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location and the personnel at the rception the room should be renovated
interior design and location very small rooms and bathroom, and room service was horrible.
I like the location, staff are very nice. Internet access in the room are bad.
Very nive hotel, good work of reception bad internet
Great breakfast. Large, quiet rooms. Great central location. Close to public transport to Roland Garros and only 20 euro cab ride. Walking distance of Arc de Triomphe and Eiffel Tower. None
Breakfast is very nice. Elevator was broken during our stay.
Hotel location and staff courtesy. Breakfast is very expensive and not good value for money.
Loved the room. Beautifully decorated. Wonderful bathroom. Very quiet and comfortable. Fantastic location. The lights were very confusing. The hotel made arrangements with a car service to go to the airport. I thought the woman told me it would be 61 Euros and could be paid in cash or credit. It was actually 74 Euros and could only be paid in cash. This was the third airport transfer while visiting Paris and by far the most expensive.
the balcony with eiffel tower view and 30 seconds walking to the champs-elysees 24-h roomservice
Poor state of the room, however very nice terrace. Not quite what it could and should be for 300€.
the bed was comfortable the toilet was very very very bad
This staff was very pleasant. The elevator was very slow. My room was on the 6th floor but found taking the stairs was sometimes much quicker than waiting for the elevator.
Location, convenience and staff were very accommodating No
Front desk staff were helpful, intelligent and professional with a great sense of humour. Room was spacious, modern yet tastefully decorated and extremely comfortable for a weary business traveller.
rooms extreamly small, tv charge was not expecting very expensive
Comfort of beds, friendly staff, location to Eiffel Tower and Champs Elysee Not one!
Close to centre with bus stop close by
Lobby beautiful, great rooms, staff very helpful and accommodating, food and drinks excellent. Exquisitely updated and decorated. Excellent value for the money. Would recommend without hesitation.. .
Very excellent!! Nothing
location, and comfort size of hotel
The hospitality is more than George V.
The hotel was beautiful, spa terrific, and the indoor/outdoor aspect of the Lobby restaurant was lovely for enjoying a spate of mild fall weather. Service is top-notch. The rooms are functionally terrific - huge for Paris standards. Bathrooms are drool-worthy marble palaces. Concierge staff knowledgeable and super helpful. Unless you are strolling the Champs for luxury boutiques one can find in any large city or having business meetings in the western arrondissements, the location isn't great. This can be easily overcome with Uber or taxis, but I would have preferred a more central location like Ritz/Crillon (both closed for renovation), or Le Meurice (I'm supporting the boycott). The design of the bedrooms errs more on the Asian side of Asia-French fusion, while I would have preferred something more distinctively Parisian, but this is a very minor gripe. If I were traveling for business, the serenity/calmness would normally be a plus.
I find that the mark of an excellent hotel is when you look back at your trip and the hotel was a main character. The Peninsula Paris exceeded my expectations. L'Oiseau Blanc is a must-see (they have a plane over-looking the Seine and the Eiffel Tower). The "Dancing Leaves" art installation in the lobby is absolutely stunning. They have a neat app for kids with fun games. Most importantly, the staff is a class act. One of the only drawbacks was the lockerroom for the gym/spa. Each of the four showers did not have body wash nor soap (they had three bottles in each stall. One wss labeled "conditioner", the other was labelled "shampoo" and the third bottle was labeled "shampoo" and/or "hand lotion"). Also the hand-held shower in one of the stalls was broken. It was disappointing. The other drawback is that the check-in is actually not at the main entrance on Avenue Kleber. After our driver unloaded our baggage a valet attendant walked out from the long sidewalk from the hotel and said to put our bags back in the car and drive around the corner, to the less-prominent side entrance on Avenue Portugais, for check-in. We decided to walk with our suitcases around the corner and commented amongst ourselves that the Peninsula could have handled it differently (i.e. since the attendant was not at his post nor was there a sign he could have offered to have someone gather our suitcases; it was awkward).
Reseption personnel, consierge. Breakfast service appalling, tables not cleaned. Slow service.
breakfast choice and quality not up to 4* standard. no shower curtain meant bathroom floor was constantly soaked.
We had a wonderful, six-day, Parisian experience at the Hotel de Sers, located in the elegant Champs Elysees district and very close to the metro and upscale restaurants. The staff was consistently helpful and accommodating in their efforts to obtain tickets, give restaurant recommendations, make reservations, call taxis, provide maps and directions, serve in the restaurant, etc. Upon arrival, we were allowed to check in early. This was much appreciated after many hours of overnight travel. Accolades for Fernanda at the reception desk as well as the concierge (I can not remember his name!) for providing outstanding service in a cordial, welcoming atmosphere. Our room was not spacious, however, comfortable, quiet and spotlessly clean. Would recommend taking advantage of a room rate that includes at least a continental breakfast, as the breakfasts are very costly.
The hotel staff was very fair in giving a lot of good informations about Paris and to book restaurants and to confirm our flights, etc. ; there are just a friendly atmosfere. it wasn't possible to do a good regulation of the room air condition.
Literally a minute from Champs Elysees. Complimentary breakfast; expected a little more than just breads, croissants, cup of fruit and juice.
Wonderful experience and very polite staff. Definite recommendation if you want to spend a deluxe weekend in Paris. Minibar was not very complete
Lack of identity of the hotel
The location was very good. It was definitely not a luxury hotel. Room was directly over the hotel courtyard that had been converted to a banquet facility and was extremely noisy. Fitness center had only one treadmill and one piece of equipment. Beds and pillows were not very comfortable.
Great service and rooms. Well-designed.
Helpful staff. Good service. Lovely room Very expensive breakfasts. 29E for Continental and 35E for American!!
It is a very fine hotel, but ........ It was an unpleasant stay with loud construction adjacent to room 312 from 0630 am for about 11 hours/day. It was impossible to rest during the day. Euro 445 was an outrageous rate to charge for this room
perfect location, perfect service, perfect ambiente, 100 % clean unfortunatelly there are two construction sites to the left and to the right of the building - the works start at 6am, from 9am they start drilling, all the guests complain, we stayed for 3 nights and got one for free, the buildings will not be finished before 2012
Hotel Plaza Athenee (HPA) is the definition of superlative luxury. As an American in Paris, to be welcomed into The HPA is, in a profound sense, to be welcomed into the heart of France . . . into Parisian luxury. I must, in truth, admit that I am a person of exacting standards (my professional life requires such standards). Thus, for me to state highly complimentary remarks about a hotel amounts to deeply resonant truth. And too, I am deeply aware that the world contains people who have great means and those who have little or no means. Given this as background, my fervent wish is that all persons could experience the luxurious delight of The Hotel Plaza Athenee.
Loved the location and the decorations. The staff where friendly and helpful I was not satisfied with the room I got (first floor and no view) other than this, I liked it
The entire atmostphire is elegance and relaxed Nothing
good services, modern room, good location room is too small for the price charged
Location The smallest room I ever had for 240 euros. I could touch the 4 walls from the bed. Poor views to an inside patio that was still under construction. And the hotel seemed to be empty.
Quiet street just next to the crowded street of the Champs Elysees. The room was great and the Internet for included in the rate.
Location,clean rooms, free,wireless internet and the friendly staff. Very small rooms, small Lift, and bad coffee glasses( the glass snaps off the metal holder when hot, as it expands faster than the holder, and you will have coffee spilled all over the place, including your clothes). The lobby is small for a ***** hotel.
The location and the service by all staff.
location good and accessible, rooms are very small and felt uncomfortable, due to this reason we changed to another hotel,
Everything was horrible and very expencive
Excellent location, very stylish hotel, hospitable friendly staff, excellent rate, great experience, would go there again
Very central location, staff very friendly and helpful, fantastic selection for breakfast would definitely recommend this hotel to friends and family. No restaurant or bar but there was room service
The staff however were courteous and helpful. I am Asian and the manager was not welcoming and in fact she argued with me. The room was really small and I do not think I got value for the money I paid for a 4-star hotel. The lobby was shabby, dark and not presentable. I will not recommend this hotel.
The hotel is so charming and the staff so nice, I really enjoyed to stay their
Beautiful hotel and wonderful helpful staff
Good service in Redisson chain style, everything was on the level Main feature is old style, which is not always good. Old floors, etc. But tastes differ
very kind and helpful staff, fascinating buidling in a very nice district Internet did not work, television did not work, room was pretty small, hotel in need of a good overall revamp, slightly decaying and withou the services of a 4 star hotel... definitively average 3 star and overpriced
i like the staff, escpecially the girl on the morning shift, she is nice an extremely helpful. indeed, all the staffs there are very helpfual and pleasant. the room is a bit small as well as the bathroom in compare to the money i pay.
Very nice and helpful staff. Beautiful classic Parisian style boutique hotel. Excactly what we were looking for for a romantic long weekend in Paris. Highly recommended. The toilet was in a separate room which was extremely small.. However, this is just a minor observation.
The location of the hotel The size of the room
The location, the room, the excellent service of the concierge who got us tickets on the same the day for a fully booked show.
I like it
Location Not value for money
The staff that was very nice and helpful. The location is excellent, in the heart of the city. We upgrade the room to a much larger room. The price was a little too excessive for a regular room.
I liked most the hospitality, and nice attitude of staff.
luxury and the breakfast was exellent. no
Location Room service quick but astronomical prices for the quality of food. Bar staff incapable of making a descent cup of tea (got slightly coloured hot water). The hotel is badly in need of renovation.
actually this time nothing since room was not booked as requested(higher floor) out of two nights stay one complete day without hot water i am looking for compensation for the inconvinience caused since i have arrived at midnight on the first day of arrival and had to rush on the folloing day for shower before 10am as simply hot water will be cutted from 10 to 19.00 hrs?? the hotel require total renovation, being starwwod member i have asked for room upgrading with no success
Location near city centre; hotel staff's smiling faces.
All staff at hotel were very attentive, Hotel recently reopened after refurbishing, rooms large, clean and well equipped, pool was wonderful after being out the whole day walking. Hotel was well positioned for sightseeing.
Breakfast can be improved. Coffee is good though.
Perfect, clean and big room (Large Deluxe Room). The hotel is only 2 y.o. Perfect location!!! Breakfast doesn't included. The pool is closed 12-16 August.
Nothing ! The room was too small, jail cell is bigger, the room service was very poor (it took more than an 90min for room service cup of tea and then I had to cancel it), restaurant staff dont speak any english and menu is in french only
i like the staff and especially marie.....and saturday night is amazing....
The bar after the dinner time. Real great time... The bar prices ...!
the location the staff are not friendly they are taff