Delays without communication
Pros: The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding
Cons: Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm.