Would you like to save as your currency permanently or for this visit only?
We arrived earlier than expected, and there was no problem to get our room at check in!! The staff in general was super friendly and very accommodating! We had a wonderful time the whole time we were there, and once they found out it was my sons birthday they went above and beyond tho make it a great time for him!! All in all the Resort was just great! We loved it!! The beds could have been a bit bigger ! And for the money you pay they schould not charge you extra for Wifi in your room!!!
Love the pool and slides , great value , in great location The poolside bar and grill has a lot of issues , wether you are sitting down near the bar or sitting at your chair it is nearly impossible to get service. Every one you asked who worked there said they would send someone over but no one would ever come . Everyone at the place was complaining about the service . I had to switch seats at the restarant because I was tired of hearing someone was coming and by the pool I had to make believe I was sitting in a different section to get someone to help me . Then when you finally get the food it was high priced and poor value , salad at the cafeteria was better. Someone needs to fix the problem because it takes away from your day at the pool .
Staff Business people for conference took over hotel. Not good for leisure
The pool and food. The bed was comfortable. I did enjoy the laszer show.more No phone reception,even after paying $19.00 for Wi-Fi. room too small , bath tub not clean, had to get house keeping to come clean the tubs. I had two rooms and both tubs were like that. Parking !!! Don't get me started on that. It was terriable. Rained us out for that Sunday Evening couldn't enjoy the activities , not the Hotels fought. All in an all we want be going back. It was an adventure.
An all-in-one facility for individuals attending a business conference with families. Lot's of amenities and options for food and beverages. Would like some casual food and beverage dinner options. Offer bike rentals to get away from the property and enjoy the sunshine
Very friendly and efficient staff. Comfortable bed and linens. Great Pool. Many restaurant choices. There was some construction noise that was a little annoying.
Rooms were spacious. I liked having a sink separate from the bath area. The self-parking was too expensive and you had to take a shuttle to get to and from the garage.
They had to close the pool for a few hours..which was a necessity but not fun There easy no where to walk since it's located off busy road. Had to take a cab to go to CVS
great pool for kids
Third time at LBVR...cant beat location and value when travelling with family Nothing
Value for money and convenience to theme parks Hard to find, not very well signposted
location was great,very comfortable and cozy,outlet mall right next door to resort,kids loved it can't wait to book another weekend venture with you guys. N/A,Everything was wonderful.
The price Didn't like anything but the price . They charged for everything even cleaning service and new towels. It was an apartment complex converted to a hotel. Things were still not complete. The restaurant they promoted was terrible but it was the only one nearby. I will never return
Loved the spaciousness of suite and the well appointed rooms!
The room and view was wonderful and well stock. The staff was friendly. The pool area was clean. The fire alarm going off and having being on the 14th floor.....
I loved the amount of space my family of 6 had in our suite. We enjoyed having three t.v.'s as well.
My husband and I were travelling with our two children aged 14 and 11. It was great to have a seperate bedroom and bathroom, kitchen and washing facilities. Disneyworld shuttle service only offered 2 departure and return times. It would have been good to have a few more shuttle services.
Everything was very nice, all new and nicely done, the kids loved the pirate ship
We spent only 1 nite so cant comment
Good value for the money . Good location and roomy. TVs and tub were nice.
The location isn't terrible. We just drove to the Disney park, so it didn't matter that it wasn't on Disney property. The gentleman at check-in wasn't very friendly. There was one woman who assisted us with our parking pass who was very nice. The check-in staff I could get over, but when we got off of the elevator on our floor it smelled of a combination of smoke, mildew, and a backed up sewage system. It was disgusting. The halls were extremely dirty. Our actual suite smelled a bit better, but the place is old and dirty. The toilet seat was too small for the size of the toilet, which isn't a big deal necessarily. However, at this point we were already disappointed and it just didn't get any better. The beds are uncomfortable. The pillows are old, flat, and hard. There were no additional linens or pillows. Thank goodness we only stayed for one night. Overall, the place just felt dirty and wasn't very comfortable. This should be classified as a glorified motel. The price was extremely high for the class of the joint...at least we found it for 50% off! I can't imagine paying anymore than what we did. Yikes! For some reason this place is rated 4.5 stars! Maybe it's just building 3? We will never stay here again. There are quite a few condo type time shares that are much much nicer for the price.
I liked how the rooms looked. The location was excellent it was close to everything. The hotel was very clean. 1St off when i got there to check in they couldn't find my reservations,after waiting for 45 mins they were finally found. I was put into a room i left to go to a football game i made it back about 11:30pm i was wondering why my key wouldn't open the door so i went to the front desk to only be told that as soon asi left they rebooked my room and gave it to someone else then moved me to another room that was stanky old and dirty. After about 20 mins of the manager sitting there saying she was gonna throw us out of the hotel because i was pissed she finally put us in a better room
The hotel is in a great location The 4pm check in
Our family couldn't call us, as there is no phone number for the resort listed anywhere that they could find
Nothing The room was old and everything in the bathroom was falling apart. The bed didn't work either to adjust the softness. Not a very nice hotel. It's just cheap but you can for sure tell it's cheap!!
I slept in Room 2714 for a week and I ended up being bitten by bed bugs...it's a week later since I left and my entire body is covered in bites. I'm on vacation and have been unable to go anywhere due to the discomfort. I am now spending my money on medication every other day. I emailed the hotel and never got a response. I had planned on going to see the manager myself but I have been in distress all week. Please DO NOT STAY AT THIS RESORT!!!!!!!!
Proximity to Attractions and restaurants. The hotel is very outdated. One of the two elevators wasn't working. It was 4th of July weekend and the place was slammed. We only had 2 towels In the room when we finally made it up there. Housekeeping phone was busy all night. We ended up going to the front desk, and they only gave us 2 bath towels. They were out of all other types of towels, so we didn't have any hand towels or bath mat, etc. We asked for an extra set of sheets. They were out of those too. Our room was not cleaned the following day. They just dropped off another set of towels. For as busy as the hotel was, and the amount of money that they are making, they should have been better prepared and it should have been cleaned. The staff was friendly, but clearly overwhelmed. It's just mind blowing to me that a city that relys on its tourism business doesn't make more of an effort to keep 'em coming back. I, for one, will not be going back. I wasn't expecting much, as we were only going to be in there to shower and sleep, but at the very least expected it to be clean, and provide us with clean towels. Very disappointing considering it's part of the Radisson chain.
I had to pay $11.50 and the only explanation this is a resort and we ahev to pay.
The room was clean and we'll msintained. Breakfast was not complimentary but it costed me 8 dollars for a buffet which was the worst I ever ate in Orlando with limited items and tasteless food.
The bathroom was nice and large. Comfy. Clean, ac worked well hot water was nice. They allow the delivery drivers to bring the food to your door. Restaurant within walking distance. Walls were thin. Had to ask for towels. Park shuttle only run once. So you have to go and come back when they do so forget being at the park after dark. Free breakfast was just toast and juice, not exaggerating here the set a loaf of bread out. There's a fee for aminities. Parking is a mess, it's free but it's all over not convient for your room location. Staff was indifferent.
The large room was very accommodating. Having the ymca next door was an added bonus. The bathroom sink leaked. The bed pillows are all feather which I'm allergic. And the doors are so thin you can hear all the hallway noise all night long.
Location was great convenient and good restaurants close by
I liked shuttle bus transportation to and from and to Disney world them parks, it was on time and comfortable with a reliable time schedule, all the people were helpful,check in and check out was fast My first impression when i arrived to the hotel was bad, because when i arrived i unloaded all my luggage and later the luggage man arrived and take all the luggage without giving me a ticket, i was expecting more better welcome arrival, the shower has not enough pressure, also at the last night it was allot of noise and i was in the 15th floor, and i heard like allot of knocking on the roof and wall (it was not so loud but noisy)
Beautiful ground, facilities, and of course the pool with "lazy" river. All the stupid fees. Its bad enough that most of these resorts near the house of mouse charge a Resort Fee that used to be for the theme park transportation, resort amenities, and parking. Well this place charges a $25 resort fee AND a $20 parking fee (PLUS TAX, yes they add sales tax to the bogus resort and parking fees). So just keep in mind that the great price you see in big bright numbers on Kayak (and everywhere else) doesn't include the $50 a day parking and resort fees, or the 11% sales tax on everything. The rooms are nice but small. Depending on where your room is located, it can be a 1/4 mile walk to the nearest elevator and ice machine. There are no pool monitors to keep all the unattended kids under control. It seemed like we were the only parents that were with our children. Every other parent we could identify (from kids running up to them at some point) were drunk at the bar and ignoring their kids. But considering the number of kids that were there, most of the parents must have just left them there unattended. Kids were going crazy while we were there. Jumping off the bridges into the lazy river below, barely missing coming down on people below. One woman was hit in the head by a plastic cup (filled with ice and water), that some brat purposely dropped on her as floated under one of the bridges. I'm not asking for life guards, just security to keep things under control when there are a ton of kids there.
Great value. Comfortable room. Several dining options on site. Large pool and lazy river provided hours of entertainment for entire family. Nothing to report.
kids loved lazy river, cozy beds $20 to self park, took us 40 minutes to get back from magic kingdom because bus picked up from all 3 parks on the way home. They need more busses that was ridiculous!!!
The Booking.com agent was an angel without wings! (Angela? Christina? Sarah? I forget her name) I can't thank her enough! I booked the room through kayak for the first time ever, and I did it spontaneously while riding the Red Coach Bus from Miami to Orlando on a Friday afternoon. I found the deal and booked it right away. As I forwarded the confirmation to my girlfriend, a minute later my phone is ringing and there is screaming in my ear; the room with the deal was for the NEXT Friday. Instantly. Livid. And of course as Im reading through looking for the customer service number, there are all sorts of "no refund" "non-return" "no changes" laced throughout, so I think "well ok let me call the hotel." "Nothing. Nope." The listless front desk person who answered the phone is proceeding to tell me, as he said there is nothing he can do because the reservation was made by a third party vendor from a website. "I can go ahead and book you another room right now" he sluggishly chimes in. "No thanks" I tell him, "I really shouldn't have to pay for another whole new room after literally transferring my funds to you less than 5 minutes ago." The incorrect information was caught immediately and I'm trying to correct it. I hang up on him and proceed to search for the Booking.com customer service line. I find it, call, and am placed on hold for 14 minutes before I speak to the rep. She cheerfully chimes in and listens to the entire convoluted problem and proceed to totally sweep the rug out from underneath me by saying "how about I place you on hold and Im gonna go ahead and call the hotel directly." Oh. Well ok. That sounds like a great idea. She goes back and forth for a few moments, to then come back and inform me: 1) The deal I booked was for a handicapped room, which I didn't need & was being charged MORE for than even the price of a regular room 2) She informed the Hotel of my celebration with my girlfriend and they would be upgrading the room & the floor that we would be on because the hotel had low vacancy 3) That the change was easily made at no extra cost. Sirens. Angels sing. Confetti. This girl just saved my life!! The rest of the trip was OUTSTANDING. The girl at the front desk upgraded our floor to one of the top with a view of Disney Springs. The hotel inside was immaculately clean, detailed, and made you feel a sense of space and relaxation. The pool with the lazy river was an amazing feature, and the inside bar with a gunpowder old fashioned was well worth the wait. There is a resort fee, but to those reading absolutely worth the charge. I will absolutely be back to vacation here, and I will book it through kayak & booking.com. Kudos you guys. Too many little kids, but it IS in the heart of Disney theme parks and the like. The pool is probably a mouthful of pee.
Very modern and common areas are vast and have plenty of areas to congregate Resort fee Staying one night in town for Rolling Stones concert, so we did not use any of the resort area ehich is basically a very large pool lounge area with a water ride for kids Resort fees are simply another unbundling like baggee fees at airlines that drop to the bottom line
The property was immaculate. We came back late in the evening and would see cleaning crews every where cleaning the property from top to bottom. We even saw them clean the baseboards. The staff was so friendly and helpful. Everyone that we spoke with was great. The 24 market/coffee shop was great for a late night snack. The hotel smelled great, looked great. The beds were not comfortable and werent the fluffy Hilton type mattress that we are used to.
Ther service being provided were excellent during our stay, we felt like we were in a 5 star hotel.. the swimming pool was amazing and the breakfast was excellent ,, and the location of the hotel is perfect ! It was perfect I will definetly go back again
Excellent hotel, pool area great for holidays, location excellent for Disney etc. well worth staying as there is something for everyone. Staff excellent.
It was too far away from the action. The bathroom wasn't as clean as it could be. Also when I ordered a burger and fires in the restaurant the fries came cold and soggy. They did comp me with a beer, which was nice.
The newness of the hotel and shuttles to the Disney Parks. Nothing
Rooms & view Need a deep pool for swimming
Staff was very friendly Blanket was very heavy and uncomfortable.
Good comfort, cleanliness, definitely felt a step above other hotels. Fast Wifi a big plus. Everyone very friendly and helpful extra parking fee seems unneccesary.
The accommodations were exactly what I would have expected for the price. The room was clean, the AC was nice and cold, the bed was comfortable. There was a lot of noise from other guests, not just in the hallway but from their rooms as well. The walls seemed paper thin. It was after midnight by the time the noise died down enough for me to sleep. I was woken at 3am by someone screaming and yelling down the hall. When I called to the front desk they informed me that the police were on there way up. After more yelling and screaming the offenders were removed by the police. Overall, no sleep made the experience the worst hotel stay I have ever had.
The room was very well appointed, and extremely clean. The hotel's employees were consistently among the most pleasant, helpful people I've come across in any hotel anywhere. I would prefer the restaurant having a bit broader menu.
Helpful staff and nice rooms. Weird location and the air conditioning units need to be replaced. They get rather noisy.
Front desk staff was kind and accommodating. Hotel restaurant food was very good. All the staff were polite and available. I would definitely stay there again.
Conveniently located in the downtown area. A short ride gets you to all the right places. Overall everything was great!
Clean and very spacious rooms Paying for parking!
I loved your rooms ! The cleaninless and decor for the money are good and the hotel in general was nice ! Your staff are not that corteous! the security guy was rude when I asked him about parking spaces, the valet parking people is not that nice! And the Rest service not too good, I had to wait and then finally get up and look for spoons myself!
The room was very nice and clean. Staff was friendly Wanted some Advil, was advised to go to the second floor vending machines, machines just took money with no refund and did not work. Needs to be fixed.
Our room was well appointed with a sectional sofa, fridge, bar sink, and a king bed. The hotel restaurant was pretty good. It's not in the best location for universal studio visitors. It's about a 15-20 min drive. But all in all it's a very clean and updated hotel with a very attentive staff from the waitresses to the car valets, everyone I encountered was polite and respectful. I would stay there again. The bed linens could stand to be a lot more plush and comfortable like some of the other big chain hotels have started doing.
Breakfast was unbeatable. The suite was perfect for us with seperate sleeping quarters. The suite was large and comfortable, and clean. I did not like the fact that the consierge desk was more of a pressured sales pitch to "Tour our other properties".
The freshly made breakfast and evening reception were excellent and made the room price an excellent value.
Amazing customer service! Awesome deal for what's included!
The pool movie nights were great!!!! Breakfast amazing very friendly staff.
Staff was friendly and attentive. Property was clean and well maintained. Buffets is great but people need reminding not to touch food others will be eating. Especially when you have to tell them please don't pick up my toast that just dropped down the shoot. Perhaps a note. Tong use preferred.
Decor has been updated. People smoking at every doorway. Crazy party atmosphere downstairs. Noise everywhere. Used to bring family here, was never like this. Saw a man outside one of the back entrances relieving himself. Immediately checked out.
The accomodations are excellent. The made to order breakfast was very good. The nightly cocktail reception was excellent. One bartender on one evening was grouchy and not customer servive oriented.
The hotel was fine, but the pool was out of order that was NOT noted on KAYAK website. We picked this hotel specifically because the weather was supposed to be bad and it had an indoor pool, so that was a big bummer. The evening reception was nice, free drinks and snacks, and the staff they had working was terrific. Our tub did not work for baths, we asked for maintenance to come by with a plug. they came and looked and never returned or called. So I'd say their staffing was uneven.
The room & hotel facility was good & the size of the room was big, free shatter to all Desniey parks & good breakfast the cleanliness of the room was very very poor they don't clean the room & the bathroom well, the reception stuff was rude
My room was so far from the front desk if it were any further I would have been in another hotel....other than that it was ok.
Complimentary breakfast is very good.
Well worth the money spent. Was not aware of resort fees.
Only thing was your house cleaning that worked well for my schedule. I didn't like all the extra fees. For the price you are charging and the room extras the parking garge for the person on vaction or on business should be less or free. I did the valet one night and went to the desk for parking window display and told the desk I was going to park in the garge the rest of my stay. I was charged valet overnight and my mistake not checking the bill closer.
Food and drink and parking are way to expensive for what is charged
Convenient for attending trade-shows at the orange county convention centre.The staff were courteous and obliging.
I loved the hotel and the proximity to Universal Studios. The rooms were clean, the service was great and the feel was much more highend then some of the other hotels in the area. It was very family oriented so sometimes there were noise related issues. We're a young couple so it would have been better to have more quiet and less kid like chatter but it was still not enough to deter us from staying at the hotel in the future.
Quality for price, location, breakfast buffet, clean A bit noisy, we could hear everything in the next room and hallways
I didnt like that there was a $14 per night fee at a higher end hotel that wasn't in a city. That is just unacceptable.
General clean, quiet, hotel with all the necessary amentities, bar, Breakfast , computer printer, clean rooms The fitness center equipment was old and not well taken care of. The two days I was there only 1 of the 5 treadmills was functioning on the first day and the second day there were two different ones working and one had a loud screech and the other rocked and knocked against the floor. They also had a bike and elliptical, but the elliptical was not working either.
I had read reviews regarding how loud the AC was, but this wasn't a problem at all. Everything was just okay, but paled in comparison to our 2nd stay later in the week that cost the same per night (Renessaince Marriot) not sure if I got a great deal there, or a bad deal here. Not unhappy, but happier out next destination for the balance of our trip. Size of room, a little dated.
They offer an early check in....the front desk told me when I got there it rarely happens...then why offer it???? We arrived at 1pm and our room was not available. We went to a local restaurant and came back around 3pm still not ready, waited in the lobby and at ten till 4 the room was STILL NOT ready. I asked if it would be ready within the next 10 mins all while other guests were able to check in and we some how had to be moved to a different room. My advice if someone requests an early check in get those rooms cleaned first, you are a major hotel in downtown universal there is no excuse for not having rooms available for those with reservations.
Proximity to things we were doing. The A/C unit in the room was insanely loud and the bed was about 2 feet away from it. Then of course waking up to a flood in the bathroom was the icing on the cake.
$17 for a 12 year old breakfast buffet was steep for the "selection" & taste.
Located near Universal Studios and I-4 (most direct route to Disney World). The best feature - a Giordano’s Pizza within walking distance. The hotel has an upscale, perhaps even a little gaudy and artificially pretentious feel. The rooms and public areas are clean and well maintained. Perhaps because of the convenient location, the roads around the hotel are very contested, making it hard to get in and out of the parking. Parking is the other issue - there is not much, and what there is, costs $12 a night. There were 2 private events at the hotel the night we checked in, and the parking was over-full with abandoned cars blocking parking empty spots, and other cars which could not get out - a perfect nightmare. Finally, the hotel seems to be the location the chain uses to lure people to Orlando for their time-share presentation - "Stay 3 nights in Orlando for free if you attend a 45 minute presentation." If you are into timeshares, great! We are not. If we ever visit Orlando again, we will choose a different hotel.
The parking was terrible. You have to pay $10 per day to park at the hotel but there is not enough parking for all the hotel guests. Once the parking lot is full you have to use the valet parking which costs more money. This hotel is better suited for someone that is in town for business, not a family on vacation. If you use the room service, you have to pay a $3 delivery fee and a 22% tip. The hall that our room was on had a terrible odor and there were stains on the sheets.
Pretty Paper thin walls, fine for a short stay but not for a long one
Having to pay additional monies to park in the parking lot....
Location is nearby to Amusement Parks and shopping area The first day I reached hotel they said the room you booked is not available as hotel is overbooked and they provided me the room which was not I booked. After arguement with staff/manager they shifted me to different room and day later I got the room I booked. Also I asked for early check in and they did not entertain that.
The hotel was in a great location with a friendly staff The weather was horrible
Beatiful rooms and excelent clean. Debería mejorar el desayuno, no hay mucha variedad de frutas y carnes y opciones saludables.
Very friendly front desk staff, easy to park near your room & get in and out of the property
Great free breakfast, large room, room was very clean There are large parts of the hotel that are old & out-dated
Great stay with nice beach pool and good restaurants. Early access was unbeatable. Too expensive with extra charge for parking and mini fridge.
Loved that we had the fast pass included. Was so luxurious and the beds so comfy. Boat ride to parks was so convenient.
The beds were comfortable, the bathrooms were spacious, and you felt safe. I made some recommendations when I made my reservation. We had three rooms and were told we were in the West wing close to the transportation, we ended up on the east wing as far away from the transportation as possible. They didn't do anything to rectify the problem, just told me that it was on the reservation but the rooms were full.
PBH was the best choice for our visit to Universal Studios Orlando. The restaurants were great. The one we went to had a musical that was an initiate source of classic italian songs. The room was over the top amazing (we stayed in the presidenta suite). The staff was friendly, accomodating and inviting.
Hotel and pool with lazy river is amazing. $30 resort fee and $21 self parking. No shuttle service to local attractions.
If I have children the pool area is safe, accommodating. The JW is located perfectly from the busyness of the Disney area. Adult pool area
Nice hotel for business , adult atmosphere yet obligatory resort fee doesn't make sense delivery charge for room service and a 20% obligatory tip...isn't the tip for the service, which is the delivery. I was charged $8 for tip and delivery of a burger
Wish they included wifi. I really dislike when nice hotels charge extra for something that budget hotels give to all guests.
Clean and 4 star
Nice room, good view. Poorly trained staff, rude at check in, undercooked chicken from room service.
Everything was great !
Staff was professional and polite The restaurants were expensive and the food was not that great
This is definitely the best hotel to stay as far as leisure and vacation is concerned
I like the several food outlets and 24 hour market I was attending the SYTA Conference and me and some colleagues would hit Headwaters Bar, I think it would've helped to staff more since this bar was hit hard every night by the conference attendees. I along with several colleagues were woken up by loud hammering Monday morning
We enjoyed several of the amenities. The kids enjoyed the pool, jacuzzi and game room. The rooms were comfortable. Would have liked to have a microwave oven or access to a microwave oven.
We stayed over the Christmas holiday and the hotel was beautifully decorated. We ended up getting an upgrade to a suite at no charge and it was gorgeous! Staff was very helpful and courteous. Can't wait to go again!
All the staff at the resort was super helpful, the rooms were clean, I LOVED MOST THE BED though
Outside landscape and breakfast First room was not cleaned properly I had to switch my room
Resort was very beautiful and clean. Good was a little expensive throughout the resort.
Elegant simple comfortablei I had no problems
The customer service provider at the front desk was awesome. We requested a KING size bed and received it without any questions asked. The days that we spent there we didn't here any one else next to us or in the hallways. Pool area was very clean and always has towels stocked. The rooms were very clean. My overall experience was GREAT! This is our second time booking this hotel but certainly not our last The surcharge for parking was $15 a day and it was located in the rear of the hotel, its a long walk to get to the elevators which was located in the front of the hotel.
Helpful Staff; Great location to Universal; Parking for free; Good stay Loud AC; Wall is thin so that you can clearly hear your neighbor talking
Location, nice facilities and grounds. A bell hop came to our room to load our luggage on the cart and then stayed with it outside until I got my truck, but then my luggage was handed off to a vallet employee who loaded it in the vehicle. This made me feel like I had to tip two people when I felt the bell hop fully deserved the entire tip! I realize tipping is optional; however, both were performing a service for me and it put me in an uncomfortable position to either short someone, not pay someone, or pay more than I wanted to pay out for a tip. Also, I had asked for a late checkout and was granted one (thank you!), but this information was not communicated to the maid and it was obvious she was not happy (with me) about it.
Perfect location for our event at the OCCC. Nice pool, good restaurant options, and staff was very friendly to us. Beds are on the small side, but not a deal breaker. Rooms are aging, and will probably need some attention in the relative near future. Really, no complaints.
No complaints but one but I'll live The walk to and from parking garage
Location Food, bed sides , facilitys like pool hot tub never work
The deli, the beds! Are amazing. The elevators are a nightmare, for those of us on 16 or higher you waste hours of your life for one. One morning I got fed up and timed it 9 minutes!! All because one lift is out. Yet if you are 1-15 you have 6 lifts, we only had three. It's been like this since May 2016.
Location Lack of entertainment for young and older children
We had a great time. We will stay at a Rosen property whenever possible.
Very friendly staff. Variety of eating options. Clean rooms. Comfortable beds. Parking garage in back of hotel. Convenient if there for event in ball room but not long walk from rooms if you need to go back to car.
I liked the lake around the hotel and that it was 10-15 minutes away from the Orlando International Airport. Also, they have free shuttle bus service to the airport every half hour during day and every hour at night. There are so many things wrong with this hotel, esp for the price they charge: 1) No fridge or microwave 2) Linens and towels often had stains even when changed every 3rd day 3) Mattresses and pillows are not comfy 4) No fresh air in room nor any scents placed so room smells stale and musty 5) Parking is $14/ day extra, breakfast buffet is $18/person 6) There is usually a wait for the breakfast in the morning. It's faster and cheaper to go to the IHOP, a 5 minute drive from hotel. Basically, not worth your money at all! They charge like a 5-star but are worse than a 2-star hotel. You can pay less and easily get more amenities at any less fancy hotel. It will be cleaner and more relaxing.
Attentive Staff quickly addressed inconveniences. Initially given wrong room type. Internet not working. Broken hair dryer.
cell phone reception is very poor. Even the paid Wifi is slow.
very clean and hotel staff were very nice and helpful,ideal loation for wet and wild adventure park.
Quite a basic hotel but the staff were helpful and polite. Comfortable and good size room.
Almost everything Elevators accessibility with the card
Pool is nice, great location There are two buildings; one is new and the other is in desperate need of updating. Sink handle fell of whilr washing my hands. Maintenance came in and put it back on telling me not to move it so much. There is no fan in the bathroom and parts of the celing and starting to come off. The AC unit is also extremely loud and does not cool the room. Be sure to request the new building cause the old one is terrible.
Ubicacion muy buena, buen servicio es recomendable para pasar vacaciones y visitarar los parques pq Queda cerca de los diferentes atracciones. Deben incluir en el desayuno más obciones.
The room smelled so bad and the sheets were not clean Bad hotel
It was convenient for where we needed to go whilst there, within walking distance of Universal. Breakfast
really close to Universal and Wet and Wild only one shuttle to Universal
The quietness The pillows are to big, the air conditioner did not work very well and the refrigirator either.
Stayed only one night so we did not have the chance to use all facilities but it was a good first impression.
The hotel was very central, everybody was extremely friendly including staff and guests.There was a fridge and a microwave provided which were extremely handy when travelling with a toddler.The vending machines in the hotel also provided drinks at a cheaper rate than the shops.The hotel provided a safe place to store luggage after check out. There was an adjoining door in our room that led to another hotel room.We could hear absolutely everything from the room next door. House keeping was fantastic the first week but very lazy when the staff changed over the second week.Glasses weren't replaced, floor not hoovered,toilet paper not provided,bins not emptied etc.The freezer in the room didn't keep food frozen,all melted very quickly.
The location was perfect for what we wanted to do while visiting Orlando. The staff was helpful and friendly. It was old and outdated. The tub was filling with water as we tried to shower, which they did fix when we complained. Also, the outlets by the sink kept shutting off while we were using it. Overall ,we expected more from a Marriott. The pictures we viewed online when booking the room looked much nicer than it actually was.
The room and bed was comfortable, all of the staff I interacted with were friendly and helpful. The food at the restaurant was just decent. Typical hotel food.
Fitness center: Good set of equipments. Fantastic. Swimming pool: 2 pools (relatively big). Very good for families with small kids. Staff: All very helpful and polite. Value for the money. Old elevator in some buildings: We stayed in Palm-4. And our room was next to the elevator. Everytime the elevator would be moving, it would make quite a bit of noise. Wi-fi service: This service was quite poor and frustrating. Note: I was told by the director of sales that they would get new wi-fi provider starting April 1st and it would not be an issue (apparently the access points with the previous provider are at non-optimal places and cannot be changed).
The staffs at the front desk, and especially the bartenders at the pool and the restaurant, are wonderful. They provided service even they are try to close. The location is excellent, near several restaurants. - The bus to Disney park doesn't have the same schedule as the park special event, Halloween party the park close at 7:00 PM, party til 12:00, no bus available at either time. - The hotel should allow the guess to exchange the game tokens for cash, since it is the hotel game room is the feature of the resort.
location, stayed many times, close to theme parks and the purpose of this visit, leaving for MCO, for european trip, only 20 minutes from airport! Sorry, no breakfast buffet, as they are wonderful, hot and cold! Hotel said not enough hotel occupants, not worth the trouble!
My daughter loved the Safari atmosphere. We liked the fact that it was close to all the attractions. No.
Pool area and location of hotel Staff wasn't as urgent to help like other Sheraton I've stayed in. Pool should of stayed open an hour longer, we are on vacation leaving theme park at 10 and getting back to hotel at least 10:30 or later. Kids wanted to swim. Was locked in right at 11:00 with only one way out. Had to travel between floor just for ice? That's bad. As a Resort, I only give it 2 Stars.
The area only. There were fruit flies in the room during the entire stay. Requested on 3 separate occasions to send someone to take care of the problem. The flies were still in the room 8 days later, the end of our stay. There was no laundry facility, which was very inconvenient. We were charged $10 each day for parking, my husband and I both rented vehicles (2 cars x 8 days). I have never stayed at a resort and charged for parking other than this resort. Would not have booked this hotel, had I known ahead of time. The hotel store was more expensive then Disney. Would not stay here again.
Clean comfortable rooms, nice pool and entertainment areas Pool side grill took too long for lunch order.
Clean Not really a resort
Driving more than 12 hours reaching hotel round 10 pm expecting to have some comfort after being tired than you can not sleep at all specialy if your room is facing main road that soo noisy plus the fridge that was not working at all In addition try to get taxi instead fleet transportation charging too too much.
This hotel was a great option for a one night stay. The location was perfect! Super close to Epcot and the other parks (were we spent one day). The pool area was very nice and relaxing. The pool bar had good food & drinks as well, drinks were a little pricey but that's expected with any hotel. The staff was VERY friendly and accommodating. We were able to check in early and get a late checkout the following day, this allowed us to enjoy the beautiful pool area all day. The only downside was there was a stain on the sheets, that's why they did not get 5 stars from me. And the bathroom reminded me of a jail cell. But other than that, it was great!
The resort was very family friendless and the staff was very nice and attentive. On a Saturday morning, we had to wait 2+ hours to get pool towels.
It was a great hotel. it was perfectly located close to the park and the amenties for an extended stay were very nice. I have rented houses before while in the Orlando Area but this was so much better and WAY better then Westgate resorts. I loved being able to grill in the grill area The only drawback I didn't get a chance to enjoy the Pool.
The location was perfect for our purpose. The staff was friendly but some of them were not knowledgeable about their own policies. The room was a Studio, Time share unit and not a true Hotel room. The cleaning service needed to be requested and supplies such as coffee etc... were not automatically replaced and we had to call them to clean and replace these items.
If you have small kids, this place will be perfect. The play area, pools and boats will keep them entertained for hours. Very close to Sea World and not too far from other activities like Disney. I can't find anything to complain about with this timeshare. We have stayed at other timeshare type resorts in the area and this is our favorite by far.
Extremely helpful staff, very courteous. I like the traffic coming in is somewhat controlled. You cannot just drive in to the complex without being a guest. Check in was really quick. Location very good. Just enough out of the way but close enough to all the major attractions. Layout of this one bedroom suite was very nice. Kitchen had everything you would need for an extended stay, all modern, efficient appliances. Furniture was pretty dated in the main room and not very comfortable. The sofa bed especially was very uncomfortable to sleep on, typical cheap, thin mattress, you could feel every single spring. Placement of light switches was weird and really took some time to figure out. They were not grouped together. Very sporadic. Buy what you need for food... The cost at the little market there is well...... Wow.
Nice hotel friendly staff clean. good location. Quiet
They took our reservation and our payment and confirmed it only to be told they overbooked and we had no room when we arrived. Too bad, I had stayed at a Rosen before and really liked it. Will never take the chance again.
facilities were good, food is good and rooms are well appointed. Cabs and Uber do not know the location and are often confused and can't find it.
customer service was excellent and very friendly
MA Should have ale included in happy hour at bar
We walked to Universal Studios each day. We were close to restaurants and stores. We took the shuttle back to the hotel each day.
The whole family love it,super clean and closed of everything,look forward stay there again!!
This isn't the first time we stayed here. love the shogun restaurant it's always a great time and great food. unfortunately the housekeeping staff does not obey the 11 o'clock checkout time we went to breakfast at the hotel and we came back all of our stuff Was thrown away even putting do not disturb sign up dod not stop the staff from going in our room way before checkout and emptying our liquor bottle and throwing away our food on the fridge and items we had gotten from universal that was on the table and nightstand. Also so not waste your money at the bar. I drink very often and can guarantee you their alcohol is water downed. We w took shots and didn't feel anything. We bought a bottle at the store on premise and that was what the housekeeping threw away. The sushi bar was excellent fresh and yummy.
Our rate (which was very good!) must have qualified us for being housed on a renovation floor. We were told at check in that there was work being don on the floor & there would be plastic on the floor in the hallway, but the workers should be done for the day. Although our room was completed, there were some paint/carpet glue fumes in the room and still a bit of construction noise on the floor at 6 pm. Another concern was at what time would the work start up again in the morning.... After calling down to the front desk, they did move us to another floor that had completed renovation. Noise did start up again about 9 am on the floor below, but other than that, the room was comfortable, spacious & clean - a good value for the area. Having the 24 hour convenience store is a huge plus - great for picking up soda or a snack whenever! We ordered food at the bar to take upstairs to the room & was told it would take about 20 minutes for a cheeseburger & hot dog with fries. After waiting about 25 minutes, it was finally ready - and although the fries were good, the hot dog came "naked" (and we're from Chicago, so expected at least an option of some condiments) and the burger was tasteless & dry - although it did come with tomato & some lettuce. You would be better off walking across the street to one of the chain restaurants for a quick bite or carryout...
Clean. No noise. Asked for towels and they were brought up in less than fifteen minutes. Decent beds. Completely updated. Friendly staff. Private parking with security. Nothing
The magazine article about Rosen. The bed wasn't the most comfortable..
The Receptionist at the front desk were very nice and very knowledgeable about the area and the check in was very quick and painless.
CLEAN STAFF FABULOUS TOOK CARE OF NOISE VERY QUICKLY, IMPRESSIVE! Everyone in the group agreed the beds were horrible. Appeared comfy but we all had aching backs... OVERPRICED!!! ROOM SERVICE PRICE RIDICULOUS! No place to get anything we might have forgotten to pack. No little gift shoppe for little stuff... We heard from others in our party the buffet was lousy, so we skipped it although we prepaid for 2 days...
Great hotel! Wonderful staff! Very good food! An overall excellent experience!
It was nice having the opportunity in the evening to "escape" from the Mickey Mouse atmosphere and to enjoy downtown Orlando. The food at the restaurant is quite good for international standards. The staff at the restaurant is very kind but not fully professional.
the room was beautiful the fire dept outside my window
The finishes are terrific and the artwork is a very nice touch. The staff was very courteous.
Everything about our stay at the grand bohemian was perfect. The staff was exceptionally pleasant, the food was amazing, and the room was spectacular. I will definitely be staying here anytime I visit orlando.
Decor, staff efficiency, central location, staff friendlyness, unique atmosphere No