Reviews for E-Z Rent-A-Car in Miami
- All reviews 100%
Sep 24 2016
Pros: The guy who checked me in at the counter was awesome. Very friendly.
Cons: The guys who worked at the place that I picked up the keys seemed to be in very bad mood. They should not be working with customers
Sep 14 2016
Quick and efficient, no receipt?
Pros: Drop off quick and painless
Cons: Not provided return receipt, due to additional charges and hold deposit at pick-up this was expected Unclear how to exit drop-off area, lack of signage, asked employee but he didn't speak clear English so I had to wander through garage until signs became clear
Sep 6 2016
Not ready on time, toll pass pressure.
Pros: Price much cheaper than other rental companies.
Cons: Rental was Labor Day 2016 weekend in Miami. Pick up scheduled for 10pm. We arrived at 10:40pm and vehicle was not ready. They said they were still waiting on cars to be returned. We finally got vehicle around 11:15pm, after lots of pressure on the representative. During that time the guy said they could not offer any complimentary services in exchange for my wait. He also said several times the Sun Pass purchase from them was necessary to avoid a $25 charge per pass through the toll each time. After some googling and questioning he finally told me I could purchase it at Walgreens, CVS, etc (which was like $15 for our entire 4 day trip) instead of paying $9.99 per day to get it from them. I asked to speak to manager which he told me was downstairs. Once i got downstairs the manager was not there and her phone was off. I left a message which she did not return but upon returning the vehicle I spoke with another manager that provided us with a discount for the vehicle not being ready on time. Overall, poor customer service, late vehicle, but awesome price.
Aug 28 2016
Pros: The car was perfect for what we needed. We got 3 into it along with a lot of luggage. We never had any issues with the car itself.
Cons: I didn't like all the hidden costs that weren't shown on the website when I booked it originally.