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The location. We did not appreciate the "Resort Fees" It's a rip off. They are trying to pass on their cost to doing business to the customer. We had it removed. I am getting sick of these type of charges. I will not go their again if the "Resort Fees" are in place, nor any other accommodation that try the rip off. In the years past, I favored Half-Moon. When they appreciated the customer and didn't try tricks. PS We were not notified in advance of the charges. That's sneaky. I wonder why? Take a guess.
Shelter Island is beautiful, the concert area in very nice, and the live music was pleasant. The room itself had a nice, large TV and new amenities. The shower had good pressure and the restroom was clean and large. The bed was HORRIBLE. It was extremely loud and springy, and uncomfortable. There is a ridiculous $10 "resort fee" AND a $15 parking fee on top of that! The staff was generally okay, but the manager was unpleasant and unsympathetic: I had called ahead to try and see if we could check-in 2 hours early. The staff member was able to accommodate our early check-in by giving us a small upgrade in room (premier no-view to premier with view). I thanked the staff member and was very pleased. HOWEVER, once we got there on the day of our check-in we were attended by a manager who quickly informed us that she had not 'approved' the upgrade and therefore could not check-in for another hour. She also made sure to tell us that she knew we made our reservation online (something she apparently looked down on) and that there actually were several vacant rooms at the time we arrived, but would still have to wait an hour. That was downright rude.
It's good overall, nice location and near the harbor Sink in the bathroom smells bad, needs to be cleaned.
We loved the large room, the location and all that it had to offer. the $10 you pay each day for wifi and the $14 for parking each day.
Everything was great!
Our room was so close to the venue.... Some parts of the hotel were dated but it actually played into the charm of the hotel and venue... Not for everyone bout it was great if you are seeing a show or want to be close to Shelter Island and Point Loma.
Very comfortable beds, private entry lanai, lots of great pillows, beautiful lush landscaping. Live music every night, friendly staff. Would definitely recommend and will absolutely return. Parking was tight.
Really pretty location and views. Process of getting in and out was awesome. Also very cute rooms. The Ac wasn't working at first (was fixed later), our bed was extremely hard and uncomfortable, extremely noisy in the morning, and ceiling was ugly.
The concert was good, but fold up seats jammed together too close. I booked a king premiere room months before our stay. Put into a queen. The carpet outside the bathroom on both sides was soaked from leaking shower or air conditioner. Patio had a "view" of the parking lot. Staff totally did not care, manager said room times booked are not guaranteed. I showed them the copy of the internet page that said "king premiere." So sorry they said, but it was not believable.
There was a lack of organization. We were assigned occupied rooms twice. The final room assignment needed housekeeping before we could settle in. The walls were extremely thin resulting in disturbingly loud night time noise. The carpeting was very old and smelled stale. As a result we never felt comfortable in this room.
The rooms are always in top condition. The pool area feels like Hawaii, the parrots and koi fish are a nice touch. The restaurant prices are reasonable for breakfast at such a nice venue. Many great placed to eat within walking distance. They are remodeling the rooms along the back, but even our room was so nice that I feel that it didn't need a remodel. The construction noise is minimal and not a problem.
Gen, at the front desk, and Joanne, in the restaurant, were both wonderful. Room could use some attention - carpet needs to be replaced, and wallpaper was coming off one wall. Upholstered chairs need to be replaced or recovered. Nice patio, lovely bathroom, great room location. Took more than an hour for fresh towels to be brought out to the pool,after two calls from the pool bartender. Took three requests to get our room cleaned one day.
location , friendly construction, unable to find my reservation for quite sometime. not in the system and had to go to main office to get it cleared up
The view from the balcony was a direct line to the waterfront and the Star of India. The room was very clean. Breakfast is provided at the attached restaurant which is a nice facility. Transportation is provided to and from the airport and to the cruise ship terminal. The location is convenient to walk to Seaport Village, Little Italy, local bus line, the zoo, Gaslamp district, multiple other restaurants, as well as pharmacies and shopping. There is no need for a car. The lobby area is being remodeled and I knew that when I booked. It was a little dusty, but not inconvenient in any way. However, although the rooms are very clean, the furniture, wall coverings, and carpet are looking a little tired and worn out and in my opinion, these are the areas which should be updated.
The included breakfast as well as the shuttle to and from the airport
There is a free shuttle to/from the airport. Each room contains a refrigerator, microwave, coffeemaker, safe, hair dryer, and iron. I was given a voucher for free breakfast buffet in the attached restaurant and the staff kept it well-stocked, even when it was nearly time to end the buffet. I flew in early and the hotel let me check in early without charging an extra fee. There were several issues with the condition of the room. The refrigerator, TV, microwave, and lamp were all broken. I attempted to restart the fridge and the TV by unplugging from surge protector and plugging directly into socket, trying different sockets, etc. but was unable to get them going again. A very nice maintenance man did some trouble-shooting and was able to get them working with a bit of effort. The switch on the lamp was bent, loose, and shorted out. Cleanliness was also a problem, maybe because of my early check-in. A used towel was stuffed under the safe in the closet. One bar of soap in the bathroom had gotten wet and was unusable. There was a curly hair on the bathroom counter. There was no lotion. Overall, the experience was NOT what I expected from a $200 per night hotel and I do not recommend it.
Great location, very clean and comfortable. I would stay there again.
enjoyed the breakfast and the comfort of the room. Very clean and the maid service was excellent everything was fine
Excellent location, airport shuttle, close to public transportation, breakfast included Parking fee
Localization is good. It is a good relatioon cost/benefits.The room is nice. Lobby could be pretier!
The price is reasonable and the location is excellent. The rooms are spacious. However, the soundproofing of the walls is suboptimal. I found the restaurant and the breakfast menu mediocre.
The staff was very professional and friendly The amtrak train was quite annoying blasting its horn all night
Even though the hotel was unconstruction, it had great service. Good room for a good price. We only stayed for one night and everything was great. No complains about anything. Highly recommended this hotel its rest the pier and has good restaurants near as well.
It was close to the water. Very comfortable. Remodeling so it will even be better when that is completed.
Nice urban modern boutique hotel with great location. Park a block up for $15/night. Would definitely stay there again.
I loved how helpful the staff was. The interior design is very modern and gives you the home feeling of comforability. I would definitely pick this hotel if I were to come to San Diego again. I was running a half marathon and had to pick up my car at 4am from valet and they took a little while to answer the phone. So that was a bit of an inconvenience.
The location and design is great. The staff is nice. The rooms are comfortable. A microwave & fridge would be nice.
The bed was super comfortable. I like the European duvet style without the bed cover that doesn't get washed. The whole hotel was styled in a very contempory, upbeat and cheeky sort of way. There were many thoughtful touches I appreciated. I had a quiet night of sleep in comfort.
It was a nice place. They charged me a daily parking rate in addition to the other costs. This was an issue because I did not realize they were charging me.
The hotel was 15 minutes from a bunch of places, so it wasn't too bad as far as convenience. The description said free wifi, but wifi was only available in the lobby. We'd called for desk service and they were so slow to respond and bring what we requested to our room. The suite itself was mediocre at best, but at least it was clean. Really, really small bathrooms though and the windows were so awkwardly placed. If you opened the bathroom window, people passing by got a direct view of you on the toilet, so thats uncomfortable.
Very unique and interesting hotel. The staff were friendly and our room was neat and clean. The hotel is located in a cool part of the city with plenty of nearby restaurants and bars. I would definitely stay here again! The attached restaurant near the lobby was over priced, in my opinion, and the service could have been a bit better. For example, the server knocked over my wife's coffee and made a mess on the table, but they never cleaned it up. We had to use our napkins to do it ourselves. Not a huge deal, but could have been better.
I loved the huge bed and linens were nice. Staff was very friendly and the bar was cayuuuute! My room had dusty lampshades, and picture frames. The corners of the bathroom floor were dirty with debris and some hair from the previous guest.
Friendly knowledgeable staff. Good location. Quiet and clean.
close to our daughters home
no microwave and refrigerator in the room.
Comfy bed. Great value Bathrooms could be nicer.
It has a great authentic retro look and the lobby and cafe (good food) were great places to hang out. Staff was friendly. The walls were thin and there was a noisy family in the room next door. However, the staff spoke to them and they quieted down so sleeping was not a problem.
Most of the staff was very friendly, and the decor was nice. The walls were paper thin and you could hear absolutely everything. Our first room was over the parking garage entrance, and would shake like a small earthquake each time the garage door would open. After requesting a change, we were put directly over the lounge, which pumped loud music into our (2nd story) room all night. The rooms were filthy, with mold growing in the bathroom, and years of filth piled anywhere the vacuum did not immediately reach. To top in all off, on our way out, my wife decided to take a few pictures of the pool. There was one person sitting by the pool (on the side opposite of us) obviously vaporizing nicotine, so the hotel staff decided to come yell at my wife and I, threatening us with fines for smoking. It was aggressive, rude, and forceful, when they had no idea as to the actual situation. I would NEVER stay here again.
Had the old Hollywood feel and look. The staff was very friendly and very helpful. only neg. was the reception on the TV.
We LOVED our time at The Lafayette. It has such a cool vibe and the staff was so kind. We had our toddler with us and he had a great time in the pool and getting stickers from the front desk staff. We can't wait to go back! There are weddings and events on Saturday which was loud, but they stopped right at 10pm. It looked so fun! So we didn't mind.
Location was excellent.
Great, Great, Great. The Bristol was one of the best hotels I have ever stayed in US
-price was good , location , LCD Tv ,all the staff were friendly , clean room there is no ice machine in my room level
Close to venue, great people in all areas of the hotel. Loved the bath soap.
The personel was not that efficient, but definetely friendly
Close location to the shopping center, restaurants and convention center.
It was centrally located The room was old, smelled weird, horrible wi-fi that kept kicking us off, mini fridge upon request?! Overall felt the price did not match the quality of room we received. Would NEVER stay here again or recommend to anyone!
Friendly, good price. Noisy, sketchy area, long walk from 5th ave bars, outdated.
Perfect location, walking distance to gas lamp district and mall across the street. Quiet and comfortable. Good price. Free wifi. No fridge. Expensive valet. No breakfast.
room very comfotable.excellent location.Contrary to your information,there is a restaurant in the hotel.
My girlfriend and I enjoyed this hotel. The staff was very friendly and accommodated our stay. The valet personnel was also great. Definitely recommend staying here. There really isn't much to complain about for this hotel. The only thing was that the hallway smelled like residual cigarette smoke, but the rooms themselves did not smell like smoke, which was great.
Location, size of the room, staff No smoking rooms and we got stuck in the lift which was terrifying!!
Great pool and outdoor lounge area. Room had a view of the air conditioning units and rooftop junk. Nothing else. The bed are the hardest and most uncofortable I have ever had.
Beautiful hotel and very clean! The hotel hot tub was under repair..The first night was very noisy! Parking was expensive.
The bed No free wifi nor movie channels
Although the hotel is in process of renovation this did not affect me, except perhaps that the room rate was lower. The room decor in the older room that I was in was dated but not horribly so and it was a clean, comfortable suite. Felt spacious. I had a very hard time getting connected to wifi in my room on the 15th floor. Staff tried their best to help and arranged a tech call for me but after the call I lost the connection again and could not get it back.
Staff was excellent accommodations were up to par! Nice new and clean!! Nione
This guest did not leave comments about this hotel.
Excellent location, free breakfast on rooftop, suites very comfortable, everything worked.
The suit was very good and the staff wer excellent Saturday nights are noisey
Comfort hotel situated in the heart of the historic Gaslamp area. Great. -
First room was tiny but was able to move to a suite and very nice. Good location. The first room was a mini suite but was tiny.
location the breakfast
The free breakfast on the roof was a pleasant surprise. The price for overnight parking is pretty expensive. I believe it's roughly the same as any other place I've stayed in the Gaslamp, but it's still a lot.
Hotel is beautifully appointed, and is very reminiscent of a European style of hotel. Downtown location is convenient to nearly everything, and the area bustles with excitement on weekend evenings. The Staff were extremely friendly and helpful. We liked it all.... just be prepared for an active social scene outside your window on the weekends!
Location Staff was kinda of rude. Valet was rude and expensive!!
Gaslamp Plaza Suites is a very nice boutique hotel. Wonderful rooms and views from the suites. The location is great!
Very very good hotel I like it
The location was very good for our purposes, business and shopping. The building was interesting. The amenities were a bit lacking (ie. no shampoo or soap in our room). The view from our room was very nice. The breakfast was not good though we enjoyed the rooftop dining. We wonered if something could be done about the noise from the airconditioning/heating unit on the roof.
Guest Services gave us a bottle of wine to celebrate our anniversary & birthday. The room was very spacious and they upgraded us. The location was at the epicenter of the Gaslamp District. Perhaps if we didn't have a baby w/ us, we wouldn't have minded, but the noise from outside was extremely loud until about 3:00am. Again, if we didn't have a baby w/ us, we probably would have been down there but it was very hard to get rest and the baby kept waking up as well. We stayed here with the intention of staying close to the zoo. But this is not a great place for families. Good place to stay if you're planning on staying up late and partying at the Gaslamp District. The rooms had a funky smell too - especially the bathroom. But then again the building is really old.
Enjoyed the location of the room! House keeping were polite, friendly and hardworking! It was clean! Staff was friendly and professional as well! We had to renew our card twice because it did not work to unlock the room nor to let us out of the parking lot.
Clean, up to date
No free breakfast available. Paying for parking is ridiculous I'm a guest I should have free parking. The front lady who helped me checked in was rude.
The staff was friendly and welcoming. The room was clean and spacious. Very modern and everything was up to date. Nice and quiet.
bath mat to prevent slipping clean white sheets note paper and pen beside bed. No fridge available] No microwave available carpets are all grubby parking is extra money and for someone alone parking has no security guard. light next to bed did not work properly ice machine was not easy to use and you had to go out into the hall to locate it. door key card took a long time to work No help with luggage to and from car in the heat!
Beautiful hotel for a young couple , decent price for a beautiful hotel. Loved our stay here.
Location was great! Restaurant was close, freeway access were close, commuter rail close, security present. Bathroom toilet had low water line, sink water flow was low, the tube had a slow drain, and the television would go on any off every 15 min.
Beautiful interior. Helpful staff in the lobby and valet. Who doesn't like to sleep in while on vacation? I definitely do, however during our one night stay in the hotel we woke up to loud staff twice. Once at 10 pm, when a house keeping staff knocked on our door to ask if we had changed our room or had switched rooms at any time. The second time we woke up due to noise outside our room was in the morning from loud radios, I'm assuming was from the cleaning staff as well.
Loved the central location, restaurants and shopping nearby. Beds were comfortable and room was clean. Elevators we're going through an upgrade during our stay, so staying on the 10th floor was challenging at times.
It's a great hotel clean and friendly staff. The location is great there's a lot of shopping centers around there Parking is expensive they should have like a one time pass fee
The rooms and the facilities were fine, clean and cozy. The hotel was in a great area surrounded by different restaurants and stores. I thinl is a joke that being a guest in the hotel you still have to pay for parking lot which it should be included with how much they charge you per night
Clean, comfortable beds. Innovative elevator designs. Showers not intuitive to use and no instructions noted. All available plugs in room near bed side and desks are low power and loose (half the time my phone and tablet would not charge, and when they do it takes over 5 hours to charge fully). Balcony door will not close and seal freeway noise fully. Loud traffic noises. Onside restaurant very expensive for breakfast.
Very clean , great customer service , good price I say average for the location I really really didn't like that they charge me 10.00 for parking my car in their hotel ... the street was full of car so I didn't have a choice .. and that was my deal breaker I will not use this hotel ever again . .. I have stayed in other hotel in the area with no one charging me for parking ,specially while I'm a guess paying .. very disappointed on that ..
proximity to various sites. There was a lot of construction going on in the hotel and that was not disclosed before we booked it. I probably would not have stayed there if I knew that. Also, other guests were rude and running around and slamming door at all hours. I guess that is to be expected at a semi-low cost hotel. Plus, the website stated that all rooms come with a microwave, which ours didn't and when I mentioned it to the front desk on checking out, they asked if I had requested one. I stated that I did not because when I booked the stay, it said one was included. Didn't need one until the night before we checked out.
Close to Tiki Oasis at Crown Plaza. Very costly, maid and other staff member gabbing outside our door, children running up and down hallway on breakfast floor.
It was clean, comfortable, a convenient location and a good value for your money. The free breakfast was better than expected. The staff was very accommodating when my room wasn't ready on time and immediately provided me with another room that was ready. I didn't like that when I arrived at 4:00 PM for check-in, I was told that my room wasn't ready. We had somewhere to be and needed to freshen up, so I had to ask if another room was available. I appreciate that the staff accommodated my request, but I find it odd and off-putting that my room wasn't ready at check-in time. Also - it was very annoying that there were no black-out (or even thick!) curtains, only sheer curtains. It was also very annoying that we were level with a road so that when every car drove by, their headlights flashed brightly into our room.
Liked the location and amenities very much. The staff was accommodating and courteous. The breakfast was more than adequate with a clean dining room. Location was great for our activities. We certainly would return again:-). Only thing was the scratchy paper goods:-(
The beds and pillows were comfortable. Terrible location with tiny parking spaces, even for my compact. Dirty! Terrible breakfast. Loud!
I made reservations at this location via kayak and upon arrival I was told by the shift supervisor that they were over booked and did not have a room for me. After hearing this I watched 2other families check in!
nice room, facilities, great pillows noisy, doors to guest rooms slamming made loud noises
good service, central location Smelled like cigarette in non-smoking room, tried twice to deodorizer but did not work... Hotel staff did not offer any other options.
We had an Awesome time in San dieago, and the hotel was perfect for us.
Location Overpriced for the age of hotel. Paint falling off the walls. Carpet coming of the borders of the room. Very noisy while I was trying to sleep early morning. Air conditioner didn't have a heat setting so it was freezing in the room the whole time. Giant crack in the bottle of door that was not sealing and letting in more cold air.
We loved the trees and green all around the premises. Very good location. Quiet. Nothing
Very close to all attractions Nothing around that can be reached walking
everything was great. clean and comfy
I didn't like how they played the music by the pool all night long. That was super annoying
The cleanliness of the hotel. Except there was mildew on shower tiles. They charge you an extra $22.54 per pet per night. This is not told to you at all but you sign paperwork stating they are going to charge you when you check in. They don't tell you and you wouldn't know unless you fully read the small print. So get ready to pay extra then what you paid on Kayak. Also get ready for them to watch your every single step when your outside your hotel room. Talk about stalking.
Comfortable beds, simple, fast check in and check out
Clean, efficient check in
Muy buena atencion Mala conexión wifi
Bed was comfortable. Room renovations were nice. Price was good. Parking lot well lit. Old single pane windows hard to open and didn't do well for noise. Right next to the freeway, so a little more insulation would have been good. Refrigerator and AC were noisier than expected. Keycard didn't work. There was no toilet paper in the bathroom. Charged my credit card the next day for use of the in room safe even though I didn't use it. I do not appreciate being nickel and dimed especially, if not informed in advance. They should have just included the cost of the safe in the room price.
Great location. Comfortable beds. Friendly staff. Cute "beach" inspired decor. This hotel was under construction during our stay. They need a few improvements...double paned windows (the freeway is VERY noisy), towel rods and small overlooked details.
The hotel was clean but my moms complimentary water had already been drunk half way, the room was decent but as soon as we arrived after a long flight there was no hot water through out the entire hotel. We asked when it would be fixed and we were told we would have to wait till the next day. We had to be up very early the next day for a marine graduation so that was very inconvenient for my family and myself so we decided to cancel our reservation and made our way to a hotel that had running hot water. The customer service andno running hot water. Especially for the price.
Room was very clean and comfortable, one of the nicest hotels I've been too. Staff were also great particularly Yessica who checked us in, made us feel very welcome. The mini fridge in the room was disappointing it worked but did not cool well at all. It was room 112.
Recently renovated hotel with nice hardwood flooring! Price was great, room was always cleaned in a timely fashion, and staff was really nice. The bed was also very comfy and it was great having a fridge/microwave! Had a family above us whose kids would run back and forth at very early hours (definitely not the hotel's fault, just maybe put families on lower levels??). Would be nice to have a better breakfast. Had one tray of pastries and coffee. Even putting out cereal, some fruit, and maybe bagels would be better!
The staff friendly and polite, responsive there was signage at the entry that the resort is celebrating 50 years. It looks every bit like that. The carpets were in bad shape, there was a moldy musty stench in all rooms that was very hard to adjust to. There were moths in the room which is something I haven't seen very often in any hotel. No fan in the bathroom. Definitely the worst Hiton I've stayed at and not worth the money.
For vacationers, not for business travel. Rooms are large and comfortable, though hotel is far from a "luxury" resort. Remote from downtown San Diego. Restaurant/bar closes early.
We loved the pools and the views of Fiesta island! We loved how quiet the resort was the live ducks in the pool areas were so awesome and the shower head was amazing The elevator in village grande was very loud it was all we heard our whole stay even over the tv! The coffee in the rooms might as well be hot water it was not good!
see my yelp review see my yelp review
The pool and hot tub were great fun for the kids. Nice view, clean, not crowded! The room was spacious and the grounds were peaceful. We waited almost an hour to get our dinner, which for kids is not a good thing. But it was apparently a busy night with a large party in the restaurant, and the food was delicious, and the hostess apologized profusely. So all in all, not so bad.
Waterfront activity options Parking was not convenient - getting in and out through the gates was annoying. Some of the common areas should be updated.
Staff was beyond attentive, when we first arrived the person at the front desk asked us if we were there top celebrate. I said yes for our anniversary, from there everything was so amazing. They gave us a complimentary upgrade to a bay view room, the morning staff sent us roses, teddy bears, robes, sandals and two cards saying happy anniversary. I've never felt this special in any hotel. Definitely will come back! !! Parking was an issue but manageable.
Loved everything about our exoerience The pool could have been a little cleaner
I found dirt and bugs (flies) in my food while eating by the pool area and the people at frescas said it was seasoning and the dirt was olive pulp. I know the difference and the was mad I was eating and feeding my one year old. I still had to pay for my food. It took the servers way to long to deliver. One of the people at the front desk never sent up the towels I asked for And the food was nothing I couldn't make. Not gonna lie I was WAY disappointed.
Staff was great. Very friendly and helpful Carpet looks old
Very convenient to the Gaslamp Quarter and walking distance to the Convention Center, Navy Pier and the Coronado ferry. Beautiful building and nice updated rooms.
They went above and beyond when I requested to have a surprise bubbly in the room before we got there. No parking lot.
When I called to ask a simple question about the parking. A snobby person answered and it sounded like they were forced to talk to me. He wasn't genuinely friendly and didn't make me feel comfortable to stay at your hotel. You Need to improve on bettering your customer service.
Historic charm. Quite a bit of street noise gets into room.
Great Location, walking distance to the downtown area & and just 15 minute walk to the Coronado ferry! Friendly Staff n/a
The Hacienda came through for us with flying Mexican colors on Cinco de Mayo Weekend The hotel staff must be commended from Jesus the Hotel Manager to Celine on front desk staff to Kasandra in house keeping. You all deserve a big Cinco de Mayo Gracias!! What a view and sounds of the Old Town Cinco de Mayo festivities from our balcony. Muchas Gracias Hacienda - we'll be back !!! Nada !!
Location was great
Location was across the street from Old Town. Finding parking on the street on a weekend was almost impossible. You have to buy a parking pass from the hotel for an extra $16 per day.
location, layout of hotel (multi-levels, outdoor), clean rooms, beautiful views, pay for parking, confusing layout of hotel, rooms were a little outdated
The view was beautiful There was no parking in my section of room stay so I had to park and the other side of the building and to top that off I had to go up 75 stair steps 4 total flights because the elevator was out of service with luggage it was even harder very disappointed with that situation
This is a beautiful Hotel above San diego's Old Town with rooms in different buildings set on the hill, The look is old Spanish style with open patios and fountains and an amazing view all the way to the bay. There is a very good Mexican restaurant on the premises with breakfast included that is much better than your average included breakfast. The staff was courteous and helpful and they seemed to like working there. I was there 4 days on business and very much enjoyed my stay. The only issue might be for those who are challenged with stairs.
Rooms good space- How CLEAN the rooms are and the small extras provided ..Water btls- coffee extra Towels on request. Hotel in the center on the city street event. perfect for walking no- car traveling. needed. Hotel Cafe available again very nice. all the staff ready to serve and extremely friendly. We have enjoy our 2nd year now at this Hotel. we had a Fabulous stay!!!
I liked the location, cleanliness, and that there is a restaurant/bar on site. The airport shuttle is a plus. The shuttle services only takes you to the airport, the restaurant/bar is expensive, and the layout is confusing if you stay in building 6. To get to building 6 you have to go up stairs unless you can park in the parking garage.the doors have gaps under them so small critters can get underneath.
The venue and area was so beautiful. It had everything there. Will definitely come back The elevator was broken.
Traveling on business - very easy access from airport and to the clients I worked with. There is plenty to do within walking distance being in Old Town - or you can stay at the Hacienda and enjoy their amenities. The staff at the Hacienda were welcoming and accommodating to any request that I had.
Hotel advertises they have shuttle service, called before booking to confirm shuttle service but was never told its within certain hours and areas. construction going on, detour is pretty bad when you are at the end of the hotel.
It was in a fantastic location close to Old Town, and San Diego State Park. Rooms had small kitchen with all necessities available for our use. Breakfast was included WiFi didn't work consistently, property too spread out. Had to go through so many gates, and up and down stairs to get to pool, and restaurant where breakfast was served. Depending on who was on duty, the desk clerks were rather passe' about helping us figure out how the bus system worked, or answering questions about the property and how to find the pool, restaurant, etc. One night we used the elevator to get up to the restaurant to go to dinner, and by the time we were finished with dinner and on the top floor, the elevator was out of order, and we had to use the stairs. For us this was no problem, but we saw a woman who could hardly walk, and what was she supposed to do in this situation? I do have to say that we liked the location so much that we will probably stay at the BW Hacienda again. If I had small children, all the stairs would have been a nightmare!!
This Hilton had a quiet peaceful atmosphere. You don't even know you are near the airport. It's location is gorgeous. It's right on the bay with a walking/jogging/biking path along the water. The rooms were very nice, new and clean! This is now pretty rare but the staff was friendly, helpful and truly wanted to us happy. I don't say this lightly. We loved our visit.
Clean well appointed and connected to airport
The marina view was great, lots of boats, very relaxing and visually appeasing. The room was clean and spacious. The bed was very comfortable and the pillows were perfect. The room didn't have a fridge, but the ice machine was across the hall. The parking fee is $21.
Great location, lobby is unimpressive but the rooms have recently been refubished and are excellent. A fairly small hotel with great views of the San Diego bay and a beautiful marina.
We enjoyed our stay. Great Marina view and clean hotel. The beds are too small for people with small children.
I had a good beer in the bar, and the bed was soft. The shuttle driver was quite polite from there on besides the bed it was terrible customer service at the front desk, the pea soup green and brown color scheme made me want to get sick even before the over priced breakfast made my girlfriend and I after we paid for a breakfast that was terrible, sitting next to be 1 ounce and $4 dollar juice cup. I will probably never stay at a Hilton branded hotel again after this stay. I drove the entire coast, stayed in hotels the whole way and I would stay in motel 6 before this hotel again.
The location near the airport yet with a beautiful view of San Diego with a walk along the harbor made it a wonderful choice. Accomodations were comfortable and clean.
Lovely hotel and the location was very quiet. Beautiful views of the bay and the pool was empty. The staff was very friendly and I really felt like I was on vacation.
Location Requested quiet room with king size bed. Front desk clerk told be they set aside a room for me overlooking the ar conditioning unit. She asked if I would like to change to room with view but it had 2 queen beds instead. I agreed.
The view was gorgeous.
BEST CUSTOMER SERVICE (BRYAN)
Manager was nice fix problems right way. I remembered my name every time Night staff seem to be mad that we need something or acted like they did have time for u
The smell of the bathroom, it smelled like sewage pipes. The bed could have been more comfortable.
Loved it I'll be back in a few weeks!
The place was ok and near the center The climate was realy noisily and you hered the landing planes...
Loved the location, it was close to everything. When I checked in my credit card was overcharged. (I was aware of the fee's needing to be charged upon check in) However, the charge my card pended on was way over what was proposed.
Very friendly staff. Great service with the shuttle from the airport. Room was clean, but was easy to hear noise from outside. Wish breakfast had been included.
Great location and price. Decent rooms with great amenities like a mini fridge and microwave. Perfect affordable place to stay with friends when hitting up Little Italy and Gaslamp. More like a renovated motel. Beds are serviceable at best. Only valet parking. Bathroom door didn't lock. Rooms towards the street can get loud.
The location was perfect. Went to crssd music festival and it was a ten minute walk to the venue! Awesome boutique hotel that was very cozy and clean.
The inside and how bad the paint looks terrible elevator its run down
This place was clean and comfortable. However, the walls were paper thin. You can hear everything from people walking outside and starting cars to people talking at a normal volume nearby. Really terrible when the drunks returned to their rooms around midnight and 2 am.
Nice staff, good location, and not too expensive Small rooms and a lot of noise
The location was nice. Its basically a converted motel, the rooms are small and the AC doesn't work. I tried multiple rooms blasting the little units at 62 degrees and it still about 80 degrees in the room late into the night. I barely slept.
Charming hotel in the heart of Little Italy. Location is perfect for those wanting to explore the city and be close to Gaslamp. The staff was nice and the hotel had a lot of charm. Really clean as well! Would definitely stay again (but maybe would request a room with double beds just to give us a little extra space...) Rooms are really small. Parking wasn't available our first night which I wasn't expecting. Once we did get a spot in the lot, all the spaces were really tight/hard to park in.
Well decorated. Good furniture and fixtures. Cool design Pricey for what it is
The location was great! Everything in Little Italy was walkable. Wanna go further? The trolley transit system was about two blocks away. Also, they have an underground garage structure available at $20 per night. The garage was fully protected so there's no worry about your vehicle. My 8 month old son decided to poop in our bed around midnight while I was trying to change his diaper (dark lighting and half asleep). We stripped the sheets off, and then found out that the hotel didn't have any spare bedsheets because laundry didn't come back from the cleaner until Tuesday... It was Monday night. So, don't change diapers in the bed at midnight...?
Location was nice and room, somwhat small as reviews said, wasn't a problem at all actually. Comfort was better than expected. Elevator is slow. Noise from the train was really annoying, especially when your room is on one side of the hotel. They need investing on better isolating windows about that. Wifi never actually worked in the room (4th floor) and I needed to go on the business room, cafe or to pick up a free guest wifi from another building to have the internet. It's so easy and cheap to have a good internet that it's really a drawback nowadays to not have a stable connection.
Excellent value, central location, efficient staff.
Bad experience. When we arrived, I was informed my reservations were canceled, I never canceled, and were given a lousy room. High hotel foot traffic late into the night that was very loud, no tv remote, crappy tv, super small room, overall a horrible stay!
Location is right in little Italy.
The staff were very friendly and helpful. I enjoy the morning coffee and pastry. Lovely modern rooms. It was nice to have parking at the hotel but it was fairly expensive. The gym was also nice to have but very small no more than three people could use it at a time.
Wonderful location and reasonable price! Everything close to get like airport, amtrak, sea port, downtown and a cozy cafe is just next to! Carefull, this hotel has a big but gentle huggy hotel dog.
The hotel was in an excellent location, near Little Italy, with great restaurants and pubs nearby. The room was small, very European like, but very clean and recently updated. The Saturday farmers market, right out in front was also a fun plus.
The room was small, but overall the hotel was fantastic. The staff was extremely helpful and friendly, and the free pastry/coffee in the adjacent café was a nice treat.
This is a lovely hotel and I would stay there again. Wish I stayed longer to try their spa but it was a quick 2 day business trip and literally in and out. I did dine at Avant and had the crab and pear salad. Very good but not big enough for a meal alone. My CEO had the lamb and my friend had the free range chicken and they very much enjoyed it. For dessert we had the delicious chocolate trio and it was enough for 2-3 people so we shared. My CEO learned of a death in his family upon arriving to the hotel and they sent a complimentary bottle of wine and cheese to his room. I thought that was extremely generous and kind. The staff really went above and beyond at every turn to make my stay as pleasant as possible. Thank you RBI! I stayed in the Greens on the top floor. Nice view of the golf course and fountain; however, my room was in the middle of the building and you had to walk to either end of the long building and climb stairs with luggage to get to the top floor as there is no elevator. The parking spots are very small and I had rented a standard size suv so I had to park further away from the building than desired. Overall, just small stuff.
The staff makes you feel like you're royalty!
Beautiful room and grounds, even smelled wonderful everywhere! A few too many kids running around but hey its a family resort. I was there on business.
The setting is beautiful, very peaceful They advertise a shuttle to take you to and from the hotel within five miles (there is no means of transportation or anything within walking distance) yet there is no shuttle and while we requested the service several times it was never an good time for staff to drive you into town.