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The friendly and competent staff. My stay was excellent.
luxurious,comfortable room & bathroom. perfect location.totally worth! breakfast price was high -15eur
It was very comfortable and was very close to the stations
buffet breakfast was excellent if somewhat expensive the room fridge/minibar was warm not cold(thereby saving me a fortune). There was a dreadful smell of drains outside the breakfast room and throughout the central stairwell every morning.
location of the hotel
Location. Beautiful hotel. No bellboy service.
Central location close to metro, clean, modern, big room and bathroom.
The room and the bathroom are beautiful. It was quite and a nive view from the room 1008. It was nice to have an opportunity to get 1hr spa. I would prefer to have a different shower (not enough pressure).
Excellent central location close to numerous metro stations. The hotel itself was very interestingly decorated and funky. Clean, tidy and cool.
Location. Breakfast. Helpful, friendly staff. For a supposed 5-star hotel, disappointing. Had to change room after first night due to traffic noice, very poor sound-proofing. Though comfortable, hotel has absolutely no charm or style. In particular, the breakfast room is very drab, although food is fine. Net curtains in room were filthy. Certainly not a five-star hotel. The "24-hour tapas bar- café" is not 24-hour, indeed one night we went back to hotel, it was already closed at 10pm. Air-conditioning fiddly to adjust, and noisy. All-in-all, in need of refurbishment.
location good hotel, but a few overrated (especially for service and equipements).
aircondition did not work.rooms too hot price of bkfst too high. price should include bkfst
Price of the breakfast was far to high. Swimming pool to be considered as a children's pont only
Size of bedroom The beds are way too small and uncomfortable.
Well located next to El Corte Ingles, for dedicated shoppers Spacious rooms Access to an excellent fitness center located in the hotel building is included in your rate. Extremely overpriced breakfast - you get the same buffet than in any hotel for double the price... In spite of all the comforts, rooms can be a bit noisy due to the heavy traffic just in front of the hotel. It is a 5-star hotel but it lacks charm... I went to this hotel only because the group I was going with did - if I have a choice, I think that there are much better places substantially cheaper.
Nice rooms at a reasonable price We booked 7 rooms and a meeting room for the afternoon. Meeting room for 350,00€ for the hald day did not have a beamer and they charged additional 174,00€!!!!! for it. On our complaint they have let us know that it is normal for them to offer the meeting rooms without equipments and that the 174,00€ were adäquate.
nice gym and swimming pool, next to shopping centre
Very good servicing of room, without being intrusive, towels changed regularly, turn down service in evening, very fast and efficient lifts (we were on tenth floor) spacious quiet rooms, lots of wardrobe space, attentive staff, fast and efficient check-in Not much. Breakfast coffee machine was slow and fiddly!
value for money, location SPA area - a lot of outside people and very little pool, good but very expansive breakfast
Staff efficient and friendly, Concierge in Level Lounge knowledgeable and helpful, speaks excellent English. We have stayed here before. We did not find anything appealing on the Restaurant's menu..fusion with little Spanish elements. We at tapas in in which has stairs, or nibbled a great assortments with a selection a wines and spirits. I think we shall not return d/ location and restaurant
breakfast was good. the room was very cold(in design). coffee maker didnt work.no english channels apart from cnn and fox news.for a deluxroom itdidnt have a luxurious feel. the upgrade at 80 euro a night on top of 170 per night was definetly not worth it.walls in room were dirty.pool was small, water dirty.
Nice beds. Extra €17 for use of the 10x5m indoor pool and sauna is crazy and bad service for a 5-star hotel.Hotel staff appointed us the a very bad, underclass restaurant.
Room Decor Stinking Lobby and too much construction and construction noise in the hotel lobby and bar
Good location and ok staff. It is a boutique type hotel with a lot of looks but not much essences. The hallways looked like a disco from the 80's.
very central location (2 mins walk to the next tube station), huge and varied breakfast buffet, very comfortable beds, reasonably sized rooms (including the bathroom). Although from the outside looking very grey, a huge block of concrete, the inside is very modern and everything seems to have been recently refurbished. Ridiculous having to pay for the spa/wellness area. Even for only printing my boarding pass they wanted me to pay for the internet but in the end I was "allowed" to use a PC in the business area. To my taste the room interior was a bit too modern - certainly something to get used to.
Very exciting style. Not good enough information in the rooms
The general atmosphere in the hotel beautiful. Cooperation of staff and management of the hotel, a wonderful No
I can't answer this question correctly as the hotel was under renovation and some of the facilities were not available If the lifts were full or not working properly there were no stairs available to use because of the renovation work
Cleanliness/Comfort of Room and good access to wifi. No tea/coffee making facilies - guide to TV channels.
the location is very close to the metro station (plaza de espana) on gran villa street. the stuff are helpfull and do speak english the room is small, not very comfortable. the internet for 1 hour is 6 euro. rooms are not sound proof as they said, but any how it is location and it is price are good comparing it with other hotels at same location
good price. great location. big rooms. clean but a little bit dated the hotel is rather old, but the worst thing is soundproofing - it's terrible. you can hear everything happening at the coridor and in the neighbour rooms as it's happening just next to you. you have no chance to sleep when your neighbours are just talking with each other in their rooms.
Comfortable, a very good location, and staff very friendly. The walls were a little thin.
Good breakfast, nice staff and clean rooms. The hotel has old inventory/furniture and could use an upgrade, but still nice.
Great rooms, very cozy hotel, and in a great location. Very limited internet, it actually didn't work for most of my stay. Check in was delayed, there were a lot of exhausted travelers waiting for their rooms.
Actually nothing to mention, service poor, facilities extremely poor and lack of maintainance everything! i book a double or king size room = i receive a poor "mini" doble bed that i cannot fit (im just 1.78 cm). shower not working, all appearance of room old, holes in curtains, bed, everywhere, a very poor internet services, they charge for every single thing, sistem in room door not working spending more than 30 minuts to open the door, and the worst part the hotel is located besides a "cabaret" that makes the whole night a nightmare. thats just the
Hotel staff was friendly. The breakfast was good. Good location. Our room was too small. The lights were too confusing to work properly. They don't allow you to use the exercise equipment before 10:00am. Would have liked them to serve breakfast at least until 11:00.
Location and the spa
location, hotel views the hotel look a little old, need a refresh
very good location, near metro station and shopping. the bedroom was really a family room. at 9 floor there wasn't any noise of the street and trafic. the breakfast not included and too expensive
everything. super location
I had a very comfortable room with excellent facilities. The hotel was very convenient to shops, sights and restaurants. The reception area and bar need upgrading. They are rather basic and not what one would expect of a four star hotel.
The location is fantastic, but since I already know Madrid I knew this going it. It's about a block and a half from the Plaza Espana metro and it's very accessible to pretty much everything. I also liked that they had a free mini bar though there were just a couple of Pepsi's, bottles of waters, a couple of juice boxes, and an alcohol free beer. It was still a nice bonus. Another surprise was how big the bathroom was, nearly as big as the bedroom and there is a remote control for the bed that elivates it. The room was also really clean. I was disappointed actually, despite of all the things I said prior. It's listed as a 4 star hotel so I had high expectations and it didn't meet them. The room was an interior room so there was no view, fair enough though, I guess they can't all be. There was only shampoo/ body gel in the shower, I'd fully expected if not tiny bottles of each, then dispensers for all three. Also the decor was quite outdated looking, not old fashioned in a tasteful way, but outdated. Like it was still stuck in the 80's. One other point, I was really excited about the spa, but that was the most disappointing part. No seperate changing rooms, 1/2 the jets didn't work and the jacuzzi was tepid, also the sauna was broken.
The fact that the hotel was central and everything was accessable
It was very relaxing staying in the hotel. Although you were in the city the rooms are soundproof and that was a great help. Everything is within walking distance from the hotel which was great. Also, I was with my parents and tea/coffee facilities in the room was great. I would prefer a more varied menu in the hotel for the evening. Maybe some more comfortable seating for at night would be good. Also the airconditioning needs to be a little more efficient rooms very warm at night. But overall excellent.
lovely breakfast. great choice. beds comfy which we could elevate to watch tv. great location
Great location & overall atmosphere I didn't like the fact that guests have to pay extra to use the spa facilities. It's the first time I see that. Usually, all you have to pay is for massages, not to use pool & sauna. The hotel has Spa in its name which leads one to assume that the basic spa amenities are included.
Good location Easy Access to city centre and Metro Hotel requires decorating and general upgrade
Location. Friendly & helpful staff. Bar was only open on demand and staffed from reception. I would prefer a "breakfast included" deal.
Front desk staff superb, our room was very comfortable and within walking distance for everything, so we though it was perfrect! We asked for a king or queen bed, non smoking, and got twin beds, the smell of smoke lingered in the air, but I imagine there is not a lot you can do about that. Smell of cigarettes....
ease of parking and access to major roadways good breakfast service lack of free use of PC's with nternet access
It was a very warm spell during our stay but the room temperature was quite good. Better than some more modern hotels. The food was disgusting. I eat very, very little of the one evening meal we took - and got food poisoning. I am still unwell, 3 days later.
1. Price Old and very run down.
cleanliness no parking
Close to the city center. Plaza De Espana is 2 minutes far walking. Internet was not working at all. The receptions told me that it was due to fact that my room was far form the access point..... They suggest me to go outside of my room to use internet...
Excellent location, near Plaza España. I travel with my dog, dog welcome (notified with booking), but very expensive. Garage next door, easy access from the North towards Madrid (i.e. A6). Noticed other people complaining about room, but I got an excellent twin room at the back side of the hotel, so very quiet. Bathroom fine. Breakfast good. Didn't dine here. I spent six days here and found it comfortable enough. The surrounding parks are great when travelling with a dog. Hotel is used by many groups, some can be quite noisy. High cost of dog not notified to me in advance. When I asked about this they told me "But you made your reservation through Internet", as if that should make a difference. Hotel seems to be in need of refurnishing but not to the point that this is annoying. Poor plant on Floor 3 didn't survive neglect of staff, guests must have watered it, but is was too late...
Great, comfortable bed, clean room and very friendly and helpful staff In the morning the noise level coming from other guests and/or cleaners opening and closing other room doors and talking in the corridor was quite high. Luckily my room had a second door that helped to reduce this noise somewhat. Slightly better noise insulation from the hallway would be a significant improvement.
the staff was very helpfull and ansewred our questions with smile. in the firsy night we wanted to switch the room, due to noises we heard from behind the wall (the elevaitor was close). the switched our room no problem at all, and we got even bigger room from the first one. they also help us with reccomendations on places to visit and resturants.
Very, naturally friendly people at reception. Seldom nowadays. Rooms on the small side but nicely appointed.
the internet is expensive and slowwwww the system runs out everyday .. the bussines corner (hhahah) is a old PC in the table . the rooms are nice .the staff is nice too. the beds are confortable and the shower is great but do not thing in wifi -- the internet acess
Great hotel location (Central and near metro and bus stations). The hotel is very old where it must be renovated in my opinion.
Comfortable bed expensive breakfast
The bed and bathroom. And the hotel always smelt lovely and clean. Disabled facilities were great.
easy access to monument and transport. The cleanliness of the hotel
Well located near Plaza Espana. Close to restaurants, convenience store. Short cab rides to major attractions. Garage on property. Caters to Americans. Business and leisure clients. Excellent beds. Bilingual staff is very helpful. No
We enjoyed the situation of the hotel very central and near metro and bus stations. A special mention for the beds who were particularly comfortable.
The desk clerk was nice and polite After staying in Europe for 2 weeks this was by far the worst and not worthy of 4 stars! It was old with a musty smell. The air conditioner did not work, the shower did not work, the third bed was broken. The walls outside the room looked terrible. It is bad need of updating
It is located in a street close to Gran Via, very close to the Palace and the city center. The rooms were quite ok, not very luxureous. Bedding good. Breakfast buffet was sumpteous and good. We stayed here in winter but the rooms were to warm at night and we couldn't sleep with the windows open because the street is quite noisy at night.
It was a quick and easy hotel, no problems at all and the building inside was stunning with a balcony opposite my friends flat. Couldnt have asked for a better hotel for what i needed. According to my parents, the nightclubs below provided a nice screaming band at 5 in the morning. But thats not the hotels fault i suppose! And the location is in the heart of the city so it is to be expected.
the location is excellent it is rated as a 4 star but would not reach 3 stars in my book, the finish was not there. The staff however, was excellent, and the location great, but the quality of the room was substandard.
very close to an attractive street and metro&bus stops
Very convenient for the metro and restaurants Very noisey during the night.
i did not have a confortable stay at this hotel as the aircondition in my room was not working and the staff did not gave me a proper solution.
The location was excellent, metro nearby to connect to the airport (2 euro each way!) and the rest of the city and the hotel was in walking distance to shop and to visit different tourist sites. The location of the hotel felt very safe as there is a police station 2 doors down. Staff were very helpful with directions and queries about Madrid. In addition, we had a late flight the last day and the hotel kept our luggage till we needed it, allowing us to roam freely around Madrid for the last few hours! Brilliant service!! Would definitely recommend this hotel. Everything was great to be honest, a very very small thing would be the springs in the bed were noisy, making noise for every small movement even though the bed was actually comfortable. This was a bit annoying, but I would not let it allow it to undermine the hotels excellent features!
It is very convenient to the city centre. We returned to our room at 11.30 - check out was 12.00 noon, only to find the room was already locked.. not convenient, but matter was resolved quickly by the maid.
The most i liked about El Coloso was its location in the city. To me it seemed like a 3 star hotel. I expected a better quality.
The friendliness of the staff
The location that was excellent, near of the Gran Via and other touristic atractions.
Value for money for a clean room that is 2 minutes away from the main shopping district in Madrid. The hotel is located in a small lane, not that we encountered any serious issues with safety. As others have said, the water pressure of the shower is really low, although thankfully, hot water is always available.
Staff were always pleasant and helpfull and fluent in English.
The Cason det Tormes has an excellent quiet location, being in a side street only a short walk from the Plaza de Espana metro where 3 metro lines cross. A couple of things I especially liked about our room were the blackout curtains wich made it easy to sleep on in the morning after late nights out (essential in Madrid!), plus the shower was really powerful. The staff at reception were friendly and quickly recognised us and knew our room number: a nice personal touch which is often missing in other city hotels. On our last day we were able to leave luggage free of charge to collect at the end of the day before we went to the airport. We had asked for a double room, but unfortunately the hotel staff did not notice this request and gave us a twin room. They did offer to move us the following day, but we decided to stay where we were as the room was quiet and comfortable.
Great location. Helpful staff. Clean and spacious room.
Location is perfect. Very quiet. WIFI works great. Staff are nice Nothing
proximity to downtown, but not on major street, so not too noisy
Very calm. It should be noticed that the price/quality is a great plus of this hotel. We realy liked this hotel and I guess it would be hard to find better for this price. Metro station is 2min. walk and the royal palace 5 min. maximum. Go there It stays a 3 starts, but it is a very good 3 starts
Position near metro The noice from the neighbouring rooms
Good central location A little shabby
The Location is excellent as you can walk across the street to the Pio Principle train station. There is also a small shopping mall there as well. The price is inexpensive. The room Air conditioning was almost non existent. It was very warm in Madrid when we stayed. I need to be under the covers when I sleep. The pillows were the worst I have ever encountered! They were long and thin so they offered no head support. If you folded them in half it was worse because it became very firm and uncomfortable like sleeping on a bath towel that was rolled up and then folded in half. I need absolute darkness to sleep. The light illuminating from the TV literally lit the room up. It wasn't until our last night that I figured to cover the TV with blankets. The walls and ceilings seem thin because I heard banging and conversations going on in other rooms, both above and on the side of me. You could even hear the people across the hall. The complimentary breakfast buffet also was not worth even going to. Everything was not only substandard and cheap, but while we were there the hotel was at capacity, so the buffet area was extremely loud, and everyone was grabbing food as fast as they could. We ate breakfast outside each day after that. Bottom line...Spend a few extra bucks for a more comfortable hotel, with a better breakfast!
The hotel staff were very friendly and helpful. The room was large and had wonderful views over the Royal Palace. Access to the city centre was walkable or useof the "R" underground route ran every three minutes and got you to "Opera" close to the city centre. Perfect location for a quiet comfortable good value for money hotel.
if you are sensetive to the noises and commotion, i do not recommend this hotel. you can always hear not only noises in the street (during whole night) but also the voices behind the wall of other rooms.
This hotel is so bad and it should be 2 star max the rooms are not clean , toilets are also not clean and old fixtures with no maintaince, no proper aminites as in any 4 star hotel ,Breakfast is poor an ,overall it is not a hotel to be recommend , nothing
location of hotel, staff could speak English
were left in peace to sleep as long as we liked!! room was a bit noisey (could hear plumbing)
clean cold in the rooms, very noissy from elevators
Location Counter staff quite curt. No attempt to make a visitor to their country feel welcome.
Location of hotel, friendly staff , Nice weather It seems t need a touch up
Great location near the underground. Everywhere is just a short hop away.Room clean, bed huge. Pleasant staff. Best value city in Europe at the moment. Would like to be able to make a cup of tea or coffee. Otherwise I got what I paid for. No Complaints.
Almost everything A restuarant would be good
The location of the hotel was perfect, the metro was just yards away, shops, bars & eating places all within walking distance.
The hotel is at the center of Madrid in walking distance from the most of the sights. Very big and comfort family room and very clean.
Friendly and very helpful staff location of hotel No sat tv for children in the rooms making it harder to entertain children at night no tea/coffee making facilities in your room
The cleansiness and size of the rooms. Everything was in working order.
They helped us get a cab for the airport and make reservations for a flamenco show. The bed were extremely uncomfortable and the bathroom door was see through which was weird for two friends staying together. They were also doing renovations in the hallway which were very noisy during the daytime.
Great location! In the center of everything could get a bit noisy at night but stilloverall was great
Italian restaurant and Starbucks on the corner
The family room was perfect. Plenty of space and comfortable.