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Hotel is in a great location adjacent to walking trails in park and nearby restaurants, bars and shopping. Hotel is modern, beautifully appointed and very spacious. Rooms are scpacious as well and modernly appointed, very comfortable. Hotel has several axcellent restaurants, shops and services. It is a complete hotel with all the amenities required of the business or leisure t raveller.
I have stayed there several times throughout the years and will definitely come back. Magnificent arquitecture of Legorreta
Very pleasant, homely atmosphere and strategically located 1.Loud music, at the bar near the reception. 2. Difficult, and lack of promt assistance, in accessing into internet service in the hotel rooms.
It is spacious, with excellent service The plumbing fixtures in the bathroom require maintence.The shower did not provide a good spray, since half the water esaped to the bath filler.
The location was good. The accomodations good, but somewhat dated. The hotel is massive, very large public spaces. A number of the public rooms were too loud to allow conversation.
I stay here every time i go to Mex city for Travel. We appreciate the saftey of the hotel
Comfortable bed and the food @ the China grill was excellent. I couldn't check out because the line was too long and I would have missed my plane. I waited in line to check out for 255 minutes and finally had to leave. When I left there were still 7 people in front of me in line!
Outstanding Architecture Excellent staff and service Poor maintenance, specially on rooms / bathrooms Internet service not free anywhere in the hotel and not working properly Poor amenities in the room
exellant service. good location near the park and all the important musiums. very comftuble and big room.excelent business lounge.very good varaety of restorants at the hotel.
the public areas of the hotel The rooms are terribly old and in need of renovation. I will not stay at his hotel until this happens.
I liked the location, the viewes, friendly and helpful staff. n/a
I was in a business travel and I need my invoice according with the Mexican tax rules and they didn't give it to me, the argument was because I bought with Kayak
nice big room, early check in was possible, amazing view at the wellness center, nice view towards the park and the castle not all staff was understanding Englisch, high price at the spa though part of the jacuzzi was not working
I like restaurant and room amenities, great view fo Chapultepec castle, excellent room service.
I liked everything. Location, friendly staff, excellent service.
The restaurant is serving food with very good presentation. Our room was heading towards the backside of the building and having some noises of the AC.
Very friendly staff, excellent quality room, very comfortable bed. Busy road intersection but convenient for park and museums. Much better than staying in the centre of the city lack of outside space or lounge to relax in.
staff, location, comfort
The concierge was very helpful to us each day. He did a wonderful job in finding us a good driver and guide to help us explore the city and visit the pyramids. The location is excellent. It is walking distance to the Anthropology Museum , a nice shopping and restaurant area, and the hop on hop off tourist bus..
I found the value for this hotel to be amazing. There were several restaurants to choose from in the lobby plus the bar stayed open past 2am. I thought the segregated spa was a bit odd, but my wife and I were able to get an excellent 90-minute couples massage. The hotel is close to the main park where there are plenty of attractions. The staff was always able to accommodate me and they were super friendly. Even though I speak Spanish, I didn't need to as the staff was very fluent in English. I would stay here again. I didn't like that the spa was segregated. I would like to have spent some time in the Jacuzzi with my wife, but that is not the case with the spa facility.
Very nice reception and excellent restaurant Room are very small
The staff No free wifi
Great location, nice business stay. Upcharge for everything. Works for business, not as ideal for family.
Fantastic hotel. Well oiled machine. Very clean and well kept. Central gardens amazingly manicured Nothing!! Maybe a bigger pool...
From when we checked in to when we left two days later, our experience at the Four Seasons in Mexico City was a very pleasant one. The staff is professional and speaks very good English. The restaurant served very good food in a nice space (indoor and outdoor). We are looking forward to going back!
The service was excellent. When we made a comment about a service, they immediately rectified it. They truly had a customer is always correct attitude.
- rooms are ok - is not a 5 star hotel ( maximum 3 star ), no breakfest ( american breakfest was included !!! ), transfer from the hotel was not aviable ( free of charge 5 km was offerd !!! ),
People at front desk was very nice. We didn't like it at all. We reserved a crib with 3 months anticipation and also my husband called 1 week before we travel to confirmed that reservation, but when we arrived they told us that the only crib they have was not available. Also room's carpet was so dirty that we can't walk without shoes.
It likes home, and its design is simple and modern. No hair dryer.
Friendly staff, clean room and privacy.
Bed very comfortable Pillows too large and shower head does not sprays enough water. Room could use some heating from time to time
Excelent location in a safe neighborhood. Large room with a full kitchen. Very helpfull staff.
wonderful hotel. The rooftop terrace is nice too. especially, service & staff kindness are the best I ever experienced. also good located for shopping and access for museums near the park & Casa Barragan. If you stay long time, I recommend this hotel. nothing I think about this.