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Location & friendlyness. Location & friendlyness.
Staff was rude and unaccommodating. Rooms were not available at the checkin time and staff repeatedly instructed patrons to come back every hour which ruined a day of travel. Wouldn't recommend for vacation travelers.
The location and the hotel staff
Location n view of eiffel
the breakfast buffet was incredible. Great variety, amount and quality. We also loved that the staff controlled entry to the buffet area so everyone got seated nicely and it kept the start of the mornings pleasant. The free Wi-Fi they offer is a bit too slow to do much, so it is almost necessary to buy the upgrade for 22 Euros/day they offer.
The view of the Eiffel Tower was worth the cost of the hotel. The furniture was a little shabby for the price of the room.
Location was near the Eiffel tower and public transportation. Restaurants nearby. Rooms did not have any drawer storage for clothes, There was room for 2 night stands yet there was only one. Paint color in rooms and hall was depressive,
Very clean and modern hotel with above average room size for Paris. A block away from the Eiffel Tower!
The close proximity to both the Metro and Eiffel Tower, River Seine were the only plusses. The room was spacious, but even thought tea/coffee sachets were supplied, there were no cups. We asked 3 times before cups were provided, then the cups were not replaced on the following day. In addition, toilet paper was not replenished and we asked but without success. The bathroom floor had not been cleaned and there were large strands of hair in the toilet on arrival. All in all, housekeeping left alot to be desired.
Very helpful and courteous staff. The hotel is in need of refurbishment. It will be very difficult to remain classified as **** unless this is done very soon. The 'free' wi-fi is very slow in the rooms.
The hotel room is so spacious and comfortable. The location is so close to Eiffel Tower. None
The whole experience was excellent -- I was very impressed. Staff were unfailingly attentive, the dinner excellent, the breakfast full of available variety. The view of the tower from the balcony impressed my grand-daughter!I am not all that easily pleased, so not inclined to easily give high ratings, but I have to say that every aspect of the stay was excellent. Nothing.
The hospitality is more than George V.
Front desk staff were helpful, intelligent and professional with a great sense of humour. Room was spacious, modern yet tastefully decorated and extremely comfortable for a weary business traveller.
Lobby beautiful, great rooms, staff very helpful and accommodating, food and drinks excellent. Exquisitely updated and decorated. Excellent value for the money. Would recommend without hesitation.. .
rooms extreamly small, tv charge was not expecting very expensive
Very excellent!! Nothing
location, and comfort size of hotel
Location, convenience and staff were very accommodating No
Comfort of beds, friendly staff, location to Eiffel Tower and Champs Elysee Not one!
Close to centre with bus stop close by
The hotel is so charming and the staff so nice, I really enjoyed to stay their
Good service in Redisson chain style, everything was on the level Main feature is old style, which is not always good. Old floors, etc. But tastes differ
The staff however were courteous and helpful. I am Asian and the manager was not welcoming and in fact she argued with me. The room was really small and I do not think I got value for the money I paid for a 4-star hotel. The lobby was shabby, dark and not presentable. I will not recommend this hotel.
very kind and helpful staff, fascinating buidling in a very nice district Internet did not work, television did not work, room was pretty small, hotel in need of a good overall revamp, slightly decaying and withou the services of a 4 star hotel... definitively average 3 star and overpriced
Beautiful hotel and wonderful helpful staff
i like the staff, escpecially the girl on the morning shift, she is nice an extremely helpful. indeed, all the staffs there are very helpfual and pleasant. the room is a bit small as well as the bathroom in compare to the money i pay.
The location of the hotel The size of the room
Very nice and helpful staff. Beautiful classic Parisian style boutique hotel. Excactly what we were looking for for a romantic long weekend in Paris. Highly recommended. The toilet was in a separate room which was extremely small.. However, this is just a minor observation.
The hotel was ideally located in terms of access to significant tourist sites, eg. Eifel Tower, and in the old part of Paris.
They can hear the visitor and ready to help to him i could hear at 2a.m.how people made love in the room behind the wall of my room, their conversations and then how they took shower,noise from elevator
The bed, bedding and pillows were very comfortable. The bedroom was also very dark. Excellent wireless Internet connection. The security chain on my door was not functional (the end was broken off) and that played on my mind and gave me a very fitful sleep. The placement of the mirror on the inside of the closet door was very awkward as the door could not be fully opened as it hit against the room door.
Location of hotel is excellence, 5 minutes from Effel and metro station Trocadero. Room was normal size, not big, but comfort (it was suprior). The bed was big and comfort. There are many cafes and restaurant near the hotel. In the hotel there is wonderful garden with flowers and trees. In the room for smoking person the window was extreme small, something like bull's-eye in the airplane. Shower cabin was wrong construction, and if you have a shower all floor in bathroom is wet.
We did like the space to relax plus the comfort of the room and the good location in Paris.Our stay was short but we were impressed by all of the staff with whom we came into contact. Smoking in the courtyard asea
The staff was most helpful and the room was spacious and very clean. We could also get a glimpse of the Eiffel Tower from one of the windows. Spectacular at night.
we got special rates from internet booking, otherwise normal room rate without breakfast was very high (600 euro/night)
good restaurant. central position
Location and convenience. The Lobby was quite nice. And the staff were helpful. No complimentary Internet for hotel guest. I had to brin my laptop which you don't on a holiday. Other mercure hotels around Europe offer it.
It is clean the staff is friendly and the food is good The room is small there is no lotion, conditioner, or snacks in the mini fridge
Very helpful and attentive staff, good breakfast and location, location , location. stones throw away from the eiffel. expect better housekeeping services in the room.
its very close 2 effiel tour its rooms r very very very small,the hotel is very crowded,,
Close proximity to everything. Being able to see the Eiffel Tower from the hotel so closely was fantastic. The front desk staff were always helpful and very friendly.
Location of the hotel is very good and all the staff with whom we were involved was of extreme sympathy and they matched all our needs with an outstanding sense of professionalism. -
A well located hotel within easy walking distance to Eiffel Tower, local restaurants, a number of Paris museums and the river. Quiet. In-house breakfast poor.
Near to Eiffel Tower. It takes 5 minutes walk to Eiffel Tower. Hotel room facing Eiffel Tower.
No American outlets, no office or staff on site.
Location, breakfast buffet, separate toilet for a 4 star hotel, it looked a bit outdated with little damages to walls, doors etc
Excellent position very close to Eiffel Tower. General quality of hotel. Good value for price paid. Very poor experience booking in at hotel. It took over an hour and a half and being issued with four rooms before getting right room. First room was smoking room - booked NON-smoking. 2nd room allocated was occupied by someone else! Third room allocated was a double room with no bed for my son. Check in staff were friendly and apologetic but should not have let this happen and have done more to get it right and make amends. Other staff very friendly and helpful.
First visit to Paris - however, have stayed in many hotels all over europe (through work) and this is amongst the best. leaving
Friendliness of staff There is no retaurant only a breakfast room and no coffee making facilities in the room.
The location of the hotel is a very good thing. The room service is very poor
Good air con. Pleasant staff. Good location
room was very clean and very comfortable. was also in the centre of everything breakfast was expensive
Nice room and bathroom. Convenient location. Quiet spot in a noisy city. Poor advice on restaurants from night staff who seemed intent on pushing one particular one that he knew the owner
I didn't like the behaviour one reception clerk - man, he was unwilling, arrogant and nervous.
Location and pleasant staff Badly designed shower; no coffee making equipment; pillows too large and uncomfortable; insufficient covers on bed
Very good location. Very overrated based on reviews. The hotel has an odd smell, beds are hard, rooms are smaller than advertised and staff was fighting with clients when I arrived. Any more questions?
Helpful staff and very central for sites and shopping. Good for a break not for a long stay. Everything was as expected but we have stayed before.
The hotel is a five minute walk to the Eiffel Tower and convenient to the metro. The hotel staff were very helpful and the room was comfortable and very clean. There are many restaurants and shops within walking distance. I would definitely stay here again.
close to the metro station, not very central, but much, much better than hotels in centre of Paris (which are old, dirty, without facilities like elevators, air-cond.etc, yet very expensive), very clean, large room for Paris, great bathroom (with clean towels every day) breakfast, for 15 EUR/pers was very, very poor, both in quantity and in variety
The receptionist staff were most friendly and helpful Room was to cramped for sleeping in as bed tight agasinst the wall
The staff was welcoming, even before my arrival. The location was easy to get to -- my uber from Gare du Nord was 13 euros and the Passy metro station was so close (2ish blocks), I used it a lot. My room was perfect -- small (single) but very clean and nice amenities. I was so glad to come back each night. Would definitely stay here again.
The staff was extremely welcoming and helpful. The location was excellent. The room was spacious, comfortable and quiet.
front desk was very friendly and helpful.
Hotel was located in a calm district. It was very close to Passy metro station which connects you easily to all main attractions in the city. Rooms were clean. Staff was helpful. Internet access in the rooms and breakfast was expensive. However you can have free wifi in the lobby.
I booked a triple at the last minute (day before) and got a very nice upscale room. The hotel was very modern and comfortable. Location next to Eiffel Tower was awesome! Don't drink the coffee, I think it's Nescafe instant. Seriously! Instead go to the coffee shop on the corner across the street - coffee there was very good.
It would have been nice to have an English newspaper in the a.m. The staff was friendly. Christina (front desk) and Souad (breakfast) had wonderful smiles and made us feel very welcome
Close location to the Eiffel Tower. Dirty, rude staff, booked 2 non-smoking twin rooms which was confirmed over the phone by booking.com and they gave us 2 smokers double rooms, saying we would need to pay more if we wanted to have twin rooms although they were booked this way. The reception staff was rude and the hotel dirty and run down. Incredible sauna like heat during the day when we were not there, but it was turned off at night in -2º weather. No hot water either, barely warm. Will never stay here again and don't recomend it to anyone.
The convenience and the helpful service of the people working in the hotel. Showers and bathroom were excellent and having broadband in the foyer was really good. I would have liked tea and coffee making and a fridge in the room but perhaps I didn't book a room with this. It might be worth thinking about broadband in all rooms? And the TV channels - perhaps more in English?
Size of rooms confusion over use of mini bar
The location is very good The room was too warm, and there was noise from neighboring rooms or apartments
good location and friendly receptionists
good location, size of the room is ok, hotel staff is helpful internet connection, even at the lobby, is always and very problematic, when you ask for a taxi, ask for a public one as they get you a private taxi with much higher rates
location low level of room service even after asking specific things like soap or bath robe to the reception had to ask again in order to get it...but in any case the room wasn't prepared as it should have been.No parking arrangement at the hotel and no public parking in the area. I was sent to a parking that is not publically opened so had to end up looking for a room to park in the streets. Hotel should have better knowledge to guide its guests.
staff OK Internet acces was a real mess, almost never operational and when operational very very bad connexion. Some lights were not operationnal in the room, bathroom products low quality
Location Not what I expected. Hotel claims to be a 4 star but, It's no better then any 3 star in Paris.
small, room was not clean, bed was not comfortable. too expensive.
I chose this hotel because of its location, and it has Internet connection. The location was realy great, 100 meter from the Trecadero square and the metro, comfortable and soft of quite area. The very bad problem I had was the Internet connection, I stayed there for 10 days, and I was promised the connection issue will be solved many times, but almost never worked, it was very bad since I really needed the internet during my stay to follow up on ongoing projects that needed my daily attention. The receptionists tried to help, the manager did not bother to call for an apology, although my repeated complains about this issue.
Great view of Eiffel Tower.
Location Elevator was way too small.
Superb location; good breakfast; clean, comfortable room. Room was a bit on the small side, even for a European/Paris hotel.
Attitude of front office staff. Friendly, smiling, efficient, and helpful. Absence of gym and sauna.
good value for money, great location, clean functional rooms This is my 4th visit and this time the hotel seemed understaffed
- wireless internet access was very good excellent, unfortunately unsecured so do not use it for credit card or bank transactions! - some people at the reception, like Helen, deserve a 10 for kindness and very helpfull. also the lady at the breakfast room the first day (a tall black lady with glasses) is doing a splendid job in difficult circumstances... (small breakfast room) give this lady a thank you and a tip please, she deserves it.... - Nice rooms and very clean - Excellent location in the centre of Paris - good hotel, mostly nice people, I would recommend it if you do not need roomservice and do not need coffee to work in the evening :-) - Unfortunately other people in the hotel did not carry out the same service. The second day I came in for breakfast at 9:50 (breakfast is untill 10:30). all tables were empty, but all with dirty plates. after standing there for a while she decided to clear a table, but only gave a cup and a plate and a knife. When a few minutes after that I went to the breakfast buffet (approx. 1,5 metert from my table) she took my full cup of coffee and plate away. When I asked what she was doing she said it was a mistake and placed a new one again. In a small room with only one other person it does not seem probable. When some English speaking lady came in and asked for cold milk at a little past 10, she could not get it. I heared the breakfast lady say to another staff member (in French): it's 10:15 we do not refill it now... - at arrival evening (about 21 hour) I ordered room service for 2, for about 100 euro, salades, sandwiches and dessert. I wanted some coffee also because they have no coffee making facility in the room. I was surprised I could only order food and had to cope with the drinks in the minibar for drinks... It was not possible to get coffee or other drinks trough roomservice. The dinner was only cold plates and not very good for the monney. - day 3 we ordered breakfast in the room and again the same lady came to bring it. Only one cup for 2 persons, one of everything in fact, so we had to share. On Sunday it was clearly done by somebody else, we got plenty of all we ordered.... - also first day ordered to deliver at 07:00, got it at 07:25, the next day ordered at 09:00 and it was delivered at 08:40. - also while I was working my girlfriend wanted to watch movies. The 'normal' movies did not work, never did work (no image for one and no movie at all on the second, at least 2 days on a row). Helen did arrange a refund I must say.
excellent location . cleanliness ... the reception guy seem not knowing his job .like he charge two times the same amount of money . he is the only unfamiliar one in the hotel .
Efficient friendly staff and modern clean rooms. Central location. Rooms not large.
- quiet hotel located in safe area of the city - clean - in general staff was very kind - crowded (very tiny halls, small closets, not so much light in the room) - customer orientation (sometimes one might speak to you in an arrogant manner with no reason, or to forget to bring you something you have order from room service) - it takes 1 hour to get a salad in your room
Good location. It was a single room and therefore appropriately sized but also well appointed with a nice bathroom. Good to have A/C.
The very helpful and kind concierge who helped with a changing of rooms(the first one was noisy), making reservations at a busy restaurant for me at the very last minute and general kindness and helpfulness with taxi bookings etc. The hotel needs to be maintain physically as there are many peeling plaster and leaky ceilings here and there. It's very contemporary and beautifully designed but upkeep at the moment is shabby.
Very well located hotel, great for metro station, Trocadero and Eiffel Tower. Room was very tasteful and comfortable along with en suite facilities. Staff service was excellent, they couldn't do enough for you. Limited choices of food on restaurant menu. Bar closed early whislt we were there so you had to either have a drink in the restaurant or room service. The price is high due to the location as the actual facilities in the hotel were limited. Don't expect a room with a view of the tower as these rooms are limited and if you specifically want a room with the view book ealry and specify.
As always the free internet. Reception staff were excellent. good location. Breakfast was very good, nice change feam the usual buffet. Did not much like the bathroom which was in the entry to the room. Was glad I was alone as room was very small. Lighting was a bit tricky and not enough as always.
Good, clean room and nice view (eiffel tower). Smart hosipitality. Swimming pool was also good. One of doormen was not helpful and seemed indifference to his job.
Compared to other Radisson hotels I've stayed at, this hotel gave me the ultimate best experience. Nothing to point a finger at - simply perfect!
the service during the breakfast was awful.
excellent service, excellent rooms restaurant can be also open on Sundays
The staff were excellent. This was my second stay this week. A much nicer room with a fantastic view.Great location.
The hotel was lovely - the staff were exceptional, very polite and couldn't do enough for us. Paris is very expensive but this hotel definitely earnt its money. If we return to Paris we will definitely book in there again. N/A
Close to attraction Very very small room because of that I moved to other hotel after 2 nights.
Staff was very friendly and very good advisers. They tried the hardest to help you out. Rooms were very nice decorated, very clean and confortable.
Location was excellent for us.
always nice spot. Room 24 is small but decent. Nice bathroom (just as big as the hotelroom, actually) room 24 has a connecting door to the adjacent room: very thin and noisy
close to all attractions and placed where the parisiennes (locals) are living the stairs and floors were under construction
the location is great, hotel staff very helpful, hotelroom clean and neat
Clean rooms. Very helpful staff on front desk. I liked this hotel. It's difficult to find: our taxi driver got lost. Breakfast is very expensive but just walk a short distance and have breakfast at a cafe instead.
The hotel was centrally located which made walking easy. No parking.The hotel was undergoing major renovations and the strong smell of paint was overwhelming. It was not a pleasant experience
The staff was very friendly and helpfull. The hotel is situated in a quiet street and in a good neighbourhood. Parking the car was no problem. Large parking garage nearby.
We recently stayed at the Best Western Trocadero for 2 nights to celebrate our 5th wedding anniversary. We were given a room with a balcony on the 7th floor, with a slight view of the top of the Eiffel Tower. The room is so spacious with a walk-in wardrobe and a good size bathroom and math tub. Furnished very well and decorated with taste- the pictures are true to reality. The hotel staff had maps readily available and were very helpful and spoke perfect english. The great thing about the hotel is the location... right off the Rue de Passy and opposite the Passy Plaza for shopping, Starbucks and a supermarket. Loads of designer shops here to browse in as well as patisseries and boulangeries and right in between 2 metro stations! The only drawback to this hotel was the size of the lift- it was for 2 people only and very very very small! Worked perfectly fine however and never had any problems
the staff was nice and helpful Breakfast (for the price of 13 euros) could be much much better and richer ...
Good location, nice room Room 44 had a shared door with the neigbouring room, so everything from the other room could be heard.
The room was exceptionally clean and the hotel was situated in an ideal location. It was close enough to the Eiffel Tower but still in a very quiet suburb. The staff were helpful and the price was good.
the location' the servuce at the front desk, the helpfull staff-front desk and the design.
The bed was wonderful. The shower was awful. The room had no place to store belongings. No wash cloths provided. Maid service was good. Room lighting was good and so was the airconditioning. Shower door did not contain water while using shower. Bathroom floor became extrmely wet. No place to store belongings. Breakfast buffet was inadequate for price.
The bed was extremely comfortable, free internet access, very quiet and calm. Shower was kind of awkward, but that's it. A great hotel.
Hotel was very clean, comfortable and staff very friendly. The hotel was very well placed for us just a few mins from Eiffel tower and well served to get into the centre of Paris. Area was very quiet and peaceful, would stay here again on next visit to Paris. No
New, clean rooms with very good fittings and furnishings. Free wifi and friendly staff. Cramped rooms and hotel and limited facilities. Very expensive for the facilities and room sizes provided.
the room is very small. in the morning thw water for bath was very cold. the elevator is very slow and take 5 minute to come downstair. the staff don't know about the musium of paris and can't help us about that.
The quiet location and the staff that made you feel at home.They all spoke good english thus making me feel more comfortable. All of them were willing to answer to any question I had in terms of sightseeing or transportation. They were very polite and always had a smile on their face. I will definitely stay there again. Rooms were delicately designed with a modern touch but had something classic as well. Such a remarkable combination. Everything was beyond my expectation. T Not really.Everything was perfect.Thank you Plaza Tour Eiffel and staff!!!
The hotel was fine if it were not for the price. It was clean but no comparison for the fine hotels I had in London and Lisbon for 1/3 the price and many more amenities. The small size of the rooms was insane for the price. I think that I would have been happy here if I had paid about 1/4 of the price that I paid. When I saw the size of the room and asked for something larger, the dest clerk's response was: "you are in Paris, Madame" Internet stopped working during my 2nd day. Unbelievable that there was no minibar.
The breakfasts were nice, and the bed was really comfortable
I loved the interior of the hotel very streamline, not your ordinary chain hotel
Quietness of the room & geographic situation. It was unpleasant to see a hotel staff smoking for rest in front of the main entrance, when I went in and out of the hotel. OK if it were a youth hostel !
Style of hotel with great room and design. Location was perfect for us. Short walk from eiffel tower and near metroPlease write at least 15 words Lack of resteraunts within short distance
Great rooms and food.The staff are so helpful. the jacuzzi was not working.
It is located near a metro station and in the heart of Paris
Staff were great, couldn't have looked after us anymore, room was the best.
Excellent, friendly staff; close to the Passy Metro stop. Very quiet in the evenings, very comfortable. Nice jacuzzi and steam room, which can be booked for privacy. Very expensive...but worth it!
The design of the hotel is brilliant ab the stuff very veru helpfull. The metro station is very close so its convinient. I would prefer if there was a proper restaurant at the hotel.
The staff were great. Helped us a lot choosing restaurant, clubs etc. Pricy but I guess you have to pay for class!
the room room temperature too high