Book Budget car rentals in Denver

Cons: Airport shuttle took 3 times as long as other shuttles

Cons: 1. It took about 45 minutes for the shuttle to arrive and get us to the rental center. Only two buses were running that day! 2. My contract said the fuel tank was full, but actually had less than half a tank.

Cons: I thought I was picking this car up at the Denver airport. When I took the shuttle to the Budget site that is off site, they told me that I had rented a sea from their downtown site. I was traveling with my 85 yr old mother. They said they couldn't honor my reservation so we had to take an Uber $50 & 45 minutes later, we got the car and had to drive back to the airport to pick up my sister. They said I could change the drop off to the airport for $50 added fee. The problem is that offsite car Rental places have addresses so I just thought that the address for the pick up was the offsite address at the airport. What a hassle and I didn't feel like budget was willing to help out at all.

Cons: Horruible customer service. Lines out the door, not enough people helping. Waited for over an hour to get my car

Cons: I choose the Denver International Airport for my budget car pickup and drop off location. Once I arrived and waited 45 minuts in line, they told me this reservation was for the budget location in downtown Denver.

Cons: Pickup was a terrible experience. I waited in line at least two hours and there were only 20-30 people in front of me, and we all had previous reservations. I have no idea how it took that long to get people on their way.

Cons: I have rented five cars - all before being 25 years old. In foreign countries and with various payment options. I have never had an issue with getting a rental car previously. With Budget, this was a disaster. Apparently they run a credit check on you if you pay with a debit card, regardless of the amount of money you posses in your account. They don't let you know they're doing this until they turn you away at the counter. We've never had this issue before so it was super frustrating to get turned down with no explanation or notice!

Cons: Having to wait more than 45 minutes at pickup because under staffed and about the same for the shuttle after returning the car was unacceptable.

Cons: We and hundreds of others had long wait (45 mins) for the Budget shuttle bus to take us to the airport when we dropped our car. Outrageous! Maybe 10-15 mins is most one should have to wait. Also, the car was not very clean, which seems to be a trend among lots of rental car companies. It's crazy when you pick up a car and want to wash it right away. That's not service.

Cons: They only had a van available, which didn't have the best gas mileage, and it wasn't cleaned! We could barely see through the bug guts on the windshield.

Cons: The outside of the SUV was slightly dirty including the windshield. The fuel price charged at Budget's facility was a little high at $9.99 per gallon when on the street the average cost was $2..23.

Cons: Need more buses back and forth. Had to wait and then the bus was packed.

Cons: Booked my rental to be based from the airport and due to some error in either through priceline or kayak the wrong location was reserved and dispite my confirmation email listing the location as an airpoet based location i was told by priceline that there was nothing they can do after an hour of being on the phone on and off of hold. I ended up being stranded in the airport for 4 hours due to this ignorance

Cons: They charged me 100 dollars a day to rent the car. That is way too much just for a car rental. It was the most expensive part of my whole trip. They also had very few cars available so I had a HUGE car just for one person. I will be doing a lot more research on car rental places in the future to find a better price. The pickup took a really long time, but the drop off was very quick.

Cons: The rate was super high @ 80 dollars daily. We were told this was due to them using their spring rates. We asked if they had military discounts and were told they actually gave it to us prior to us asking. They had no special rates. I normally rent from Enterprise but they were out of cars as was Hertz. The car had no pep which I didn't like. They were unable to drop us off upon return although this was a service they provided & they reported this was due to how busy they were. They Offered to call us a cab at our expense. They didn't come out and go over the vehicle with us for dings dents and damages. We made them aware of damages we found we wanted noted they said they would add it to what was on file. They never checked our vehicle with us. I hope to never have to use them again.

Cons: N/A

Cons: We went to pick up our car at our appointment time (12 noon), but the staff kept us there and helped other guests before us in getting their vehicles. We waited until 2 pm to finally receive a compact car like what we had reserved. The staff was horrible in Denver and we won't be renting a car from them again.

Cons: They now have this bad practice of charging (without telling) you for a full tank of gas. When I asked to remove it, they said: "Bring a receipt from a gas station 10 miles from the airport proving that you fueled, and we will refund it" . This is a very bad practice. Had to argue in order to get the car that I reserved. They initially gave me a much smaller car, and argued that it is in the same class. Finally got a nice car.

Cons: I waited in line over 45 minutes to get my car. It was hot in the building.

Cons: Super long lines. They know what reservations are happening at certain times. Can they not plan for that? Low worker-to-customer ratio kept line moving very slowly.

Cons: My company won't rent cars from budget anymore

Cons: No washer fluid in the car made it very awkward when we hit a snow storm.

Cons: The store didn't have the size I reserved, and even after calling another location they couldn't find one. So, I was offered an upgrade for $5 more a day (it was a 7 day rental). I was under the impression, and have been in previous situations where, if the store doesn't have what you reserved that an upgrade was complimentary. Perhaps, that isn't the rule at Budget? The upgraded car was very nice, but I just felt like it was a "pay more or you're kinda out of luck" sort of deal.

Cons: Incompetent staff, unwilling to help personnel at all levels. I was left stranded and had to take the buses and was unable to fulfill my commitments to help a friend that day. Shouldn't have trusted the Kayak booking.

Cons: Price was $100 more than our return rental from Aspen to Denver via Alamo. Makes me not want to rent from Budget again

Cons: They were actually closed at the time of my reservation, leaving me stranded without a car.

Cons: I was overcharged. Manager at the Denver Airport location:Rogelio Ramirez refused to make adjustment. Even though at the time I took the car I was told I would get an adjustment in my favor for returning at the same location otherwise I would be charged amount in the reservation. So I returned at the same location and still was charged the full amount. When I returned the car I was instructed to go inside because adjustment was needed (second time I was told this and by 2 different employees). So I did, I even showed him their published rates and still refused then he changed his tune and said he would look into it and call me within the hour since I had to catch a flight. This was on Monday 2/27 at 4:15 pm local time. I am still waiting for his call...

Cons: Terrible service from start to finish. Car was awful, too.

Cons: The car was marketed as midsize, accommodating 5 passengers and 3 suitcases at a price of $180. When we got there we could see it had nowhere near that capacity. We then had to upgrade to a full-size at a price of $400! The process of getting the car was very slow and ended up costing more than twice as much as the original offer! Will not use them again!

Cons: Don't verify details before processing card. Unclean.

Cons: Shuttle was a bit slow/irregular to/from airport (DEN). Car exterior very dirty, due to winter conditions but much dirtier than expected. Nowhere to touch on the outside of car.

Cons: Outside of car could have used a car wash. Wasn't terribly dirty but was a fairly new car and could have looked pristine had it been ran through a car wash. Inside was clean.

Cons: Budget service was a disaster. 2.5 hour wait in line to pick up the car.

Cons: Pickup location was closed, although website said otherwise. Had to drive to the airport to drop off, but they were efficient and helpful there.

Cons: There was low windshield wiper fluid, which is absolutely necessary while driving in snowy Colorado mountains. One of our blinker lights was out so we got pulled over and warned. And when we were a few hours late returning due to inclimafe weather we were charged for an entire other day.

Cons: A little bit expensive, and according to local people I talked with, I would have been fine with a minivan, rather than the more expensive SUV

Cons: The agent signed us up for "Fast Break" without our permission. He also added a 29.99 dollar a day charge without our permission. When we returned the car, my husband noticed the charges were double. We asked the manager to reverse the extra charges and he refused. It was only when he was told we would dispute the charge with Visa and asked for his name did he back down. Will never rent from Budget again

Cons: Ugly interiors.

Cons: The airport shuttle from the drop of location was inefficient, overcrowded and unwelcoming. There was no information posted as to when a shuttle might arrive or how many would be in service. Myself and several other customers were worried that they might miss their flight and no one around seemed to know anything about the service. Although it was only a twenty minute wait and we made our flight, it is an uncomfortable feeling to have at a business.

Cons: Vehicle not vacuumed, apple core found in passenger footwell, lousy return drop off service requiring dealing with counter personnel, pressured upsell attempt to a vehicle I expressed zero need for expressly.

Cons: My flight arrived at Denver International around 1020 pm. After waiting outside at the island under the Budget sign for 18 minutes (I timed it), I called the number on the email I received from Kayak only to find out that the number was for Avis, not Budget. The budget agent then transferred me. Now talking to Budget, I asked if the shuttle was still running and if so how frequently it ran. I was told by the agent that the shuttle runs roughly every 5-6 minutes. After I told her it had been 18 minutes, she told me I could take an Avis shuttle as well since they were in the same place. 2 minutes later an Avis shuttle arrived and I hopped on. 2 other people joined me on the Avis bus with the expectation of going to Budget. After we arrived at the off-site Avis location, I asked the shuttle driver where the Budget drop-off was located. She said it was over a mile away and that she was forbidden from taking us any closer. So we then went back to the airport. 3 minutes after being dropped off at the original Avis pickup location at the airport, a Budget shuttle arrived so I hopped on board. After a condescending counter experience, I headed out to the assigned car. Upon reaching the exit gate, the person working the gate demanded my rental agreement and driver’s license. After he handed them back I said “thank you” and was met with a disinterested “uh-huh”. Now on the road for roughly 10 minutes into the 65 minute drive, I decided to turn on the radio. However the radio didn’t work. I then tried to turn on the interior lights so I could figure the radio but the interior lights didn’t work either. I had rented the exact same make and model of car 2 days earlier so I knew exactly how to work the interior. Given no radio, I decided to plug my phone into the USB port and listen to music through my phone. 5 minutes later my phone died—turns out the USB port wasn’t working. After this disaster, the next day I took my 1-way rental into the Colorado Springs airport. I told the woman behind the desk that I would like a refund because of all the issues. Additionally, the tank wasn’t full when I picked up the car, yet I had been told I was responsible for returning the car with a full tank – so I did. The woman behind the counter said she couldn’t help me with the gas because I didn’t have a receipt and also couldn’t help me with a refund because she was only the “destination” location. Any refunds had to be provided by the “origination” location. After that she gave me a number to call. As of today (the next day) I have yet to call the number. I’m trying to speculate what the next excuse will be. So this is where things sit. If you were me, would you rent from you?

Cons: I had to wait in line an hour and forty-five minutes. Only 2 or 3 agents were working at 5 PM on Friday! NEVER AGAIN

Cons: When I arrived to Budget there were at least 50 people in line ahead of me - it took over an hour to get a car. When I got out to the lot where the car was supposed to be, the slot was empty. The first employee I saw in the dark lot said he couldn't help me - another employee heard him saying he couldn't help me and he said yes, we should help her and came over to me. Eventually the helpful employee brought around another car and new paperwork and I was off. The gentleman checking paperwork at the out gate was condescending and on some kind of a power trip, holding on to my paperwork and asking irrelavent questions while 3 folks exit the other gate. The next morning when I went to the car to leave on the road trip I discovered the windshield was cracked. So I look up a Budget close to where I am and we go there to switch out the car. Car selection was very low, I ended up taking a dirty Nissan Altima that drove great. Comfort rating above pertains to the second car. Loved the car!

Cons: Waiting about 30 min to get car. I rented a small SUV and got a mid-size car at same price (no discount). When I got to the car all the windows were rolled down and it reeked of marijuana (despite the no smoking stickers on side of vehicle. I normally would have asked for a new car but just didn't have time to wait... needed to get to a meeting... When I returned the car, nobody was available to check me out or give me a receipt, or tell about my experience. Spent way too much money to have an experience like that. Reluctant to go back to Budget anytime soon.

Cons: Extra long lines and it took 1 hour 30 minutes to get a car after reservation. Price of the rental was much higher than anywhere else in USA. Car had some trash from previous rental. Overall experience was very poor.

Cons: Wait times for car pick up were terrible ( around an hour). I was also initially given a 15 passenger van instead of the " Dodge caravan or similar" I rented. They switched it once I went back in, but stated that technically the 15 passenger vans counted in that class of vehicles. Rental fees are also misleading to make it look like the vehicle is cheaper than it really is.

Cons: The drop-off was a little time consuming at the airport, and the shuttle situation was a little slow. We almost missed our flight.

Cons: Pick up took longer than I expected. There was a long line and maybe not enough employees.

Cons: Took an hour to get to rental counter. Required us to prepay for the full tank of gas because "gas was 2 cents cheaper than the nearby gas station. Told her we would bring it back full and we didn't want to prepay. Told there wasn't a choice but we could have it removed from bill when we returned it full. Returned it full and guess what was on the bill? $60 worth of prepaid gas. Guy told me I had to go to counter to get it reminded. Walked inside and there was a long line! Unbelievably inefficient process.

Cons: Their website was misleading, we needed a cargo van, they gave us a passenger van. They failed to be able to put the charge on a business credit card and didn't even inform us we could change it at drop off...

Cons: Car was not cleaned inside or vacuumed prior to rental. Check in process was not streamlined and had some difficulty pricing rental to match online reservation.

Cons: we reserved a larger SUV, and they gave us a small SUV for the price of what a larger suv was

Cons: the wait to pick up the car was WAY too long

Cons: Over an hour wait to get my car. Rude staff. Took 20 minutes for the shuttle to arrive to the airport too!

Cons: Supply is too limited in Denver. No economy cars available despite reservation for an economy vehicle and was forced to upgrade to a more expensive class of vehicle. Cost for 2d rental was over $300, about 5x more expensive than most other major cities.

Cons: The car was dirty

Cons: I have NEVER seen a line so long to pick up a rental car!!! I rent vehicles from Denver International Airport at least twice a month. I use different agencies, all depends on the price. Budget's line was so long, well over an hour wait, that I decided to leave for another car rental company. I'm handicapped and cannot stand for that long of a period. As I wa leaving for Hertz, someone decided to help me. I would never rent from Budget again, due to their extremely long lines just to pick up your vehicle. I have a 2 1/2 hour drive AFTER picking up my car. That combined with being disabled makes Budget a poor option in the future.

Cons: The check in period was not very organized and the wait time to get service at the office was long.

Cons: Computers were down.

Cons: Waited in line for 30 minutes. After waiting on my car for 20 minutes, I was brought a different car (same make/model, different color.) As I was getting ready to leave, I was asked to get into my original car (that was found), which I had to wander around the lot to find. Again, it was an identical car, except color. Upon return, waited 20 minutes for a shuttle with no clear direction of when it would arrive.

Cons: More than an hour wait in line to pick up the car. Lots of staff on duty and ours was efficient once we got to her, just a lot of folks wanting to pick up cars at the same time.

Cons: Driving from the airport to Aurora to get the car

Cons: All the hidden fees! Also, after a long wait, we went out to get our car and it wasn't there. Had to go back inside and get new location. When we returned the car it was difficult to understand what to do as there was very little instructional signage. We weren't the only ones confused.

Cons: Very long line at 7 pm to get car on a Monday

Cons: Made a reservation months in advance for an intermediate car. When I show up all they have is a 12 passenger van. They tell me to drive to the airport (20 mins) to swap cars, but they don't have any cars at the airport either. So frustrating. After waiting 3 hours, we finally get a compact car that we have to cram into.

Cons: Pressure to "upgrade" to a bigger vehicle for higher cost at check-in. I wanted the car that I reserved; nothing else!

Cons: Insurance through kayak/Hotwire is 3rd party and not as seamless, turn-key, easy, as buying direct from Budget. The only two times I have not bought direct we have had to file claims. Had a tire go flat on the inside sidewall. So not sure if puncture or flaw. Never the less the process is I pay. Submit bills and hopefully get reimbursed. With direct there is no middleman reimbursed. So beware of 3rd party insurance.

Cons: There was no greeter outside.

Cons: they pushed too hard for an up sell I didn't want.

Cons: The greedy vibe I was left with.

Cons: Rep at counter in Denver overcharged for the upgrade he was aggressively pushing. Car smelled of smoke.

Cons: I felt it was extremely overpriced! I felt like I paid for a Ferrari and got an electric car

Cons: Wait for the shuttle to arrive at the airport to pick up and take us to the rental facility.

Cons: The size

Cons: watch out for the add ons. $13 for extra driver, $6 for satellite radio

Cons: Line at 12:39AM was huge. Very long wait. C,Erik was rude. Understaffed. They should confirm u can rent all wheel drive vehicle I would hesitate to rent here again

Cons: Car smelled like smoke when I entered. Didn't have appropriately graded windshield wiper fluid for winter in Denver.

Cons: My flight was cancelled. I called and was told they wouldn't honor the pricing after 7 hours from the original reservation time, and they would have to charge me the current rate (500.00+ more). I offered to pay up front over the phone to hold the rate, and they advised against it because then I would have to pay a $100.00 late fee on top of the rate difference. They also off shore their call center which is never a good experience.

Cons: The car was filthy, when I told the only employee that was anywhere near the parking lot I was told that he "gets that all the time" but there was "nothing at all (he) could do", the car was not a car that I would have picked out of hundreds of cars, I was never given an option as far as choice of car (other than at booking), the car I booked online was not the car I got, the gas at the pump was $0.30/gal cheaper than having it filled by Budget which was what the customer service individual recommended (she recommended the vastly more expensive option), when I called to let the location know that there was a weather event that was going to affect my ability to get the car back in time (I just needed an extra hour) I was told that it would cost me an extra day and that the rate that I had gotten wasn't applicable and it would increase my total spent on this rental by 33%

Cons: Car smelled like smoke and was expensive for what I got.

Cons: Paid for sedan got Prius. Also purchased insurance through Kayak which Budget knew nothing about. I blame Kayak for that.

Cons: We reserved a minivan for 1 price, but when we presented ourselves to the agent, we were told that he would upgrade our reservation for no additional cost, due to significant weather conditions. The upgrade was to a 4-wheel drive Ford Expedition (4 WD wasn't necessary, it turns out). We accepted the 'upgrade' but then found out that in fact, the cost would be an additional $500 for the week. As well, the car was contained trash items in the pockets of the seats, and the rear window wiper was busted. Ultimately, they agreed to charge us $250 for the week, but not until we made a fuss.

Cons: We got to the line and it took forever to rent the vehicle. Then we got to the vehicle and saw that it had a right rear tail light that had been basically been punched into the vehicle. We identified it to one of budget workers on the lot and he switched the vehicle for one that was much bigger because he didn't have one of the same size on the lot. We drove that vehicle for a week and then returned it. Upon returning it the counter couldn't give us a receipt with the vehicle we returned but again we waited for 30 minutes and had to catch our flight. A month later we receive a bill from Budget saying that we cause the damage that we identified on a vehicle we didn't drive off the lot on a vehicle that on the receipt that they gave us showed had no miles on it for the rental timeframe. Their response was, "we don't care about the miles since you had unlimited miles on the vehicle." But since there was no miles put on the vehicle from the time we "picked" up the vehicle and "returned" it doesn't that show that we didn't rent or drive the vehicle. Isn't there a vehicle that they have, lets say for arguments sake was a escalade with unexplained miles and tolls on it for that week.

Cons: They didn't have the car I reserved - so I had to wait 20 minutes to get a car. In the end, they gave me an upgraded car as a result, but not before asking me to 'pay a premium' first.