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Staff and less than 10 minutes walking distance to Universal studio Wait for elevator and parking was pricey
Staff was great, location to other attractions The parking garage was pricey considering I paid 200.00 a night should get a discount when staying. The elevators were all not in service. Breakfast was too expensive for a weeks stay. I couldn't find a salon inside for service.
The pool, corner room & breakfast. The parking situation upon arrival.
The room was spacious...good pillows. Good gym, nice pool. Two elevators were out (and have been for 3 years!), making trips up and down sometimes very lengthy. You can call the operator each time you go to the elevator asking to be picked up, but how ridiculous for a hotel of this caliber. Restaurant food was boring. All three places to eat at the hotel had the same menu, with tiny differences. The first meal or two it is fine, you can find alternate foods to eat, but after a few days, a change is necessary. It cost $18 for a so-called, all you can eat 'continental breakfast'...yogurt, fruit, cereal, muffins and coffee! This Hilton is near the Universal City Walk, all franchise restaurants so no good food nearby for real foodies...if you like buffets with all you can eat, this is your place.
The staff, the comfy beds, location Funny smells, noisy electronics/shower, parking price. The place is good but could use an update
Best place to stay when going to Universal Studios, and I go a lot. There's a free shuttle that takes you to the entrance of City Walk or you can walk there in less than 10 minutes via the pedestrian bridge.
Everything was perfect
Close to Universal Studios The outside hallway carpet was greasy and muddy. Even after having them clean it, we continued to bring grease and grime and dirt into our hotel room. Our entry walkway was pretty disgusting because of it.
Walking distance to universal and reasonable droving distance to many LA locations. Cost of parking.
Staff was very friendly and helpful. No breakfast for guests unless you pay at the restaurant or order room service.
I did like that the front desk accommodated us despite the miscommunication about check in. They gave us free overnight parking as well. I did not like that guest parking was so expensive. Even just for a few hours would be pricey just for a quick visit.
We stayed there before going to vegas for our honeymoon... Awesome place, staff is extremely friendly, totally recommended
We liked pretty much everything. There's a pool, fitness center, & gift shop. There's also a fully functioning restaurant (The Daily Grill) that is open early & closes late. Great place to have people in the area meet us for food or drinks. Very comfortable rooms with everything you need included. It was nice to have a parking lot in the hotel, but if you opted not to go with Valet, it was a little bit of a walk to get to the lobby with suitcases & such. Adding to that, the parking lot is shared with airport travelers, so there were times at night where we were concerned we wouldn't find any spaces, even though we were hotel guests. But, it still worked out, there were a couple of hidden spots. My biggest complaint is that the air-conditioning unit in our room was very loud & would wake us up throughout the night whenever it clicked on. On a minor note, the business area in the room with the extra outlets had blown a fuse & no power was coming out of it. We let the front desk know. Over-all, these are small complaints (other than the AC).
The pool area at night was beautiful The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel
I loved the bed but that's about it. When I first checked in I was carrying my baby and luggage and had my son follow. Got all the way to my room and my key didn't work so i had to drag it all back down and carry it all back up a second time. The shower clogged up. The tv was in & out and some channels didn't have any volume?! No fridge, no microwave, no table for us to eat on.... (There was a desk my son ate on but me & my husband had to eat standing up or on the bed) Parking is $21 a night for guest. You have to pay for wifi & breakfast.
Great value for the price. Only thing that I can point out was check in. We had to wait for a room to get cleaned even though we were checking in 2 hrs past regular check in. Also no hot tub. :( staff was top notch. I have never had towels delivered so fast. I swear they were to us before I hung up, haha
Room was very clean and staff was very polite.
The Hotel was clean and staff was super friendly but the parking wasn't free, $21 dollare a day. Yikes! No free parking.
Great staff Double queen beds seemed a little small and mattresses were not very comfortable.
The proximity to Universal studios was great. The porter/valet, front desk and concierge were all very friendly.
I like the assistance the hotel provided in helping us plan our trip and visit sights around the area. Our room had a used cot in it when we arrived, but they handled it quickly and moved us to a new room.
Location as it is closed to the Universal studio No water being provided
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
5 minutes walking to Universal Studios! Staff was super friendly and the room service was fanastic. Nothing!!!!
Close to visit Universal Studios and not far from airport.
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
Vary close to park and city walk. Vary clean and friendly service.
The public area is very nice Check in was very delayed. No iron in room. No wifi and public computers didn't work properly
This is a very efficient, comfortable and stylish hotel. The staff is friendly and professional. Clearly, they hire customer oriented staff and pay great attention to detail. I'll definately return.
The rooms were clean and comfortable The staff were attentive and courtious The smoke alarm tests Lack of king bed availaîlity
Pillows, beds, comfort of whole room. Excellent staff. Shuttle was lincoln town car. Across from 24hr grocery store. No view just another room 4 feet away. No pool. Spa water was warm but not hot. Did I mention, no pool!
The peace and quite and very relaxing and clean Leaving
The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar valet guy stunk up my car not going back to this hotel because a dirty animal
Very nice room with good comfort Expensive breakfast! Including tax and normal tip we paid almost 70 dollars for a three persons continental breakfast (toast, muffin and fruit).
Very clean Quite far from main la attraction. Neighborhood is a no man's land at night.
Just how nice the staff was and the welcome feeling each time you entered the doors An $93 dollars charge a day later after paying the bill that was not given a reason for what it was for.
this hotel had the most comfortable bed i have slept in away from home. the stylish simple decor is relaxing and the small details are appreciated. the central location is one of the primary reasons i selected this hotel. very pleased with my experience at this hotel.
Everything was great! Would recommend to others
The room was nice, the bed was comfy and the staff was very professional, friendly and helpful. The breakfast food, while complimentary, was also not very palatable.
Very nice hotel for the price. We were only 15min from Universal. Free parking Parking area was small luckily we didn't have a problem but if they were all booked I could see it being an issue
The good things...Entire hotel was clean and new looking. Check-in was quick. Beds are really comfortable & clean. Nice touch have the remote control in sleeve showing it was sanatized :) Business center was very useful for us! The downfall was someone got arrested in the room right next to us the next morning police everywhere, So that was a site for sore eyes. And a bit scary for us considering I was traveling with my daughter and mother :(
The area in Burbank is never the best. It was nice to find this hotel which was very nice and made staying near Burbank Airport not only tolerable but very nice
Breakfast was okay, nothing special, but it was nice they had free breakfast at all. Location wasn't the greatest but I didn't feel unsafe. No pool.
Staff was cool, place was fairly clean, great breakfast The area was horrible ,no pool. Funky smell.would rather pay an extra 50 bucks a night and stay at an embassy suite
Clean Friendly staff Short drive to universal Spend more but avoid this location Neighborhood is shady Scary to walk on streets at night Liquor stores everywhere Not for families No good restaurants or shops around
Proximity to Hollywood Breakfast was marginal. Location was a bit dodgy
The friendliness of the staff, the cleanliness and the updated everything. We always stay here when we come to California. WiFi included and free parking. The staff is awesome and they treat you with respect and not just like another unknown person.
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
Next to the freeway, decent price, and there is free HBO. There was one staff member that my friends and I felt very comfortable around. He tried to start a conversation with us about where we're from just to end it with that where we are from are where a lot of "weirdos" are. Maybe he was trying to be funny but we felt like he was making us feel inferior. We asked for a refund on the WiFi (BTW It does not work!!!) and we had to go in and out of room three times to finally give him everything he needed to finally refund us and also after he has helped everyone else. Definitely need to have A LOT of patience with him. The other staff members were more helpful, quick, and efficient.
My stay was overall good A little old fashion and sheets had cigarette burns on themn
Staff was friendly, and the price was very reasonable. When I checked in, everything was a little hectic. And there were frightening noises throughout the night. Not that I felt I was in danger, but I didn't feel particularly safe either.
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The customer service was hands down, top notch. We were greeted by the maintenance man who greeted with a friendly wave and hello. He also helped me check in by reading to me the license plate number from the rental car we had because I couldn't see it. Nothing! I'm a stickler on customer service and cleanliness and this hotel surpassed all expectations!!!
By far the nicest, cleanest, Holiday Inn Express I've stayed at.
I like the layout of the hotel, design and location.
Everyone I encountered at this place was happy and eager to help. The place was clean and easy to locate. Took less than 10 minutes to Universal. If I am in the area again I would stay there again. The pool is heated. The warm breakfast was nice for kids I know before we got there but being charged for parking seamed a little excessive do to the location.
The hotel itself was clean and comfortable. I would have thought twice had I known about the surrounding neighborhood. It was in the middle of a commercial area with no restaurants or stores close by.
great stay friendly staff perfect no
Hotel was clean and comfortable. Manager, was wonderful. Breakfast was good. Hotel is located in a somewhat sketchy neighborhood.
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Clean, friendly, great breakfast. Paid parking
Very clean. The bed was very comfortable.
Beds, floor It was very suspicious there, police arresting someone out side our door in the other parking lot. Got a weird vibe, we did not safe there. Staff was not very friendly. We got a refund on 2 out of 3 nights because kids feel asleep on bed while we called for another hotel. Graffiti on the front and bathroom doors. Cheaper doesn't mean better. Never go there.
Price. Appears to have had some recent renovation. Neighborhood/location. Available parking marginal. No breakfast (but coffee available).
The only saving grace was the fact that it was a 10 minute drive from universal studios. The beds were covered in hair, as well as the pillows. There were carvings in the headboard. The a/c unit was not working. There was a part of the floor that was sunken in near the restroom-this was a second floor room. The main room mirror had scribbles with sharpie on it. It appeared that the bathroom mirror had spray paint on it. There were blood spots on the bathroom floor, and a large one in the bathtub itself. The walls in the bathroom were also grimy. When he informed the front desk, all we got was "Sorry.".
The room looked well kept and clean. I loved the laminate flooring, easy to keep clean and doesn't hold smells like carpet. It looks a little sketchy on the outside but inside feels clean, safe and cozy. My party spent the day at Six Flags and this was about a 25 minute drive. Then we headed to Santa Monica. A nice central location. Flexible check-in and out times. We called and said we'd be arriving late and they accommodated us. Only turn off was it was across the street from a strip club but not that big a deal to my party, might be for some though. I did not notice any sketchy or scandalous characters rooming around or anything so that's good. Also The parking lot was full and dirty but also not that big a deal to me as long as the room is clean and it was.
Nearness to Santa Monica. We drove up from San Diego and stayed in North Hills so we could be in Santa Monica early the next morning. It worked out pretty well. There is a Starbucks a quarter mile north on Sepulveda and just off the 405. Ample parking. Good shower with soap and shampoo. Can't think of anything
The location was the best part about it because it's near no much The service was horrible, rude counter, it took 4 hrs to fix my tv!! Wasted vacation time
Nothing This hotel did not honor my reservation and the staff was very rude.
The staff is horrible, rude, and they don't care about you at all. This is the worst customer service I have ever come across.
nothing We booked a room for a dog friendly hotel. Your small print said no pets. We called and left 3 messages with the hotel trying to find out if we could bring our dog. The owner was extremely rude, tried to get us to pay much more. We didn't stay there.
Since i could not find parking it wsd easy to leave Very bad area dirty no lights out sideto fill safe
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
nothing staff were rude and tried to increase the price of the room at check in. Room was poorly maintained, there was graffiti on the bathroom walls and even the sheets were put on sideways.
Discounts and easy to find in North Hollywood. Staff was slow and didn't seem to be on time the next day on Sunday.
Only location Doesn't looks like safe
Nothing. Rude staff and Roaches. Not worth trying to save a buck.
The company with me. Maintenance was done on room after we were the room. Front office personnel entered room without knocking.
Nothing The room was very old dirty, The staff didnt really look like they knew what they were doing
What I loved the most was that I was close to everything in LA! Breakfast was delicious! Will be coming back for sure!
Staff was very nice and room was clean. I have no complaints. Valet parking was free but only because we had to sign up for a rewards program. If we didn't sign up it would have been 7.50 a night.
facilities user friendly, complete, quiet, relax, secure and confort.. none
Everything, everyone was very helpful and pleasant. We will stay here again! Thank you
My boyfriend and I stayed here because we were going to Universal Studios. The location was perfect only about a 15/20 minute drive. The staff was so nice. I thought the valet parking only would be inconvenient but it actually wasn't. Comfy beds, clean rooms and bathrooms. We would definitely stay here again!
Nice balcony room with a view over the garden. Wi fi was really slow, no room service
Great staff. Housekeeping forgot to clean our room. Staff was apologetic though and assisted us as much as he can.
nice pool and hot tub, nice rooms clean and spacious
The staff was wonderful and accommodating! Rooms were always clean, staff was very friendly. The breakfast was excellent. We were in for over a week for a horse show and this was a great area and easily accessible for us...being from Pennsylvania! Will absolutely stay here again next year! Room was tight for 4 people, but no big deal! Hot tub was a bit too hot...otherwise, no complaints!
We saved a lot of money staying at the Mikado for 9 days. Enjoyed the quick and easy access to all the north Los Angeles suburbs we wanted to see. Do not book a stay here if you are looking for luxury. That is not what this hotel is about, although it is comfortable, has in-room refrigerators and microwaves, wi-fi, pool and hot tub. Some reviewers have too high expectations for this price range. We were just looking for a good deal, and that's what we got!
Location was central The facilities felt like a Motel 6 trying to be a Marriott and it just doesn't feel comfortable or relaxing at all. The freeway is right next to the rooms. I felt like I was at a cheap Motel.
Not knowing what to expect, when I walked in to book the room, my first impression was "wow this place is pretty nice" for the money, I would be hard pressed to find a better place, friendly service, clean, very quiet
The hotel was well staffed and the staff was friendly and helpful. The restaurant used for the complimentary breakfast was comfortable, and the food was excellent. Room was clean. Bath area had floor patched and re-patched, with grout very dingy looking. Floor was uneven and extreme care was required when using the shower.
Location Street noise, no sleep timer on TV remote, stained carpet, got bit by something the first night.
Nice and clean I rented this room 2 months in advance when I was going to my room their was no parking spaces they have 180 rooms and 140 parking spaces the clerk said they did not guaranty a parking space having 2 young children I arrive at midnight to the hotel with no parking I ask cleck for a refund CLERK SAID HE REFUND DEPOSIT BUT It was not possible to get my money from expedia. Plain and simple Dont expect to get a parking space come solo....
Friendly staff, clean rooms, comfortable beds Very close to the freeway so lots of traffic noise for the light sleeper....but they do provide earplugs!
Checking in and out was easy due to the very easy going ans helpful staff. We were there for an event and the location worked out great. Also just down the way arw a bunch of great places to eat. I mainly chose this place because it had a high cleanliness rating. The rooms were fairy dirty and things were falling apart. One of the lights didn't turn on, dust was very visible ans there was a red/brownish stain on the bathroom wall by the switch.
Location, room comfy, and mostly quiet despite 405 freeway nearby. No complimentary breakfast. There's a Denny's on site, where the food can b good or not so good. (Different chefs?). No King beds available, although this may be because I made a late reservation.
Very clean and comfortable. Great helpful courteous staff. Denny's on-site & room service convenient.
I liked the location, it was pretty much 15-20 min away from everything. There's a Denny's right next to the hotel, which you can get room service from until midnight but it's open 24 hours so you can still walk over. The room had a lot of mirrors. The pool is small but convenient for kids. Parking became difficult to find when you get back late, but it was also 4th of July weekend so they were probably all booked. There were some people smoking right outside their rooms.
Comfort of toom Bed too soft and lumpy
Convenient to freeway and restaurant. The most economical in the area. Decent sized room and reasonably comfortable bed. Noisy! First the terrible highway traffic, including revving bikes and screaming ambulances, and then the housekeepers shouting at each other right outside my door. I would have hidden my head under a blanket, but my request for a blanket went unanswered for six long hours. And you can usually shield yourself from noise with the AC fan, but not here: only a distant whisper.
Pretty spacious . Nice lighting . Not enough blankets
Coming from San Diego, LA can be a bit daunting, so wanted to be sure to stay in a part of LA that wasn't sketchy. Sherman Oaks is central enough. Hotel is very nice. Rooms are nicer than the outside of the hotel gives away. Exterior is fine and updated, but gives away its age as a 1960s original motor inn. But well-maintained and managed. The toiletries were nice and boutique-hotel worthy. Would stay here again. Good staff and service. Not much to not like, but perhaps the noise outside the room is less than ideal.
Clean room and comfortable beds Check in was a bit slow
Beds were comfortable with nice pillows. Nice bathrooms. Quiet rooms. Clean. N/A
Service and staff were great!
Plenty of parking., quite and clean. Pool was too small. Free breakfast had powered eggs and no bacon or sausage.
I liked the location of this Best Western because it was close to the California freeway system. The streets surrounding the hotel were wide and traffic was at a minimum so the area was quiet. The hotel is close to wonderful restaurants too. Also, the breakfast each morning was upgraded from the past years that we had stayed at the hotel. There was a much better selection of foods from which to choose. Nothing at this time because our stay was very satisfactory.
Location is excellent--lot's to do nearby. Room is comfortable. Wifi is free. coffee pot in room. Bed is way too soft. TV has limited channels. Paid parking--$15.00 per day. No full service restaurant--only dinner. Pool is small and hot tub is not inviting. Staff are direct not gracious. No safe in room.
Room was clean and quite big. Room furniture was adequate. It was without frills and fancy. The shower area was not properly designed. The shower curtains were not adequate. This cause water to spill over and make the whole floor wet. It became a big mess. Also the vanity area was very small.
Internet was very slow
Location Did not serve breakfast before 7:00 AM on the weekend. In town for a soccer game and had to leave the property to get breakfast.
Great staff. Beautiful decor. Great room. Good location. No complaints
Staff was helpful and friendly. My room was not clean -- dusty furniture, dearty windows, hand cream, that hotel provided dried up.
Room was ready upon arrival, very clean, nicely appointed rooms, easy access location. Rooms open to central courtyard which was noisy from the var at night. Room service never brought my order, no call or any apology and the desk staff didn't seem to care the next morning when I told them.
helpful staff, good service The pool they were supposed to have was located at another motel. A little deceptive to say they have a pool.
Staff was great. Hotel was clean and comfortable. A little off the beaten path but seemingly a nice neighborhood. I asked for a pre noon check in online the day before and I was not allowed to check in until 3 pm.
Staff was very friendly and helpful! There was not much nearby that was walking distance, but easy enough to get an über to take you to nearby sights/activities.
Everything. Food very Good. Could not fault anything.