Book Payless car rentals in Denver

Cons: A lot of pressure to upgrade and buy extras at the pick up desk.

Cons: The car they gave us (Kia) has several LARGE dents. In the future I will not being using Payless, I'd rather pay a few bucks more and get a rental that is in decent shape.

Cons: A Kia Soul is NOT an intermediate and then the upcharge was high. Very disappointing. Plus the shuttle service from Denver airport was so very slow.

Cons: Was unaware the facility did not open until 4:30 am. Almost late for my 5:30 flight!

Cons: They changed the price and classification of the car at the desk. It makes me feel that the rental companies would rather work directly with the customer than with providers like Kayak.

Cons: After waiting in line for close to 30 minutes and listening to another couple argue over upcharges they were trying to impose I was not surprised when they tried to charge me more than my quoted reservation price. The clerk behind the counter explained I was being charged more because I didn't pick my car up at the time I said I would, but was an hour late. Nonsensical how you could have an increase in cost for having a car less time. I explained that we had waiting nearly 30 minutes at the airport for their shuttle to arrive and another 30 waiting in line in the lobby. He brought the price back down but only because I showed him the quoted prices in my email confirmation. The couple ahead of us had to go back to the managers office to resolve their price dispute and still hadn't come out by the time we finished. Come prepared with your confirmation email. It bothers me when companies aren't transparent and I personally won't be renting from this company again.

Cons: The line required a 40 minute wait before I was served. Then the employee signed me up for a service I did not request nor desire which I later had to have removed from my bill/payment. She also kept offering optional extras that I had already stated that I didn't want.

Cons: Car was clean on the inside but looked like it was not washed. Windshield was filthy

Cons: I tried calling Payless ( in Denver) after I reached my hotel. I did not like the way the car was driving and also when I took the car out later I smelled cigarette smoke. It was awful and it made me sick as well as other people in the car. I asked at rental desk to make sure this was not a issue. After several attempts to reach customer service to no avail I had to drive the car with windows open. I was in Denver for a funeral therefore getting back to the airport was not a option. Someone should of called me back. When I turned the car in Monday July 18 I spoke with a manager, who apologized & said he would adjust bill. I thanked him & got on the van to the airport. I looked at bill & could not believe how small the adjustment was after I told him how I really had trouble breathing the smoke smell & also the car was not driving well. I will not recommend Payless or use them again. Customer Service needs to improve.

Cons: At pickup the rep used all her scare tactics to try to sell the extra liability insurance, toll pass, car upgrade, and tried to add the insurance even after I had rejected it. She even told me they needed a gas receipt from nearby, even though nobody else was told that. Office is small and dirty. At return everything was smooth and fast. Shuttle driver waited for me.

Cons: According to our insurance, it would have covered everything; however, your agent told us that our insurance won't because Colorado is a no fault state. We are still looking into this matter, because it cost us an extra $175.00. I was traveling with my mother, who has severe dementia, and I did not have time to verify all the information on location. My husband will be contacting you about this matter and talking to a manager this time.

Cons: Overage charges were fair ($20 an hour) but clock seemed to start early. Also, XM fees per day added up--don't think it's an option to turn off--but you should ask anyway to save $15 a day.

Cons: Exterior cleanliness was substandard. Interior was fine.

Cons: Waited 45+ minutes in line for pickup while the staff operated with no sense of urgency.

Cons: Facility looks a little run down. Could use a coat of paint inside and a mop.

Cons: The first van driver he was rude and took to long to pickup and get us to the car rental agency

Cons: Very unprofessional. Shuttle bus was dirty. People were not berry nice. Then when I got to the rental place, it was a cluster trying to get in the depot with luggage and no automatic doors. Waited in line for 35 mins before being seen. Very slow workers. Online reservation is a scam. I rented an economy suppose to be a Hyundai Sanata or similar. When I got there I was told I was getting a two door vehicle. In acceptable and the only upgrade was to a Ford Escape. The escape was horrible. It's very small, uncomfortable, slow reaction time on the gas pedal and shifting from drive to reverse. Was told to come back in to let them know of any damage which I did but was inconvenient. Someone should have gone with me to the car to inspect it. I will never go back. Paging a little extra for a much better company is much better.

Cons: Terrible customer service. This was my first time renting a car and all the information was thrown at me too quickly, and I was given no opportunity to ask any questions. I was never told how to drop off the car, and there were no signs at the location to direct me. I parked the car in a space near where I picked it up from and brought the keys and my receipt inside because I didn't know what else to do. I waited in line for over 20 minutes, where several associates passed by and saw the keys in my hand and said nothing. Then when it was my turn with the one associate actually helping customers, he says, "oh you're just dropping off? You don't need to be in here. Just drive up to the side of the building and someone will scan you in." I was furious. I spent over 25 min standing and waiting when all I needed to do would have taken 2 minutes. It was a good thing I went early enough otherwise I could have been at risk for missing my flight. Next time I would suggest being more thorough with customers and the information you provide.

Cons: Quite a bit of a wait to get car initially. There were only a few employees behind the counter. Only issue was that KAYAK under-estimates the taxes/fees by a significant percentage (not unique to Payless....had the same issue with other rentals in DEN)

Cons: I was quoted $54 for a three day rental through Kayak. After dropping off the car, my total charges were $76. I did not purchase any optional items, so I'm not sure where these charges came from. The employee who helped me at pickup was also very rude. She did not walk around the vehicle to inspect it, but I overheard another staff member instruct a customer to walk around himself and report damage so I did that as well. When I got to my car and inspected it, I noticed the front fender was detaching from the body of the car. I reported this to the employee who had helped me, and she asked me if there were any "big holes or dents like the car had hit something." I said no, but the bumper was coming off like the car had hit something. This went back and forth several times, with the woman asking me if there were a hole, and me repeating that the bumper was falling off. Finally she snapped, "Well I marked on the form that there's a hole, so you're fine! Next time don't report cosmetic damage." I never realized a fender coming off a car that I am planning to drive on a highway was "cosmetic damage." The car was also dirty on the outside, with soda bottles under the seats. Very odd experience. Never renting from Payless or Kayak again.

Cons: Total price (including taxes and all fees) quoted on Kayak's site was $77 for 4 days. When at car rental window the contract given to me to sign was for $130. This was for NO extra services and I already had full insurance coverage on my personal vehicles. After much haggling the guy finally relented and the new contract had the correct $77 charge. Be really careful and read before signing at this particular rental facility. It honestly felt like they were trying to scam me.

Cons: After waiting for 30 minutes for a bus to pick me up at the airport, I stood in line for an additional hour at the rental facility. It appeared that they were way understaffed.

Cons: I rented a car from Payless on 2 occasions in Denver airport in April. After I picked up, the 1st time, I noticed that the final charges were substantially higher than what my email confirmation had said. When I called back, I found out that the "road recovery fee" was optional. The agent had not even asked if I wanted this or not; she simply added it to my charges, which increased the total substantially. The agent over the phone rectified the error but it was a hassle having to call. Then, just a few days ago, I rented another car at Payless Denver airport, and the agent this time told me that since I have an int'l. drivers license, I had to pay $15.95 per day more to cover liability, even though I said my credit card covered all insurance. He said it was required; that he could not rent me the car unless I paid. Later, when I called back to speak to a manager at Payless, they said that is not true, and deducted those charges for me. The manager there also told me that the agents receive a commission on total sales so there is an incentive to lie to increase the total amount of the rentals. She also gave me a discount, for my trouble in having to go back in to close out that rental and do a new one, w/ correct charges. That was nice of her but both experiences have left me angry and amazed that Payless employees are routinely fraudulently misrepresenting charges to get a higher total, and more commission. I am thinking about reporting these practices to the CO Attorney General's office, consumer protection division. And I will never rent from Payless again.

Cons: WAS QUOTED AND I RESERVED CAR AT A 110.34 TOTAL CHARGE AND WAS TOLD AT LOCATION THAT 3RD PARTY (YOU) DO NOT INCLUDE TAXES ON TOTAL. WILL DISPUTE WITH MY CREDITER.

Cons: It had snowed in Denver the day before. My car was not cleared off and there was no snow brush. I turned on the car and waited for the snow and ice to melt. I got on the highway and the salt from the road came up onto my windshield. I attempted to turn on the washer fluid and nothing came out. I couldn't see at all, rolled down the driver's window and exited to a gas station. I purchased washer fluid, filled it, and it still wouldn't work. I called and he questioned whether I knew how to operate the washer fluid trigger. I brought the car back, stopping frequently to squeegee the windshield, and they checked the car and found that the fluid was leaking. They upgraded me to another car and gave me a significant discount.

Cons: VERY SLOW CHECK IN

Cons: Took us an hour to get picked up with the shuttle and another hour to get out .

Cons: Long line to pick up car. Trunk had a lot of dirt in it. Seats were stained.

Cons: The car was well worn with minor problems. The return process was slow and disorganized. We got what we paid for I guess.

Cons: The check in was pretty weird. The young man I had spoke very broken English very hard to understand. They have a new policy that CO residents needed two forms of proof of residence lucky I had my insurance slip... He asked for a utility bill or ??? Sorry I don't travel with my utility bills. He had to take my ins with my license to see if his superior would approve it then tells me when he came back he would need to see my license. Told him he had it and he told me he didn't THEN found it in his pocket, very strange experience and one I don't want to experience again. Think I'll use PAYMORE next time also the shuddle was dirty and ragid looking Maybe that should have been a clue.

Cons: I'll let you know, once it happens, but it hasn't happened yet!

Cons: Once you drop off the car you must go inside and get in another line to receive a receipt. Some automation similar to Avis could cure this added wait time.

Cons: it took nearly an hour to wait in line to get a car I believe they must work on commission. The lady tried multiple times to get me to get a better car, making me feel stupid that I wouldn't do it. She said I had to have one to drive up to the mountains. She also gave me a horrible time about not getting their insurance. She asked me "what are you going to do when the police pull you over and you don't have insurance?". I told her my credit card covered it and I have regular car insurance as well. She was not nice. the car was dirty when i got into to, had writing on the window and also had trash on the floor.

Cons: 1-1/2 hr wait to get car on pick up. Car had 40,000 + miles and terrible tires. Had flat tire the next day due to slow leak only to find that car did not have a spare. No one answered repeated phone calls to Payless, had to call roadside assistance number to have them contact Payless for me. Was told it was my responsibility to fix tire without a spare and that Hyundai doesn't put spare tires in their cars now- just an air pump (total BS)! Finally got call from another manager who agreed to let me exchange car at their parent company, Avis. Shuttle driver after car drop off back at Payless had "bum right foot" and couldn't help load luggage onto bus. Drove bus to airport using only his left foot! WILL NEVER USE PAYLESS AGAIN!!!!!

Cons: They say time heals all wounds. It had been a while since I reserved a car at this location. Upon arrival in Denver, I was immediately reminded of why. I watched every other rental company's pick up vehicle come by multiple times before their shuttle ever came. Upon arrival at their office, after a 25 minute wait for the shuttle, they were understaffed, the rental process was slow, and the price quoted and reserved was quickly doubled by the time the rental was completed. From the time I arrived at the shuttle stop until the time I left with a vehicle it was over one and a half hours. The vehicle was old, nearly 50k miles. There is not enough time to pass to have me rent from them again.

Cons: Reserved off of Kayak, but when I picked up car at station, they charged me an additional $50 in taxes and fees which were not indicated originally. (This was on top of the taxes and fees which *were* indicated from the Kayak site.)

Cons: The only negative is when I dropped the vehicle back at Payless, no one was outside to greet me and the instruction signage was lacking. Small criticism as overall I had a positive experience.

Cons: Hidden fees, prior online rental price not honored, over 1.5hrs to pickup the car, poor customer service

Cons: -Pickup took 30mins for bus to show up. Probably saw 7 buses from the other guys before ours came -Tried to sneak charges/fees without discussing -Car was squeaking and had low tire pressure

Cons: Radio didn't work in car and that was a huge disappointment for me. Also car had pretty big ding but for was marked no damages. Glad I always check for damage before I leave the lot. Sales clerk really pushed when I declined insurance.

Cons: Online price said $88 and some change. Actual price when I picked up the vehicle was $115.00. No changes were made that would cause it to go up that much. Guy at the Payless counter said when I book online through another service, it's only an estimate. However, the difference between $115.00 and $88.00 seems to be quite a big difference. I walked away second guessing the guy's truthfulness.

Cons: Fees like crazy and nothing clear when signing. Even after asking a number of questions I was screwes over by fees. Total cost more. Than double what I was quoted on kayak

Cons: I arrived at Payless 30min early, and the woman checking me out charged me $11 extra, despite the fact I would be brining the car back several hours earlier. Apparently "you must read all the fine print." Either way, when I sign up on line with times I will be picking up and dropping off I expect that rate. I did speak with the manager when I returned the car, and he refund this money. The car had several small dents and did not seem well maintained. Worth paying extra for other car rental service

Cons: I requested a small car and they gave me a gas-guzzler; they were severely understaffed and it took forever at pickup. Drop-off went fine except their shuttle driver disappeared so an employee from inside had to take me back to the terminal.

Cons: To check in and get car took 1/2 hour long line

Cons: Car was dirty inside and out. Tires had a slow leak that had to be pumped up every couple of days. The transmission was about to go, glad we made it back to the agency before it did.

Cons: waited for bus 15 minutes, rented another car

Cons: We waited at the airport curb for 20 minutes for the van to take us to the check-in office and pick-up office. We watched the other rental company vans come and go several times over before the Payless shuttle arrived. We became so frustrated that we went over to the driver of another company's shuttle to ask him if this was typical. He said that, while the other companies have 10-15 shuttles for picking up customers, Payless has 2 or 3. Then, upon arriving at the check-in office, there were 2 representatives behind the desk for checking people in, and the line had about 20 customers ahead of us. Thus, from the time we arrived curbside to get the shuttle to the time we were in our rental car, was about an hour.