Reviews for Budget in Denver
- All reviews 100%
Sep 30 2016
Pros: I could get a car without a cracked windshield close to where I was staying the first day.
Cons: When I arrived to Budget there were at least 50 people in line ahead of me - it took over an hour to get a car. When I got out to the lot where the car was supposed to be, the slot was empty. The first employee I saw in the dark lot said he couldn't help me - another employee heard him saying he couldn't help me and he said yes, we should help her and came over to me. Eventually the helpful employee brought around another car and new paperwork and I was off. The gentleman checking paperwork at the out gate was condescending and on some kind of a power trip, holding on to my paperwork and asking irrelavent questions while 3 folks exit the other gate. The next morning when I went to the car to leave on the road trip I discovered the windshield was cracked. So I look up a Budget close to where I am and we go there to switch out the car. Car selection was very low, I ended up taking a dirty Nissan Altima that drove great. Comfort rating above pertains to the second car. Loved the car!
Sep 30 2016
I normally don't write reviews unless really good
Cons: Waiting about 30 min to get car. I rented a small SUV and got a mid-size car at same price (no discount). When I got to the car all the windows were rolled down and it reeked of marijuana (despite the no smoking stickers on side of vehicle. I normally would have asked for a new car but just didn't have time to wait... needed to get to a meeting... When I returned the car, nobody was available to check me out or give me a receipt, or tell about my experience. Spent way too much money to have an experience like that. Reluctant to go back to Budget anytime soon.
Sep 28 2016
Cons: Extra long lines and it took 1 hour 30 minutes to get a car after reservation. Price of the rental was much higher than anywhere else in USA. Car had some trash from previous rental. Overall experience was very poor.
Sep 26 2016
Pros: The van itself was clean and comfortable. Budget rental staff were friendly.
Cons: Wait times for car pick up were terrible ( around an hour). I was also initially given a 15 passenger van instead of the " Dodge caravan or similar" I rented. They switched it once I went back in, but stated that technically the 15 passenger vans counted in that class of vehicles. Rental fees are also misleading to make it look like the vehicle is cheaper than it really is.