader. In room AC could have worked better, but it was well enough that we didn't bother to complain. Not enough outlets. Though there are charging stations in the room, only 1 next to the bed and the other shut off when the TV was off. Stairwell doors all need new door closers. Bed looked lumpy but slept fine.
Location Booked and paid extra for king bed, when we checked in there were none available, so still had to pay extra for 2 queens.
Super clean New and very spacious rooms Air scent in lobby TOO strong which appears to be overdone these days in many hotel lobbies
The room has a very hip vibe that is a hit with my kids ages 12-17. They love it! The hotel is just a block away from the cable car when we came back from a night at the downtown area. No hassle when we went around SF downtown and back. It is also within the activities from the pier. It is far enough from the main noise but near enough for a few minutes walk. Very accessible to all the great restaurants and activities around the area. None
Sight seeing and shoping No
Excellent as usual. Staff very helpful with an early check-in.
The staff was very friendly. From the maids to the doorman to the concierge everyone was concerned with trying to help us have the best time possible while we stayed there. Loved using the free loaner bikes to get around the wharf.
Location and comfort
The staff was friendly. Concierge restaurant recommendations on the money. The location was excellent. Rained the entire weekend-but no matter the hotels had huge umbrellas for their quests. Lighting could have been better when you entered the room (outside bathroom.) Prefer bathroom sink outside of bath/shower area. Allows two people to get ready at same time.
Location..decor...staff...service...all were great!!!
evberyone was great and very helpful the location was perfect our view was a wall
Location location location The hallways have an unpleasant odor; however, the room did not - thank goodness.
Nice room. Nice spot. Valet was very expensive, They did not warn about the price up front. They were insistent we took a mini bar key even tho we didn't want one. no nightlife around the location.
The room was very comfortable, in particular the bed and pillows were comfy.
Big positives: cleanliness and size of room, very cheery staff, newer hotel. Somewhat kitschy decor that was also endearing . Cool rough hewn wood beams in room. As a former San Franciscan touristy Fisherman's Wharf wouldn't be my first choice but appreciated quietness of area. Far cleaner, quiet than Union Square or SOMA. Better value than Union Square, much nicer than motels on Lombard. Heard some guests making noise in hall in middle of night.
Close to warf. Parking wAs $50 on top of hotel room fee. Not cool. I've stayed at much nicer hotels for a lot less. You're paying for location
I really enjoyed the location. We were able to leave our car parked in the garage while we walked around. While checking into the hotel the lady got smart with me numerous times. When I asked about the noise level she gave me a smart reply. Parking was expensive! By the time they added on the hotel tax it was almost 60 bucks!
Dated but clean. Need a new decorator when they renovate. Horrible.
Nothing Poor bathroom and shower.
It was close to the bay, can walk easily to restaurants and attractions. There were no included amenities for the price. Parking is an extra $52 plus $7.50 a night tax. Wifi is $15 a night +tax. You have to call up for more than the 2 creamers for your coffee when they leave 3 packs of coffee. The noise was absolutely terrible as the bus station was right outside our window. Overall for the price it was very run down with very little to offer for calling itself a 4 star hotel.
We will stay at no other hotel when we are in San Francisco
Very little Bathroom unpleasant room right next to loading fock
The beds were absolutely fantastic!!! The rooms were comfortable. The young man at the registration desk, around 1 or 2 PM on 12/05/126, was very courteous, helpful, and went beyond just being nice. Our hats off to his customer relations skills. thank you to him because of him we would return. We needed more coffee and cups and they were delivered promptly and with a smile. Again Thanks!! Tub and toilet area!
Location and staff were great Overdue for renovation
The room was very spacious No showercap in bathroom
Staff EXCELLENT Noisy room
I liked the proximity to the wharf and the activities. Wifi being an extra charge was beyond my understanding. I do not understand how a business that charges as much as it did for its daily rate, did not have it included in the cost.
Our stay at the Fairmont Heritage was extremely relaxing. The kitchen, laundry in the unit, and the overall decor were perfect for our needs. The hotel staff were friendly and always willing to help make our experience pleasant.
I liked the decor in the rooms. The size of the apartments was fantastic. The location and views of the bay was fabulous. The hotel staff were also fantastic & went out of their way to make our stay as pleasant as possible.
Please write at least 15 words
Everything! Great hotel,very relaxing and in a perfect position to access all aspects of San Francisco.
The hotel is stunning and exceeded all of our expectations. Lovely attentive staff, brand new, state of the art technology, beautiful furnishings. Highly recommended.
Clean rooms, nice staff, excellent location. Horrible view. Parking is outrageous.
Staff was fantastic, curtious and always had a smile on their face. Safe, pleasant hotel, within walking distance, two blocks to be exact, from Fisherman's Wharf. Restaurant/Bar closed at 10. It would be nice if at least the bar was kept open until regular adult establishment hours.
Room had very tasteful decor, bed was comfortable, staff friendly and helpful and location perfect for the first three days of a travel vacation.
What a disaster this place was. Facilities look nothing like the photographs. The entire operation was ran out of the basement what a complete disappointment
Great location. The staff was friendly and the dog stayed for free. 55$ parking, the room was kind of old but they are remodeling currently
Friendly staff. Nice amenities. Some construction noise at early hours
THat was close to good places no breakfast
Loved the location, everything was within walking distance Valet was a little high priced, worth it considering the location
The hotel overall was very nice. The staff was very friendly and helpful. Lobby was beautiful. Restaurant was delicious. Our room wasn't cleaned very well. There was hair on the walls in the bathroom. A dog biscuit on the floor and the carpets were dingy and needed a deep cleaning. While it was a nice hotel it was very expensive for the accommodations you received.
The view of our room wasn't great but we checked in late at night and leaving early in the morning,so we didn't care. It was clean ok but behind the drawers and the TV stand wasn't for a long time, lots of dust and coweds..The parking was very expensive, $57.00 total. The other hotel we had stayed a week ago 2 blocks away it was $26.00....Unbeleivable priced! The wrapped sandwich that we had from the "snack booth " restaurant (it was closed), it was very good and priced fair. Garage parking price, $57.00 total...too expensive...
The hotel is conveniently located within walki g distance to main attractions in a beautiful city!
Der Pool. Die Lage. Frühstück Buffet.
It's just a block away from the main street. In close proximity to bars and restaurants . The staff at the front desk was very helpful. We didn't go to the bar at the hotel but it looked inviting and we would have if we had more time. The hotel is a little older but nicely maintained.
Lots of food choices around the area including Starbucks. Looks clean. Nobody asked when we came in if we need help in our luggage. The bed creeks, make some noises when you move while sleeping. Parking is not included. You need to pay 50 bucks per night.
Proximity to the wharf 1. Found a man's underwear in the drawer. 2. I was never informed I would be charged an additional$100 on the day of our check-in. I saw the charge on my online visa statement and told only after my inquiry. Since there were no damages to the room, I should expect a refund in a few days. My experience has been that possilbe extra charges are done after check-out and NOT on the day of check-in. 3. A few ants coming out of the heater. 4. A $51 charge for underground parking because of the high rate of car break-ins so I parked there, only to find they also have overnight parking in the gated registration lot but told the price is the same???? Likely or another way to charge more???? No transparency.
It was really close to all the attractions to Fisherman's Wharf The room we were in had a lot of guest traffic within the building such as people walking up and down the stairs and doors slamming. (room 241)
Staff extremely friendly and considerate, great location. Parking way too expensive, and maid would knock on our door way too early. Should wait until 10 not 8. Breakfast too expensive for not the best food.
The hotel is very 2 blocks away from any event or attraction I found 2 spiders in my bed . I just killed them .
Location, availability of Uber drivers, value. Near enough to family in SF to get together with a short Uber. My purpose for the trip was to help a family member and I was not at the hotel much except for sleeping. My room this time was on the Main Street in the Wharf Building and the Marriott hotel across the street had trash pickup at 3 am which was very noisy and lasted over an hour including loud talking and clinging of metal containers. Lost some sleep due to this. Otherwise hotel was quiet. Will specify room location next time!
Staff was great. Location was great Small beds. Noise
We walked into our room and decided to check the beds before we went to sleep because we heard of bed bugs at this hotel. And to our surprise we found a condom! We called the front desk and they sent up a security guard (not a manager, which was weird). They switched our room but offered no other accommodations. After we called to complain they said they couldn't do anything more than they did...they also mentioned they would call us back and never did. Not a good experience.... I can understand a messy room, maybe a cigarette but an open condom on the bed is unacceptable.
Location Price confirmed by booking.com was not registered with the hotel. When they tried to charge a higher rate, I had to present the confirmation email from booking.com in order to get it adjusted down to the confirmed amount.
The hotel was clean and convenient to getting around the city, especially the piers and fidi, which is why we chose it. The neighborhood is very touristy, which means the restaurants aren't great, nor is the shopping, but it's close to some tourist attractions if that's the purpose of your visit. The outdoor pool and spa were an added bonus! The hotel also offered laundry machines on each floor which was nice (though detergent should be included in the cost!). The room itself was very clean, comfortable and modern. There were USB plugs and big, bright windows as well as an ottoman for lounging while working. The included wifi isn't super fast, but can be upgraded if needed. Some of the desk staff was less knowledgeable and friendly than I would have expected, but others were great and made up for it!
Close to the wharf and waterfront Huge construction going on. Had to take side door, make shift reception area. Didnt really feel welcome. would have preferred to stay elsewhere had I known about it.
The place was gorgeous, clean and spacious But they were so understaffed. We checked in at 430pm and did not receive our crib for the baby until close to 10pm! We had to call them once to remind and I had to remind them at the counter when I came back from the store. We also added some items for them to bring up like baby shampoo and toothpaste, etc. when housekeeping came up at 930pm, he only brought the small items. I asked about the pack and play and he said they never told him. I assumed he was going to ring our toothpaste and the bedding for the baby, no. They didn't tell him about the toothpaste either!!!!! He had to come back twice!!! It was late and waaaaay past the kids bedtime. Sooooo annoying. The ladies at the counter made it seem like they would take care of everything but they didn't. One of them even asked me about the crib check in. Very disappointed.
The staff was very friendly and helpful. The facility was clean and comfortable and you couldn't ask for a better location for Fisherman's Wharf.
Price, Location, access to taxi's. I requested the earliest possible check in time, and after my flight landed on the day of check in, the Hotel text me and said that I couldn't check in until after 3pm. I didn't have a rental car so I had to drag my luggage around downtown SF. I also requested to have a room with a view and a room on the highest floor possible. I was put on the 3rd floor with a window facing the hotels interior roof top. Zero view. There were large cobwebs above the bathroom door frame, the top sheet of my bed was yellowed on the underside and there were a few small stain marks on the sheets that were either wine, juice, or blood. King size bed was not comfortable at all. I HATE the hotels TV/entertainment system. The remote has a rollerball to control a mouse on the screen that is so small you can't read it unless you are sitting in the chair at the desk. Least user-friendly system I've ever used in a hotel. It's like you are watching tv through the computer's "tv application". Really strange.
I was here on business. I was very pleased with my room and the staff. My room was really clean and the workout room had many treadmills. The only thing negative comments would be minor so I won't even mention them. Thank you Hyatt !!
Location was close to wharf activities Food and shopping choices were abundant. Location had some logistic predicaments Cable car hub is nearby but there was an accident so I had to take a bus but it didn't go to my END point and I had to walk 5 blocks UPHILL
Great location. Staff was very friendly and accommodating. We had 2 doubles and the beds sagged in the middle. Very hard for two people to sleep in a bed. Kept rolling into eachother. Please update mattresses.
Location, Comfort Parking way too expensive.
Concierge services was excellent
The staff , especially Katie at the front desk went above and beyond to make our anniversary stay wonderful. Nothing
Very nice hotel, the remodeled areas are beautiful. Beds were very comfortable, the location is stellar and the staff are graet. I was told that the remodel had changed the layout and contents of the rooms. As a result, I reserved a room with room for four people and arrived to a room that would sleep two. The issue was resolved with rollaway beds (the room was quite large), but that could cause problems for other people.
House keeping is good and something unexpected good....... Breakfast is not good enough e.g. lack of variety of fruits
Perfect location walking distance to main attractions. No guest laundry facilities had to walk to another Holiday in to use the laundry. Breakfast times could have been extended to at least 10am.
Very well situated to everything - transport, shops,
Very close to the wharf, restaurants, cable cars and cruise terminals.
Location and friendly staff. Room was clean and quiet 3 years ago the parking wasn't as expensive as this trip 51 plus 8 tax each night is outrageous
The Location was really good The breakfast was poor and the room was a bit dingy with a small bathroom. They had a coffe maker in the bathroom - yuck!
The rooms were clean, the cleaning staff was friendly and always greated when we would pass. The breakfast was very good and had a lot of options, we always are early and it seemed to get really busy the later you ate but they never ran out of food. I felt like it was a great value! The hotel is located in fishermans wharf and is walking distance to the pier and tour buses, bike rentals, shops, and dining options. We did not have hot water the first morning however it was fixed when we got back to the hotel later in the afternoon. The concierge staff could have been better- they suggested an Italian place for dinner that had terrible reviews- - im glad I checked ahead. We also asked about bars and nightlife and she sent us to broadway street which is full of strip clubs- didn't see many bars- after the fact we figured out that we should have been closer to the beach on the same street. They lacked knowledge of the areas, I know it's a big city but they should be familiar with areas to send tourists.
Great location, excellent breakfast, comfortable rooms and courteous staff There is no fridge on the room
Cleanliness/comfortable /location Parking fees
The location is within walking distance of our destination, the hotel is very clean and staff friendly. The room did not have a refrigerator or microwave, our previous stay there the room had both.
Convenience of location, it is within walking distance to most all tourists attractions. The parking fee is outrageous ($45) and you must use valet to park your vehicle. Customer service was professional; yet, it wasn't above and beyond what should happen.
Great location, pricy for the little you get. Not the cleanest Marriott I've stayed in
The hotel staff was very helpful! Everyday Edward had suggestions for us. The room was very clean and was in a great location. Only a block from the dock, food, shopping, and tour buses. Street was a little noisy. But obviously, not the hotels fault.
The price point and location were great. The staff was always kind and greated us. It was nice and clean. So was the general location of the hotel. Some other "high end" hotels in the financial district for instance suffer from ridiculous pricing ,and you get to watch homeless at close range. The beds were terrible ,imagine the Grand Canyon combined with the Marianas trench. Rooms very spartan and bland.
The staff was great. Helped with tickets to attractions and local restaurant suggestions. Comfortable beds were a plus. No free breakfast, but reasonably priced breakfast was available
I loved the comfortable bed, the cleanliness, and the friendliness of the staff. We had stayed at another location the night before which was so terrible, that I was online looking for a hotel and fortunately found the Marriott. They were able to accommodate us and turned our potentially awful weekend into a great success. I wish we would have found Marriott earlier. Could hear some people late at night but they settled down quickly enough.
Within walking distance to everything you want to see! Perfect for families! Love the breakfast room. Very clean!
This place is bursting at the seams with character. I really enjoyed the vibe, though I'm not quite sure how to characterize it. I was in a room directly above the restaurant, and it was loud. Pack earplugs. The mattress wasn't super-comfortable, but it was fine.
We could barely fit in our room because it was so small. We were the first room across from the bathroom and could hear every time someone went pee. Like literally hear them pee. The lightbulb flickered and a curtain blind fell off. The bed was uncomfortable and room was so tiny.
The decor and atmosphere was fantastic, i'd definately stop again and encourage others to try a few nights there for its charm and value Not really a dislike but the rooms were small, i really wanted to checkout the pent house.. maybe next time!
Good location near Fisherman's Warf. Low price. Comfortable bed. Friendly staff. 100 year old hotel. Per other reviews I requested a room with a sink. This allowed me to brush my teeth, shave, and have drinking water without leaving the room. Others had to do so in the hallway shared sink. Imagine what a low rent hotel was like 100 years ago, and you will be fine. Thin walls, older mattress and bedding and furnishings. Small, but to be expected. Shared bathrooms and showers were not ideal, but not a big deal for a quick one night stay.
The hotel offers good value and a good location as well as character. Guests get a discount on the nice restaurant attached to the hotel. Hotel staff were friendly and welcoming. Rooms fairly small but comfortable
The vintage and historic feel of the hotel. there's an almost communal hostel-like atmosphere to the hotel due to the nature of amenities such as shared bathrooms and washroom. Interior is incredibly beautiful. Parking was a pain but that's an issue you'll encounter with many places in SF. gotta be careful with noise levels since you can hear things and sound can easily penetrate through walls and windows.
Was a little worried about the bathrooms being down the hall. However, this was no problem at all. Had to wait a time or two for a shower, but was extremely pleased with how clean the shared areas were maintained. Of course, would have preferred our own bathroom.
The price and what you get for it. The rooms were too cramped
Easy location, checkin, shared bath done quite nice, quiet and clean as a whistle
I liked the atmosphere, and the fact that for a shared-bathroom facility there were multiple baths and toilets available. I also LOVED the location and the general 'feel' of the place. the room was just so incredibly TINY! barely had room to move around the bed, which would not have been so bad if there were at least some sort of desk or table to sit at, or a lounge area in the hotel that had a table and chairs (there were several couch-type areas but nothing that could double as a desk). I was travelling for work, and could not really do much at all at the hotel. also this was listed as a double room... I cannot imagine sharing this room with someone else.
the location is amazing, the place is tidy and perfectly clean, we basically loved it! nothing really
Clean and very quaint. Friendly staff. The location was great, near the wharf and cruise terminal. Had coffee and tea available near the front desk. Was excellent for the price we paid! The rooms were very small. Had to put the chair on top of the wardrobe so we could both put our suitcases on the floor.
Great location, with service oriented staff, great room comfort and size. Great price. Already recommended. The room has no air conditioner, thus the noise from trucks and electric cars early in the mornings is sometimes uncomfortable, specially when you are very tired. Should tried to work on this limitation.
It was very close to the main sights of San Fransisco which made getting around easy. No
The location directly adjacent to Fisherman's Wharf is excellent. It is convenient to transportation. Within 2 blocks, there are restaurants of varying levels, a grocery store, workout facility and shopping (either souveniers or really high end artwork). My room was on the second floor front and was very bad for street noise. The bed was quite firm, but not in a comfortable way. For TV addicts, there is a limited range of channels. Only tiny safe deposit boxes at the front desk. Day staff very friendly. Night staff more indifferent. Maintenance appears OK. Told them my shower was not draining properly on the first night. It wal fixed when I tried again and stayed that way.
Hotel position Don't have any kind of breakfast, even if it was included in our booking.
Close to the Harbor missing internet conex.
Great location and it was clean. I didn't need anything more. The clock in the room was nearly 1/2 hour slow, so I nearly missed my bus the next morning.
the position of the hotel, very convienent no
#1 reason for booking this motel was free parking. For the price comfortable beds and location was an added plus. no air conditioning....It was raining for two days and the room was still hot at night. (in late October)...Summers would not be comfortable. The lady on the desk was not friendly at all.
View from my room window
Access to all local amenities