Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The flight crew"
Cons: "The lack of space I had being in the middle seat"
Pros: "Genially friendly atmosphere"
Pros: "Lower fare than other airlines, nice lighting, like the tall cabin and overhead space"
Cons: "Disorganized in issuing boarding passes, several rude staff, uncomfortable seating, limited entertainment options, and though nicely presented, horrible food."
Cons: "Everthing they got delayed in L.A so that mess up or connecting flight to cebu come on now if we are able to wait for your crew why cant u wait for your paying customers for 10 mins more?"
Pros: "Comfy seats, attentive crew, good food."
Pros: "Row 30 in a 737-900 had more legroom than other airlines' :premium economy"! I love Alaska Airlines!"
Pros: "I liked that we landed safely"
Cons: "They messed the names on our itinerary & were rude"
Pros: "The promptness"
Pros: "I didn't expect that we can have some snacks (pretzel) during the flight! And the seat was comfortable."
Pros: "Friendly people, clean new plane, ease of check in and baggage drop."
Cons: "Sold out of the fruit and cheese pack by the 20th row!"
Cons: "I carry photo equipment in a carry on bag because of expense, damage control and temperature control. Unfortunately I can not leave it for baggage people to handle (although I would love to.) When I got my carry on to the greeting flight attendant I explained I had just finished a shoot and I was sorry that I needed to keep the bag as carry on. Flight Attendant: there was nothing she could do and I needed to go back down the stairs, even though people were still boarding and leave it with the baggage people. Me: "In the past the flight attendant put the bag in that closet." (I pointed to the locked closet where they keep their bags.) Flight Attendant: I cant open it because it's locked. Me: "The key is kept there." (I pointed to where the key is kept. I know because I've done this trip so many times before.) Flight Attendant: "See if it will fit under your seat." It did... but I had my knees in my chin for the entire flight. Thanks, Ann"
Pros: "comfortable flight. I was tired so skipped meal and slept."
Pros: "Cabin was kept dark for a nice restful flight back."
Cons: "Seat were a little cramped."
Cons: "no reclining seats, no food, no gluten-free snacks to acommodate allergies."
Pros: "Faster than was predicted"
Cons: "Pretty cramped economy"
Pros: "Liked the opportunity to check in a day early and pick my own seat; also liked the option to pay a nominal fee $15 plus tax to board early."
Cons: "Can't think of anything."
Pros: "Ordering Alaska's clear luggage tags and printing the luggage tags at home was great! It made the bag-drop very easy."
Cons: "Just a minor issue. I changed my seats upon checking-in online wanting to be farther forward. When my family and I boarded, the row I chose did not have a window which was a drag because I wanted my 11 year old daughter to have a view of the mountains in flight. Not a huge deal but maybe Alaska's online seat reservation system could identify which rows do not have windows, like emergency rows are not identified. Again, not a big deal... The overall experience was very good."
Pros: "the seat confusion was a hassle but the crew was nice about it."
Cons: "the flight was oversold and i didn't get a seat assignment until the last minute. Then the seat they gave me was already booked to someone else, so i had to wait again on the plane to get a seat. on my outgoing flight to seattle a few days prior, i intentionally didn't check a bag because i had a late arrival and early work the next day, was forced to check it on the plane and then they lost it for an hour after i landed so i didn't get home until 2am. frustrating, but again the crew was nice about the mistakes."
Cons: "Seats are not comfortable for tall people. Airlines should offer better snack options for the prices charged"
Pros: "Service in all respect"
Cons: "I was not able to cancel or freeze the flight, so I missed it."
Pros: "and was stuck with emergency exit."
Pros: "Leg space was pretty good"
Cons: "After landing to gate open took too long"
Pros: "Crew was polite, and boarding was good."
Cons: "The plane was hot and it never cooled off. Plus it was late. Passengers used seat back pocket cards to fan themselves and the crew seemed oblivious."
Pros: "Nonstop flight was great. Smooth safe ride"
Cons: "30 minutes late takeoff. It wouldn't have been too bad but we only found out after we boarded so sat on the plane for an hour before takeoff."
Pros: "Way too hot on plane without anyersonal air gens. Then it was freezing after takeoff"
Pros: "New plane"
Cons: "Lack of infotainment, poor ventilation and air, and landing was rough."
Pros: "Went perfect !"
Cons: "There was no on board entertainment or movie."
Pros: "The staff were courteous and polite! Like that!"
Cons: "Getting off the plane should NEVER take almost 30 minutes! The organization of getting everyone off the aircraft needs some attention for sure!"
Pros: "Cheap upgrade"
Cons: "No tv"
Cons: "Plane was not cleaned up after last flight - had a dirty tissue in the seat pocket and some papers on the ground near my feet. Ick!"
Pros: "Great crew."
Cons: "Power plugs were available but didn't work in our row, which I found out only after paying $26 for wifi for the entire flight, which I then was not able to use. Flight attendant said, hm, everyone else's is working."
Cons: "I found out a week ahead of time that I couldn't make my flight and I had bought the $15 flight insurance that says it covers changes in your flight. Come to find it does not and $185 is down the drain. Poop."
Pros: "I really liked their attention to detail, the comfortable leg room, and polite flight attendants"
Cons: "I just wish they had more food options, besides snacks and juices and beverages"
Pros: "Boarding went very well. The credit was extremely helpful and responsive."
Cons: "Not enough room for individuals with broad shoulders. I felt as though I were either invading my neighbour's space or hanging out in the aisle."
Cons: "I didn't get a blanket or pillow"
Pros: "Professional crew but quick to cop and attitude when u ask for something."
Cons: "boarding was a joke, every one rushed the gate and the crew didn't care one bit. There was no ife at all and the seats barely had any recline."
Pros: "Amazing service I'm definitely traveling with alaska again."
Pros: "Great crew, on time flight!"
Cons: "The only thing that I didn't like was the airplane, it was an old one and not comfortable at all ;("
Pros: "The flight was on time and the crew was awesome!"
Pros: "Clean and friendly"
Cons: "No inflight but it really wasn't about deal"
Pros: "LOVE the charges on the backs of seats!!!! The snacks were good and the option for the entertainment ereader was good."
Cons: "The seats were pretty uncomfortable and by the end of the trip my back hurt so bad!"
Pros: "The aircraft was new with many conveniences."
Cons: "We were 2 hours late leaving Seattle so got into LA very late."
Pros: "Boarding was efficient. Crew was friendly and helpful. Comfort was coach level, so to be expected. There was no entertainment."
Cons: "Little bags of chex mix are really unacceptable. There should be at least sandwiches offered for free on 2.5+ hour flights, but I guess it's a sign of the times. Also internet should be free."
Pros: "Porque ya estando abordo nos cambiaron de gate"
Pros: "So cold. Everyone in the back was freezing."
Pros: "All was good Thank you"
Pros: "Pre-boarding as an older senior"
Pros: "The plane needed more leg room."
Cons: "Went from LA to Guangzhou, China. My family checked 6 bags in. Only 5 arrived in China. My bag with ALL my clothes and ALL my meds was the one missing. I had nothing to wear (and that includes underwear) and no meds for 2 freakin’ days. Worst experience EVER!!!!"
Pros: "Comfortable and clean plane, crew professional and nice."
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "The cockpit crew waited to turn the plan off until the Footbal playoff game was finished. I thought that was very considerate of them."
Cons: "Seats were right but that I guess is to be expected these days."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Cons: "No leg room"
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Pros: "Easy and quick"
Cons: "No complaints"
Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."
Pros: "I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful."
Cons: "They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that."
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Pros: "on time"
Pros: "Lots of water being offered. Lucky to have extra seat for comfort."
Cons: "It seemed longer than the estimated time. The food was bland. My husband's entertainment system worked, mine didn't. We had hit a lot of rough air during time over Pacific. Would have been nice if the pilot would have given more information."
Pros: "I like that if you're willing to gate check your bag, Delta allows you to check in with Zone 1 boarding. Seats did have plugs, which is a huge plus."
Cons: "Touch screens on the in-seat TV were not sensitive enough, technology on board was somewhat outdated."
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "Comfortable flight with pleasant staff. I slept most of the way."
Cons: "I was satisfied with this flight and did not experience and discomfort during it"
Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Flight was smooth and pleasant. Cabin crew was very kind."
Cons: "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Pros: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."
Cons: "The seat was not a flatbed. It was an old fashioned first class seat but with absolutely awful knee room---possibly as little as 28-30 inches. It was very difficult for the person next to the window to get out to the aisle, even when the person in the aisle seat was not sitting there. The biz class cabin was shared with economy comfort. The crew gave no explanation for the switch in aircraft, and no apology either."
Cons: "No free meals."
Pros: "The crew was professional and efficient. This includes the ground personnel that had to cope with a grossly overbooked flight. I was upgraded to comfort+ at the gate."
Cons: "Fed up with the .4 oz pretzels. The arrival in LAX was chaotic. We had left on-time and were told that we would arrive approx. 20 minutes early. Ha! First landing attempt had to be aborted, the landing not being cleared by the control tower. Then we cruised, circling over the Ocean, and the lights of the city again. Finally we landed. Taxiing on the tarmac was interrupted many times, and took overall 30 minutes. The pilot kept informing us. I was probably not the only passenger that had and urgent need to reach a bathroom... Of course, Delta should not be blamed"
Pros: "Very easy flight & process"
Pros: "On planes with seat back displays, it was especially easy to travel with a 4 year old. Definitely appreciate the entertainment provided."
Pros: "Crew's service"
Cons: "nothing to say"
Pros: "I liked being in a lie flat seat"
Cons: "The seat, tray table and storage pouches were filthy wiht crumbs,stains, debris on my seat. A substandard experience and shows disrespect to paying customers, for whom airlines exist!"
Pros: "Same as the previous flight! Very surprised to be a head of time"
Cons: "We were very cramped in the seats. No room to move! I could not use my laptop."
Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"
Cons: "The flight attendants were rude and not helpful. The checkin counter at the Sydney airport is hidden. Better signage would be helpful in locating the area"
Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."
Pros: "The African-American gentleman flight attendant was extremely helpful, funny, engaging, and service exceeded normal expectations! The plane had blue lights & calming music on in the cabin."
Cons: "The plane didn't have full catering options."
Cons: "For some reason , we we did not have seat until the day we left, they ended up placing us in the back. Not that I mind sitting in the back, it was just a scary thought that we didn't have assigned seat when I bought the tickets- I remember picking my seat"
Pros: "Everything was great. Not one complaint."
Pros: "The crew was friendly, fast & efficient."
Cons: "It should have been made clearer that we had to check in at Delta & not Virgin Australian . We waited 45 min. in a holiday line we didn't have to. It was also difficult to find Delta at the Sydney airport. It was hidden in the back. We shouldn't have to wait 30 minutes for customs to open at LAX at 6 AM. I didn't like having to pay $2400 for a ticket when you dropped the price after the Paris incident & I found the same ticket would have cost me only $869. I should be reimbursed the difference. I also don't understand why we had to wait till 10:15 to sit inside the gate area. Directions for boarding should have been clearer."
Pros: "The flight attendants were very helpful and friendly. In flight television helped. Spacious and comfortable."
Pros: "Punctuality, professionalism, and overall excellent customer service. Every personal i spoke with was very helpful and pleasant."
Cons: "There are too many good flight times with extensive layovers not enough non stop flights at reasonable times"
Cons: "Absolutely full flight with no physical distancing."
Pros: "The crew was fine, friendly enough, although I was incredibly disappointed that they didn't force people to wear their masks as they boarded. They also didn't enforce masks over noses--rendering masks useless."
Cons: "The flight was completely full. And people weren't wearing masks as they boarded, and the flight attendants did nothing about that. Also, there was no distancing IN the airport during boarding. It's NOT DIFFICULT to put tape marks on the ground to ensure physical distancing. It is THEIR responsibility to make sure the process is safe, since half of the people seem to not care about distancing (or mask wearing). I'm incredibly disappointed and I will be flying Southwest for the time being: I hear they're better at enforcing distancing."
Cons: "Late and then mechanical issues."
Cons: "Baggage delivery was slow and then split between 2 different terminals"
Cons: "Plane was very hot; luggage took forever after landing."
Pros: "The crew was fantastic and plane was clean"
Cons: "My entertainment video player had a bad earphone jack so i could not watch movies or tv and resorted to paying for wifi"
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Cons: "Was next to crying child. I do understand crying children. But I should have footed a free glass of rose."
Pros: "Crew was nice and pleasant."
Cons: "Free food options were basic (pretzels or a cookie)."
Cons: "Had to clean my seat before seating."
Pros: "Left on time and arrived early"
Cons: "One of the best flight attendant service I’ve observed in my 30+ years of flying."
Pros: "Complimentary wine and beer but no food! Entertainment pretty good."
Cons: "No food even for sale and no internet"
Pros: "I loved the movie options, It really made it a great experience."
Cons: "Terrible delays entirely their responsibility. No attempts to accommodate. Single worst travel experience I’ve ever had."
Pros: "The seats were smalllish but had excellent amenities, such as a multifunction screen and built-in chargers for my phone or such."
Cons: "We were 35 minutes late in boarding, which is not a big deal, but the cabin temperature was very warm and I was sweating most of the trip. Not happy about that."
Pros: "Plane was alright."
Cons: "Delayed departure delayed deboarsing. Extra flight time = 1 hr due to delays."
Pros: "The have the lotus cookies which is my favorite ."
Pros: "Everything but the seat. It did not have enough room and it was very unconfortable when the people in front reclined their seats back."
Cons: "Small seating space."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Cons: "Packed like sardines; the seats are getting narrower and the seat pockets are ridiculously small."
Cons: "The seats."
Pros: "The crew was friendly. They attempted to resolve issues quickly. The service was late getting out but just barely and on time to arrive."
Cons: "Broken screen in front of me and my seat wouldn’t recline. The crew was helpful to resist the screen and it worked for a bit. But it’s a bit disappointing to see a new aircraft be poorly cared for. Boarding was just a mush of people. Why bother to have reached gold status if every Tom dick and Harry with a credit card will just plow ahead of you?"
Pros: "We landed safely"
Cons: "I was astounded at the miserable "cattle car" experience of this flight. When the person in front of me reclined his seat, the back was shoved to within about a foot of my face. Talk about "In Your Face!" It was nearly impossible to exit from my window seat to the aisle, since there is almost no vertical space open from floor to ceiling in which to move. Flying used to be fun--this is awful!"
Pros: "The free movies on the screens in the back of every seat"
Cons: "Lack of leg room"
Cons: "Terrible seats and no option to change cause I had to contact the third party vs company where I bought my tickets"
Pros: "Individual view screen"
Cons: "Small seat"
Pros: "Easy, smooth."
Pros: "No in seat entertainment"
Cons: "Need more food options to purchase"
Pros: "Made my connection on time"
Cons: "Customs is unorganized. I used Kosik & still had to wait in line twice. Once before i got my luggage and again after i got my luggage. Whew! Be sure you schedule two or three hours between connections or you will miss your flight.I had to wait at carresol for luggage, then drag to drop off point. Take train to gate, quite stressful"
Pros: "New and Updated plane, great service, great crew."
Pros: "Not much."
Cons: "Once we got to Chicago our flight was delayed: originally scheduled to arrive in LA at 1800 we will not arrive until 2000."
Pros: "AA customer service was great because we had missed our connection from Rome to Chicago. They got me and my daughters on the next available flight back to LAX with preferred seating that we had already paid for. They proactively checked my carry-on and the flight had all the individual entertainment amenities we were hoping for. The crew was friendly and attentive."
Cons: "There was nothing about this flight I didn't love."
Pros: "We boarded on time and arrived early. What more can ya ask for? Fairly easy ride. Free entertainment on board, movies and shows! Awesome."
Cons: "The speaker that the pilot used was static-y, hard to understand. No free wifi option. Rough landing."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "The flight attendants were beyond amazing! Throughout the flight they made sure we had plenty of snacks and drinks. Amazing!"
Cons: "I didn't like being told there were no seats together and being charged to sit together with my partner. I found out there were several seats available once we boarded. Disappointing."
Cons: "Seat broken tray table broken reading light did not work 15 total hours in the air and 7 of them the movie system did not work Paid for upgraded seat and did not get one - got moved to a standard seat."
Pros: "Traveling out was easy"
Cons: "Coming back was harder. As this was booked via Alaska but flown with partner American - coming back American's website would not allow me to print my boarding pass. A note said I had to check with customer service when I got to the airport. Which took 40 min to get to a rep. Once there they had trouble printing. Had to call corp - then finally a boarding pass with 25 min to get though TSA and to the gate. #stressfull"
Pros: "Good Entertainment. One flight attendant was great."
Cons: "American Airlines Seats were too close together. The plane was way way too hot. Asked the flight attendants and spoke to the captain after the flight as the front coach section of the aircraft was at least 10 degrees hotter than the rear. We were all taking layer of off cloths as it was so hot. Seems the first class attendants were not monitoring the temps which regulars the temps just behind first class. Told the flight attendant who also acknowledged it but the first class attendants did not make the change Many were angry. We were on the Tarmac for almost 1.5 hours waiting for the plane to be de-iced. No AC during the process."
Pros: "The space , the TVs , the free drinks and the service"
Cons: "Even in main cabin extra the leg room was terrible, the seat barely reclined and the plan was terribly old."
Cons: "Internal America Airlines connection was delayed so my luggage never made it on to my international flight and then it took 2days for them to get it sent over!"
Pros: "Spacious seating Attentive crew Entertainment"
Cons: "Hour delay for take off"
Cons: "Delay boarding and then dropped us off at a remote runway and had to wait 45 minutes for a bus to main terminal!"
Pros: "Seats were comfy, LOVED the enterainment system!"
Cons: "No complaints here."
Pros: "got to my destination... eventually.."
Cons: "boarded us then deboarded bc pilots were "at their hours" (why did you make us board if you knew they were close to their hours). handed out 1-800 number cards to rebook. Had to sleep in the Chicago airport on the floor. American Airlines did not offer hotel, no food vouchers, not even a blanket... very disappointed with how they treated everyone. I couldn't even buy a blanket bc all of the stores were closed. I understand that flights get delayed and things happen.. but at least give me a pillow and blanket to sleep in an airport when you force me to stay in an airport for 12+ hours."
Pros: "Direct flight."
Cons: "After purchasing ticket, i couldn't reserve free seat. On line and mobile ap both tried to upcharge for reserving a seat. The day before flight, i called and rhe agent reserved a seat which was stuck in upright position; it was in row in front of exit row. That leaves the feeling if being cheated and lied to."
Cons: "Constant delays and cancellenations"
Cons: "A little more shoulder room and a spot where I can charge my phone on flight to be able to watch a movie."
Pros: "New planes were more comfortable and I love the entertainment being free and with own devices"
Cons: "Basic economy should not be an option for mileage plus members"
Pros: "All services where very good from check in to arrival In L.A."
Cons: "There wasn't anything I didn't like."
Cons: "our flight was delayed more than 2 hours due to weather. Of course, not a pleasure to have, after flying so far, but I appreciated how apologetic the crew and pilot was, under the circumstances"
Pros: "Hmm....hard to say. Probably the crossword puzzle in the airline magazine."
Cons: "Well the wifi and onboard entertainment was broken. We were delayed (5th or 6th time I've flown United IN A ROW that I've been delayed)! They don't really serve you food. I just think United is pretty horrible and they don't really care at all."
Cons: "The $25 each way for piece of luggage"
Pros: "Plane was clean. Also liked the fact there was a plug to charge electronics."
Cons: "Didn't like having to wait 30 minutes for a gate once we landed. That seems to be consistent and growing issue at LAX."
Cons: "Delayed, rude stewadess"
Pros: "Was a generally smooth flight."
Cons: "No plug outlets in my row, no availability of entertainment via their app."
Pros: "For the past two years my travel has increased tremendously. United is the preferred airline: On Time Smooth check-in Friendly Leg room Wifi"
Cons: "United Airline's App could be more user friendly. Challenging to add my mileage to the MileagePlus program. Eventually had to go to the main website and navigate my way around."
Pros: "Crew were friendly."
Cons: "stuck on a 4 hour flight with a seat where the cushioning is worn out, you would think on a longer flight they could include some in-flight entertainment, but that's an extra $8."
Cons: "Delays can happen but gate changes were way too much. And the lady at the gate desk was very unkind. When I ask some info she almost yelled at me! She said she just announced, but some ppl might have been at the gate and some might have not. God, I was not there to get a lecture."
Cons: "It was the tiniest, most uncomfortable plane I have ever been on. The inflight entertainment was horrible, everything needed their app, which you can only download with internet and there is no notification about this prior to take off. Seat was horrible, tiny, I was in pain after the flight...never again"
Cons: "Delayed 3+ hours"
Cons: "Flight was delayed over 3 hours, was suppose to depart at 10:50pm, did not take off until around 2am. Constantly changing gates. Tiring experience."
Pros: "I did not like anything"
Cons: "Crowded seats, no leg room, rude flight attendants. Paying for you baggage check in"
Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."
Pros: "Flight Attendants"
Cons: "No movies Cramped seating"
Cons: "No blankets in economy class. I was quite cold at first"
Pros: "We didn't crash."
Cons: "No in flight movie? Whaaaaaat"
Cons: "Seats were hard, worst I've ever experienced. Seat power outlets were inconvenient."
Pros: "The directTV was great."
Cons: "Almost a 4 hour delay. Good weather across the country so this was clearly Uniteds problem."
Cons: "The plane was late, filled to capacity, and I spent over 4 hours getting bumped on both elbows. The temperature of the aircraft was about one degree below sweltering."
Pros: "No delays. Comfortable flight."
Cons: "Absence of leg room."
Cons: "storm was coming over and they boarded us anyway. sat on plane for 2 hours almost lost my mind. finally let us off. honestly would have appreciated them being honest and telling us that we would have to wait until the storm passed which was about 4-5hours. not knowing what was going on killed my positive experience. i know the weather does not affect how you all do your job-- the crew was great. just a really bad experience wish they could have been more up front."
Pros: "The flight was good..."
Cons: "No entertainment was available ... even do they announced ..."
Pros: "New plane, courteous staff. everything on time--what else could you want?"
Cons: "There were some crying babies, (5 of them--yikes) but nothing you could do anything about."
Pros: "Everything was great!"
Cons: "It seems a bit ridiculous to have to pay $8 for any television/entertainment options. We did it anyway, and by the time we were able to get headphones from the flight attendant all of the movies were about an hour in. Our only option was to watch the end, and then watch the beginning after. If I'm paying extra, I would expect the type of system where I can select my movie and watch it from the beginning. On top of that, once we did start watching, the headphones were terrible quality. We had to turn the volume all the way up, and still couldn't hear over the static. Disappointing."
Pros: "Food was actually not bad at all. Charging ports between seats. Yeah!"
Cons: "Wished we could have taken that same plane the rest of the way. Nice flight attendants, super nice and new plane and more comfortable seats."
Cons: "Outlets don't work. The African American stewardess was rude. Seat didn't recline"
Pros: "Staff was great"
Cons: "Second delay in a row"
Pros: "Flight attendants were nice."
Cons: "Had several delays also a mechanical issue, I've had the same problem a few other times with United in the past, most likely not booking a flight with them again."
Cons: "There should be some free tv"
Pros: "Very respectful and loved all the smiling facez"
Cons: "No arm rests for the middle seat. Seats way too close together. Fans do not blow hard enough for circulation."
Pros: "I only took United Economy once before this trip and happy to report it was better than I remembered. The plane was a newer model and the engines were smooth and virtually quiet, which for me was a plus."
Cons: "I didn't like that the Internet was usage was confined only to United's server... I was traveling with my 11 month old grandson and it would be good if they offered more children's magazines and/or toys...just a thought."
Cons: "According to the pilot there was a technical malfunction which was discovered AFTER we had taken off. The plane turned back around after flying for a while and we had to take a different plane to get to our destination ( from ORD to LAX). Felt completely unsafe and my trip was delayed by over 5 hours."
Pros: "Everyone was nice and they kept us informed."
Pros: "The crew was extremely friendly and welcoming (with the exception of one of the crew members who was not friendly)."
Cons: "The seat felt like any of the padding had been taken out. I have flown United many many times and this is the first time that I have actually had a complaint with the seats. Maybe it is just this aircraft. Still, terrible seats."
Cons: "the captain told us something on the wing was broken, I guess they had to replace a "flight device" but he didn't say anything else, he just came to schmooze with the passengers while we all waited around. Then the in flight entertainment of course you had to pay for and if you didn't you might be able to watch a little bit of a TV show but the screen was mostly blocked out by their advertisement to pay to watch."
Cons: "I choose this airlines hoping that I can get to my destination on time but my flight been cancelled, I beg that I can be put on the next flight, but unfortunately they didn't . need to be there from dec. 28 to jan 4. this there another way? can i change planes?"
Cons: "delayed 2 hrs, terrible turbulence"
Pros: "I liked that I was randomly selected for an upgrade in seating."
Cons: "No snack on a 5 hour flight? That's ridiculous!"
Pros: "It was my first time flying United Airlines and I was satisfied with the service. I would definitely recommend this airline. Everyone was very courteous and available to answer questions."
Pros: "Price and availability of flight was good."
Cons: "The seating is cramped and uncomfortable but that’s not why you fly somewhere."
Cons: "Both of my flights were delayed with no perks offered."
Pros: "Cleanliness and comfort.the"
Cons: "Flight was delayed for up to 8 hours."
Pros: "Usual Frontier ease and comfort"
Cons: "The Frontier app never advises me of gate changes, nor does my electronic boarding pass show it. I have to rely on Kayak to give me timely notifications. As well, the plane was delayed getting to the gate from the hangar. Would have been good to get some ETAs, but the board never showed a delay and the crew didn't seem to have much info to share. More transparency, please."
Pros: "The price and crew."
Cons: "The seats do not recline, the leg space was terrible, and there is no onboard entertainment of any kind."
Pros: "We were able to board the plane."
Cons: "Seats were spartan at best, hard plastic with covers but no comfort and no recline. 5 long hours of back and leg discomfort. Paid for hot tea and coffee. Paid $135 to check 3 bags. Sat at gate for 2 hours."
Pros: "friendly attitude"
Cons: "$85 for two checked bags, many little issues along the way but got there safely"
Cons: "Two plus hour delay!!"
Cons: "Plane was uncomfortable and they charge you for everything. Carry on bag, they charge you, bottle of water they charge you $2.95 Will never fly with them again. They are just as bad as Spirit."
Cons: "The fact that Reclining seats are a upgrade is unexceptable . The price online to check in your bags change during a check in. I was charged more than what your website state. The check-in reservation is was rude and unwilling to correct a computer glitch . She stated that your software had no ability to override a mistake."
Cons: "Great on time status!!!"
Pros: "I enjoyed the swift flight. It was long, but Frontier made it very enjoyable."
Cons: "There was nothing that I did not like. Everything was perfect!"
Pros: "Only thing I liked was the cheaper price, but I am thinking it wasn't really worth it."
Cons: "Our plane boarded an hour late. Didn't give any explanation until it was the time we should have taken off. Sat on the runway at our destination which I understand was not the airlines fault, but still not a lot of forthcoming information. Felt like there was even less leg room than on a Southwest plane and I am petite. Can't imagine a big person or tall person sitting in those seats. The half trays were of little use except for to put your drink on. Yes, it was a little cheaper that we didn't have luggage, but I think I'll go back to Southwest."
Cons: "Delayed flight and overpriced luggage fee - higher than other airlines - I have flown a few times with frontier and every flight had been delayed by mechanical problems - the flight at the gate next to mine also had the same problem."
Cons: "The seats were uncomfortable, over priced snacks, no foods."
Pros: "On time"
Cons: "All the hidden costs"
Pros: "Was a very fast flight"
Pros: "Everyone was nice."
Cons: "I dont like to have to pay for bags, the seats dont recline, and you have to pay for soda. my flight couldnt get a gate in chicago airport, so flight was delayed an hour."
Cons: "Service was terrible staff not friendly never using this airline again"
Pros: "Comfortable flight."
Cons: "Very delayed and kept us waiting longer than they promised and we're very clear as to why."
Cons: "Same as above - HIDDEN COSTS FOR EVERYTHING!"
Pros: "Read everything so you don't pay the stupid people taxes. Bring a water bottle to fill up at the airport for your flight and bring your own food. Figure out how much baggage you're taking. If you want something more than a personal item (backpacks count), pay for your carry on or checked bag IN ADVANCE. Check Frontier's website for these fees."
Pros: "Cheap price"
Cons: "Everything else"
Pros: "crew and price excellent"
Cons: "baggage policy on Frontier is unclear. Security concern at Ohare as people brought bottles of water on board"
Pros: "Wasn' detlayed"
Cons: "Have to pay for every little extra thing"
Pros: "Not much to say about the flight...it was a standard coach-class flight. At least they got me my drinks when I wanted them."
Cons: "I felt deceived about the price. Like probably most people, I shopped around for a ticket, and Frontier appeared to have the cheaper price. I was shocked to find i had to pay for a carry-on, and more shocked i had to pay for a seat. So, in total - post-purchase, I had to spend another $150, roughly 46% more than the ticket price I booked. I get it...the state of the airlines, paying for baggage is becoming a thing. but this was just another level, without warning. it was a bait and switch. I won't fly Frontier again."
Cons: "I was charged for two bags, however, I checked one bag and the other was a carry on the size of a computer."
Cons: "No allowed carry-on items without charging high bag prices. Competitive ticket prices with no competitive services. Extremely primitive email alert system. You have to pay additional fees for a seat after booking. Uncomfortable seats and rows with a metal coaster for a tray table. No entertainment on 3+ hour flight. No complimentary amenities. No class. Will not be flying again."
Cons: "As someone who has never flown frontier before, I was unprepared for the MANY hidden fees that came from 1)choosing seats 2) carrying on hardly any baggage. If an airline claims to give cheaper flights, they should either get rid of these fees (since there is no way to actually avoid them), or simply be up front and work them into the price."
Cons: "Charged for checked bag, carry-ons, and to select seats on the flight. Seats were uncomfortable and did not recline. Crew seemed like they wanted to be there less than we did and was poor at distributing water in the Sahara that was our cabin."
Cons: "I didn't like the fact that my flight was oversold and I was never able to get on the airplane."
Cons: "The electronic boardingpass doesnt work"
Pros: "For the money i spent to fly the only thing i had free was water. Wasn't used to flying with no complimentary snacks and to purchase items were a bit expensive. Baggage took too long 30 minutes. Wasnt accustom to waiting for my luggage at the baggage claim. Other than that the flight was good. Thanks for your service, but i will try not to use Frontier airline's"
Pros: "Nice flight attendants."
Cons: "Pilot apparently didn't have a voice and never once talked to the passengers even when experiencing bad turbulence."
Cons: "Charged for a carry on. Charged for Diet Coke? Are you serious ?... Plane was delayed 45 min. Then another 30. No explanation, just different times posted."
Pros: "I didn't like much. In-flight crew was friendly enough."
Cons: "$40 for a carry-on bag ($35 for checked baggage), No TSA Pre-Check option, $12 more for an aisle or window seat, over 2 hours delayed, poor customer service at the check-in desk. I would pay twice as much for any flight to avoid this airline. Never again."
Cons: "The flight was fine.. We didn't know that we have to pay a luggage fee for a carry on for $45.. I was surprised when they told us to pay since carry on so far in other flights were free.. The seats weren't comfortable since it doesn't recline. This plane really is only good for probably a one hour flight not 4 hours because you can't even relaxed and reclined your seat.. All food you have to pay including water.. I will never fly frontier ever again..."
Pros: "Flight was affordable"
Cons: "The seats were extremely uncomfortable and it cost $40 to check in a bag"
Pros: "Crew and boarding were great. I appreciate the great fare I got too. Probably the best fare I've ever seen for this route. Just pack enough clothes to fit in my backpack and no luggage fee. Great for a short weekend away."
Cons: "Seats are just so narrow and tight. Lots of babies and kids on the flight, but you offer discount fares so all of the above is to be expected."
Cons: "I fly a lot but this was my first time on frontier and it was just poor quality. You guess charge for everything and provide nothing good for the customers. The seats and pull down table are horrible and it was just bad."
Pros: "Seats are too close. They don't lean back. Pilot was great."
Pros: "The price"
Cons: "I hated the seats. I was cramped and uncomfortable and the seats are designed for people shorter than 5'10""
Cons: "Seats are terrible."
Pros: "It was quick to the point no nonsense"
Cons: "The $40 carry on bag charge"
Cons: "Not well organize"
Cons: "Seats hard as a rock. Very uncomfortable for 2hour+ flights."
Cons: "The young lady at the gate had a terrible "diva" attitude and very unfriendly. She single-handedly succeeded in making me never want to ride Frontier again. Add to that the fact that all luggage (whether carry-on or checked) has to be paid for, seats don't recline, and we need to pay to pick our seats makes it a no-brainer for me to never fly Frontier. Will make sure to tell everyone I know to avoid Frontier as well."
Pros: "Deceptively cheap fare, BUT..."
Cons: "they invite you to choose your seat the day before, but if you want to do that, you have to PAY (e.g., $35. for an aisle seat in the front half). Two bags checked cost $65. They charged for roller-board carry-ons ($40.)--i didn't do this, but people had to, and they were pissed. The seats don't recline--and they're like bus seats with a quarter inch of padding on hard plastic. The drop down table is the size of the ipad-mini, making it very difficult to get any work done. They give you the vibe that you shouldn't ask for so much as a cup of water (please have your credit card ready if you'd like a drink)--and NOBODY drank anything. And last BUT NOT LEAST--I had to wait 55 minutes in baggage claim at LAX before my bags came out. I'm a "roll with the punches" traveler, but this was crazy!"
Airlines flying to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights