Reviews for E-Z Rent-A-Car in Tampa
- All reviews 100%
Based on 33 reviews
Nov 2 2016
Pros: The price was the lowest. The car was clean inside. The people were very friendly.
Cons: It was awkward getting from the airport to the car rental but they were helpful in the process.
Nov 1 2016
Pros: Lucky to have a vechicle
Cons: Reserve a Mini Van and they did not save me one so had to take a larger passenger van
Nov 1 2016
Sep 19 2016
Pros: Office Staff was friendly. Car was in good condition that I received.
Cons: It's a long procedure to get the car. If there had been any kind of line it could've taken hours. Even in drop off. There's no need for a paper receipt if you're emailed it as well. The bus for the airport couldn't be bothered to wait for me to drop the keys. The guys who maintain cars and drive shuttle were not friendly. We seemed to be a bother.
Sep 7 2016
Long wait. Way to far drop off and pick up. Reserv
Pros: Car was ok. But lot of scratched outside. Had to document carefully myself so that don't get charged.
Cons: Reservation got cancelled due took showing up little bit later than 2 hours. Long wait to get there car. Way far pick up and drop off location. Leaves adequate times for drop off.
Sep 6 2016
Cons: The checking agent was rude and appeared very unhelpful. we waited for over 20 minutes because no one was at the office at 6 am. There was quite obvious damage to the car door which was not logged previously by the company- if we weren't thorough, we could have missed it in the dark and be liable.
Aug 21 2016
Pros: I like that person was helping me is very knowledgeable and helpful
Cons: I didn't like your office or you called the waiting room was dirty and messy it gives you a not comfortable feeling about the place.you should look into it because busses is based on the first minute of impression..my name Joseph eddine
Aug 14 2016
Cons: Not enough staff.
Jul 10 2016
Pros: The price was right going in. But renter beware! The will find a way to gouge you!
Cons: I picked the car up at 3am in a poorly lit parking lot. Afterward u noticed some pre-existing damage on the car. After several 20 minute dropped calls u spoke with the manager Sam. He interrupted me as I was explaining the damage on the car. No problem! Just let them know when you return the car! Complete lie! I go to return the car. I explained the situation. The guys first response: Sam is not here! Fill out this accident report! When I told him I was going to write a poor review he just laughed! Eventually Sam came over and said I signed off on the car so therefore I was responsible! I intend to pursue this through the media!
Jun 23 2016
Cons: they advertised the rental as being in the terminal-not via a shuttle from the terminal. i booked the car due to a medical emergency for visiting my father in the hospital and when i got to rental car and as told i had to take a shuttle, i was frankly ticked off and had to rent a car at a higher rate from the terminal. my travel time was time sensitive so this was not a good experience. that said, i could have made a mistake when i rented the car and not seen the "shuttle" caveat to the rental but i don't think that was the case.
Jun 20 2016
Cheap for a reason.
Pros: Drop off in Orlando was quick and friendly.
Cons: Pick-up in Tampa was a nightmare. Two shuttles passed us at the airport even though we waived at them (they were not full). We waited for s shuttle for more than 40 minutes. Them we waited in line to rent the car for an hour and 15 minutes. There were only 5 renters ahead of us in line. Very slow!
Jun 14 2016
Not bad, good value for the most part
Pros: Spacious ride. Good value. Great fuel economy.
Cons: More minor maintenance inspections would be nice. It was Florida, it rains in Florida... our windshield wipers were not up to standards. There were quite a few dings and scratches, which is expected of some of the more-affordable rental car places, but it gets a little tiring having to annotate every little thing before being able to drive out. It might be expecting too much, but it would be nice if dings and scratches that companies didn't intend to fix were already annotated, permanently, so that customer time wasn't spent annotating things that aren't going to be fixed and fearful of accruing damage costs for things they didn't do.
May 24 2016
Easy Rental with a Great Price
Pros: Quick pick-up at the airport, easy rental process, easy to get to car and get out on the road. The drop off process was very easy, and the shuttle ride to the airport was quick and easy as well.
Cons: As usual with E-Z the carwash is generally horrible. The cars probably looked better before the wash. Also, while the selection of cars is generally good (along with the low cost) they are generally pretty beat up. Last car had a dent or scratch on every single panel, and this car had a tire light on when I got it, and returned it. There was clearly a steering issue and a bad tire on the car. Fix the maintenance issues and it would be a great car rental agency.
Apr 28 2016
Pros: The price
Cons: The shuttle was not running when I landed in Tampa so I had to pay $20 for a taxi. The car was not cleaned and smelled of cigarette smoke. It was also dented, had rust showing, and there were water spots all over the windows and mirrors. The manager at this office was also rude and unwilling to clean the car of help get rid of the cigarette smoke smell.
Apr 18 2016
Best Deal in Town
Pros: The value for the vehicle we received was amazing. In addition the customer service doubly amazing. They helped us through the process without rushing us and gave us the best deal possible. From now on I will check with Kayak.
Apr 17 2016
High cost for low budget service
Pros: Got full size car with great gas mileage.
Cons: Service was horrible. Nothing was explained. Charges and deposits were expensive. Price of vehicle ended up being double than advertised. Outside of car was dirty, which made it difficult to see dents and scratches.
Mar 8 2016
Truly a good value
Pros: Not a lot of paperwork or hassle. No expensive showroom and great pricing. Will consider again
Mar 1 2016
Pros: Toyata Camry is always a nice car. Nothing fancy but rock solid. Fast pick up at the airport.
Cons: The address given is wrong for drop off, car was filthy,
Feb 25 2016
Pros: I liked the price, location was decent, and they did have Volkswagens available.
Cons: Most of their cars were KIAs which I refuse to drive. The person behind the counter was all about sales and not too friendly. The car was OK, but scratched up like crazy, and they did a horrible job of washing the car and cleaning the inside.
Jan 24 2016
slow service on pickup
Pros: the car was clean and worked well. drop off back to the airport was fast.
Cons: pickup at the airport was slow and I waited in line for a car for over 45 minutes. that is unacceptable.
Dec 28 2015
Pros: quality vehicle. fair price.
Cons: very poor manager response time to resolve a problem with the rental. Unsatisfactory customer service.
Dec 22 2015
Cons: Car smelled like cigarettes. Was unpleasant to drive. It rattled and shook and didn't feel safe. Brakes squealed.
Dec 9 2015
Pros: price was good. drop-off was good. shuttle service was good.
Cons: long wait time for pick-up. initially only one agent helping people, despite 7-8 people in line.
Dec 3 2015
Cons: Gave wrong address in email confirmation Did not mention in email that it was limited mileage rental
Oct 19 2015
Pros: The car was very clean and the staff was friendly at pickup.
Cons: At dropoff the location 'changed' with some guy there to direct you to the location. The rent-a-car location changed without notifying anyone that it was changing locations, the staff at drop off "Advantage Car" was not friendly, effective or quick. They quickly dismissed everyone's concern for the changing locations and lack of communication. It has been over 10 days and I have yet to receive the $100.00 deposit I was guaranteed by the staff would be there within three business days. I strongly recommend not renting from "Advantage Car" in Tampa Florida.