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We stayed here for one night, it was perfectly located and the staff were all very friendly. I really loved that they had normal sized towels, not the typical little ones that great elsewhere. The breakfast was also well served, some bacon would have been nice but hardly problematic that is wasn't there. I think every hotel now days should have a USB charging hub but at the very minimum somewhere convenient to plug in your phone, Ipad and computer. This place only had one visible spare plug which was in the middle of a wall a nowhere near the desk. It also was very lose so that it was hard to get the plug to stay in the wall. Sadly though, this is more typical everywhere you stay.
Hotel was walking distance from a lot of locations we wanted to visit. Hotel was clean and bathroom was better than pictures shown. We had a problem with our booking. Hotel staff/manager did not seem like they wanted to fix issue that they created. We requested a specific room(golden gate view) weeks in advance and they denied our request stating they were out of rooms. After I called multiple times to confirm reservation. Later that night I go to the lobby and Over heard a convo between staff and another guest, saying they were going to upgrade him to another room (golden gate view). really?!?! That's not good customer service at all!
Very clean & staff very friendly. Helped with navigating the city. Bus stop out the door was very convenient. Large basic room with desk. Nice looking pool & deck but rained so didn't get to use pool. Breakfast included with cereal, waffles, yogurt & pastries. Large room so would have liked a small couch or reading chair for more comfortable seating. Not the fastest elevator but only 5 floors so no big deal.
Clean, convenient, helpful staff 4:00pm check-in, noisy
Some place is clean. Some place is poor.
I am very upset with this hotel. We booked this hotel for our mini honeymoon in San Francisco. We booked and were guaranteed a king bed. Upon arrival we were told that we had Queens. I showed them my reservation that clearly stated that we booked a king. The front desk clerks were very rude. They didn't seem to care that our reservation said king. They said they gave our room away. Thanks for ruining our honeymoon. After a while they offered us free parking which was nice... but it was after I threatened to leave. The hotel is gross and not like the photos. Our bathroom was filthy and the toilet paper was on the floor. The bed was actually decent- but NOT A KING. I will definitely be spreading the word that you should not waste your money on this hotel. Perhaps if they would have showed some sympathy to our situation I'd feel different.
Friendly staff, clean room. There wasn't shampoo in the shower, just body wash and conditioner which was odd.
Big room, lots of space Because of the architecture of the building, in order to get to my 5th floor room, I had to go to the 4th floor, walk around the building, and take a different elevator to the 5th floor.
easy check-in/check-out, free parking (don't mind double parking & surrendering keys), convenient location. walls too thin, can hear neighbors loudly outside the door. didn't mind the city/traffic noise since its, in fact, a city (duh).
Front office staff very friendly. Rooms were dated and it was under construction. Had to be moved to a second room because of a leak and the room not being cleaned yet.
Great place! Location, value and friendly! Will be back!
The hotel accommodated free guest parking for every guest. Compared to other hotels the price was lower,. San Francisco is expensive though. Many guests smoking in front of their rooms. One person even had laundry hanging by their door.
Cheap, good location. No bedbugs! While I was there, a car got broken into in the parking garage- right next to my car. Their window was broken and someone stole their expensive luggage.
Good location Staff was rude. They made my wife cry.
..... 1. Thin walls, could hear neighboring rooms conversations clearly. 2. cockroach in bathroom. 3. when my travelling partner tried to return to the room after visiting with friends the key card did not work. I was not there but the friend walked him to the hotel. This was 9 hours after checking in. The attendant was rude and refused to rekey the card without an argument then a scolding after. Ridiculous.
Location Everything else. Possibly the worst motel i have ever stayed at.
Location Friendly staff Only one elevator Limited parking space
Location close to Muni and decent value for the money. Internet connection and speed could have been better and faster. Too many disconnection and slow at times. It will be nice to have dedicated area for free breakfast, instead of to go and have it in your own room.
Quick cab to union square, had cute diners and deli's right across the street. Great hotel if you're looking for something affordable but clean and near the heart of the city. We were only there one night and barely in the room so we weren't looking for luxury. Breakfast was just a few items, but didn't affect us at all.
We had a lovely weekend at Jackson Court. The location was perfect for walking to all of our destinations, and was a stone's throw from some amazing restaurants and fun bars, but at the end of the night it was great to come back to a quiet location. We slept with the windows open both nights, and my boyfriend wasn't bothered at all. I sleep like the dead, but he could hear a whisper from 3 blocks away and be up for an hour. Breakfast was simple, but enough, and we really enjoyed meeting some of the other travellers that way. I can't say we took advantage of the afternoon tea, but it was a nice offering. All in all, our stay was lovely. I imagine we will try and spend our future San Francisco stays at Jackson Court. While we didn't take a car, I can see what other reviewers were talking about when it comes to parking. This neighborhood is extremely residential, and that could present a problem for some. We also happen to love walking, and were willing to hoof it to most of our destinations, but if you are not a walker, public transportation is a bit tricky. Whenever we got tired of walking, though, uber or lyft were always readily available and pretty inexpensive
I liked the coziness of it It was kind of far from public transportation
Superb location, staff very courteous and all rooms beautifully decorated and maintained. Very different experience from large impersonal hotels.
great location in Pacific Heights, walking distance down to the Marina/Chrissy Field/Chestnut Street. Local neighborhood with lots of shops and restaurants on nearby Union and Fillmore Streets. The Corner room was very cozy with window seats and chairs.
Perfect place to meet sophisticated, interesting people from all over the world. Nice style, friendly staff. No.
Beautiful area of Pacific Heights
Breakfast was fine Location was good Parking was too expensive. Elevator was slow, stinky and dirty Wifi was slow
Location close to most everything
The room was clean, good view (we could see the Golden Gate Bridge from our 6th floor room). The staff was very friendly. Parking garage spaces were tight but adequate and a good value at $26 per overnight parking. If you are a light sleeper, this place probably won't work for you. It was very noisy, outside and inside. We could hear traffic, sirens, and even people talking outside on the street at all hours. Two homeless people on the sidewalk had a loud argument at 5 a.m. regarding a space they wanted to claim for the day to solicit donations and we could hear them quite well. In the room next to us we could overhear their conversations even though they weren't talking loudly. The walls must be rather thin!
Clean, comfy, big room, good view, nice beds Slow wifi, pay for parking $26, expensive $300 a night, ugly carpet, pop corn ceiling
Really great location if you're going to go to Fisherman's Wharf or Ghirardelli Square. Room was pretty good-sized. The woman at the front desk lied to us when we checked in and told us she couldn't take our travel visa because it was against company policy. When we checked out in the morning, another woman told us that she couldn't take it because our bank would overcharge us and she was just protecting us (which was not even close to the story the woman told us the night before). She insisted on taking another card, even after we tried to explain that the reason we had the travel card was to protect ourselves and keep from getting charged ridiculous fees by our bank. Also, when we were getting ready in the morning a woman from housekeeping started banging on the door, and then tried to open it. When she saw us in the room (a full two hours before check-out) she said "Oh, you're still in here. Well, when are you leaving?" Not "Gosh, I'm so sorry!" For the outrageous cost of this room I expected better service. Since my partner and I had to pay a bunch of ridiculous fees because they wouldn't accept our bank-issued travel credit card, and because they both lied and were completely rude about it, there is absolutely no way I will ever be staying there again.
Location was awesome. Staff so very friendly. Traffic noise at night
Comfort Inn By the Bay was close enough to the things that we were looking for that we were able to walk from place to place for much of our trip. The staff was very friendly and the hotel felt safe and cozy. Even after we checked out, there was a place for us to safely leave our luggage until we actually left the city.
Price was reasonable. room was clean. The room was not big like some of the reviews indicate but OK. Breakfast was included even though its nothing special but give everyone a good start in the morning. it's quite far away from all the actions are. About 20 min. walk from the Fisherman's Wharf. Not far away if by car or not hilly but it's SF, hills are everywhere! We stayed on the 3rd floor, every morning shortly before 7, we could hear chairs moving around, you couldn't really sleep in if you wanted to. The noise was from the breakfast room on the 1/F. It was very annoying!
I love the breakfast. Not much I can say bad.
Considering everything around the area is expensive this place wasn't too bad. If all you need is a room in something that looks halfway ok, it will do the job. Nothing flashy but I do give them credit for at least serving sausage, eggs and waffles with the breakfast. Nothing too bad to say except the front desk people being a bit disengaged but they got the job done. No cool extras like gym, pool, etc. Im sure that's to be expected in a crowded city.
It is a very clean and bright hotel, nicely decorated for Christmas. Sound proof walls. Cozy room. Good free breakfast. One of the cheapest decent 3 star hotels in SF. Free WiFi. The parking garage experience was AWFUL. very narrow and low ceilings, with many poles in the way that made it very hard to maneuver. I drove a friend's Ford Explorer which ended up getting multiple dents and scratches from hitting the poles to avoid hitting other cars. If you have a van or truck, DO NOT sTAY HERE. The extra money I saved by staying here ended up costing $500+ in damage repairs. Also, the night staff at the hotel was rude and unhelpful.
Comfortable stay. Lovely staff. Enjoyable full, free breakfast. No black out curtains in the room.
Nice Location for walking to attractions, handy with the parking (although a little tight but we liked the challenge!). Breakfast was terrible - cakes and muffins do not a breakfast make! Hotel needs an update and seemed a little on the expensive side for what it was.
Location: the motel is within 20 min walk to Fisherman's Wharf. Parking: Limited, but available on premises. Beds: comfortable -Cleanliness: booger on the lamp on the night stand; partially torn shower curtain; hair on the bath tub drain; mold on the lower end of the bath tub's handicap handle. -Noise: very noisy heater/cooler. -Furniture: dated worn-out pieces from my grandmother's attic. -Detail: discolored bath tub ceiling (2 brush strokes of paint could have gotten it back to perfect condition); rust/mold on the shower's rod (could be removed in 5 minutes with bleach); electric outlet's plate on the side of the bed loose and outlet not working; TV's wires all loose and coming out of a hole in the wall; one of the first night's towels was worn out with side threads hanging out. -Parking: this is a family motel and guests return early. So when I returned back late, there was no parking. Since Sat and Sun parking is allowed in front of the motel, I parked outside. -Breakfast: served in the lobby with only 8 to 10 seats available. If all taken, they ask you to take a tray back to your room. -Staff #1: I left the room in the morning and placed the "please clean" sign on the door. When I returned in the afternoon, a manager (??) knocked on the door and gave me an authoritative lesson saying that I should not have left the sign outside, since I did not need anything (was always under the impression that the maid, once done with the room, places the sign back on the door handle's inside the room. -Staff #2: When checked out, my friend accidentally left a phone charger plugged in an outlet. I called the same day and asked for them to find it and mail it back. Their first response was to tell me that there were going to charge my credit card! I asked them if charging my credit card 45 cents was worth it and could not cover it in the name of good customer service, since I stayed in the motel for 3 nights (and overpaid). They said NO, and promised to call me back once the charger was found. Still waiting for the call! -I travel nationally and internationally and have never encountered such horrible customer service. No American or American-raised owner or manager would ever run this kind of business with such bad customer service. -Sorry, but I would not stay there again. Tons of other places would love to have my business and they will.
It was good value for the money and the location and facilities were excellent.
It was very important to me the parking car, and the location where the hotel is. It is near of almost all places I want to visit. I don't like the carpet.
Comfort of the rooms- clean and comfortable bed, nice bathroom, nice view from the hotel's terrace, and nice people. Cafe and continental breakfast.
I liked the location and the free parking. The room needed some repair, paint and the shower head needed fixing.
location They did not have my reservation. If it would have been full, there would be problems for someone
Easy to find on a major street with free underground parking. Easy walk to local attractions like Fisherman's Wharf and Union Street with bus service to go farther. Plain and simple, small so no crowd issues. Beds new and very comfortable. Needed some better maintenance in bathroom and common areas. The rooftop terrace is minimal and could be a real asset with some decor and character touches as it offers excellent views.
I thought the location and closeness to fishermans wharf and easyness to the other transport was great i thought that the price was a bit excessive for what we got but the location made up for some of that. We had a lot of trouble with the Wi-Fi.
Parking was convenient & location was also convenient to restaurants and sites.
The handy location and friendly and helpful employees
Good value and good, safe location, close to bus lines.
Location is very good, close to Fisherman's Wharf and easy access to Cable Car and Streetcar. Neighboring street, Polk Street, has a wide variety of nice restaurants. Good value for the money in central San Francisco. Sound insulation relatively light.
value if you just want to put your head down at night, room could be updated , looks kinda old fashioned, but it was suitable for what i needed it for. room could be updated , looks kinda old fashioned, but it was suitable for what i needed it for. walls a little thin, could hear showers from the next room right by the headboards, lots of noise coming from the room above us,
The location. It was near everything we wanted to do Didn't have the amenities we asked for (I.e. fridge/microwave)
The staff was frinedly and helpful There were no in room movies and now swimming pool. The continental breakfast could have been expanded with fruit.
it`s proximity to the fishermans wharf area and easy access to Van Ness/101 freeway. rooms facing Lombard st. are prone to street noise during peak traffic hours.
The Travel Lodge was a clean and convenient facility. The staff was wonderful!! None
The staff were really helpful. They let us checkin early and didn't charge us. They were good value for money. However the room was basic and did the job. You would have to eat out as the are no kitchen facilities.
front desk was very helpful when we couldn't figure out where to park in the garage extra charge for parking. At the rate of the room parking should have been included
It was what we expected, car park is extra which was not clear from the booking info?
Great staff, very friendly and helpful. You can walk from the hotel to important touristic places.
The service No complaints
Great location with parking. Friendly staff. Clean.
Nicely situated in the Marina neighborhood. Plenty of lovely restaurants there, better than downtown. There's no room for breakfast: take it outsifde at the pool or into your room.
The location was great - walkable to boutique shops and restaurants, plus the marina. The hotel room was clean, offered a walk in closet and had an updated bathroom. The bed was comfortable too. They offered a year round heated pool and continental breakfast as well. This was our first stay, but it won't be our last!
Convenient location, very close to centre of city, able to walk to Fishermans Wharf. Very close to bus routes making it very easy to get around the city. No coffee making facility in the room
Great location, fun decor-friendly staff a little noisy
Clean fresh rooms, colourful decor, heated pool, very good location.
Staff was awesome-location is awesome
location - great, for city tour.staff - very good. breaffast - nice but you have to eat in your room. totaly - convinient but quite expansive for similar hotels/motels. here - 170 $ for 4 guest, similar - 120$.
It was in a great location to walk along Lombard Street, to the Golden Gate bridge and to Fisherman's Wharf and we felt safe in the area. Our first impression was unfortunately terrible as we were given the key to someone else's room and walked in on a group of guys drinking and smoking, very early in the morning! This made us think we had made a grave error in location and hotel choice. However, I think this was just an unfortunate experience as the hotel was quiet and the other guests orderly during the remainder of our stay. And it should be noted that smoking was not permitted in the rooms - these guests were just abusing the system!
The staff were extremely helpful, polite and professional. I will recommend this Hotel to friends, customers and fellow sailors. When we return we will stay at the Hotel del Sol.
It is a great hotel with excellent location, nice and clean rooms, friendly and helpful staff (Jorge was the best!) and a very good complimentary breakfast (bagels, muffins, pastries, coffee, juices, yogurt....). Next time I'm in sfo, I know where I'm staying at.......HOTEL Del sol, of course!
Excellent family friendly atmosphere!
I enjoyed the helpfulness of staff. The rooms are well-appointed and adaptively, attractively renovated upscale from the old motor court it once was. It's clever, creative and a nice change of pace. It's a bit noisey---but to be expected in that it is old construction and all access in and out involves noise.
The Marina Inn staff were exceptionally warm, friendly, and helpful. Our deluxe queen was spacious, clean and very pretty. The location is excellent- close to the water, many reasonably priced delicious restaurants, and boutique shopping. I highly recommend the Marina Inn The included breakfast was very basic. There was sandwich bread (next to a toaster), hard boiled eggs, yogurt, a few bananas and orange juice.
Convenient location near SF places of interest. Good value and very helpful staff. Rooms comfortable, with enough space to get organised. The continental breakfast was unusual for the British taste. Some of the rooms could be noisy, being close to a busy road but this is a subjective view.
Great location. The hotel is right off the 30 bus line. Nice and friendly staff. Good small free breakfast. Great value for the money. Not the warmest blankets they had a few holes in them, but everything was clean and smelled nice.
The room was relatively clean. The carpet in the hallway was about 2000 years old. It was extremely dirty that I wanted to throw up. There was no ironing board or iron in the room so if you're here for a meeting that will be a problem. There was no parking so if you rent a car, you will have to drive around and around to find parking. There are other motels and inn within couple blocks and those have parking. There was no thermostat in the room so you can't control temperature in your room. I would go somewhere else if I has known how it was before I came.
I was allowed to check in early. Great value for the room. Located within walking distance to several bus stops. Good restaurants nearby. Glad it didn't have shared bathrooms either. No A/C. I had to open the windows to cool my room down, and then the traffic was too loud to enjoy watching television.
Only the location. They say that there is internet connection throughout the hotel, but in fact, you can use it only on the 2nd floor. If you are on 3 or 4th floor, you should go to the 2nd to be able to connect the internet. Also, unbelievably, they do not have parking..
Front desk quite helpful & friendly The location is great, and is very close to Chestnut Street with the Muni bus system. Overall I will stay here again, now that I know how things work. Did get good rate ($80/nite) Cold: no heat & only 1 thin blanket Lukewarm shower - will get hot one if the water is run about 10 minutes or so, per front desk - but didn't know this for the first morning:( Not enough towels (no washcloths/bath towels) Solutions: Front desk was great about giving me everything I needed. Got initially second blanket -almost slept well and then W/3rd blanket slept better. Wall heater nonfunctional. Whoever cleans the room does not replace the towels - just takes the used ones away. Continental breakfast: ok, didn't see the hard boiled eggs first day as the are on shelf below eye level.
convient to my conference at fort mason, reasonably priced, convient access to fisherman's wharf, comfortable rooms a little small
The room was pretty nice overall. The bed was nice, and the area was pretty beautiful. a walking distance (for those who like to wonder around the city), to many cool places. When I got to the room, the carpet was a little wet, so I guess it might had a problem in a rainy day.
The location is fairly good, nearby food and shops and 45 min walk to pier 39. The quality is bad. The bed was horrible, i was glad it was time to get up in the morning because the bed made my back hurt. My wife had the same. The shower made alot noise, same for all other showers which we heard in the morning. Our promised breakfast was nothing more then milk and pre-packaged muffins. We decided to go out for breakfast in the end. For $65 this was not good enough. I think most reviews here are based on the hotel years ago. However it clearly aged without maintenance.
good location very noisy
very good hotel, clean, open 24/24.it isn't very central but there are 2 buses lines across the street. very good continental breakfast with milk, thè, coffe, very good banana muffins and eggs. ther's only some noisy of traffic, but we are so exhausted for tour and we stay very ok!!!
After some of the reviews, I was a bit nervous, but overall the room was fine. Clean, relatively comfortable, friendly staff, a bit noisy.
Its location. i stayed for 5 nights and my room was not cleaned once.
It is easily accessible to down town San Francisco using public transportation. I booked the king room and was given a double bed because the room was not available. The place looks horrible. It needs to be torn down. Too noisy.
Location was fine - you could walk to fisherman's wharf fairly easily. From the outside the hotel looked run-down, but the room was well-kept and clean. the bed/pillows were too soft, the wifi signal was too weak so we couldn't access the internet.
Hair on all 3 pillows, need I say more!!! Bathroom fairly clean, but the bed had just been made again, with used sheets. Internet connection was one bar and working between connection and off line. Do you know the feeling of writing a letter and push send, and then you are offline...? See above..
The price for the location was excellent. Well worth the cost of not having to deal with morning rush hour in San Francisco. Would definitely stay again. I would say they could update the bedding, other than that nothing.
Price was unbeatable. Bathroom was remodeled and sparkling clean. Room was very plain and basic, but clean. Location was great. Parking was free. Bed was comfortable, pillows were great. Had king rooms available at no extra cost. Room had a fridge and we froze ice in baggies (no ice machine). If you are on a very tight budget, or are a bargain shopper (like us), this is a dream come true. TV easy to work, no premium channels. Half the cost of any other motel in the Marina District, and perfect to sleep and clean up and get going. One step up from a hostel. Outside was undergoing remodel, outside floor rough where walkway carpet had been removed. Long narrow parking strip, had to back out onto the street. No clothes closet or hooks to hang clothes, we used a "towel loop" in the bathroom.No in or out of room coffee service, but a 24 hour donut shop about 2 blocks away. No ice machine. If you don't care about amenities grab this deal. If you're spoiled by free hot breakfasts, or on a fantasy vacation or romantic getaway, go elsewhere. These are not complaints, just hints of the quirky things you will find.
decor of the rooms Parking area too small
A good budget motel for a short stay in SF... Small stinky room...
Felt like home when first checked in Felt not important at checking out
Plenty of parking, comfortable bed, good shower Refrigerator did not work
Clean, cheap and parking is included No a/c and noisy (both traffic and residents)
The kindness of the people at frontdesk. Checking-in too late (2 pm). I had to wait for two hours for rooms to get clean. Rather poor wireless connection.
excellent location, parking available, clean room
The ability to park in a very busy city and the friendliness of the relief managers. The lack of facilities to make anything other than poor quality filter coffee in the room.
Good location. For travelers with the car- free parking. Free wi fi access
Good location and price. Complimentaly breakfast was less than expected.
The beds and pillows were very comfortable... Poor parking (of course, being in San Francisco, having any free parking is good). No air conditioning.
Can't beat the location! Bed is uncomfortable and rooms are tiny with very little sound barrier.
Location was ok, parking easy. Had wireless internet. Room was fine. Bed a little small for 2 people (no, we are not fat). The hotel was loud - thin walls meant we could hear TVs on in adjacent rooms, and hear people having conversations outside, doors banging late at night, etc.
The room was clean and the bed was comfortable; it was also fairly quiet for the area The furniture was shabby and the shower head wasn't very forceful
It was open when we came in late from the airport Parking stalls, as much as they were available, were too small.
Hotel staff great! Room really clean, as was the bathroom. Bed & pillows comfy. However, if you want quiet, forget it. Doors and walls paper thin and much noise from partiers. I suggest earplugs. Motel is very close to fine dining, shopping and Starbucks though, and that's a plus! Good if you are on a budget and only use it for sleep. Very noisy, so don't stay by the elevator.
- Clean room - Nice bed - WiFi worked fine - Excellent location - not loud outside - Dirty outside the room - Breakfast did not start until 8am, which is too late for me
Location---close to family's home. No hair dryers in rooms. I had one delivered from the office, however, so it wa okay.
good location. Across from my favorite bar..... in a word disgusting. from the moment I got in to the non English speaking reception, to the sticky carpets, to the thin walls, to the parties happening after the bars closed, to the families leaving at 4:00am because they were well simply awake, to the road noise starting at 7:00am.
parking the room
Location was great, staff was friendly. The motel was very quiet and private. We very much enjoyed our stay. I do wish the rooms WERENT so run down, but it was sill worth the price and location!
Location. Walking distance to most of Points of interest and Pier (39) and choice of quick food Restaurants nearby. My first stay at Motel Capri was in 1971 (39 years ago) and kept coming back ever since.
Clean rooms. Great for just passing through Price. Could have been $50-$80 cheaper.
Location Way too noisy, dated hotel, rooms too small, not enough parking, elevator wouldn't work.
clean sheets and comfortable bed very noisy location at Lombard and Franklin, musty smelling rooms, look for better options for about the same price in that area
Hotel staff was nice, friendly and helpful. Unfortunately the rooms are noisy because they face the street. Decent hotel but needs updating. Good central location and within 10 minute walk to fisherman's wharf. I consider this a budget hotel. Avoid room 318: Very noisy and small.
Good location to visit SF Downtown Noisy, beds very bad, breakfast to be forgoten!
The place is in a convenient spot, near to almost everything in SF downtown area. The staff was nice and helpful The bed and carpet were damp and had weird smell. Theres a guy sleeping on the stairs, which iscreepy. The price was a little expensive but we had no other choice due to last minute decision
The staff was super friendly. The hotel was very clean. The room was a little small but perfect for us. 2 adults, 2kids. We just needed a place to sleep as we were out and about all evening and left early in the morning. I highly reccomend this hotel. About a 15 minute walk to the warf. Nothing. :-)
- Rest room is big, parking is ok Security
Helpful staff Free parking microwave & fridge location a little updated a little bit noisy, but it's San Francisco so understandable
Cose to where we needed to be Room smelled of urin
Simple clean room.
location parking overcrowed. handicapped spaces taken by non-handicapped. Elevator didn't work. Noisy guests on floor above. Double deluxe room wasn't either.