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Clean room. Nice breakfast. We decided to stay at this hotel because it was advertised as a suite with a pull out sleeper sofa in addition to the beds. It was not! When we inquired at the front desk, with our printed receipt stating the amenities, the front desk lady said they don't have but one room like that, which is the King suite and costs extra. Very frustrating!! Two of my kids, who were going to sleep on the sleeper sofa, had to sleep on the floor. Very disappointing!!
The staff was very friendly and accommodating. Room had high ceilings and mirrors to make the suite feel even larger. Having a modern kitchen, sitting area, sink/make up area septate from the shower makes you feel you are in a nice studio apartment rather than a typical hotel room.
Very clean No jacuzzi
Location All ok
Decor, location, pool Some loud Guest partying in the lobby and staff did nothing
Room was very comfortable, and the outdoor area nice. The bistro & bar closes too early on weekend evenings! Seems like a small complaint, but after a lengthy flight it's nice to take a few moment to get a snack and relax. Even limited service until midnight would be great.
The best was extremely comfortable, the staff was very friendly and helpful, and the room was extremely clean.
Good location and very good amount of parking Room smelled, all carpets in 2nd floor were clearly not well maintained and room was noisy. When looking downstairs for refreshments, the cafeteria was little bit pricey. Room was not ready when I arrived.
We where forced to overnight because of a flight cancellation. We had nothing with us, the guy on check in gave us a nice bag of toiletries. Much appreciated.
Clean and friendly.
Proximity too the airport The room I was assigned hadn't been cleaned at all. There was dirty towels on the floor, one of the beds had been slept in, and the previous person's trash was still in the room. I ordered food at the kitchen and was told after my order was completed that a side wasn't available and a cheaper side was given to me without a discount on my meal.
breakfast, rooms and most of the staff Check-in person rather unpleasant but all others were terrific.
Cheap, last minute hotel. Located close to downtown and light rail Strong cleaning solution smell, toilet seat broken, outdated furnishings.
I like convenience to highways an breakfast bar. Light was out. Water in toilet was permanently running. Wasn't sleep well with noise. No one even fixed problems after complaints.
I like the way they took the breakfast bar at 9:25 compared to the posting for 10:00 She offered me a bowl of cereal Witch was bull The qoute of 56.00 for the room and the full price was 75.00 What a scam
I liked having a refrigerator and microwave in the room too near to the office where we heard phones ringing all night
The hotel was pretty good value for the money though not in a great location. The room was large and very clean. Very good Mexican restaurant within walking distance.
Clean, comfortable, quiet. Though maintained, it is in need of renovation.
Room was adequate Room was clean Breakfast food was good Staff friendly and available Heating/cooling system worked well Bar soap - face and bath - didn't seem quite up to par with other hotels and if this is the only "issue" no problem, but it didn't lather or have a pleasant smell. I did appreciate the smaller size so there would not be so much waste.
The only problem I had was low water pressure. Everything else was good.
It was a convenient location for us and the others we were traveling with.' This hotel is in need of either a good cleaning or replacing of several things, carpet, chairs. the bathroom floor was sticky.
The hotel maintaince was painting our door when we arrived and told us to be careful. The fridge was making awful noise so my husband finally unplugged it. They did offer us a different room but it was already late.
Clean, roomy, easy access from the Airport. No crib or pack and play offered. Really difficult with a 1 year old.
Absolutely nothing. We booked a double room and only got a single. The room was dirty and had a weird smell. The staff was very rude and very unhelpful. The management staff does not care about the customers at all. I would not recommend this hotel to anybody.
The room was clean and the staff was friendly. Stayed two nights and I would stay there again and recommend it. The evening clerk on Saturday and Sunday was very nice and helpful.
The room was clean and the bed was comfortable. The location provides easy access to the interstate, restaurants and gas stations. Th towels were rough (even by hotel standards) and the toilet paper was rough and oddly located.
Make sure you check out on time or you will be hazed by the housekeepers and maintenance crew until you leave your room. Starting at 11:01!! Manager never acknowledged anybody it she just let the staff do the "dirty work" All was fine until checkout time arrived :-)
Hotel was perfect. Pretty much brand new only three months old. Location was great walking distance to restaurants and a movie theater. Premium outlets was two exits away for shopping. Overall great experience!
Incredible breakfast bar, clean, neat rooms with functional layout. Bed was very comfortable, climate was perfect. Tons of outlets so we did not spend a bunch of time looking for those. Beautiful decor. Everything was very clean. Check in was pleasant and painless, parking was adequate.
The staff was friendly and helpful...good breakfast!
The only thing I liked was the bed. It was very comfortable to sleep in. This hotel felt like a jail cell. I thought that the pictures on the website were misleading. I felt like the hotel staff was not attentive to the needs of the guest. I will never stay here again.
The room was surprisingly large and comfortable. It was extremely clean and well-kept. I found the breakfast to offer hot items, comfort foods and healthy choices -even for those with gluten-intolerance! The staff was helpful and the one request I had was met quickly and with courtesy. Nothing - it was just fine for me and my group!
Very loud! Doors seemed very thin and you could hear everything! Air did not work well.
The staff was friendly and helpful. The WiFi was terrible. None of our devices could connect for more than a few seconds. My husband even tried to use the computer downstairs in the hotel but had no success. The view was of a rooftop, air conditioners, and a busy highway. Thumbs down.
This guest did not leave comments about this hotel.
accommodations were great. No complimentary breakfast.
This guest did not leave comments about this hotel.
It was quiet and they gave me a suite. Parking was no problem. no
Good location. My room was below-par couple of dirty towels that were folded up for you and sheet had a few stains on it. And the lady that checked me out was probably one of the rudest person I've met at that Hilton would have stayed at. Probably my last stay.
It was very clean and comfortable. The pool was outdoors and there was no refrigerator.
For the most part the staff is horrible could seem to care less if customer satisfaction was even a priority
Further than expected from airport. Would have preferred something closer.
This guest did not leave comments about this hotel.
Clean, easy to get to, comfortable and safe. The location of the room within the property seemed to be in a major traffic area with lots of loud guests that seemed ignorant that anyone else was in the property trying to sleep at 1:30am.
Everything was great besides being located near all the auto dealerships and strip malls but I shouldve expected that in a city like charlotte No cons besides location
need to clean inside corners in bathrooms
The staff was very friendly and accommodating. We needed to change rooms due to our non smoking room smelled heavily of smoke. The front desk immediately offered us another non smoking room that was very clean and comfortable. The hotel was very quiet @ night so was able to get an undisturbed good nights sleep. Would definitely stay here again.
value for money trouble with staff on check in, heavy smoke smell in no smoking room.
Very nice and clean, pleasant staff, spacious rooms The mattress on my queen size wasn't very comfortable, too hard for my taste
Rooms Check in Breakfast Breakfast area Bad odor
Everything was quite nice. My only complaint was that I booked it through Kayak, and when I got there I had to wait a little while to check in because the system was still processing it, which just seems silly to me. But as soon as their system figured it all out, they got me right into a room.
I didnt like the fact that after the first round of cleaning if you were not ready for your room to be cleaned then it was not attended to for the remainder of that day. Usually, housekeeping will come back later that afternoon and clean but that did not happen.
Eggs for breakfast! Staff are challenged and rude. Room beds are hard, old, and nasty. Towels were dirty with stains and other bodily fluids of some sort. Not impressed at all.
Not a damn thing It had rat traps next to vending machines , it reminds me of a crack house , i had a wonderful view of the dumpster wish i could have Slept in the dumpster instead of the room and got the best rash ever on my face
Hotel was dirty.....only 1 person working the desk so it took about 30min just to get a key and check in.....I wouldn't stay here again
Convenience to airport... Took us 7 mins in our own rental car to get to airport The walls were filthy, our non smoking room smelled like someone had just smoked a whole carton on our bed and in our bathroom. When we called the front dest a guy came in and sprayed WAY to much odor spray that we were coughing. We told him it was enough and he kept spraying. The 1960's iron and iron board we not even close to functional as if they were there for display rather than for use. Make sure you ask to see your room before you book so that you can inspect its cleanliness... The mirrors in the bathroom were only half wiped and that was very apparent when we showered and could see all types of writing...
Handy location for what we needed. Service was friendly and helpful. Only concern was trash in the parking lot and lots of it. Can't really blame it on anyone other than other folks staying there but it really took away from the place.
convenient location too noisy
Staff was helpful & beds were comfortable. A little more ran down than website lead on.
Thought Baymont Inns were pretty reliable for quality, cleanliness and nice facilities. Huge disappointment here. Front lobby has broken fixtures and peeling paint. Room had stained chairs. Bathroom was dirty and stained. Exhaust fan was falling out of the ceiling. Broken windows as well. I did not feel comfortable as a woman there without my husband to keep me safe. The nicest thing there was the Baymont sign in the parking lot.
Thank goodness we booked several weeks ahead of time because we saved alot of money. The lobby was disgustingly hot and stuffy. The room itself was a decent presentation although the ac was leaking and the carpets surrounding it were soaking upon arrival. The door kept making excessively loud noises when it was opened/closed. I also noticed that the cleaning staff completely missed water rings on the nightstands and I love how they painted over the tape on the door as if it fixed the holes. All in all, not that terrible to stay at if and only if you're paying for the cheap rates because the conditions are literally to be expected but if you are thinking of spending plus $70 a night then this place is not worth the money, I urge you to go elsewhere nicer.
nothing no it was very unclean it nothing I like I should get my money back at lease half back.
The room had outlets hanging off the wall. Linen was not clean. I got bitten on my leg while I slept. I have pictures to submit
The staffs The room smelled and it was dirty
Price, close to highway and Charlotte. Toilet didn't work, water was turned off. Phone did not work. Refrigerator did not work. The manager the next morning said of lightning strikes regarding phone, which meant he knew this was a possibility and did not check to see if it was working.
Not much. The room was extremeeeeeeely dirty with the bathtub filthy. I didn't like anything.
80 percent of the staff don't speak English. I couldn't get a problem solved until they got their manager.
Nothing. I did not stay in the hotel. My room was not available. Terrible service. Nasty staff Everything
I loved the location. The hotel is near a Bank and several convienent stores and fast food restaurants which was perfect for me. The room is what you would expect from a Super8 motel. Bring lots of bleach and Lysol.
The hotel was good.The customer service was good and I like that it was on bus route. Why don't they put Iron's and ironing boards in the rooms anymore?
Everything is old and dirty. Need a good repair and new stuff.
Cheap Service attitude is horrible. When I checked out the staff said I didn't pay for the room. But i have already paid online! The bathroom seems dirty! I dare not use it.
Check in/out was fast and easy. The room was clean. The shower (which had a clear door) was positioned directly in front of the toilet. The elevator stopped working and the toilet did not flush well.
Check in/out quick and easy with a very kind staff. Room met needs for a quick two night stay for myself - vanity, fridge, microwave, breakfast. I wouldn't consider it a luxury, but it was on par with the cost and had everything I needed. A bit loud at night.
The room was nice and spacious bed was ok not super soft or hard, multiple mirrors were good seeing as we needed to both get ready for a concert at the same time, good vanity lighting, fridge and microwave! Walls are kind of thin, I could hear a couple next to us arguing for a long time which was irritating and the room itself was kind of dimly lit.
Was cheap Check in was awful, room was next to a smoking room and smelled. TV was out, wifi worked on arrival then went out, no shampoo
Cigarette burns in non smoking room sheets and bedspread. 2) Over the top drunk man slept on stairway. 3) felt uncomfortable- used shirts over pillows it felt so unclean
The ac was super cold and there was a bed. The first thing I saw was a cockroach on my bedside stand. There was an endless strream of hardcore pornography on one channel. I didn't mind that so much but I think I should have been informed. Could make for an interestig family conversation...
It is cheap. There were names carved in the wall. It reminded me of that movie Stir of Echos where the ghost was trying to get me to catch the person that murdered them. I just got super intoxicated and played cards to shake the feeling there was a ghost in the room
Nothing! The hotel was located in a dark unsafe area. The people were rude and they we're locked behind bullet proof glass. The rooms had a awful smell of mildew, the shower was mater damage inside the tiles,the fridge was packed with ice and roaches was everywher