Reviews for E-Z Rent-A-Car in Fort Lauderdale
- All reviews 100%
Based on 89 reviews
Nov 26 2016
Pros: car, check-in and value were great
Cons: Getting out of the Ft. Lauderdale parking garage was terrible. Took almost 30 min to just get out of the garage.
Nov 21 2016
Pros: It was great
Nov 21 2016
Cons: The guy at the rental car booth was very rude. He was not able to find the keys to the car I requested because he misplaced them. He then offered me another car but wanted me to pay extra because it was an upgrade. I don't know in what world that makes sense. If he misplaced the keys why should I pay extra. He then proceeded to make fun of thr type of car I rented mentioning he would never rent a compact car like mine.
Nov 13 2016
Get what you pay for
Pros: EZ had the lowest rate for an in-airport compact rental car for the time period I needed it
Cons: The issue was that for the price, they give you the oldest, most raggity car they have. For example, I got a Toyota Prius, which isn't a bad a compact vehicle, but the one they gave me didn't have power locks of power windows. Those things are not luxury so much as a safety feature. I travel a lot for work (this was a personal trip) and I've never had a compact car without these features (granted, I've never rented from EZ through work). The interior was not the cleanest either (dirty seats and cup holders). At the end of the day, the car did its job and got me around, but next time, and I won't say I'd never rent from them again, i would just make sure I get a better equipped car. Overall the customer service was average/not bad.
Nov 7 2016
Unexpected Rules Changes
Pros: The car provided was clean
Cons: They placed a $300 hold on my card because I'm a FL resident. This was a change from previously. They also restricted my unlimited miles because I am a FL resident. They vehicle was missing a had cap.
Nov 7 2016
great service, honest rates
Pros: they automatically refunded me the difference when I returned the car 1 day earlier than the reservation
Cons: had to give all my info over again to the registration desk when picking up my car even though I gave the exact same info to the website when I reserved it
Oct 25 2016
Pros: Easy to rent
Cons: The car was shaking when we were using it too much.
Oct 24 2016
Pros: I had many problems with the car even though I got a free upgrade. Service was good though.
Oct 23 2016
Pros: Great car, excellent condition. Very convenient location at the FLL Rental Car Center.
Oct 19 2016
Pros: The agent was very friendly and easy to work with. When returning the car we had to try and locate someone to check out.
Cons: I requested a Camry and I got a beat up Altima. It did the job but there were scratches all over the car. It rattled with any little bump
Oct 15 2016
Worse car rental experience ever!
Cons: Poor customer service - not accommodating. We were stuck in a different state and unable to travel due to Hurricane Matthew. I called to try to get a refund or credit but I received no help or assistance. My account was credited for the trip because it was a prepaid transaction even though we never got a chance to even make it to the rental company. Allowances should be made for customers who experience circumstances that are out of their control and they should not be taken advantage of. There was no one there who could assist me.Poor customer service.
Oct 9 2016
Cons: EZ has carged my credit card with @200 for possible damage at time of rental-It is still shown as a pending chare on my credit card
Oct 7 2016
bad car maintenance
Pros: easy to pick up and drop off
Cons: the tire pressure light came on immediately and the agent did not have a tire gauge but did inflate the back tires before i left. The back tires had a slow leak and over the next 48 hrs had to fill with air 4 times. very inconvenient and a source of anxiety. the agent when I returned and explained the problem was very kind. I wanted to make sure that this did not occur to the next person because this could not have been a "recent" problem with this car.
Oct 3 2016
Charged wrong price 3 times
Pros: Nice car and decent price, located in the rental center
Cons: They charged me a diffferent price then what I originally booked it for once I got to the airport. Then charged even more once I returned the car, finally charging a completely different 3rd price once I complained. Lastly they called me the day after I returned it saying that their system showed that I never returned the vehicle. They need to get it together!
Oct 1 2016
Good service, nice car but a few problems.
Pros: Good service, friendly staff. Quick pickup and delivery.
Cons: The car, a Nissan Sentra, was well equipped. However, there were wrappers and trash in the car from the previous driver, obviously barely cleaned. Also, the tire pressure service light came on within a couple days. When I stopped at a service center I discovered that there were no caps on the tire valves. One tire was overinflated, the other three were under the recommended pressure. Minor but an annoyance to have to deal with on vacation.
Sep 25 2016
Pros: Ease of checking in and out.
Cons: Seat was a little uncomfortable. Not an influence in my decision to rent again.
Sep 25 2016
Ended up paying double
Pros: Nothing to be honest.
Cons: At pick up we were charged 12.95 to add a driver, when that person was going to be the only person driving the vehicle. The sales rep refused to remove my name. We had payed for "luxory" 4 door car and when we got there the only thing they had available was a Mustang convertible. We were traveling with a baby and a car seat. When we asked if we could have a different vehicle they said that is all they had unless we wanted to pay and upgrade fee.besides the one we had already paid for, and then we could take the only other vehicle they had needles to say we drove around with a baby in a car seat crammed in a Mustang. While checking in so many of their customers walked in complaining and upset about fees and services.
Sep 16 2016
Internet price triples
Pros: I got a Mustang convertible
Cons: The final price went from Internet quote of 261$ to 722$ after everything! What a shock.
Sep 14 2016
Rental car without power windows or locks in 2016?
Pros: AC worked in Miami heat
Cons: Employee encouraged me to upgrade but did NOT inform me of the lack of features in my rental: NO power locks NO power windows black interior gets SUPER hot in Florida sun $10/day for spouse when most other rental companies I've used include it for free $8/day for toll pass (hardly used), no clear explanation of alternative offered by employee ("they don't have booths" so then is there even an option?!) $200 hold that gets refunded is NOT explicitly stated in the contract and explanation offered by employee was insufficient (my husband is a lawyer) Felt nickeled and dimed - cheapest price online but after added expenses at pick-up, felt I should have gone elsewhere that was more transparent I will NOT use E-Z again.
Aug 22 2016
Happy to be E-Z Rent A car Customer no
Pros: The employees were very helpful finding the right gas efficient vehicle for my family.
Aug 15 2016
Pros: The process was smooth and fast. Our car Camry was comfortable.
Cons: The first car assigned was dirty. This was changed right after the inspection with no problem. The upsell and optional charges were waste and uncomfortable for my wife. We had already made these decisions at the time of reservation.
Aug 6 2016
Jun 4 2016
Pros: Not much.
Cons: After waiting about 10 minutes for the EZ guy at the counter to finish telling the other EZ guy about his date the night before, he finally got around to asking me if he could help me. They both acted like they were standing on the street corner "chillin" without a care in the world and I was interrupting their good time. Finally got to the car and it was filthy. It clearly had not been cleaned up after the last rental....or maybe the last couple of rentals. Looked like someone had sneezed a couple of times on the dashboard and windshield....pretty nasty. Outside was as dirty as the inside. Never again with the EZ. Spend a little more and use a more reputable rental car company that hires a better class of counter people..
May 10 2016
Perfect and Easy
Pros: It was easy to find. Staff was personable. In and out quick. Vehicle was just what we wanted. Smoothest part of our vacation.
May 8 2016
Way better than I thought!
Pros: Rates were half as much as other rental places and the car was brand new! Renting was fast and easy!
Cons: Car return in Jax was in a building that was not labeled with their business sign so I didn't know where to go for awhile.
Apr 26 2016
Pros: Very slow return process. Understaffed
Apr 26 2016
Pros: I liked everything using EZ rent a car, from Monica greeting me by there counter and passing me along to the guy behind the counter I forgot his name but anyway he checked me in quick went over everything and I was on my way within 15 minutes. I would recommend anyone that needs to rent a car to use them
Cons: I really can not think of anything I didn't like of EZ rent a car
Apr 22 2016
Cons: Didn't have the midsize I had reserved. Wanted to give me enormous minivan which I could have never parked in the busy street. So I ended up with a compact car with crank Windows and manual locks that part of the door was coming out. It was super ghetto.
Mar 12 2016
Bait and switch?
Cons: When I arrived at the counter, my car wasn't ready, So they offered other cars at upgraded prices. I was in a hurry, so I agreed to pay for the upgrade, but I felt like I was scammed?
Mar 7 2016
Overall great value, but mediocre pick-up/drop off
Pros: The price was great ($20/day for a Camry) and the location was conveniently placed in the rental center.
Cons: The pick-up/drop-off experience was below average. The attendants at the counter took too long to check out other customers. They spent too much time trying to sell dumb add-ons like insurance and SunPass, which are both rip offs, and not working on getting people in their cars and on their way. Also, the first car we got smelled like cigarettes, so we had to change out for another one. Upon return, nobody was around to tell us where to park the car. I also found out after the fact that they charged me for an entire extra day for keeping the car for an extra 3 hours beyond my reservation time. Their "hourly" rate was about 35% of a whole day! This wasn't well communicated to me on the front end. Notwithstanding these issues, however, I thought I got what I paid for.
Mar 7 2016
Cons: The pricing wasn't transparent - I had thought that the price paid online, plus the additional insurance I bought would be the entire cost. Turns out there is also third-party insurance that can be bought only at the pickup counter. Additionally, the information given at the pickup counter wasn't clear. We needed to ask questions several times, especially regarding the toll option in Florida. In the end we had to call customer service again regarding the tolls (see next item). Customer service was poor. The phone number given at the checkout counter was for the Orlando office, whereas we had rented in Fort Lauderdale. Further, after calling customer service for a day we could only get through to voice mail. Left a message asking to be called back, buy that didn't happen. The next day we made it through to a representative.
Mar 1 2016
Cons: The vehicle I requested wasn't available and they weren't able to give me a receipt when I returned the call. I'm quite curious what they end up charging me...
Feb 27 2016
Pros: Second car was new, everything A-OK.
Cons: 1st car had 40K miles and the check engine light was lit. They graciously replaced it, when I brought it back.
Feb 3 2016
Pros: I got the car I requested
Cons: The rear bumper was falling off—it would literally flap in the breeze as I drove. And the Collision Damage Waiver cost as much as the actual rental—it literally doubled the price. Plus the attendants at the rental and return counters were clearly wishing they were somewhere else. Neither one went over any of the charges with me. There are a lot of better options in Fort Lauderdale and next time I will use one of them.
Jan 25 2016
Good Value but you get what you pay for
Pros: -Good value -Size of car was acceptable/comfortable
Cons: -Pickup process was inefficient (small counter/number of representatives and overall customer service was poor) / Dropoff process was fine -Car was still soaking wet from car wash upon pickup so we couldn't identify all of the damage to notate before taking the car. Later discovered additional damage that was masked by the water and we couldn't notate as such but we weren't charged for it upon dropoff (but could have been) -Check engine light came on frequently upon starting car but would turn off on its own eventually -Also car had no windshield wiper fluid and we needed a few times
Jan 17 2016
Pros: Car was nice, clean and drop-off was great.
Cons: Staff upon pickup were somewhat helpful. When going to get the car, the staff seemed rude, lazy and unwilling to help. I felt like I was a bother to them.
Jan 5 2016
Pros: Price was great. Agent was great. Car was terrible. Side view mirrors were broken and could not be adjusted. Car was dirty and ran terrible. Car had over 20k miles which is a lot for a rental car. It had definitely seen better days but explained the price being so low.
Dec 30 2015
Pros: Very expensive. Slow service when we picked it up. The car was great. Probably wouldn't use this company again. Apparently there us a 10% coupon online but nobody knows about it. The agent told me and didn't honor it. Don't tell me then don't do anything. That's wrong.
Dec 14 2015
Pros: We rented with E-Z rental for our trip to Fort Lauderdale, and were very happy with the experience. We you received a new car, a Hyundai Elantra, with 3200 miles on it. The car was spotless, and pick up/drop off very easy. We will renf from them again.
Dec 11 2015
Pros: Fast check in and out
Cons: Had scone end about loose hose hanging from engine. Called and left message. No one ever called back. Drivers seat position could not be adjusted. Broken.
Dec 1 2015
Pros: Representatives were friendly. Car was easy to find.
Cons: Signs could have been clearer as to where to turn to return the rental car.
Nov 25 2015
Pros: Pickup and drop off process was easy. Car was ready to go and clean.
Nov 20 2015
Pros: Muy mal servicio en el aeropuerto
Cons: Las gomas no servian me cambiaron 3 carros
Nov 19 2015
Easy to work with
Pros: Nice car for the price
Oct 29 2015
Cons: I don't mind the extra charges for fuel, road side, three different kinds of insurance, toll pass. I just think that it should be disclosed at the time of booking, not pickup.
Oct 21 2015
Ez car Rental
Pros: Staff Is ALWAYS Helpful
Cons: Free Is Always Better... :-)