2.0
Bait and switch for Budget car pick deal. Only car available was electric, had to pay $183 for gas car. Electric doesn't work when driving though CO, WY, SD.Reviewed Aug 26 2026
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8.0
Standing in line for well over an hour wasn't a pleasant experience...once we got to the counter it went smoothly. The return was smooth. The facility itself was very dated.Reviewed Jul 14 2026
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2.0
Staff helping you pick up cars were very rude.Reviewed Apr 28 2026
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2.0
Very long wait for pick up - disorganised - not enough cars in stock had to wait over an hour for car and I was one of the lucky ones.Reviewed Mar 2 2026
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10.0
Quick in. Quick out. Simple.Reviewed Feb 25 2026
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2.0
3.5 hour wait and they didn’t reserve our truckReviewed Feb 16 2026
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4.0
Waited over 30 minutes for transportation from the airport to the rental office before we decided to take an Uber! Long lines, long wait times, unhelpful agent, poor communication, dirty car (even after a quick rinse they call a car wash), no up-to-date charging port in the vehicle…. Probably one of the worst experiences in recent times.Reviewed Jan 22 2026
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2.0
They rented cars they didn't have. Forced dozens of renters (including me) to wait for 2-3 hours to get checked in and get their cars because they were waiting for returned cars to get cleaned and ready to go. Gave totally lame excuses for the delay. Even FastBreak customers were having to wait in line for cars. It is TOTALLY UNACCEPTABLE for a car rental company to be completely blind to how many cars they will have at any given time and rent more cars than they have available. I AM NEVER RENTING FROM BUDGET AGAIN!Reviewed Dec 31 2025
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2.0
We had to wait for three hours to pick up our rental vehicle because the line was too long. We had no control over the situation, and they were not sympathetic about it.Reviewed Dec 29 2025
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2.0
A pre-paid rental that we waited nearly two hours in line to pick up. That put us well after midnight getting out of there with 2 small children and an unwashed car.Reviewed Oct 17 2025
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4.0
The man who I checked out with at the counter urged me to purchase the gas through them and insisted my route would take a full tank, which is absolutely did not. I only had a 3 hour drive total but the man insisted he does the drive all the time. He also insisted I have them take care of the tolls and said it would be cheaper through them. He said that there would be 6 tolls round trip, but the toll signs said “fees waved” the whole time, and also the most I saw was $1.25. I felt the man rushed me and even I kept asking for clarity, he kept insisting that buying through them was going to save me money. I definitely felt he was only a salesman and not a customer service employee. I felt disappointed the whole trip that I even trusted him and next time I will never pay a car rental place to take care of anything extra for me.Reviewed Aug 19 2025
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4.0
I rented the car for a certain amount and they picked an electric car but I didn’t rent an electric car so the price went up cause they gave me a gasser. Also I was in line for over 40 minutes just to get my reservation and then 20 more minutes in line just to get my car.Reviewed Jul 30 2025
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