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I am very upset with this hotel. We booked this hotel for our mini honeymoon in San Francisco. We booked and were guaranteed a king bed. Upon arrival we were told that we had Queens. I showed them my reservation that clearly stated that we booked a king. The front desk clerks were very rude. They didn't seem to care that our reservation said king. They said they gave our room away. Thanks for ruining our honeymoon. After a while they offered us free parking which was nice... but it was after I threatened to leave. The hotel is gross and not like the photos. Our bathroom was filthy and the toilet paper was on the floor. The bed was actually decent- but NOT A KING. I will definitely be spreading the word that you should not waste your money on this hotel. Perhaps if they would have showed some sympathy to our situation I'd feel different.
Friendly staff, clean room. There wasn't shampoo in the shower, just body wash and conditioner which was odd.
We stayed here for one night, it was perfectly located and the staff were all very friendly. I really loved that they had normal sized towels, not the typical little ones that great elsewhere. The breakfast was also well served, some bacon would have been nice but hardly problematic that is wasn't there. I think every hotel now days should have a USB charging hub but at the very minimum somewhere convenient to plug in your phone, Ipad and computer. This place only had one visible spare plug which was in the middle of a wall a nowhere near the desk. It also was very lose so that it was hard to get the plug to stay in the wall. Sadly though, this is more typical everywhere you stay.
Some place is clean. Some place is poor.
Big room, lots of space Because of the architecture of the building, in order to get to my 5th floor room, I had to go to the 4th floor, walk around the building, and take a different elevator to the 5th floor.
Very clean & staff very friendly. Helped with navigating the city. Bus stop out the door was very convenient. Large basic room with desk. Nice looking pool & deck but rained so didn't get to use pool. Breakfast included with cereal, waffles, yogurt & pastries. Large room so would have liked a small couch or reading chair for more comfortable seating. Not the fastest elevator but only 5 floors so no big deal.
Hotel was walking distance from a lot of locations we wanted to visit. Hotel was clean and bathroom was better than pictures shown. We had a problem with our booking. Hotel staff/manager did not seem like they wanted to fix issue that they created. We requested a specific room(golden gate view) weeks in advance and they denied our request stating they were out of rooms. After I called multiple times to confirm reservation. Later that night I go to the lobby and Over heard a convo between staff and another guest, saying they were going to upgrade him to another room (golden gate view). really?!?! That's not good customer service at all!
Clean, convenient, helpful staff 4:00pm check-in, noisy
Location close to most everything
The room was clean, good view (we could see the Golden Gate Bridge from our 6th floor room). The staff was very friendly. Parking garage spaces were tight but adequate and a good value at $26 per overnight parking. If you are a light sleeper, this place probably won't work for you. It was very noisy, outside and inside. We could hear traffic, sirens, and even people talking outside on the street at all hours. Two homeless people on the sidewalk had a loud argument at 5 a.m. regarding a space they wanted to claim for the day to solicit donations and we could hear them quite well. In the room next to us we could overhear their conversations even though they weren't talking loudly. The walls must be rather thin!
Really great location if you're going to go to Fisherman's Wharf or Ghirardelli Square. Room was pretty good-sized. The woman at the front desk lied to us when we checked in and told us she couldn't take our travel visa because it was against company policy. When we checked out in the morning, another woman told us that she couldn't take it because our bank would overcharge us and she was just protecting us (which was not even close to the story the woman told us the night before). She insisted on taking another card, even after we tried to explain that the reason we had the travel card was to protect ourselves and keep from getting charged ridiculous fees by our bank. Also, when we were getting ready in the morning a woman from housekeeping started banging on the door, and then tried to open it. When she saw us in the room (a full two hours before check-out) she said "Oh, you're still in here. Well, when are you leaving?" Not "Gosh, I'm so sorry!" For the outrageous cost of this room I expected better service. Since my partner and I had to pay a bunch of ridiculous fees because they wouldn't accept our bank-issued travel credit card, and because they both lied and were completely rude about it, there is absolutely no way I will ever be staying there again.
It is a very clean and bright hotel, nicely decorated for Christmas. Sound proof walls. Cozy room. Good free breakfast. One of the cheapest decent 3 star hotels in SF. Free WiFi. The parking garage experience was AWFUL. very narrow and low ceilings, with many poles in the way that made it very hard to maneuver. I drove a friend's Ford Explorer which ended up getting multiple dents and scratches from hitting the poles to avoid hitting other cars. If you have a van or truck, DO NOT sTAY HERE. The extra money I saved by staying here ended up costing $500+ in damage repairs. Also, the night staff at the hotel was rude and unhelpful.
I love the breakfast. Not much I can say bad.
Considering everything around the area is expensive this place wasn't too bad. If all you need is a room in something that looks halfway ok, it will do the job. Nothing flashy but I do give them credit for at least serving sausage, eggs and waffles with the breakfast. Nothing too bad to say except the front desk people being a bit disengaged but they got the job done. No cool extras like gym, pool, etc. Im sure that's to be expected in a crowded city.
Breakfast was fine Location was good Parking was too expensive. Elevator was slow, stinky and dirty Wifi was slow
Comfortable stay. Lovely staff. Enjoyable full, free breakfast. No black out curtains in the room.
Comfort Inn By the Bay was close enough to the things that we were looking for that we were able to walk from place to place for much of our trip. The staff was very friendly and the hotel felt safe and cozy. Even after we checked out, there was a place for us to safely leave our luggage until we actually left the city.
Clean, comfy, big room, good view, nice beds Slow wifi, pay for parking $26, expensive $300 a night, ugly carpet, pop corn ceiling
Location was awesome. Staff so very friendly. Traffic noise at night
The staff was friendly. No air conditioning was a bit rough on a hot day but it cooled off enough by evening to not be an issue.
Location Very dated tile in bathroom...carpeting very questionable.
Staff very helpful, well connected, good location. Small size room (looked bigger in the picture)
Free parking in the middle of San Francisco!!! Great location!!! Clean and comfortable rooms. Very helpful, courteous staff. There isn't much for breakfast, but so what, you are in SF, just go out and enjoy yourselves.
Free parking and convenient location were real pluses
Location, free parking, kitchenett, good continental breakfast,bus stop on corner, good restaurant's and grocery store in walking distance. kithchenette could have a toaster and more pots/pans/utensils
Excellent service. Room was crowded by furniture. Tight space. Otherwise excellent.
Staff always very helpful and accomodating. Convenient to public transportation (4 bus lines on the corner), always clean and comfortable.
Got last minute on our way into city when everywhere else was booked. GREAT PRICE. Can't beat the location - within 10 minutes walking to Pier 39 and other great sights. Cannot beat the value Rooms were somewhat smaller - didn't mind because we only slept and showered there.
Parking is very expensive in San Francisco and parking is included in this motel! Rooms a very small but enough.
I like the fact that it was located in a great part of town - close to many attractions and very quiet. Plus, right up the street there are plenty of bars that one could choose from (if looking for such things). The staff was extremely helpful, polite, and accommodating. The room was small but we were not looking for a place to lounge as we came to the city to be in it, not to be in the room. Did not like the dirty shower floor, but mostly due to appearance.
Location was central to SF Do you want shoddy construction or cold showers? Look no further. Very old musty smell almost everywhere. The places that weren't, actually smelled like a used diaper- no exaggeration. The lid to the toilet tank was not even the same size as the toilet bowl leaving it to be half balanced and look incredibly sloppy. Have you ever heard the expression, "you can't fit a square peg in a round hole?" The builders of this place sure hadn't. The toilet seat was also a good deal longer than the actual toilet leaving a massive overhang. Floppy dong- say hi to the yellow brown tiles! The grout and sealant of the seams of the bath fitters-esque renovation of the shower was grotesquely unprofessional. There were visible nail heads protruding from the white substance. But wait- there's more! The shower never even reached a warm temperature. All three nights we stayed here the water never became warm.. It was not user error.. The sinks or any water source never became more than barely room temperature. There was one morning it seemed a bit warmer, but it could have been hallucinations from diaper fumes. Tanks tapped out at 7-8 AM and still again at 9-10 at night?... fantastic. Three days of cold, prison style showers... It was actually festive since we planned on going to Alcatraz while we visited the bay area. There was a black smoke like stain above the headboard of the creeky bed as well. No doubt some poor soul who occupied the room prior couldn't take another ice shower, the diaper smell, or the nails in the bathroom grout and left gun residue on the wall when he made his final check out to life. Oh! I almost forgot! There were also those black clamp style office clips on the blinds to the front window facing the streets. These were to keep the blinds shut because obviously the ability for the shades to remain shut on their own is a luxury granted to only those willing to pay more than $150 a night for motel, diaper smell, prison showering amenities. San Francisco is a great city though.
value if you just want to put your head down at night, room could be updated , looks kinda old fashioned, but it was suitable for what i needed it for. room could be updated , looks kinda old fashioned, but it was suitable for what i needed it for. walls a little thin, could hear showers from the next room right by the headboards, lots of noise coming from the room above us,
The Travel Lodge was a clean and convenient facility. The staff was wonderful!! None
Location is very good, close to Fisherman's Wharf and easy access to Cable Car and Streetcar. Neighboring street, Polk Street, has a wide variety of nice restaurants. Good value for the money in central San Francisco. Sound insulation relatively light.
front desk was very helpful when we couldn't figure out where to park in the garage extra charge for parking. At the rate of the room parking should have been included
The service No complaints
The location. It was near everything we wanted to do Didn't have the amenities we asked for (I.e. fridge/microwave)
Great location with parking. Friendly staff. Clean.
The staff were really helpful. They let us checkin early and didn't charge us. They were good value for money. However the room was basic and did the job. You would have to eat out as the are no kitchen facilities.
The staff was frinedly and helpful There were no in room movies and now swimming pool. The continental breakfast could have been expanded with fruit.
It was what we expected, car park is extra which was not clear from the booking info?
Great staff, very friendly and helpful. You can walk from the hotel to important touristic places.
it`s proximity to the fishermans wharf area and easy access to Van Ness/101 freeway. rooms facing Lombard st. are prone to street noise during peak traffic hours.
Easy to find on a major street with free underground parking. Easy walk to local attractions like Fisherman's Wharf and Union Street with bus service to go farther. Plain and simple, small so no crowd issues. Beds new and very comfortable. Needed some better maintenance in bathroom and common areas. The rooftop terrace is minimal and could be a real asset with some decor and character touches as it offers excellent views.
location They did not have my reservation. If it would have been full, there would be problems for someone
It was good value for the money and the location and facilities were excellent.
Good value and good, safe location, close to bus lines.
I thought the location and closeness to fishermans wharf and easyness to the other transport was great i thought that the price was a bit excessive for what we got but the location made up for some of that. We had a lot of trouble with the Wi-Fi.
The handy location and friendly and helpful employees
I liked the location and the free parking. The room needed some repair, paint and the shower head needed fixing.
Nice Location for walking to attractions, handy with the parking (although a little tight but we liked the challenge!). Breakfast was terrible - cakes and muffins do not a breakfast make! Hotel needs an update and seemed a little on the expensive side for what it was.
It was very important to me the parking car, and the location where the hotel is. It is near of almost all places I want to visit. I don't like the carpet.
Location: the motel is within 20 min walk to Fisherman's Wharf. Parking: Limited, but available on premises. Beds: comfortable -Cleanliness: booger on the lamp on the night stand; partially torn shower curtain; hair on the bath tub drain; mold on the lower end of the bath tub's handicap handle. -Noise: very noisy heater/cooler. -Furniture: dated worn-out pieces from my grandmother's attic. -Detail: discolored bath tub ceiling (2 brush strokes of paint could have gotten it back to perfect condition); rust/mold on the shower's rod (could be removed in 5 minutes with bleach); electric outlet's plate on the side of the bed loose and outlet not working; TV's wires all loose and coming out of a hole in the wall; one of the first night's towels was worn out with side threads hanging out. -Parking: this is a family motel and guests return early. So when I returned back late, there was no parking. Since Sat and Sun parking is allowed in front of the motel, I parked outside. -Breakfast: served in the lobby with only 8 to 10 seats available. If all taken, they ask you to take a tray back to your room. -Staff #1: I left the room in the morning and placed the "please clean" sign on the door. When I returned in the afternoon, a manager (??) knocked on the door and gave me an authoritative lesson saying that I should not have left the sign outside, since I did not need anything (was always under the impression that the maid, once done with the room, places the sign back on the door handle's inside the room. -Staff #2: When checked out, my friend accidentally left a phone charger plugged in an outlet. I called the same day and asked for them to find it and mail it back. Their first response was to tell me that there were going to charge my credit card! I asked them if charging my credit card 45 cents was worth it and could not cover it in the name of good customer service, since I stayed in the motel for 3 nights (and overpaid). They said NO, and promised to call me back once the charger was found. Still waiting for the call! -I travel nationally and internationally and have never encountered such horrible customer service. No American or American-raised owner or manager would ever run this kind of business with such bad customer service. -Sorry, but I would not stay there again. Tons of other places would love to have my business and they will.
Parking was convenient & location was also convenient to restaurants and sites.
Comfort of the rooms- clean and comfortable bed, nice bathroom, nice view from the hotel's terrace, and nice people. Cafe and continental breakfast.
Excellent family friendly atmosphere!
It is a great hotel with excellent location, nice and clean rooms, friendly and helpful staff (Jorge was the best!) and a very good complimentary breakfast (bagels, muffins, pastries, coffee, juices, yogurt....). Next time I'm in sfo, I know where I'm staying at.......HOTEL Del sol, of course!
I enjoyed the helpfulness of staff. The rooms are well-appointed and adaptively, attractively renovated upscale from the old motor court it once was. It's clever, creative and a nice change of pace. It's a bit noisey---but to be expected in that it is old construction and all access in and out involves noise.
The staff were extremely helpful, polite and professional. I will recommend this Hotel to friends, customers and fellow sailors. When we return we will stay at the Hotel del Sol.
Clean fresh rooms, colourful decor, heated pool, very good location.
Convenient location, very close to centre of city, able to walk to Fishermans Wharf. Very close to bus routes making it very easy to get around the city. No coffee making facility in the room
Nicely situated in the Marina neighborhood. Plenty of lovely restaurants there, better than downtown. There's no room for breakfast: take it outsifde at the pool or into your room.
location - great, for city tour.staff - very good. breaffast - nice but you have to eat in your room. totaly - convinient but quite expansive for similar hotels/motels. here - 170 $ for 4 guest, similar - 120$.
Great location, fun decor-friendly staff a little noisy
Staff was awesome-location is awesome
The location was great - walkable to boutique shops and restaurants, plus the marina. The hotel room was clean, offered a walk in closet and had an updated bathroom. The bed was comfortable too. They offered a year round heated pool and continental breakfast as well. This was our first stay, but it won't be our last!
It was in a great location to walk along Lombard Street, to the Golden Gate bridge and to Fisherman's Wharf and we felt safe in the area. Our first impression was unfortunately terrible as we were given the key to someone else's room and walked in on a group of guys drinking and smoking, very early in the morning! This made us think we had made a grave error in location and hotel choice. However, I think this was just an unfortunate experience as the hotel was quiet and the other guests orderly during the remainder of our stay. And it should be noted that smoking was not permitted in the rooms - these guests were just abusing the system!
The room was relatively clean. The carpet in the hallway was about 2000 years old. It was extremely dirty that I wanted to throw up. There was no ironing board or iron in the room so if you're here for a meeting that will be a problem. There was no parking so if you rent a car, you will have to drive around and around to find parking. There are other motels and inn within couple blocks and those have parking. There was no thermostat in the room so you can't control temperature in your room. I would go somewhere else if I has known how it was before I came.
The room was pretty nice overall. The bed was nice, and the area was pretty beautiful. a walking distance (for those who like to wonder around the city), to many cool places. When I got to the room, the carpet was a little wet, so I guess it might had a problem in a rainy day.
The Marina Inn staff were exceptionally warm, friendly, and helpful. Our deluxe queen was spacious, clean and very pretty. The location is excellent- close to the water, many reasonably priced delicious restaurants, and boutique shopping. I highly recommend the Marina Inn The included breakfast was very basic. There was sandwich bread (next to a toaster), hard boiled eggs, yogurt, a few bananas and orange juice.
Great location. The hotel is right off the 30 bus line. Nice and friendly staff. Good small free breakfast. Great value for the money. Not the warmest blankets they had a few holes in them, but everything was clean and smelled nice.
The location is fairly good, nearby food and shops and 45 min walk to pier 39. The quality is bad. The bed was horrible, i was glad it was time to get up in the morning because the bed made my back hurt. My wife had the same. The shower made alot noise, same for all other showers which we heard in the morning. Our promised breakfast was nothing more then milk and pre-packaged muffins. We decided to go out for breakfast in the end. For $65 this was not good enough. I think most reviews here are based on the hotel years ago. However it clearly aged without maintenance.
convient to my conference at fort mason, reasonably priced, convient access to fisherman's wharf, comfortable rooms a little small
very good hotel, clean, open 24/24.it isn't very central but there are 2 buses lines across the street. very good continental breakfast with milk, thè, coffe, very good banana muffins and eggs. ther's only some noisy of traffic, but we are so exhausted for tour and we stay very ok!!!
I was allowed to check in early. Great value for the room. Located within walking distance to several bus stops. Good restaurants nearby. Glad it didn't have shared bathrooms either. No A/C. I had to open the windows to cool my room down, and then the traffic was too loud to enjoy watching television.
Front desk quite helpful & friendly The location is great, and is very close to Chestnut Street with the Muni bus system. Overall I will stay here again, now that I know how things work. Did get good rate ($80/nite) Cold: no heat & only 1 thin blanket Lukewarm shower - will get hot one if the water is run about 10 minutes or so, per front desk - but didn't know this for the first morning:( Not enough towels (no washcloths/bath towels) Solutions: Front desk was great about giving me everything I needed. Got initially second blanket -almost slept well and then W/3rd blanket slept better. Wall heater nonfunctional. Whoever cleans the room does not replace the towels - just takes the used ones away. Continental breakfast: ok, didn't see the hard boiled eggs first day as the are on shelf below eye level.
Convenient location near SF places of interest. Good value and very helpful staff. Rooms comfortable, with enough space to get organised. The continental breakfast was unusual for the British taste. Some of the rooms could be noisy, being close to a busy road but this is a subjective view.
Only the location. They say that there is internet connection throughout the hotel, but in fact, you can use it only on the 2nd floor. If you are on 3 or 4th floor, you should go to the 2nd to be able to connect the internet. Also, unbelievably, they do not have parking..
good location very noisy
Front office staff very friendly. Rooms were dated and it was under construction. Had to be moved to a second room because of a leak and the room not being cleaned yet.
Great place! Location, value and friendly! Will be back!
Cheap, good location. No bedbugs! While I was there, a car got broken into in the parking garage- right next to my car. Their window was broken and someone stole their expensive luggage.
..... 1. Thin walls, could hear neighboring rooms conversations clearly. 2. cockroach in bathroom. 3. when my travelling partner tried to return to the room after visiting with friends the key card did not work. I was not there but the friend walked him to the hotel. This was 9 hours after checking in. The attendant was rude and refused to rekey the card without an argument then a scolding after. Ridiculous.
Good location Staff was rude. They made my wife cry.
Quick cab to union square, had cute diners and deli's right across the street. Great hotel if you're looking for something affordable but clean and near the heart of the city. We were only there one night and barely in the room so we weren't looking for luxury. Breakfast was just a few items, but didn't affect us at all.
Location Friendly staff Only one elevator Limited parking space
Location close to Muni and decent value for the money. Internet connection and speed could have been better and faster. Too many disconnection and slow at times. It will be nice to have dedicated area for free breakfast, instead of to go and have it in your own room.
Location Everything else. Possibly the worst motel i have ever stayed at.
The hotel accommodated free guest parking for every guest. Compared to other hotels the price was lower,. San Francisco is expensive though. Many guests smoking in front of their rooms. One person even had laundry hanging by their door.
The ability to park in a very busy city and the friendliness of the relief managers. The lack of facilities to make anything other than poor quality filter coffee in the room.
A good budget motel for a short stay in SF... Small stinky room...
The kindness of the people at frontdesk. Checking-in too late (2 pm). I had to wait for two hours for rooms to get clean. Rather poor wireless connection.
Felt like home when first checked in Felt not important at checking out
Plenty of parking, comfortable bed, good shower Refrigerator did not work
Good location. For travelers with the car- free parking. Free wi fi access
excellent location, parking available, clean room
Good location and price. Complimentaly breakfast was less than expected.
Clean, cheap and parking is included No a/c and noisy (both traffic and residents)
decor of the rooms Parking area too small
I liked the location, near tourist spots. There were an amazing amount of great restaurants within two blocks of the motel. There was adequate parking. The room was fairly large and comfortable. It was secure, with keyed entry from garage to elevators. The people at the desk were very nice. Lombard Ave. Is a busy street and it was noisy in the room from the traffic. Our room overlooked the street.
Great front desk staff, price is great for the area. Nice neighborhood
Location and clean Our veiw was of the room across from us nothing else
It was open when we came in late from the airport Parking stalls, as much as they were available, were too small.
Hotel staff great! Room really clean, as was the bathroom. Bed & pillows comfy. However, if you want quiet, forget it. Doors and walls paper thin and much noise from partiers. I suggest earplugs. Motel is very close to fine dining, shopping and Starbucks though, and that's a plus! Good if you are on a budget and only use it for sleep. Very noisy, so don't stay by the elevator.
good location. Across from my favorite bar..... in a word disgusting. from the moment I got in to the non English speaking reception, to the sticky carpets, to the thin walls, to the parties happening after the bars closed, to the families leaving at 4:00am because they were well simply awake, to the road noise starting at 7:00am.
- Clean room - Nice bed - WiFi worked fine - Excellent location - not loud outside - Dirty outside the room - Breakfast did not start until 8am, which is too late for me
Location---close to family's home. No hair dryers in rooms. I had one delivered from the office, however, so it wa okay.
parking the room
Location was great, staff was friendly. The motel was very quiet and private. We very much enjoyed our stay. I do wish the rooms WERENT so run down, but it was sill worth the price and location!
Location. Walking distance to most of Points of interest and Pier (39) and choice of quick food Restaurants nearby. My first stay at Motel Capri was in 1971 (39 years ago) and kept coming back ever since.
The beds and pillows were very comfortable... Poor parking (of course, being in San Francisco, having any free parking is good). No air conditioning.
Location was ok, parking easy. Had wireless internet. Room was fine. Bed a little small for 2 people (no, we are not fat). The hotel was loud - thin walls meant we could hear TVs on in adjacent rooms, and hear people having conversations outside, doors banging late at night, etc.
The room was clean and the bed was comfortable; it was also fairly quiet for the area The furniture was shabby and the shower head wasn't very forceful
Can't beat the location! Bed is uncomfortable and rooms are tiny with very little sound barrier.
The price for the location was excellent. Well worth the cost of not having to deal with morning rush hour in San Francisco. Would definitely stay again. I would say they could update the bedding, other than that nothing.
It is easily accessible to down town San Francisco using public transportation. I booked the king room and was given a double bed because the room was not available. The place looks horrible. It needs to be torn down. Too noisy.
After some of the reviews, I was a bit nervous, but overall the room was fine. Clean, relatively comfortable, friendly staff, a bit noisy.
Price was unbeatable. Bathroom was remodeled and sparkling clean. Room was very plain and basic, but clean. Location was great. Parking was free. Bed was comfortable, pillows were great. Had king rooms available at no extra cost. Room had a fridge and we froze ice in baggies (no ice machine). If you are on a very tight budget, or are a bargain shopper (like us), this is a dream come true. TV easy to work, no premium channels. Half the cost of any other motel in the Marina District, and perfect to sleep and clean up and get going. One step up from a hostel. Outside was undergoing remodel, outside floor rough where walkway carpet had been removed. Long narrow parking strip, had to back out onto the street. No clothes closet or hooks to hang clothes, we used a "towel loop" in the bathroom.No in or out of room coffee service, but a 24 hour donut shop about 2 blocks away. No ice machine. If you don't care about amenities grab this deal. If you're spoiled by free hot breakfasts, or on a fantasy vacation or romantic getaway, go elsewhere. These are not complaints, just hints of the quirky things you will find.
Hair on all 3 pillows, need I say more!!! Bathroom fairly clean, but the bed had just been made again, with used sheets. Internet connection was one bar and working between connection and off line. Do you know the feeling of writing a letter and push send, and then you are offline...? See above..
Its location. i stayed for 5 nights and my room was not cleaned once.
Location was fine - you could walk to fisherman's wharf fairly easily. From the outside the hotel looked run-down, but the room was well-kept and clean. the bed/pillows were too soft, the wifi signal was too weak so we couldn't access the internet.