Reviews for Economy Rent a Car in Las Vegas
- All reviews 100%
Based on 49 reviews
Nov 30 2016
Courteous and Cheap in Las Vegas
Pros: I rented two vehicles back-to-back. The compact was ideal for us and very good gas mileage, It was ready when we arrived. We returned it for a 7 passenger van. It was a 2016 comfortable vehicle. Fit all of us well. The staff was helpful. We did have a hiccup with the van but the staff took care of it, Prices are competitive. We even got a credit when we returned the vehicle early.
Cons: Their rental place is farther from the airport than the others. We had to take a free shuttle from Economy to reach their location.
Nov 27 2016
Great Customer Service with Personality!
Pros: Loved everyone from the shuttle driver to the customer rep - great experience - and fun!
Cons: The car was perfect but the windows were streaked
Nov 8 2016
Cons: old beater car (broken components) no real license tags; temporary paper tag on windshield that expired halfway through trip two shuttles to get there hard-sell on extra insurance
Nov 7 2016
Pros: Cars were cheap.
Cons: The car rental was located a long ways from the airport and the shuttle didn't come. We had to pay for an uber to get to the airport to catch our flight. Plus, they charge you an "airport transit fee" even though we didn't use their shuttle. Many of the cars didn't have license plates, which seemed sketchy.
Nov 3 2016
Pros: They dropped me off at my hotel and picked me up the next day since they didn't have my car available.
Cons: The vehicle was not available when I arrived, they didn't have a van until the next morning. The car did not have license plates and I was concerned someone stole them. I've never driven a rental without plates. I had a very difficult time getting in touch with anyone and so I just showed up at the office. They told me the tag was the temporary registration which was fine however, I would have preferred to not spend anymore time of my vacation at their office. They said it's hard to get ahold of them by phone and if anyone has questions they should just come to their office. What kind of business disregards their phone customers? The driver of the shuttle bus was giving my younger brother tips on where to get a fake ID...we were on a family vacation...he was telling him this in front of my step mother.
Oct 30 2016
Pros: Absolutely NOTHING to like.
Cons: I waited 1/2 for courtesy shuttle to show up while other rental shuttles came by twice. Then the driver gets out and tells all of us waiting that, "Sorry folks but we at Economy Rental have NO cars for you." Tough luck for us. Especially my one friend who PREPAID for his car rental. No notices, no email, no phone call. That Really Sucks! So NO more Economy or Verve Rentals in the future.
Oct 19 2016
Pros: Courteous staff
Cons: Another customer in the shuttle bus got a cheaper deal.
Oct 11 2016
Cons: I think being picked up/dropped directly at the airport would be better then having to be picked up at the shuttle bus. They need to update their rental company name or make a bigger sign - it was hard to find without using the shuttle at first.
Oct 11 2016
Cons: Awful! Our flight was delayed, so arrived late and there was no car for us. Location was very inconvenient. Lost a lot of time on a difficult travel day. We would never use this company again! Worst car rental company I have ever encountered!
Oct 10 2016
Pros: Didnt know we had to drive from the regular car rental places to another place. Does not take you back to the airport directly.
Cons: A bit more reasonable.
Oct 6 2016
Pros: Nice friendly people
Oct 3 2016
Pros: New, clean. Could have used more HP.
Cons: Bigger engine
Oct 2 2016
They had the wrong car and wasted my time!!
Cons: Shuttle to take take another shuttle. They wanted me to drive a minivan waited for 45 minutes for shuttle. Was a brutal experience.
Sep 28 2016
Cons: the car was an old car poorly maintained, the desk clerk was very pushy to have us pay for additional car insurance and the priced ended up just as high as with a reputable car rental companies such as Alamo or enterprise car rental.
Sep 28 2016
Rinky dink outfit
Cons: They didn't hold the car I reserved. Instead, I had to drive a minivan. They didn't explain the optional damage liability waiver clearly. They claimed I had a reservation for 3 days (rather than the 6 days I actually reserved), then waited 3 days after the fact to call me about it. After all this, they blamed me and Kayak for the errors. The rental agents were rude and threatening. Professionalism is non-existent at this business. I travel to Las Vegas regularly and I will NEVER patronize this Mackey Mouse outfit again. In fact, I'm very leary of doing business with Kayak again, since someone at Kayak approved this company as a partner.
Sep 24 2016
Avoid at any cost!
Cons: Bait and switch. They tell you an amount and when you show up they want to "reserve" at least twice as much then. I now and dime you to death with every little add on costing you more and more $. Fly by night and very shady. Way offsite and wI'll not return you anywhere convenient-just to the car rental return center at the airport which costs more $ for a cab because it's considered an airport location. All plates are from Pennsylvania. The employees act like they cannot fix anything amd they have to call a manager offsite and unseen. USE ANOTHER RENTAL CAR COMPANY!!!
Sep 21 2016
Cons: Got an email confirmation with price and when I arrived they informed me they charge locals per mile... why would anyone ever rent a car here. Ended up cancelling my reservation and went to the airport to rent a car from literally anyone else. Would never recommend. Would never go back.
Sep 20 2016
Price was good but you give up a fair amount of co
Pros: LIkes Car was clean but very basic (manual everything. couldn't even unlock passenger door with key and no trunk release -- had to turn off car and use key to open trunk).
Cons: Dislikes Shuttle from the airport to the offsite car rental location THEN ANOTHER 20 MINUTE WAIT FOR THEIR SHUTTLE TO THEIR LOCATION. We were in a strip mall with two crappy desks. Very low class. We were in the back of a long line and each person in front of us had some problem or other either with cost, insurance, or finding out they didn't have the unlimited miles they were promised. I felt like we were waiting to find out what their "gotcha" was going to be with us. Ours was a minor insurance thing. My personal experience wasn't bad but there were enough problems and actual yelling back and forth between one of the customers and managers that I will never use this company again.
Sep 16 2016
On the lower end of acceptable.
Pros: The car was nicer than expected, even if it wasn't being serviced as frequently as it should be. Dropping off was relatively quick and we were able to get on our return shuttle immediately (in contrast to the shuttle we took to the rental agency).
Cons: You have to take a shuttle from the McCarran rental car center to get here, and it doesn't come very often. When we arrived and were signing the paperwork, the receptionist got a call that a tire had exploded on someone else's rental car. Good sign. The car was also overdue for maintenance, though luckily we encountered no issues. The price was quite a bit more than was quoted online, but most of that can be chalked up to the underage fee. Still, their website suggested that fee would be lower than it ended up being.
Sep 10 2016
Pros: Renting agent attempted to refuse reservation without payment of additional $100 charge. Made rental process difficult and very time consuming.
Cons: Rental agent and his practices and conduct. Very unprofessional.
Sep 3 2016
Just the 2 of us!
Pros: It was good on gas,and air was good
Cons: Really to be honest, the car wasn't what we usually rent. It was good for Vegas, but that's it.
Sep 3 2016
Cons: Wait was too long, staff was unprofessional, tried to get you to charge more than it needs by giving you mis-information. Poor, very poor and will never go back
Aug 30 2016
Cons: It took two shuttles to get there. And if you have an early flight don't rent from them
Aug 27 2016
Pros: We had a very stress free experience. The shuttle buses were waited for us. The rental car was super clean and was an upgrade of what we expected. Esmeralda, Economy employee,was helpful, courteous, and very professional. Sure, we did spend more than what we thought we saw on the internet but it was still cheaper than other rental agencies. The customer service made the difference for us. We will use Economy again in the future.
Aug 25 2016
Price was not worth the wait!
Pros: The only good thing was the price, but I guess we got what we paid for.
Cons: Worst car rental company I have ever dealt with and I have dealt with a lot. The pick up van was timely, but when we got to the rental office, there were only two rental terminals and we had to wait almost two hours to rent the car. The car was vacuumed but the interior was not "clean". Would not recommend them to any one.
Jul 26 2016
Cons: Did not have my car nor would they give me a car. Will never use them again, nor would I EVER recommend them to anyone. The only good news from my encounter with them is they got me to use UBER.
Jul 17 2016
Pros: Great price/ value.
Nov 15 2015
Excellent Price. Only problem is pick-up/drop-off
Pros: The price was excellent, very reasonable. The car was new and clean. The employees were all very friendly.
Cons: The only problem I had with this rental company was the pick-up/ drop-off. The car rental company is an "off-site" business. So, to get to the office, you take a shuttle from the airport to the main car rental location with the typical parking garage and all of the other rental companies. However, you then take another shuttle to get to this rental company. That was ok, I do not mind taking two shuttles to save a little money. However, when I went to drop my car off, the office opened up at 7am and my flight was at 7am. There was no after hours drop-off box or any shuttle service to get back to the airport. There were also no directions, numbers to call, or instructions to warn me of this. I eventually called the road-side assistance number and the guy suggested that I lock the keys in the rental car because the office should have extra keys. So, locked the keys in the car and called a taxi to get me back to the airport.
Nov 7 2015
Not what I expected
Cons: When I reserved the car, I didn't know that it involved two shuttles instead of one, adding to the time coming and going. The car was dirty inside, stuff left from previous renter. When I first got in, it was blaring rap music at full volume, I had to get out of the car it was so loud. They are so unorganized, I got a call six hours after I returned it, asking when I was going to return it, they thought it was still in my hands. I'm not going back.
Nov 5 2015
Pros: Some confusion with rental program but company stood behind all representations. Had a bad rim on one tire which caused a continual leak. Had it repaired on the road after consulting with the rental company and they covered the expense, no problem.
Nov 2 2015
Car given away!
Cons: I call them days ahead with a pick up time change which was 2 hours later. When I got there I was told they gave it away because I didn't show up, they had not car to give me, and there was no time change made. I was traveling with my Mom in a wheelchair and can't walk. It was extremely wrong of them not to make the time change when I called and they told me no problem. I will never book them again and I'm sharing this with everyone.
Oct 28 2015
Cons: It took an extremely long time to drop off and pick up the car. The car also did not have license plates and did not drive very well. I did not feel very safe in the vehicle during my trip.
Oct 25 2015
Cons: Had to take two shuttles to get there! Only two vehicles were available and they both had check tire pressure lights on, and one also said oil is low! I don't want a rental car that is not regularly serviced, especially since I was driving to the Grand Canyon! Yuck. It was not clear on Kayak that this company is not in the main rental car facility.
Oct 19 2015
Great service very nice friendly people
Pros: Prompt pickup at car rental terminal
Oct 19 2015
Pros: Nothing, this was misleading on your behalf
Cons: First of all, Economy Rental Car is the name under which Verve Rental Car company operates. We were not aware of this due to the lack of transparency from Kayak.com, thus limiting our ability to look at reviews. Verve rental car called my wife tacky, hung up on us, never answered our calls, and operated what appeared to be an illegal rental company.
Oct 12 2015
Fast and Friendly Service
Pros: After a long flight, the entire staff was friendly and cordial. We were taken care of quickly and the entire process was very fast. The best rental car experience was the best I ever had. Remember to call for your pick-up at the shuttle center. I forgot about this when we first got to the shuttle center, but didn't wait long after we called.