Reviews for E-Z Rent-A-Car in Miami
- All reviews 100%
Based on 105 reviews
Apr 20 2017
Unclear rules for rental
Pros: Unhelpful staff.
Cons: They allow you to make the reservation and imply extra rules because your id is in the same state as your rental.
Apr 19 2017
Pros: I selected a Corolla and they gave me a Camry. Practically brand new, with like 800 miles on it. Perfect shape Car was great.
Cons: They insurance on the website barely covers physical damage to the car and nothing else, then when you're at the counter they offer better coverage, but you have to pay more, they also don't mention the that Tolls in Miami are completely automatic so you pretty much HAVE to pay extra for the toll cost, or get a ton of tickets. They should inform the costumer better.
Apr 13 2017
Pickup/Dropoff personnel were very pleasant.
Pros: Personnel were helpful.
Cons: Rental costs of Sunpass roadway toll device were not clear at first. Upon clarification though, the device rental was easily removed from the contract at pickup. Slight damage on car observed at pickup was not already noted, but when I reported it before taking possession of the car, the damage was easily documented.
Mar 15 2017
Pros: 24 hour service price is fair
Cons: dirty car inside and out faint sour smells dirty glass with prints on it. I had to drive through the night for a meeting the next day so i noticed it right away.customer service at miami is no good i called over 30 times and left numerous messages for manager still have not received a call back to this day was hung up on for many of those calls as well the female was very nasty
Feb 28 2017
Pros: Lost a 1/2 hour waiting on a car. Don't choose the special rate where they choose the car you get. Other folks would walk up and walk off while we waited for the car they chose for us. The apologize for the delay several times and gifted me the return gas level.
Cons: Took to long.
Feb 20 2017
Pick up Nightmare
Pros: Quick drop off to return the car. Convenient.
Cons: Could not rent the car at pick up due to insurance request for rental, could not get the insurance of EZ rental car because floridian resident.....?.! Had to call my insurance company in emergency to solve this issue. Big delays to pick up the car. Very stressful. No help from EZ rental car agent but only adding more stress to this situation... Very disappointing...
Feb 18 2017
Cons: Customer service with horrible both rental and return
Feb 12 2017
Cons: For FL Drivers only 150 miles per day.
Feb 3 2017
Cons: Same story requiring some mandatory insurance and prepaid tolls or they wont rent you the car. Their low fees are just a scam
Jan 29 2017
Cons: The Miami airport EZ Rental has the worst customer service. The girl was rude and unprofessional and did nit honor my booking from over 4 months ago..never will I use Kayak Car rentals or EZ again
Jan 27 2017
Scare tactics, deceiving tricks
Pros: Agent pushed their extra services with lies and trying to scare you, he was disrespecful saying that my word is not worth anything when i said that i will assume any damages, its a waste of time because they will not honor their advertised price
Jan 22 2017
Pros: Worst service in my life
Jan 5 2017
Dirty smelly car of wrong class
Pros: Adequate price
Cons: Was given a compact car instead of full size. Was not cleaned inside, smelled with smoke. Missing floor mats.
Dec 20 2016
Pros: Es pésimo el servicio no sirve pedir por KAYAK compras un seguro alianze y cuando llegas te dice que no tiene ataque very que no sirve te dan el de ellos. Y peor ya que te piden un bloqueo de 200 usd los cuales no te van a dar ya que en cobros excesivos la renta cae a la hora de devolverlos hacen que la factura te llegue a l que diste . Ninguno de los dos recomiendo ni KAYAK y sus seguros ni la renta car ambos te hacen paseos millonarios pésimo servicio. No creo que vuelva a usar ninguno
Cons: Jamás mal servicio mala its que no te digan los valores reales de las cosas y que des un dinero y luego te quiten las cosas mal mal mejor fueran más sinceros y que si no recomendaría que se embarquen para nada vas que te va salir por más de mejor otra renta car que te cobre más por día pero que realmente diga los valores reales
Nov 27 2016
Good cheap rental
Pros: EZ was in the same general area as the big guys like hertz, etc... and the check in was fast and return was easy. They didn't have the jeep that i reserved so they gave me an upgrade to a minivan which proved useful. The car was not super clean on the inside, but good enough, and had 25000 miles on it. I'm hertz gold and use it for business. But when paying out of pocket for a mini vacation, my 4 day rental was less than half the cost of a major car rental brand. $145 for everything, tax, etc... for 4 days. I had checked several others and most were in the $300-400 range.
Cons: Some carpet stains and lots of preexisting scratches on the car. I made sure to put them on my ticket when I picked up the car so I wouldn't be charged. It was not a problem at all.
Nov 22 2016
Did not honor my reservation
Cons: Although my reservation was last minute, I still had a reservation. I arrived early to pick up the vehicle and was told they had no more cars. I was disappointed that they did not even offer any type of assistance or suggestions.
Nov 21 2016
Good deal with a little problem
Pros: Great price
Cons: The van wasn't ready when I got there. I didn't know I reserved it for noon, but I got there around 10. It took a while for them to get the van ready and I even told them to skip the car wash, , but they said they couldn't. Everything else is great though.
Nov 21 2016
Pros: fast drop-off a bigger car than asked for
Cons: price was almost doubled vs initially booked
Nov 12 2016
Spirit airlines of rental cars
Pros: Desk lady was nice
Cons: Dirty interior of car, embarrassing when driving clients. Called customer service and no answer. Emailed customer service no answer. They also have the lowest price but then nicks and dime you at the counter until it's the same. Use a big name.
Nov 11 2016
Worstest car reservation I have had ever
Cons: They don`t have car I have had reserved and don`t give me any other, very disappointed.
Nov 1 2016
Cons: No satellite radio
Oct 26 2016
Cons: 1. You have to bring your own proof of insurance 2. Florida residents are limited to 150 miles a day but on site it says unlimited 3. And you still have to put a $350 deposit on top of the rental 4. Rude staff It isn't marketed this way on any of the travel sites.. It's in some fine print clause. Definitely false advertising
Oct 17 2016
Pros: Friendly staff;
Cons: Car smelled like cigarettes
Sep 24 2016
Pros: The guy who checked me in at the counter was awesome. Very friendly.
Cons: The guys who worked at the place that I picked up the keys seemed to be in very bad mood. They should not be working with customers
Sep 14 2016
Quick and efficient, no receipt?
Pros: Drop off quick and painless
Cons: Not provided return receipt, due to additional charges and hold deposit at pick-up this was expected Unclear how to exit drop-off area, lack of signage, asked employee but he didn't speak clear English so I had to wander through garage until signs became clear
Sep 6 2016
Not ready on time, toll pass pressure.
Pros: Price much cheaper than other rental companies.
Cons: Rental was Labor Day 2016 weekend in Miami. Pick up scheduled for 10pm. We arrived at 10:40pm and vehicle was not ready. They said they were still waiting on cars to be returned. We finally got vehicle around 11:15pm, after lots of pressure on the representative. During that time the guy said they could not offer any complimentary services in exchange for my wait. He also said several times the Sun Pass purchase from them was necessary to avoid a $25 charge per pass through the toll each time. After some googling and questioning he finally told me I could purchase it at Walgreens, CVS, etc (which was like $15 for our entire 4 day trip) instead of paying $9.99 per day to get it from them. I asked to speak to manager which he told me was downstairs. Once i got downstairs the manager was not there and her phone was off. I left a message which she did not return but upon returning the vehicle I spoke with another manager that provided us with a discount for the vehicle not being ready on time. Overall, poor customer service, late vehicle, but awesome price.
Aug 28 2016
Pros: The car was perfect for what we needed. We got 3 into it along with a lot of luggage. We never had any issues with the car itself.
Cons: I didn't like all the hidden costs that weren't shown on the website when I booked it originally.
Aug 26 2016
Decent rental value but one fee tolls?
Pros: Good car and good rental value for an rental company located on sight at the MIA airport rental center
Cons: 1. Main issue is the set toll road (Sunpass fee). I have found the lesser mainline rental companies charge a set fee for toll (i.e. $9.99/day) for unlimited tolls as opposed to billing the tolls you use after the fact (Alamo, budget). Albeit, in Miami, you could come out ahead if you drove around all day. However, I'm sure they are generally coming out ahead with most costumers.
Aug 25 2016
Insurance requirements are not clear
Pros: Rest was good
Cons: Insurance requirements for a non us resident should be made a bit more clearer.
Aug 24 2016
Pros: Great price, liked that it was in the Miami airport rental car center and I didn't have to deal with busing off site.
Cons: The car wasn't amazing, but it was fine for the great price.
Aug 17 2016
Dirty and banged up vehicle,
Pros: Ease of returning vehicle.
Cons: The vehicle I was given was completely scratched, dented, dirty and the tires were almost bald. The service was terrible. People were upset in the lines and aggravated. I was embarrassed to drive the vehicle but I didn't have time after waiting for so long to argue for another vehicle. Overall I will never rent from them again.
Aug 7 2016
Terrible costumer service
Pros: The second car was comfy and save
Cons: Our car was in bad condition. I called several times and they put me through with the manager on the office at the airport. I was waiting 30 minutes cause he put me on hold, hearing the whole conversation with the people he was attending at the desk. After 30 minutes he hung up the phone and I had to call again to be another 30 minutes waiting.
Aug 6 2016
Aug 1 2016
Not willing to rent
Cons: I arrive at E-Z Car rental just to be told that they are short on cars and since I was early they could not rent to me until my set time. So what was going to change in 2hrs. Needless to say I went across the lobby and rented from Avis.
Jul 9 2016
Good prices. Nothing really to complain.
Pros: Clean car and car in a good state Toll by plate was recommended and it was quite convenient not having to think about the toll. No late surprises (e.g. they didn't bill hidden costs or unseen damages) Easy dropoff. There were no other clients, therefore it was fast. (Could be different, as there was just one person working)
Cons: When getting the car, they want sell you a lot of extra option, some of them are very good (e.g. toll by plate), others depend on you (e.g. insurances, full tank). I would recommend to read the options in advance, as you might be in a hurry. We didn't find the car directly as it was on the parking side of another company and didn't follow the normal ennumeration. The people around the parking (not E-Z) were not helpful and sent us back to E-Z, but finally we've found it.
Jun 20 2016
EZ Rent A Car finally gets it right
Pros: First time in a while everything went right
Apr 30 2016
Pros: desk when I rented was great. The car was fine, the price was ok.
Apr 28 2016
Pros: It was a great car to ride.
Cons: The back seat had some previous stains that should be removed.
Apr 18 2016
Good value for money.
Pros: The value you for the mobey was good, and I like the fact that they have a pre-paid Sunpass for just 6.99 USD that's unlimited! that is a good deal especially when you're traveling around the state of Florida.
Cons: The Signs at the return facility at the Miami airport were a little bit confusing at the end.
Apr 15 2016
Pros: Nice car and good on gas. The staff was very friendly too.
Apr 14 2016
I'm very satisfied over the whole rental process
Pros: The easy pick up an return,
Apr 5 2016
Cons: Manual Windows, doors, no key remote, car was not clean on inside at pickup. Car was blocked in by other vehicles at pickup delaying me.
Mar 31 2016
Cons: Made a reservación for a full size car but had to settle for a small size car since none was available at the time of arrival.Was promised a discount couple days later still havent received it.
Mar 9 2016
Pros: I rent from this car rental company in Miami often and always find them pleasant and a good value.
Mar 3 2016
Pros: The car was ok. It was clean. The price was good. Pickup was pretty quick.
Cons: They push the prepaid sun pass on you, and according to the agent there is no way to just pay as you go.
Feb 29 2016
Cons: It was hard to find the pick up location among the larger rental companies, making it difficult to tell the taxi where to drop us off. The agent at the desk was ok. Read the fine print! The price you reserve a car for online might not be what you end up paying. They tacked on toll fees that you can't opt out of. Adding drivers is also an additional fee. Picking up the car was a bit of a pain. The attendants weren't very attentive. They carried on personal conversations on their cell phones without acknowledging us. Gave us the wrong parking spot number to locate the car. The description on our paperwork didn't match the car we actually got. Overall, the car was good. It was fairly new. The interior was black and it looked clean when we inspected it in the garage before taking off. Once we drove into daylight we realized it was full of dog hair. That explained why I sneezed non-stop since I'm allergic to most dog breeds.
Feb 21 2016
Cons: Long wait to pick-up vehicle (over 30 minutes past the scheduled pick-up time) Less than helpful customer service desk staff. (they seemed disgruntled) Car had just been washed, but was not washed very well and was still wet inside and out.
Feb 9 2016
Pros: The car was in good condition
Cons: Disshonest marketing. I would prefer a straightforward approach. I don't like feeling like I'm being screwed over every time I turn around.
Jan 19 2016
First time renter
Pros: I had flight delays and they gladly changed my reservations. Wasn't sure if the process, they walked me through explaining everything and even Worked with me on the payment methods.
Cons: Waited for an hour for The car I had reserved. It nor any others were available.
Jan 18 2016
Cons: Pésimo servicio, mala atención, autos no muy buenos
Jan 15 2016
Dirty car, tried to slip unwanted insurance into b
Cons: There was some weird greasy substance on spots of the car. They tried to tell me I asked for insurance I didn't. Even after I told them I already had insurance that covered me. Those dudes suck.
Jan 10 2016
Undisclosed fees and insurance
Pros: Clean, comfortable, good quality vehicle
Cons: Undisclosed insurance and deposit fees, undisclosed payment method restrictions
Dec 9 2015
Cons: Service- the counter staff was rude!
Dec 5 2015
You get what you pay for
Pros: Price, location
Cons: Cars were very dirty both inside and out, had to use Clorox wipes on the bits that you touch, returned first car with chewing gum on seat. But the people where great, helpful and friendly.
Nov 23 2015
They are great!
Pros: I love using this company for my rentals, every time I go there they treat you very nice and cordial. Very professional and love the fact that they have great rates.
Nov 19 2015
Pros: I like the car and the rate and fast confirmation
Cons: Service to pick me up 5 miles away from the location. I would have saved money spent on uber.
Nov 10 2015
Not good experience overall...
Pros: The price per day was very reasonable, the only problem was the unexpected extra charge for tolls which we did not even need... Having the pick up and drop off at the airport rental center was very convenient.
Cons: The car looked like it had been wrecked at some point. The bumper was not completely attached. The rear window had a film all over it and could not be cleaned off, therefore it was very difficult to see out of it. Also, we did not notice till later, one of the tires had extremely low tire pressure, and had to be filled with air. The tire pressures should have been checked and the window should not have been in that condition prior to someone renting it. Further, we were talked into spending $6.99 per day for coverage of tolls. Even though we explained we were only driving from Miami to Key West. After checking the Sunpass website I later found that there shouldn't even have been any tolls along that route so that was about $40 wasted!
Nov 9 2015
Far from E-Z
Cons: Long wait to check in and process payment. Definitely not EZ at all. Customer service was not friendly, did not acknowledge my presence. When I tried to call to have an add on to my car, I was literally put on hold for more than 45 minutes. We just needed the sun pass added to the car, we called for a second time to be put on hold for another 45 minutes. After listening to the same song on loop, we get a rude person that responds "why didn't you add it in the first place". Last gem from E-Z rental, we had to wait about 20 minutes to have car inspected. There was only one person at check out. This caused us to loose our flight. What was supposed to be a stress free anniversary trip to Miami, ended up being a nightmare. Returned home after camping out in the airport for 18 hours.
Nov 8 2015
Pros: The price.
Cons: The car was infested with tiny biting spider/ant looking things. We drove all the way to key west trying to figure out where these bugs were coming from, and realized the whole car was infested and they were crawling on our legs and biting us. Disgusting doesn't even begin to describe our experience.
Nov 2 2015
Cons: Total disaster! The line was ridiculous! The manager was "helping" it was such a disaster. He was more interested in texting and talking on the phone to deal with office issues than help or serve customers. Got a downgraded car when they didn't have the car I signed up for rather than an upgrade. No change in price just a crappier car! Car was not cleaned out! Lots of scrapes on car. Attendants to pick up car could not even communicate. The kind of motioned and pointed and grunted in the direction of the car. When I told them about the car being not cleaned on the inside and smelled like HEAVY smoke they shrugged and walked away. Drop off was also a joke. Beginning to end it was a totally horrible experience. WOWWW!! and not in a good way.
Oct 23 2015
Pros: We needed the car only for a few hours to store luggage while we went to the beach. It was perfect. We were upgraded to a small suv at no charge, and Norma who helped us was great with her customer service!