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Clean room Competent, friendly staff My stay was for only one night, and it went better than expected. All the staff were incredibly professional & friendly, including the Bistro staff. The elevator near the back parking lot of the hotel seemed a bit musty.
Convieience of location close to highways. Had the room by the first floor elevator. Most hotels will double insulate these rooms to insure quiet. This hotel did not and unfortunately for us a group of college kids celebrating a game win were also in the hotel and were up and down the elevator partying all night long. This should not be tolerated and said trouble makers should be removed.
As their name suggests, you find all the things you would expect to find at a Marriott. Very clean from bottom to top, comfy beds, nice views of the city (maybe not from every room), extremely conveinient downtown location, and very friendly staff. I stayed on halloween for $100 on kayak and the front desk staff were in costume and very nice! I'm usually wary of booking through 3rd party sites having worked in hotels and having seen all the issues that arise. However there were no problems, no extra fees (other than parking which was stated online), and no regrets. I would definitely stay again. I didn't like that i had to pay to park only one car. i did know before hand about the fee but it still seems like bulls**t to pay to park in the garage of the hotel you're staying in.
Friendly staff...easy check in...walk to everywhere Was there for concert and parked, checked in and not a worry after. Very clean VERY friendly staff. I will definitely stay again!
Location to the airport. Attentive staff. Airport shuttle service Room needed maintenance. Smoky smell in the corridors.
Their shuttle was quick and convenient. There were delivery menus available for hungry late arrivers. We experienced no problems during our stay.
Large, clean rooms. Room has refrigerator, AC/heater unit worked well, bathroom was updated and clean. No weird smells. Breakfast was more than just continental (eggs, sausage, grits, cereal, breads, fruit, etc) Weird light switches in the rooms, not very bright.
We were across the street from our purpose of visit and also close enough for other amenities! This was a perfect location
There's a minimum age requirement of 21 to be able to stay here. Don't get me wrong everyone's got their own set of rules and such, I just would have greatly appreciated knowing this before I made the drive up there in advance or made the reservations.
The staff was very attentive, helpful and nice. Beds were really comfortable. Refrigerator in room with nice sitting space and kitchenette. I didn't like that the sink was separate from the toilet and shower. It was located in the main room space. I like bathrooms to be completely closed off with sink included for privacy. Seemed a bit outdated.
Great customer Service Liked everything
Traveling with small children can be stressful; however, our stay at Courtyard Marriott made it exquisite. The room had a sofa bed, in addition to the king bed, which came in handy for my small children. The bed was extremely comfortable & the room was exceptionally clean. Only con was the room didn't have a microwave. A pro was the hotel is only 15 min away from Carowinds. Overall, satisfactory experience at this hotel. No microwave.
Great staff. Comfy beds.
Comfy beds, clean, modern Breakfast wasn't free
Beds were so comfortable Wasn't given a bistro menu
The hotel staff were courteous. Easy check-in and checkout. Property was clean and appeared to be well-maintained. Bed and furniture were comfortable and in excellent condition. Room rate was reasonable compared with other hotels nearby. Hotel did not have a complimentary breakfast.
Should have a microwave in the room
conveneient location next to south Parl Mall. Great spacious 2bed suite and great value hotel is getting a little old and not the high of luxury
The hotel is located in a very prestigious area and close to outstanding shopping mall. Parking availability
Hotel was very nice, centrally located with lots of restaurants & shops within walking distance. Room was clean, bed was very comfortable. Will stay here again, if ever in this area again.
Location is great The doors room key doesn't work for a lot of rooms. They said that it was an ongoing issue. So everytime my wife and I left the room we had to wait 15 to 20 mins for the front desk person to come open it. Then their was only 1 of them and they had to do check ins at the same time. All together we wasted about 3 maybe even 4 hrs of our stay waiting to get in the room we paid for. We ask two days for a manager and they always said he wasn't on site. Then the front desk ppl caught attitudes because they had to walk us up to our rooms a lot. They could have said they had issues with their doors and I would have went across the street to the other hotel.
Good location relative to Carowinds Room/bathroom was a bit small. Bathroom door opened outward and blocked the entrance door.
I liked all of it. personnel is excellent all around. shuttle readily available. distance from airport is less than two miles. I got a good rate on internet site. not a problem for me, but the wake up call were jets from clt flying overhead
Very close to airport; prompt shuttle service and beautiful rooms. The bed was very comfortable.
The location was wonderful. We went to a Panthers game Friday night and was only a 15 minute drive to the hotel after the game. Even though it was 1 AM when we arrived, the staff was friendly and very helpful. I liked that the hotel had a security guard patrolling the parking lot. Saturday morning we went to the National White Water Center and it was only a 18 minute drive with traffic. Pool and hot tub were nice after a hard day of paddling and rope courses. Our room was quiet except for the occasional plane passing over. Thoroughly pleased with the breakfast options. I would definitely stay here again. Hard to find the hotel entrance from the highway since it is part of a thru way from the Mobile gas station. I drove past it twice before I was able to enter.
It was just gross. For example, I took a hot shower and the bathroom doesn't vent well. The steam condensed on the ceiling and in some cases dripped onto the ground. The drips were this incredible yellow buttery mess. One of the most repulsive things I have ever seen in my life. Also it is very close to the airport but it is not possible to walk there, no matter which way you go you'll have to walk on a highway eventually, so you will have no choice but to take a $14 cab. (That's the minimum fare) Also there's a much nicer hotel in the same parking lot, I can't believe I was so stupid.
I normally stay at Marriott Courtyard when I travel to Charlotte. This time, due to the great ratings on TripAdvisor, I stayed at the Hampton Inn. It was wonderful - far superior to the Courtyard. I've definitely found my home away from home.
The breakfast was very good. The breakfast staff was very attentive. The happy hour was also good. Thought maybe they would have a hot appetizer to go along with the cheese and crackers and fruit. I reserved a room with a king size bed and was given a queen size bed.
I like the staff and ease of check in and out. there was also a reception and free full breakfast. The room looks like it hasnt been updated since the 70s. It needs a full overhaul.
Having the living room separate from the bedroom was nice. Furniture was very old and uncomfortable.
We loved the room! The food was also very delicious. Would stay here again. Construction was ongoing but we were made aware so it was ok.
great location - great staff- very clean
The massive room I had. Staff was perfect and I'll stay there again
The kitchen to cook Housekeeping was very late most days
Friendly and helpful staff. Large clean rooms at affordable price. Limited vending options and restaurants
The hotel staff was very friendly, the hotel is clean. It's it located about 15-20 minutes from downtown and right off of the highway. Breakfast was delicious
They actually clean the comforters and the free breakfast is nice There was nothing i didnt like
Not Much Asked the front desk to fix stopped up sink and loose door knob first day I was there. By the end of 5th day, nothing was done.
The staff was wonderful--helpful and welcoming. The room and halls were clean, but there were a lot of stains and damage on carpets and surfaces.
Really liked the attitude of the staff. Hotel was clean, quiet and located very near to downtown Charlotte. Can't think of anything offhand.
Despite having a non-smoking policy, the room reeked of smoke. Because we were traveling with pets and children and it was late, we didn't ask to move. But I wished I had - one day later and the clothes I slept in still reek of smoke.
Very low price, but not bad room and service. They instructed me how to be picked up very politely even though I can't speak English well. No special bad point. I have no idea about the breakfast because I left very early.
It was a very nasty place to stay in. The staff were rude, the occupants were fighting with the staff when i got there, about to be kicked out from the motel.
Nothing My boyfriend
Very friendly staff, great service.
We needed a park and stay for flight out of Charlotte. Not only did we get the service, but had a free breakfast. This was important considering the airlines have cut back on flight meals. I've already recommended the hotel to friends when they fly out of Charlotte.
Comfy room, great hi-def channel offerings. Pleasant smell in hotel and room. Front desk staff *more* than helpful during my all-day seminar. Highly recommend.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Large room with full kitchen Parking was very crowded
Very clean facility and nice staff. Free hot breakfast and dinner. Nothing
The size of room and having breakfast everyday. Friendly helpful staff
clean, location,great staff not an exception breakfast
The staff was very friendly and helpful. I wish the thicker decorative blinds would slide to cover more of the window so that I didn't get sun first thing in the morning. Not a real big deal though.
This guest did not leave comments about this hotel.
Great experience. Beautiful room, great staff and a great neighborhood.
Price and suite style room Gentleman working the breakfast area was so friendly and outgoing. Some of the furniture was old and a little worn. Stain on the bedspread. Room smelled vaguely like smoke although nonsmoking. The hotel was rated so highly on websites that I expected more.
Location close and convenient to family we visited. Enjoyed complimentary breakfast, pool and gym.
Cheap, close to the airport and free shutles running every 30min.
I enjoyed the very nice and helpful staff, accommodations and the great breakfast.
They did not have my reservation that I booked through booking.com. I had to negotiate the deal with staff. There must be a problem in the system. Did you charge me separately for the booking? I want to make sure I didn't pay twice.
Breakfast was good. Room was okay - an older hotel with some remodeling
We enjoyed the space in the room the cost of the night stay and the staff
Room was clean, staff was very helpful, they were willing to help and offered directions when you called. The bed was really comfortable! Bathroom was clean! Was not informed when I asked for a late check out that there would be a $25 fee charged. Staff did correct the charge as a courtesy. I tried to call to the front desk several times and did not connect.