Book Payless car rentals in Denver

Cons: Car was new but had mildew smell. Long wait at pick up. Long wait at drive back to airport after drop off. Not sure small cost saving worthnit

Cons: I was overall disappointed with my car rental experience. I received an online quote for my reservation, only to find my total was doubled when I got to Payless due to extra charges and hidden fees. I could have gotten a much better price from a more reputable rental company had I known all the fees that would be added on. I felt swindled the entire time, I did not want the insurance but it ended up getting added on anyways without my knowledge. The agent I worked with was pushing every additional charge on me and it was very overwhelming and I was not being listened to. The car was fine, but not worth the outrageous price. Finally, when it came to returning the car we ended up waiting 20 minutes for a shuttle due to the fact that they only had one running to and from the airport (I saw at least 10 from Avis and Budget go by in that time). Disappointing and unsatisfactory service, I will never rent from Payless again and I suggest no one else does either.

Cons: When we arrived, there were a few people ahead of me and two people working at the counter. They were very slow and made no effort to speed up the process or call more workers to the front. We had to wait over a half an hour before being checked in. Once the check in began, they tried to charge me a $100 over my reservation price. They also have a weird gasoline policy where you have to fill it up at a certain station and bring back the receipt or they charge you a flat fee. The shuttle to and from the airport is small and does not run very often.

Cons: Our experience with Payless in Denver was among the worst customer service we've ever experienced. We booked our car a week ahead of time through a travel website with a confirmed rental price ($54.91/day) and additional ~$100 in taxes. When we arrived at Payless, we were informed that they do not offer the rental price we were quoted and that the travel website had added the taxes incorrectly. We were told that the incorrect addition was the travel company's problem and that we needed to take it up with them. So, fine, we agreed to talk to the travel company about the taxes being added incorrectly, but still asked that we receive the per-day rental price we were quoted and had booked. They would not give us this price and were incredibly rude about the situation, including the manager, Hernando. He went as far as to rip up our rental agreement while yelling at us. Needless to say, we left and had to find another rental car.

Cons: had to wait for someone to scan car back in

Cons: What I asked for was a small sedan but received a minivan in place. I was thinking it was due to lack of availability hence a possible upgrade but was later billed for the minivan which was more than two times the price. The clerk during return was also rude when I tried to ask about it. Overall terrible experience, will not return

Cons: Shuttles to and from airport were infrequent. Waited 20 minutes at airport, the more than half an hour to go back to airport. Glad I'd left extra time. Wasting almost an hour on a less than 48 hour trip is not what I wanted to do.

Cons: The lady told me my car wouldn't make it to the mountains; that I needed to upgrade. I didn't upgrade and the car did great. The whole "bring back the gas tank empty or full" is a total joke. They try to sell you that if you bring the car back empty they have the cheapest gas prices and you will save money. ...oh wait, there's a $20+ fee that they didn't mention. Once you bring the car back full, they still automatically charge you the $20+ fee and you need to go to the desk to contest it. Do the math, check your bill. And Payless, why don't you try to be a little more transparent with your pricing.

Cons: why are rental cars always so expensive in denver??

Cons: Not enough people at counter; line was slow. Also, the shuttle bus took a long, long time picking us up at the airport. And they charge extra to put a spouse's name on the contract. This wasn't clear when I made the reservation, and I'm used to a different system. It added to the price significantly.

Cons: Payless wasn't to have charged a security deposit on the car rental, and it charged me $200.00 six times, or a total of $1200.00 When I dropped the car off I was told by the individual inspecting the cars, "Ok... everything is good. Your contract for $173.00 is your receipt. Your good to go." Payless than proceeded to charge me $300.00.

Cons: Encountered difficulty trying to connect with car rental company in Denver Airport. Desk was not manned - no one answered phone after repeated calls- kept getting voice mail. Went to another rental company to find out shuttle pickup info . When got to car rental location - extremely long line of customers - only 2 employees to serve. It took me over an hour of standing in line before I got to customer service rep- he was nice and said they were experiencing computer problems - but still no excuse- there were others around me who cancelled their reservations and walked to nearby car rental companies.

Cons: Bad staff

Cons: The inside of the first car was nasty They issued another that car have dog hair all over it. I did not notice until the morning. I just took the car back and used a car service.

Cons: The staff who helped me when I picked up the car was rude and not very helpful. There were others there at the same time as I was and they were receiving the same treatment.

Cons: -a 50 minute wait time for the shuttle a the airport mid-day - the length of time at the rental counter to get checked in and a car was too long and they definitely treat you like you are renting the cheapest car possible. -the return of the car, had to go back inside and wait in line to get my return receipt

Cons: no one there and no bus back to terminal when i returned car. Had to use Avis shuttle

Cons: The line was a bit long to get the car, but I guess it is to be expected with their good deals.

Cons: The price went up to more than twice what I expected

Cons: Drop off seem to take too long. They were probably understaffed.

Cons: Car was filthy on the outside. Needed to be washed and surprised that didn't take the time to do it. Not like they were busy when I picked up the car. On return they overcharged me $70+ on price quoted. I called to complain and they said it was a 'glitch' on the system. Gotta wonder how many more were overcharged. Promised a refund, but haven't seen it yet. Next step is a call to my credit card and the BBB. Stay away from Payless in Denver.

Cons: They added several fees they did not ask me to approve in advance: 1) fuel pre-payment - usually rental companies ask you at the counter. Payless in Denver did not, but added it to my bill after despite me returning the vehicle with a full tank! They removed it promptly when I complained, but if I hadn't reviewed my final bill closely, am sure they would have happily kept it. There was another cryptic charge on the final bill: "optional vehicle protection/assustance" or similar. When I asked what this was, I was informed it was a charge so Payless could offer 24 x 7 roadside support (this was like $50 for my 6 day rental). When I informed them I was a AAA member and would not have used even if I had been asked to 'opt in' up front (which I was not), they waived the fee, but another example of a lack of transparency wrt fees and only a careful review at the end saved me from being charged an extra $120+ on a 6 day rental.

Cons: Did not like the standard rental car high pressure upgrade routine. Not enough staff checking cars back in. Building was a wreck with construction. Didn't feel like the charges were fully transparent.

Cons: I am unfamiliar with American car sizes. I reserved a full-size car but what Payless considers Full Size is not very big. I was stuck so had to pay double to rent a bigger car.

Cons: Pushy and negative (argumentative)demeanor of the rental agent.

Cons: We ordered a 4-door compact and the only car available was a 2-door economy. Car had hail damage and 48K miles on it. One of the belts was loose and squealed for nearly 5 minutes every time you started the car.

Cons: All the extra charges. What was supposed to be a $100 rental, turned into $178! Rep put the "gas option" on rental without asking for it, then wouldn't take it off! Kept trying to "upgrade" me! Car had trash in it from previous renter.

Cons: That the quoted price and the actual price were not the same.

Cons: The counter agent was RUDE. I will NEVER rent from them again.

Cons: Desk clear tried to overcharge.

Cons: Check in was extremely slow - took 40 mins to pick up car. Only about 6-8 people in front of me

Cons: pick up location a bit tattered

Cons: Your Front Counter Specialist didn't know what she was doing. I was delayed 1.5 hours in my trip since she didnt know what questions to ask. My Card declined due to your system and her not asking to verify an address. She had to get a manager after I had called my bank 3 times to verify it wasnt my issue!

Cons: The car reeked of weed. I know weed is legal in CO and I even like weed! But I was there for a business weekend and kept worrying I smelled like weed because the car smelled so strong.

Cons: Although it was great, I wish I had put in gas because I believe it was over charged since I didn't turn it in empty and they charged me for a full tank

Cons: Payless always tries to add on extra roadside assistance charges that employees try to explain as mandatory charges. This practice is uncomfortable and surely illegal.

Cons: I rent cars a lot. Some are good, most are average and you get what you pay for. These guys are totally offscale. Scrutinize your bill closely. After the high pressure upsell, they will add on all kinds of things you never agreed to. This is done with intention and routinely. It is their business model. Other customers have experienced the same and I actually had previously, but gave them another chance thinking it was just a one time mistake. Wrong. Avoid Payless, even if the rate seems good.

Cons: The blinker wouldn't automatically turn off. I booked online for $118 for five days. When the bill printed, it was $200. I protested and it was reduced to the original quote.

Cons: Sales pressure from the check-in counter. Signed me up for an additional "service" of $20 that if the car broke down, would get it back to their company. Said otherwise, I would be accountable to pay for the towing. I declined the service. She also said I would have to show a receipt of me getting gas within 7 miles of the airport. If I did not show the receipt, I would be charged for a full tank of gas at a higher rate. (I was never asked for this receipt when I turned the car in.) Shuttle buses were too infrequent and interior of car was dirty. Will not rent from Payless again.

Cons: Upgrade had a leaky tire had to exchange for a car not as perfect

Cons: Customer service was not great. Woman did not care that i set up through kayak and price was not what was expected. Was told on kayak that rental would cost $178.00 and after i get the car i was charged $300.00. Really should put a more accurate price including fees. Was told that because i picked car up 2 hours early would be charged an extra day so to have car back at same time when returned. The woman also tried multiple times to upsale me. I will for sure take my business to another rental company just because of customer service

Cons: mandatory toll road up charges. suv needs more than 4 cylinders in high altitude. no power .

Cons: The fact that I was charged for all of the "extra protections" even though when I rented the car online, I DECLINED all of those protections and provided my insurance carrier (USAA) and the policy number so that if I did bump into anyone or someone ran into me, I would be covered by my automobile policy. I was not told until arrival that I would have to accept the "extra protections" in order to get the good daily rate on the car. I did not like not being told where the lights/bright lights, windshield wipers and other things were when I picked up my car. I had to figure this out myself, and if it was not for the fact that I was sitting in a park and ride lot at the time, would have been disasterous. Finally, even though I was told that they would do so, my XM radio was NOT turned on during the rental period. Part of the reason why I rented that size and brand was because of the built in XM radio. This was not acceptable to me, and if it was not for the fact that I needed to pick my son up from the train station, I would have turned the car in and went to a competing firm to rent one of their cars.

Cons: Seems like the airport pickup location was surprised by a sudden influx of customers - had to wait close to 30 minutes in line to get served.

Cons: The insurance and fees increased over twice the initial price which was unexpected...also the seat was broken and so was the bumper, it flapped in the wind, but may have happened while driving as we had 80mph winds

Cons: Was quoted $100 and change on app when booked and ended up being charged $222. Car didn't look like interior had been cleaned previously.

Cons: This place was SO shady. Terrible customer service.

Cons: Got us to spend $110 more by misrepresenting gas service and adding an extra driver as mandatory, and then saying taxes were 35%... I still don't understand how that became over $100... Also lied about what cars they had for the quoted price, saying a Focus would be an upcharge because his were midsize not compact because they were sedans, not hatchbacks like I had rented before. That's just absurd. He said that all he had for the quoted price was a Chevy Spark....which had been quoted as an Elantra or similar... Looking outside on the lot I saw many compact cars (Elantras, Altimas, Focuses), and no Sparks. Guy was a slimy liar.

Cons: Nothing.

Cons: Nothing

Cons: When I went to pick up the car there was an extra $50 in charges tacked on there not on the original quote. He had a hard time trying to explain them and eventually went back to original online quote, but I walked away feeling like I was being swindled somehow and it just made for a bad expeience.

Cons: The up sell to a poor quality vehicle and the price difference at the final bill vs the quoted price upon sale. I will be disputing the charge. False information given at point of sale. Also car has alot of problems, windshield mirror fell off several times, brakes, transmission skip, almost tipped over, steering drift. Need more?

Cons: They tried to charge me double what I'd reserved the car on Kayak for. I felt taken advantage of. Had to fight for every part of the kayak deal.

Cons: It was great

Cons: Out of cars at pickup time regardless of reservation. Rate for excessive mileage (which we didn't have) was insane

Cons: The check in process was slower than expected. Part of that was because they are trying to upsell every person who came in with a reservation.

Cons: A lot of pressure to upgrade and buy extras at the pick up desk.

Cons: The car they gave us (Kia) has several LARGE dents. In the future I will not being using Payless, I'd rather pay a few bucks more and get a rental that is in decent shape.

Cons: A Kia Soul is NOT an intermediate and then the upcharge was high. Very disappointing. Plus the shuttle service from Denver airport was so very slow.

Cons: Was unaware the facility did not open until 4:30 am. Almost late for my 5:30 flight!

Cons: They changed the price and classification of the car at the desk. It makes me feel that the rental companies would rather work directly with the customer than with providers like Kayak.

Cons: After waiting in line for close to 30 minutes and listening to another couple argue over upcharges they were trying to impose I was not surprised when they tried to charge me more than my quoted reservation price. The clerk behind the counter explained I was being charged more because I didn't pick my car up at the time I said I would, but was an hour late. Nonsensical how you could have an increase in cost for having a car less time. I explained that we had waiting nearly 30 minutes at the airport for their shuttle to arrive and another 30 waiting in line in the lobby. He brought the price back down but only because I showed him the quoted prices in my email confirmation. The couple ahead of us had to go back to the managers office to resolve their price dispute and still hadn't come out by the time we finished. Come prepared with your confirmation email. It bothers me when companies aren't transparent and I personally won't be renting from this company again.

Cons: The line required a 40 minute wait before I was served. Then the employee signed me up for a service I did not request nor desire which I later had to have removed from my bill/payment. She also kept offering optional extras that I had already stated that I didn't want.

Cons: Car was clean on the inside but looked like it was not washed. Windshield was filthy

Cons: I tried calling Payless ( in Denver) after I reached my hotel. I did not like the way the car was driving and also when I took the car out later I smelled cigarette smoke. It was awful and it made me sick as well as other people in the car. I asked at rental desk to make sure this was not a issue. After several attempts to reach customer service to no avail I had to drive the car with windows open. I was in Denver for a funeral therefore getting back to the airport was not a option. Someone should of called me back. When I turned the car in Monday July 18 I spoke with a manager, who apologized & said he would adjust bill. I thanked him & got on the van to the airport. I looked at bill & could not believe how small the adjustment was after I told him how I really had trouble breathing the smoke smell & also the car was not driving well. I will not recommend Payless or use them again. Customer Service needs to improve.

Cons: At pickup the rep used all her scare tactics to try to sell the extra liability insurance, toll pass, car upgrade, and tried to add the insurance even after I had rejected it. She even told me they needed a gas receipt from nearby, even though nobody else was told that. Office is small and dirty. At return everything was smooth and fast. Shuttle driver waited for me.

Cons: According to our insurance, it would have covered everything; however, your agent told us that our insurance won't because Colorado is a no fault state. We are still looking into this matter, because it cost us an extra $175.00. I was traveling with my mother, who has severe dementia, and I did not have time to verify all the information on location. My husband will be contacting you about this matter and talking to a manager this time.

Cons: Overage charges were fair ($20 an hour) but clock seemed to start early. Also, XM fees per day added up--don't think it's an option to turn off--but you should ask anyway to save $15 a day.

Cons: Exterior cleanliness was substandard. Interior was fine.

Cons: Waited 45+ minutes in line for pickup while the staff operated with no sense of urgency.

Cons: Facility looks a little run down. Could use a coat of paint inside and a mop.

Cons: The first van driver he was rude and took to long to pickup and get us to the car rental agency

Cons: Very unprofessional. Shuttle bus was dirty. People were not berry nice. Then when I got to the rental place, it was a cluster trying to get in the depot with luggage and no automatic doors. Waited in line for 35 mins before being seen. Very slow workers. Online reservation is a scam. I rented an economy suppose to be a Hyundai Sanata or similar. When I got there I was told I was getting a two door vehicle. In acceptable and the only upgrade was to a Ford Escape. The escape was horrible. It's very small, uncomfortable, slow reaction time on the gas pedal and shifting from drive to reverse. Was told to come back in to let them know of any damage which I did but was inconvenient. Someone should have gone with me to the car to inspect it. I will never go back. Paging a little extra for a much better company is much better.

Cons: Terrible customer service. This was my first time renting a car and all the information was thrown at me too quickly, and I was given no opportunity to ask any questions. I was never told how to drop off the car, and there were no signs at the location to direct me. I parked the car in a space near where I picked it up from and brought the keys and my receipt inside because I didn't know what else to do. I waited in line for over 20 minutes, where several associates passed by and saw the keys in my hand and said nothing. Then when it was my turn with the one associate actually helping customers, he says, "oh you're just dropping off? You don't need to be in here. Just drive up to the side of the building and someone will scan you in." I was furious. I spent over 25 min standing and waiting when all I needed to do would have taken 2 minutes. It was a good thing I went early enough otherwise I could have been at risk for missing my flight. Next time I would suggest being more thorough with customers and the information you provide.

Cons: Quite a bit of a wait to get car initially. There were only a few employees behind the counter. Only issue was that KAYAK under-estimates the taxes/fees by a significant percentage (not unique to Payless....had the same issue with other rentals in DEN)

Cons: I was quoted $54 for a three day rental through Kayak. After dropping off the car, my total charges were $76. I did not purchase any optional items, so I'm not sure where these charges came from. The employee who helped me at pickup was also very rude. She did not walk around the vehicle to inspect it, but I overheard another staff member instruct a customer to walk around himself and report damage so I did that as well. When I got to my car and inspected it, I noticed the front fender was detaching from the body of the car. I reported this to the employee who had helped me, and she asked me if there were any "big holes or dents like the car had hit something." I said no, but the bumper was coming off like the car had hit something. This went back and forth several times, with the woman asking me if there were a hole, and me repeating that the bumper was falling off. Finally she snapped, "Well I marked on the form that there's a hole, so you're fine! Next time don't report cosmetic damage." I never realized a fender coming off a car that I am planning to drive on a highway was "cosmetic damage." The car was also dirty on the outside, with soda bottles under the seats. Very odd experience. Never renting from Payless or Kayak again.