Would you like to save as your currency permanently or for this visit only?
Gran Via 53, 28013 Madrid, Madrid
0.4 mi from
-The location was great -Staff was very helpful -The pool and roof deck were amazing -Hotel was very clean -The wifi was slow and it had a two device limit -The room was somewhat small
Only the pool is the only big pool in Gran via sed the is open till 9 pm when summer time in Madrid is light till 11 pm First when I arrive after long fly from New York the told me the room no ready I bin waiting from 9 am till 2:30 pm service sooo slow line for the front desk is over size waiting and the worst the don't speak English well , when I get the room finely it was look sooo different from the pic and so small that I was can move there I sleep I wake up and I cancel all my rest of the stay in this hotel and I go to other hotel horrible experience never recomed this hotel
Their elevator is so unique! Very clean, amazing location for the money. Staff was really nice and helpful
I like its location ,near to metro stations (Callao and Sol) and well deserved . Also, breakfast buffet tasteful and good service . The room was confortable and space of its bathroom nicely shaped . This hotel is quite silence . Staff working at the Front Desk (ridiculous space !) lack of professional skills. Indeed , a no smart people . Also, at the first day of my stay (6 nights) , and in spite of my previous on line booking, they gve me a room without windows in the 1st floor .Smaller and noisy which standart can be compared with a one star in Eurpean hotel.
The room was a nice size, the bed was comfortable and the free wet bar came in handy. Beautiful decor and loved the double window/terraces...made the room feel romantic, bright and quaint.
Overpriced - offering poor value for money. I wouldn't stay here again. I also booked a Double/Twin room and received a single room.
Incredibly helpful staff, thank you very much for your help and kindness during our visit.
hotel had a great central location near lots of great bars and shops.staff very good toilet had damp smell
Location. Beautiful hotel. No bellboy service.
luxurious,comfortable room & bathroom. perfect location.totally worth! breakfast price was high -15eur
Kids enjoyed the bunker bed.
location was very centric they advertise that they have parking and they do not. Staff was friendly but did not go above and beyond compared to other hotels during this trip.
Great rooms, very cozy hotel, and in a great location. Very limited internet, it actually didn't work for most of my stay. Check in was delayed, there were a lot of exhausted travelers waiting for their rooms.
the location is very close to the metro station (plaza de espana) on gran villa street. the stuff are helpfull and do speak english the room is small, not very comfortable. the internet for 1 hour is 6 euro. rooms are not sound proof as they said, but any how it is location and it is price are good comparing it with other hotels at same location
Clean and great part of the city Food was not offered later at night
good position near the metro and the most interesting place. the only bad thing was the water coming out from the bath and shower.
lovely breakfast. great choice. beds comfy which we could elevate to watch tv. great location
location, hotel views the hotel look a little old, need a refresh
Location was excellent - a two minute walk to the Palace and Cathedral and a few more minutes to Plaza de Espana and Gran Via. I would absolutely stay here again when I'm back in Madrid. Staff was very nice and helpful. Oh, free wifi and a large safe in the room were nice to have. Only complaint was that the room was dusty in certain areas.
The location is really convinient, a few mins walk to the Palace, Plaza de la Sol, Gran Via and Plaza Mayor. The room is really small, some staffs are not too good in English.