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Great customer service
Nice, but not 5 stars
Staff were awesome to deal with. Very friendly, from check in, cleaning staff, to check out! Nice hotel, and the food was great. I found the casino was smokier than others on the strip. As a non-smoker, I found this discouraging. And the walk from the strip was a bit of a pain.
Had a great coupon deal for one night at a wonderful, classy place. Sharp, professional, top-notch hotel!! The Casino floor was busy and there are a lot of hotel restaurant choices. My favorite experience was at check-in: when the line at mid-morning got a bit long, I watched a manager quickly find another six or eight staffers for registration and 'boom' the line was gone and I and others were taken care! Smoking in the casino, but that is everyplace in Las Vegas.
Very beautiful place, very stylish. There are tons of restaurants, shops and art pieces throughout the property. There's a night club Jewel there too. The concierges are super helpful. You can check in and out online. The hotel is situated well, can easily cross over to Cosmopolitan nearby. There's also a free tram, which can take you to Bellagio. I thoroughly enjoyed my stay and hope to come back again sometime. The pools and the hot tubs hours are 9 to 5. I was at Aria for a conference and 9-5 is when its activities are taking place each day, which made it difficult for me to enjoy the pools and the hot tubs. Managed to do it just one day, when the conference activities finished an hour and a half earlier. We did have our conference's party by the pools, but I'm thinking not every day they must be using the pools area for private events...
Smoking in casino
Aria has a great location on the Strip. Very convenient to check out Bellagio founrains, nightlife at Cosmo or just staying within rhe City Center confines. Its a bit smoky in the casino area but not any more than others.
everything but the wifi please up you wifi game!! It is one of the most important features!
Room amenities were excellent, the integrated technology made it an exciting new experience. The bed was extremely comfortable and the bathroom layout was also superb. The floor in the bathroom wasn't not clean to the 5 Star level. My wife drop her earring and I ran my hand across the floor to retrieve it and it came up completely covered in dirt and dust, would not expect this form a 5 Star rated resort.
Resort fee is way too high for what's offered. Way!! And they nail you for 8 dollars a day parking. Such a rip!
? When I arrived there were 300 people waiting to check in and even though there were like 15 check in stations only 3 people helping. 2 hours later when I got my key and got up to my room my upgraded king was not upgraded at all nothing special nothing different to include no fridge and an old TV with a very bad picture. It's just a hotel nothing special
Overall everything Parking
It was clean and comfortable and located right on the strip. It was a little rundown.
some staff snell of smoke everywhere. prices of small items, [like water], no pay out in gambling, agree of rooms eqipment and furniture, operability of safe, could not get a cup of hot water from Starbucks,
Very poor customer service. From the moment we arrive. Customer service at the frint desk was poor and rude.
A fridge should be standard in all rooms not an upgrade. There is no longer free parking, parking rates were a bit much.
Proximity to the strip was great. Beds were great. Outdated. Was here for the basketball games.....Sports book employees seemed not to be happy. Had to make hundred dollar bets to get a drink ticket. Beers by the sports book were $9.50. ridiculous.! Probably will not stay again because their are better values out there.
I love it. good !
Shower. Clean. Nice bed. Room had a view of the parking lot 2nd floor, disappointed. There was a loud rumble equipment noise all night, maybe air conditioning unit outside the window. No literature on Strip in room.
The mid evil theme I paid for a room.with a choice of bed in which I chose a king before the trip, got to the Lobby to register and was told the room was booked for two queens. NOT my idea and when asked about the choice of bed I was told we dont have any. Its basic but not worth 70 dollar a night for a low quailty room. No bathtub in room and the remodeling is throwing a.monkey wrench.
Everything was faine but your garage and valet parking I didn't like the fact that your parking was to far from casino/hotel and we had to walk along way and your valet parking guys didn't act professional at any time they wer full before 7
Because it was fight night I was glad to see the extra security around the hotel. Sleeping rooms were clean. Manager in cafe did take off the 18% gratuity for large groups after we complained about service. Bad experience in breakfast cafe with service. We poured our own coffee refills, food was mediocre. Because it was fight night hotel was very busy and people screaming down hallways late night. The guests don't care it is a non smoking sleeping room. You could get high just walking down the hallway. It is time for the hotel to replace mattresses and pillows they are hard as a rock. Barely any water came out of the shower heads. Too many other hotels to choose from. Probably won't be back.
Great location, friendly staff Room smelled bad, carpet and walls were dirty
Beautiful room. Price was right. Casino smells like an ashtray. Lacking in cocktail waitresses. It was a very long walk down the hallway to our room. (Elevator was closest to room 401 our room was 521) Bed was very hard and uncomfortable. Bathroom was unvented and lacking in privacy. Won't stay there again. Excalibur was so much better.
The price was right the decor is a bit ourdated
I cancelled my reservation yet im asked for a review, pretty stupid but hey someone like stupid reviews. who knows, I did not actually stay there I cancelled my reservations.
Parking is not included and a surprise extra cost. Starts your trip bad.
I liked the overall feel. The staff in every area is great. I felt that they were way overcharging for all the extras such as food. Also, the restaurants had very limited hours.
We arrived early in the am so our room wasn't ready, so they offered us an upgrade to a suite for a very reasonable rate, we took it. The room was very comfortable, and I liked having the extra space. Everything was clean, the temperature in the room was perfect, as I like to warm, and my husband likes it cool. (we traveled in Jan). I liked the convenience of the tram which stops at several hotels as you work your way north to the Stratosphere. I also enjoyed the spa, getting a massage and using the whirlpool and sauna too. The staff all around the hotel was incredibly friendly. I would stay at MGM again. What I missed was a clock, a coffee pot, and a refrigerator to put our leftover food in. You can't use the mini bar fridge for food or you get fined $50. You have to rent a separate fridge for $25 which I think is totally ridiculous.
Clean and well maintained Hidden resort fees included at the end
Room service never came in day before we left. Ran out of toilet paper. Ice machine was broken. Told to go to another floor for some. Outlets on wall don't hold your plugs they fall out.
Our housekeeping lady really nice There casino employees were very rude and in a way racist
I liked the fact that our room did not smell like cigarette. I like the comfort of being able to use the monorail from the hotel. However, the room was "basic!" I was expecting the room to have some luxury. For the amount of money spent on that room I was expecting more. I dislike the fact that we were billed $10 per day for parking. Our room keys continusly gave us problems. They wouldn't open our room or did not work at the parking garage.
Hidden resort fees they tacked onto a prepaid stay. Added $180 to a stay that i purchased online. Rip off.
Ok room and facilities Hidden resort fee charged to every customer
Bathroom faucet was broken and there was no coffee maker. Really loud at night.
Well taken care of. Excellent bar tender -- Tina. Clean rooms. Nice pool. Food at the restaurants, anything from the stores, drinks at the pool were all way over priced. Considering the money they're making from the gambling and shows, everything was easy over priced. Allthough, I think the strip had gotten very expensive. It's not the old Vegas...
Linens, beds, and pillows were very comfortable. The hotel has a cool look. Rooms were dated and the roller coaster could be heard in the middle of the night in the room. There aren't many bars.....we had to choose between Mexican dancing and a piano bar where they were charging a cover, even for hotel guests.
Didn't like the roller coaster view (patrons screaming). Light sleepers should request a room farther away from the roller coaster.
Restaurants, roller coaster, nice shower. Noisy despite being on 30th floor, unhealthy air, pay for parking, crowed pool, no frig.
I took my best friend for his birthday. We spent the night at the New York New York aND from checkin to check out it was awesome. The times square piano bar was where we ended our night singing at the top of our lungs and that was after eating some of the best pizza in Las Vegas! Also the rollercoaster is pretty awesome too. Worth the money. Obviously the smoke is a turn off but they allow smoking in all of the casino's there so that is hard to get away from. Also War yep good old fashioned higher card wins is a game they have there but some nights it is closed that sucked.
The hotel was outstanding, as usual. Clean and efficiently operated, the staff takes pride in this hotel. Make your hotel reservation at any website but Kayak. My choice for airline reservations, their partner group for hotel stuff---not so much A drink coupon with our room upgrade never materialized. The state of Nevada now mandates that parking along the strip costs 10 bucks a day, so plan to walk a lot. Casino is run by corporations that focus only on profit. Likely will opt for Indian casinos over any Nevada venue going forward. (Will still run to the Nevada border for ammo since I live in Cali.)
Room was large with a comfortable bed. Hidden fees "resort fee" were added at check out even though I prepaid online. This was not disclosed by kayak online or at the hotel at checkin. This practice is deliberately deceiving and should not be allowed. I don't know how they get away with this.
The night clubs really rock. The restaurants are outstanding. Everyone was fantastic there. The shows and the clubs are edgy and not appropriate for kids. We went for our 25th anniversary and I was afraid perhaps I should have spent more. Wow, we had such a great time. It was the memory I was hoping to make. For the price, it is a great value!
Upsetting you have to pay for parking customer service very poor my deposit hasent been refunded yet I won't stay there again
Good value for the money. Rooms could use an update.
Cheap, backstage deli was good Bed comfy, view was good Very smelly everywhere but I did get used to it. No fridge or microwave in room, very tiring to eat out every meal
Was nice being next to Las Vegas strip. Did not appreciate the hidden fees they charged me for at Luxor, rooms didn't have fridge or microwave, I've had better rooms for half the price, but I guess that's what you pay for location. You won't see me their again that's for sure.
They tried charging me extra money at every turn, the rooms are old and outdated, no fridge in any of them, the staff was horrible from the front desk people to the maids, everyone had attitude. I could have paid way less and gotten a better hotel by going to say The knights inn rather than spending my money at that place. I will never stay at the Luxor again. The pool closed early, the hot tub was Luke warm at best. They need new management.
Cannot deny that the overall offering is a great value. Mrs. Donna at the registration desk was wonderful. Public House staff were all excellent and greeted us every time like we have been here many times over. Showing its age. I need of an overall facelift. Common areas seem to be kept up well however the elevators, hallways and rooms are quite worn. I did have an issue in the deli. in line waiting for my order #98. #94-97 (persons unknown to me) we were all standing there waiting, Everyone took 1 step forward and received their orders without hesitation. #98 she recoiled and pulled the order back and asked me for my receipt! Why did you not ask anyone else for their receipt, we have all been standing here for 5+ minutes? I guess 'I' looked like the sandwich thief that they have been alerted to!
Nothing Smelled, gross, dirty, bad staff, horrible room
I've always wanted to stay here. The architecture makes it stand out from all of the other casinos. I mean, you can't really top a pyramid. The furnishings in the room were all up to date. The room was easy to access and parking was also easy. I would definitely stay here again. The carpet in the hallways should be updated. The HVAC system needs to do a better job of filtering out all of the smoke from surrounding rooms and the casino. Some of the outlets in the rooms need to be replaced; my phone charger kept falling out of the wall outlet. The tram is slow and its announcements need to tell you the next stop. An indoor pool and hot tubs would be a huge plus.
The place was amazing Love to The staff that cleaned my room stole $320 from my room we left it on the table for a joke and sure enough she stole it
The bed was extremely uncomfortable. The heater/fan in the room did not work well and was extremely loud. My reservations were lost and while they located the reservation no one apologized to me or even talked to me. I was just told to wait which took over 10 minutes. The restaurants are ok at best. They are not hip or anywhere near other restaurants at other hotels.
The LUXOR is a BIG, Fabulous place! You can literally find about anything inside of those walls from dining to shopping to entertainment. This is, of course, in addition to the Casino. My favorite place to eat was the Backstage Deli. The food prices were the most reasonable of any place in the Luxor. The food at this establishment was wonderful and the portions were huge! The staff was very courteous and professional each time I was there. As I understand, it is open 24 hrs. I would recommend this eatery to everyone. The room was neat, clean, and made up each day at a repeatable interval. I liked that. The Luxor is a bit on the expensive side, but it is a Vegas icon which I imagine allows for some of the pricing strategy. I did not care for the stench of cigarette/cigar smoke in the casino/main floor area. From the moment you step into this area, that stench can be a little more than overwhelming as it stays on your clothes and in your hair after you leave. Surely an organization with the amount of resources at its disposal as the LUXOR can effectively devise a solution to remedy this problem. Although I understand that the management philosophy is to keep people in the casino rather than in their rooms, the room still needs a refrigerator in it. I found this omission to be rather inconvenient.
We spent 2 nights there our room service person didn't come to late in the day so we didn't get any cleaning done and we had to call for extra towels . And waiting in a long line to check in was awful after traveling.
all the Staff were so helpful in directing me to the right spot. Very friendly, even being so busy. Very clean rooms, great shower with lots of water pressure. Loved the deep bathtub ! The Buffet was wonderful, many choices of food and it was well stocked and kept very clean. We will definitely stay there again. No coffee maker, microwave or fridge in the room.
Everything was top notch N/A
The location is the only positive Our first room had mold all around the tub and loud music next door. We asked to be changed. The second room also had black mold all around the tub and was generally very dirty. The towel bar fell off. The generalncleanliness was terrible. The shower would never give you hot water. Warm at best. It looks like they have stopped all maintenance on the rooms. Never ever again.
The only thing that i liked was the check in and check out was really fast thats it.. Hotel room was terible the furniture was dirty dusty the windows were all the dirty the shower and the sink drains didn't work water stayed flooded and last they open our room with out our permission
We love this hotel because it's the first one we stayed at in Vegas and we have such great memories there. Having said that, we will not be staying here again until after renovations. We understood that there would be banging, noise, closed pool and pub, but what we didn't know was that we just wouldn't enjoy our trip at all. I want to keep fond memories of this hotel, so we will return after renos. They seem to have a great plan for the future of this hotel and we are super excited. We come to Vegas multiple times a year. It was the first time we used the concierge and they were very knowledgeable and friendly. And the massage that I received on the casino floor while my boyfriend was playing blackjack was fantastic (not something I would usually do, but when in Vegas, right!). Renovations, but understand the need for them!
The staff is very professional but they need more effort to keep happy the guest this is Vegas come on We are a couple celebrating our anniversary and we was listening music not that loud and I perfectly remember the time was 9:22 pm when the security knocks my door saying someone complained about the music come on this is Las Vegas and Also the floor on the restroom was so dirty they don't clean from the previous guests I have pictures to proved
Our Monaco sweet was nice! When we first went to stay at Monte Carlo we had booked one of their "standard" upper level rooms. When we checked in I was very disappointed by the condition it was in. It was very old, didn't look like it had been updated since the 80's. Not very comfortable at all. We changed rooms and upgraded (for an extra $120!) but I feel it was worth it as the first room was bad. Tiles were falling off the wall and all of the wood furniture was chipped. They also added an extra charge of over $400 to my card when we checked in. It got resolved later but was still annoying to deal with.
It was a noisy due to construction outside our window.
Price Horrible view
large, clean room excellent dining options both within and nearby good pedestrian access to strip and nearby casinos/attractions bathroom fixtures a little tired, ready for a renovation Sambalette coffee is ridiculously overpriced (Starbucks is next door) Not specific to the Monte Carlo but the smell of stale cigarette smoke is pervasive in Vegas. Gross.
Rooms are good and bathrooms are dated. They are remodeling so you here construction noise every morning at 7am which gets old. Decent hotel of you get a good price on the room I would recommend it. Construction Noise.
Vibe, beautiful and clean interior, location, food options, gaming options, etc. Right now, too much construction, I'd wait till it is completed finished before staying here. The entire front entrance is completely being redone, many of the interior restaurants are being rehabbed and are closed, there are no shows taking place here, without these thinga right now, Monte Carlo is not as sexy as it once was. Once all is completed however, it will be amazing! Also, seemed they are a bit short staffed with housekeeping as our room was not cleaned till late afternoon. This review is only temporary however as I know things will get a lot better.
Facility is nice and location is premium especially since we were attending a concert at the T-mobile Arena which is right across the street! It took us almost an hour waiting in line to check in which was totally unacceptable. This was on a Saturday afternoon and every time we walked passed the check in area the whole weekend there was huge lines. The hotel really needs to look into hiring or somehow streamlining their process. They do offer online check in and it is a new service so they need to advertise it more so people know about it.
Everything was gorgeous - the staff as well as the entire hotel. There's no casino in the hotel so it does provide a haven for when you need a break from the frenzy that is Las Vegas. The bed was awesome! Location is very central on the strip. I would definitely recommend.
I liked that you were in Vegas but this hotel was a little eacape from the craziness I didn't like that our room faced the busy bridge from the shops and Aria so there was noise all night long
I like serenity yet convenient of everything for leisure. Excellent service!!! I strongly recommend to anyone!! Sarah
Tranquility and truly friendly and helpful staff. On the strip with readily accessible gambling but structured in such a way that you can relax when you choose. minor maintenance issues with an otherwise wonderful room.
The MO is an unexpected and beautiful facility that is everything Vegas is not. If your looking for sanctuary from the 24/7 insanity of Vegas the MO is that and so much more.
The Mandarin Oriental is great for travelers who come to Vegas for a comfortable, luxurious stay and want to avoid the crowds, the smokey casinos, and the noise of the strip that is present at other hotels. The staff there is incredibly professional and courteous and very well trained. We had an amazing stay and every part of our experience was top-notch - and we are seasoned travelers who often stay in nice hotels. I appreciate too that the entire hotel was non-smoking. The prices are high, but you often get what you pay for... however I think the spa prices, even for basic services, are quite steep - such as $120 for an express pedicure.
This is an island of paradise among the insanity of Vegas. The attention to detail is without equal. There is no casino which provides a number of benefits. The walk to the room is very short, the line for a cab is non-existent, Starbucks is right by the front door, there is no line at check-in, and you are never hustled by prostitutes, pimps, or marketers. In my opinion, this is the only place to stay. It is expensive for a very good reason. In this case, you get exactly what you pay for... I found no fault with this luxury hotel. The water pressure is great, service is prompt, and the concierge is able to achieve monumental feats on very short notice.
Staff really understood customer service. Hotel was cold - food expensive and medicore at best.
Sevice is very good. But sometimes too good just makes you uncomfortable. The room is very nice, the tub in bathroom is gorgeous. Overall, the gotel is worthy to live. Even the price is a little high, so I would recommend to live when there are some special deals.
Has class and sophistication. The staff is wonderful And the location is perfect. Great food and service.
Loved that it was non smoking and non gaming! Beautiful pool, free yoga class and close to everything. The restaurants were also very good.
The location was perfect, one block off the strip. Walgreens is also one block away, great for stocking up on groceries and goodies. The staff here is incredibly accommodating. Rooms are rather large, with full size kitchen, and washer/dryer. This hotel does not have room service. Rather small detail.
Great accommodation, Great staff at check in, valet & porters Pools on 5th floor & roof a very nice touch. Concierge staff were not very helpful. Mae in particular was rude & not at all helpful. Only critical comment re the suite, carpet badly worn.
Who needs the strip when you stay here? With a west facing room, we had the best view of the strip, and city center, without all the noise. We were only a block away from the strip, and our room offered so much more Then the traditional rooms on the strip. Having a room with the kitchen helped us save money by allowing us to bring our leftovers back to the room and heat them up. That was certainly an unexpected perk! Been able to wash my clothes before coming home save me the stress of having to do laundry as soon as I get home. It was a coffee shop and market downstairs along with the fitness room, there was nothing to miss about the strip at all. Loved staying here!
Great location - across the street from miracle mile entrance. excellent staff - helpful and positive. Cozy pool - food drinks and music with lots of mid day sun. Comfortable rooms - very quiet at night with quality beds. Wi fi worked also worked well. No room service, food availability is limited. Snacks were good enough for us though. Our room had a microwave which came in handy.
Used the 2 BR. Nice having room to relax. Upscale. Pool areas nice. Close to strip.
My friends and I (4 ladies in our late 20's, early 30's) traveled to Vegas to celebrate a birthday and stayed at the Marriott Grand Chateau. We selected this hotel because of the price ($207 per night), location (1 block from the strip and directly across from Planet Hollywood Mall/Casino), and room set-up (2 bedrooms with 2 full bathrooms and kitchen). The rooms were amazing and we had plenty of space to spread out and be comfortable, esp with the extra bathroom that we found extremely helpful when we were getting ready to go out at night. The only downfall is the early check-out time of 10am. Also liked that is was a non-smoking facility, which gave our lungs a break! Early checkout time (10am), but the hotel will hold your luggage for free.
Kitchen included. Beds are comfortable and location was away from the strip so easier to get rest at night.
I like that its more quiet than the casinos on the strip. We have a toddler and it seemed like a good option given the location. Not a place for someone who likes to gamble to stay. The casino is tiny and the sports book was a joke. Very limited dining options. The rooms in the club tower were so humid it was unbearable. It was on the 60's when we were there. No matter how low you set the thermostat, it still felt humid. Maid said the club tower is like that this time of year.
the room was great and house keeping was very accommodating. i appreciate that valet was complimentary the only thing i would say is i felt like we were forced to upgrade because the front desk rep made our original room sound horrible. i get that they want to get upgrade for sales purposes but i shouldn't feel like my room was going to be horrible.
The room, the price, the casino, and the staff I had to leave early
I do not like the resort fee. The hotel was very good.
Well as soon as I walked in the door I was hit with an $84 resort fee, not really the properties fault because that's the way entire industry is moving but still it's annoying when you think that you have already paid in full. The casino had lower minimums, but it wasn't exactly a place I wanted to stay and gamble for a while. The room seemed sufficiently clean. We were placed in a smoking room on our first night despite having requested a non-smoking room, when we brought this to the attention of the check in host - they stated that it is a request, and not a guarantee that we would get a non-smoking room... we went up to put our bags in the room, and were repulsed by the disgusting smell. We went to the front desk again and explain that we would have a difficult time staying in the room with the intense disgusting odor, but the host seem to laugh it off and told us to smoke marijuana in the room now that it is legal in nevada. This was not an appropriate response in my opinion, however there was nothing we could do unless we wanted to sleep on the Las Vegas strip!
we were supposed to get a nonsmoking room but they gave us a room which you could easily smell the left over smoke inside. it took them 2 hours to change our room after more than 10 times us calling the front desk. the bathtub was full of hair. I had to go get the cleaning lady and come clean it again. terrible experience overall. they do no care about the customer experience because these companies are too big to care about individual people. I will NEVER put my foot in Tropicana "hotel" and I would recommend everyone boycotts these hotels with low quality service.
Accommodations Pool closed early
The casino employees and front desk people were nice The whole hallway smelt horrible. Out of Date rooms. Room got cleaned once out of 3 days
Was great for the price. Enjoyed the stay. Most everything was as expected. Room was too noisy. More so than any other hotel I've stayed at in Vegas. Could hear the people in the next room very clearly.
I liked the hotel. It was a great value! Kayak advertised the resort fee as "optional." It was Not!
The hotel lobby was renovated with a modern look plus can't beat the price. The room was decent, it had all the necessary amenities that you would need for any hotel. Overall, a nice hotel that provides all the basic things needed without having to overpay. The bathroom definitely needs an upgrade. And, also, adding more gambling tables (i.e. Craps, Poker) to the casino would be a bonus.
Room facilities Swimming pool close to earlier Bathroom inside main room
- Friendly and helpful staff. - Clean, spacious, comfortable - Full kitchen - Convenient location - Pool and barbeque - More like a condo...less like a hotel - Relatively quiet and family friendly
Having a full kitchen, location, no casino, and a good rate was what the resort a great choice for my stay.
Very nice staff and quiet location The wifi did not work very good connection errors signal not strong enough
No parking or resort fees. safe and friendly workers. slow checkout.need to update room carpets.
Clean rooms with full kitchens. Noisy
Excelent resort. Like staying at home. Don't have any
This appears to be a new property primarily set up for a 'time share' type of arrangement. However it is also a hotel. The staff was consistently friendly and helpful. The rooms were real suites with bedroom, living room and full kitchens. My room was very clean and well maintained. The hotel's public rooms were the same. The complimentary breakfast was better than the normal found at other hotels. The "Manager's Reception" each afternoon was a nice touch with complimentary wine, beer and snacks. A nice, quiet and very affordable place to stay. Only downside is that it is a bit off the downtown area of LV. However cabs are plentiful and the crowds were scare there. There were absolutely no negative parts of my two night stay.
We did appreciate complimentary breakfast and the WiFi. The noise from the unit above us was disturbing, perhaps refurbishing?
We had a great suite with many extras that made our stay very comfortable! The efficient staff were quite helpful with all our needs. And the special rate was hard to beat..
Off strip but walkable, closer to airport than others, free parking since more hotels are charging by the hour, quiet due to less drunks, spacious with kitchen for left overs and balcony to sit in sun, friendly and accomodating staff because I like the same room!
A hotels reputation can made or broken by its staff, this Hotels staff definitely compliment this hotel and make you feel that whatever your need is then they will try and accommodate and go that extra yard to ensure your stay goes smoothly. I'm really struggling to find anything to fault this hotel and its staff.
The price was good for a last minute same day hotel... the pool area was pretty decent with a side bar Walking distance to the strip There is this terrible sewer smell outside the hotel. The hotel was going through renovations so walls were blocked off, elevators were stopped, construction most places. The casino is tiny - no roulette!
Cheap No table games open besides blackjack and room was not made up last 2 days
What you'd expect when staying at a Hooters, not exceptional but also not awful. Maid service does a good job, though there's only so many times you can vaccuum a carpet before you need to replace it, similar issues with grouting in the bathroom. No leftover hairs from previous guests, didn't feel a need to use my own sheets. Couldn't open the shades on the window because people would have been able to see in from the parking lot, windows did not lock. Additionally, one of the lights decorating the outside of the building was placed directly in front of the room, meaning opening the shades filled the room with red light, an experience not uncommon at hotels in Vegas. Room has a small table and chairs in it as well as a dresser with 3 large drawers in it. Asked for a robe and was told "we don't do that." The only really uncomfortable part of my stay was walking through the smokey casino every time I wanted to get to my room. There is no way around it, unfortunately. Also, Hooters as well as all other hotels on the strip charges a "resort fee" though unlike some of the other hotels on the strip, Hooters did not seem to offer any more amenities to make the resort fee plausible. Clientele is primarily middle aged single men or young people staying there because it's the cheapest option on the strip. If I was to do it over, I'd pay the $10 a night and stay at Excalibur.
The staff was very helpful and accommodating. I stayed 2 times in 2 weeks as I flew through Las Vegas and a couple of the staff greeted me and remembered my first visit. For the Rate I wasn't expecting much but the rooms were clean and spacious In the 2nd room the Faucets needed some TLC to function better.
Loved the gaming, food was very good, staff was great! Some limited staff in restaurant, eliminated that due to long wait on a Tuesday!!
Everything Too long for drinks at the casino
Its was inexpensive for being so near the strip, cheap drinks and gaming. Free parking. Cheap remodel, old bathrooms, sparce rooms, thin walls, there were boogers smeared on the elevator walls that stayed there for days. No refrigerators in the bedroom.
The location was not horrible. It was stinky, gross, dirty, old, the clientele was very seedy, overall felt very unsafe there. Let early it was so bad.
The comps were the best. Good mix of slots and tables. Almost like a local casino on the strip. Really nice.
Location close to airport Noise
The hotel is fine, the service and staff was cooperative. The experience was bad because of the mistake in reservation, we reserved two rooms and the notice from getaroom just included one room and it was necessary to pay extra fee for the room, and they didn't discount the additional payment 12/02/2017000051HOOTERS CASINO HOTEL L$84,949.002423$3,540.00$81,409.00 12/02/2017000052HOOTERS CASINO HOTEL L$84,949.002423$3,540.00$81,409.00 05/02/2017000055CCI*HOTEL@GETAROOM$610,848.002423$25,452.00$585,396.00
Overbooked so they sent me to a location far away from the strip. Only provided me with 1 cab stipend that didn't even cover a tip to the driver. Very dissapointed
Nice non casino hotel in the heart of the strip. They sell time shares and are pushing you to attend seminars
The value we received given the fact there was a large conference was going on, was great.
For location, amenities, and value it is now one of my favorite places to stay on the strip. Having the small kitchen set up with fridge and microwave and dishes is great! And can't beat the location for the price!
Overall great stay! Clean and comfy! Great location! Really annoyed by the immediate attempt and pressure to book us into the 90 min, timeshare, sales pitch seminar! Just drove 4 hours in the heat and just wanted to get to our room and relax. Didn't ruin the stay but certainly turned me off to the suggestion.
Accommodation and location for the price is a great deal and time. Slight problem with the booking due to computer problems. Lead to a double charge.
The property's located centrally on the Las Vegas 'strip', with most key attractions within walking distance; a bus stop isn't far away, for easy access to Downtown and beyond. The property is well maintained with good facilities and some rooms have excellent views. Beware of offers for the 'welcome package' after you've checked in - for me, this was an offer of a part-rebate on my booking if I was willing to sit through a sales presentation for the resort. No interest from me - so no welcome for me. Staff, generally, seemed more sales-oriented than service-oriented, which was disappointed and unexpected.
The only good thing about this place was the location. AWESOME location. The rooms were also clean. The staff was horrible. Upon arrival they had no record of my reservation. Luckily I had my confirmation papers with me. I then had to wait another 45 mins for them to make another reservation. I had 3 rooms btw. Once the reservation was made they charged me an extra $100 for each room that's a total of $300! and it was their mistake that the reservations were not there. After I checked out and went back home I noticed another charge for $67 on my credit card. I called to ask them about and they told my it was an amenity fee for using valet parking, the pool, business center, fitness center etc. I NEVER used any of that stuff. I spoke with a manger he hung up on me and when I called back he mysteriously left for the day. I asked for a corporate phone number and they gave me a number to a local spa! very unprofessional place. will never stay here again.
Location, Cleanliness Hidden resort fees not mentioned in third party reservation sites, Room without a real bed - just an uncomfortable sofa bed, Trying staff (I dealt with a manager by the name of Mia Salvador - perhaps others are okay)
Staff was friendly and attentive. Location was barely a block off the strip so very convenient to get into the hub of Vegas. Gym, pools, and amenaties top notch for money spent. Glad that it was not connected to a casino as I am not a gambler or drinker, but do enjoy wandering the strip. Would stay here again and will likely be my first location to check for my next trip back to the Vegas area.
I loved the room convenience and the kitchen The trash was a little small
The location The bed