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Beautifully designed hotel and conference center - a peaceful place in the city. Very convenient to Emory University
the location, it is across from Emory University, so I could just walk to see my daughter
Close proximity to Emory, ample parking, early check in accomodated
The beautiful facility and easy access to my conference
The hotel is beautiful and the rooms are large and comfortable. The Club Room food was mediocre and the service was horrible. The Club Room itself is beautiful and relaxing. The shower did not get hot enough.
Very friendly staff For the price, I would have expected internet access would be included. I was disappointed to learn that it cost extra.
Comfortable room. Nice facilities. Friendly staff. Overall a great experience. The closed captioning was not working on the tv
Convenience of food and drinks without leaving hotel.
The Frank Lloyd-Wright inspired architecture and furnishings are beautiful and create a peaceful atmosphere for the lobby and meeting rooms. The bedrooms were nicely appointed, clean and comfortable.
It was a nice hotel. Clean and very friendly staff. I didn't like the fact that we were charged to use their valet parking and we were guests of the hotel. That is ridiculous. No discount no flat rate for days spent there but charged for every single day.
rooms were nice, but the entire staff was really incredible very friendly group not much in close walking distance
The staff was absolutely fantastic! Always cheerful and willing to go out of their way to help. Very clean and beautiful decor. There were two MAJOR drawbacks. First, there weren't any curtains on the windows. With the light from the city, it was SO BRIGHT in my room that I couldn't sleep. Second, the walls were so thin that I could hear EVERYTHING my rowdy neighbors did until 3am
The staff was great! They went out of their way to make sure we had everything we needed. Loved everything
the staff is friendly and location is nice i did not like the breakfast. the fruits are not fresh and the scrambled egg is like the fake egg from McDonalds.
Nice hotel. Very good value. Very close to Coke headquarters.
I thought the room was well appointed and very up to date for business travel. On the website it says you can park yourself.....they only have 5 self parking spaces. I was not surprised to pay for parking although $26 a day is a bit steep....especially when this is a hotel without room service or daily housekeeping!
Breakfast was awesome and room was very cleanly. No.
hotel room was very nice everything was good
Location beautiful room. Site lies about free parking. Only 5 spots available for free parking and people not staying at the hotel Park there. I was ripped off with 26 dollar valet after being told free parking. LIES!
The staff was amazing. They upgraded me at no additional cost. The room was very spacious. Location was great. It was walking distance to everything downtown. I can't say enough about the staff. The manager in charge of check in was impeccable. The only this I didn't care for was the noise from the busy street at night. That being said. The hotel is downtown. Something like that is to be expected.
The staff was always friendly, the room was clean and modern, and the front desk quickly replaced our hairdryer when it went out. Free breakfast and wifi were great! They held our luggage for us after checking out but before heading to the airport. The bar was only open from 5-10pm.
The staff were really helpful and friendly. I felt very safe here. Nothing
Everything Nothing bad to say
I enjoy the hot breakfast and the snacks at the end of the day. That area was a great place to congregate after a long day with colleagues.
The room was absolutely amazing. Sidney, Ellie, Kay, Joy, and Carolyn were a blessing! Will definitely be staying here again. It would have been nice if breakfast would have been included.
JD at the front desk was extremely friendly and informative. Also very professional. Pillows were flat
Location is awesome, everything you need is within walking distance The bathroom is TINY! It's difficult to even enter the bathroom due to how close the toilet is to the bathroom door (less than an inch clearance when opening & closing door...no joke)!! And the toilet is WAY to close to entrance to shower! And speaking of showers...it's very small too!!
Everything about the Hyatt Place Atlanta Buckhead was excellent. The staff, breakfast and housekeeping were outstanding. There wasn't anything I didn't like about my stay!
Front desk agent Keysha was amazing
Very modern and sophisticated room. Couch/Living area separated from the beds by a wall divide which was very nice.
The staff was very welcoming and the room as perfect. Check in and out times allowed us to enjoy our stay. Wish breakfast was a bit later on the weekends.
Location and parking were great. The bathtub would not drain. Very gross.
Room was very dusty! Bathroom fixtures were all loose. Bathtub did not drain properly. Room door was coming off the hinges.
People were fine Room,mainly the bathroom was horrible! Grout missing, mold on shower curtain. Disgusting.
Beautiful lobby Room very small, paint peeling in all rooms, looked dirty. By vent towel with plastic bag taped to it.
The proximity of the hotel to major tourist attractions is great. Easy walking distance to the them all. The hotel was looked worn and rather unclean. The rooms were cramped. My TV did not work. After 3 attempts by the staff to make it right (and two comps on my bill) they move us to a different room. The staff did everything on their power to make it right for us, but I think they were handicapped by the facilities and resources available to them. Hilton needs to make an investment in this facility!
The staff were all friendly, and the room was pretty nice. Although the valet guys were really nice, they did get pen on my leather seats. the room didn't have a fridge.
restaurant was nice Only valet parking available; one-hour free wi-fi only
Very nice room and very comfortable I had to wait to long to get checked in due to rooms not being cleaned yet.
Hotel looks like it was being renovated.. Wasn't a bad hotel for the price & was preventable & clean.. Fix bath tub drain & electrical socket in bathroom.. The room could use better lighting bc it is still dark even if the lamps are on..
We left a phone charger in the room. We spoke to someone, they told us they would call us back and we did not receive that call, and we still did not receive the phone charger. We can be reached at 404-200-3180.
The room was clean and the bedding was wonderful. The pillows were so comfy that I want to buy some from their website. Would definitely recommend. Ice machine was broken on our floor and the floor below us.
In order to exit the parking lot you have to get the front desk to buzz you out. They are terribly inneficient at this. More than once we sat in lines up to 6 cars deep while the first car waited for 10 minutes or more to get buzzed out.
really liked the modern remodel of the hotel. very hip and clean. everyone was really friendly and helpful. sadly, the hotel is located away from everything and you have to take cabs to get everywhere.
This is a very nice and quiet hotel. Very close to the subway and is in a very safe neighborhood. There was some type of pagent when I was there and I saw a half dozen celebrities. No closeby restaurants though.
Overall, satisfied with our multi-night stay. Rooms were nice and clean. Staff was friendly, BUT there was always someone 'hanging around' at the front desk who didn't need to be there. Sometimes housekeeping/maint staff, other times appeared to be friends of the desk clerks. Did impact my ability to interact with the desk staff.This hotel is accessible only from a one-way street and it was sometimes awkward getting to it. We usually stay at hotels with free breakfasts. Have to pay at this one and we chose not to.
Helpful and friendly staff made this like-new hotel a great place to stay. Super convenient to the Georgia Tech campus and Atlantic Station - for shopping and restaurants.
This facility is close to the GaTech campus and close to a Rt. 85 exit. The room was attractive and clean; the staff friendly and helpful. I heard no highway noise though we were near I-85. Food was available from a cooler near the front desk, but prices were high. A dining room and room service are available. No charge for parking.
Right beside the expressway between downtown and midtown; noise from the interstate is not an issue. Well-kept, well-run, modern, safe, clean environment, one of Atlanta's best bargains. Internet access is free and outdoor parking is free as well. Super courteous staff. Walk to and from the property to midtown attractions, short cab ride to downtown sights.
room not cleanno new towelsfront desk not answering phonehad to wait until next day to get service - place ''shuts down'' after 11PM
The staff at this hotel could not be nicer or more efficient. We were greeted by a friendly employee and check-in was quick. Our room was adequate, albeit too much furniture. The wait staff at breakfast was so friendly, we wanted to invite them to dine with us. We would have preferred a more diversified breakfast menu. Overall, the staff makes this hotel.
having stayed at a number of the EXPRESS catgory, i was expecting average to good, but this property was excellent or very good in all respects.
Great Value!!!!!!! I checked thoughout Atlanta & this was the largest room- 2Bdrm- for the money. Suite with full Frig and Stove etc The people there were very nice. I cannot wait to return
The room was very spacious, but very outdated. It looked like it had not been updated since the 80's. The room also had a funky smell.
The rooms were very clean. I was glad they still had smoking suites available. Will stay again
My first room had mold in the bathroom but they quickly gave me another room and the rooms are nice. The only drawback was was the billing. I had already prepaid my stay, but the hotel charged me again and the only response I was getting was that it will be refunded in 7-10 business days. I had to call corp. office to intervene and they said the hotel still had 48 hours to answer the situation. Needless to say this interfered with my trip I was going on two days after this one because my money was held up. Also, I didn't care for their so call free breakfast.
I have stayed at many Holiday Inn Expresses and I would have to say I found this one quite disappointing. It seems old and a bit run-down. It had a strange smell to it and just did not seem very clean. The work-out room was quite dissapointing with two old pieces of equipment. This property does not live up to the Holiday Inn Express usual standards and was rather expensive.
This old crumbling hotel is just plain horrible. I got burglarized...owner didn't care. I had someone call me at 4 am to try to get my credit card number and address...and it was through the switchboard! The guy at the front desk just shrugged. Do NOT stay here!
The hotel is nice and well situaded but the room was a smoking room. The suite was nice and big but the TOBACCO SMELL was FOUL, and TOTALLY UNHEALTHY . Travel online did not inform about that, did not provided a chose of non-smoking. Once at the hotel, the recepcionist, refused to change the room for a non-smoking one. He said the hotel was full, when it was not true.
Great Location and great Value! Only complaint, which is not a big deal, is that the water heater takes about 10 minutes literally to heat up but other than that, you cant complain! Also VERY close to Buckhead's finest diners/restaurants
Everything was perfect except for the housekeeper who didn't understand when we told her we didn't want service during the day when we were in the hotel. The kitchen and living area was nice as was the bathroom. Would definitely stay again.
Even though the hotel was a bit far away with only one farily expensive restaurant nearby, I would choose it again. A rental car is a must if one wants to go out and have dinner within close proximity. Breakfast was very good, with hot and cold items. Rooms were large, bathrooms a bit dated.
Great hotel. It's in a very convenient location, the staff were friendly, and the hotel room was clean and in great condition. I highly recommend this hotel.
All of the staff were extremely courteous, polite, and helpful.
Room was clean and more than adequate for our needs. Convient to the airport. The staff was very helpful.
close to airport older hotel and needs some painting
Room, food and bar. Not much at all. I think they need to be a little clearer on whether the free breakfast IS or IS NOT included. I was surprised I had to pay for breakfast!
The location and lobby staff. The horrible food service my first order of pasta was burnt with lots of olive oil and the bathroom had mold in the ceiling. The food took over an hour to deliver after I walked down to place the order because there was no menu available in room. There is no breakfast option and the food service sucked each time I ordered or attempted to order
Nothing - its only saving grace was its location close to the airport See above
Easy to get to, good breakfast.
I liked the cleanliness of the room. nothing.
Excellent staff very heplful
i DID NOT NOT LIKE ONE THING ABOUT THIS HOTEL!!! I did not like the fact that I paid over $400 only to get there and be told that i have to pay for parking. I do not like the fact that for over $400 breakfast was not included in the price. I do not like the fact that my reservation was screwed up. I also do not like the fact that they hallways feel like a sauna. and I do not like how they charge you a pet deposit but say its nonrefundable. that's not a deposit that's a fee!!! I booked a double bed and they tried to give me a single king. I do not like the part of town it was in. I booked at this hotel to avoid all the extra fees that comes with booking downtown only to get there and find out not only did I have all the same fees but I did not even get as much as I would have had I booked downtown. I WILL NOT EVER STAY AT THIS GHETTO HOTEL AGAIN!!!
Close to the airport, shuttle available, near several restaurants, clean rooms, good value.
Handy for Airport poor drink selection was better when Holiday Inn owned it.
The staff & Room was Great! Absolutely Loved the location!
The location is excellent, we attended an event at the convention center and were able to walk there as well as to shopping and restaurants. Very disappointed that our room was not made up in a timely manner. We left the room at 10 am and the maid was next door cleaning another room. We indicated we were leaving so our room could be made up. We returned at around 3:30 pm and the room has not been serviced. We had to request service and of course were inconvenined by having to leave the room.
Comfortable suite hotel with excellent beds and bedding. Well furnished living area and spacious.
The staff were great with handling any issues and problems that I may had. I had an issue with the pull out sofa sleeper but other then that my stay was great
It was walking distance to the mall and restaurants. The staff was wonderful. The sleeper sofa was broken, the sliding doors were not on the hinge correctly, the toilet kept clogging up and there were stains on the walls. The indoor pool was a little cloudy and the jacuzzi was covered up.
BBQ on open air, Disney park, Universal Studio park
Love the renovation! My room had a great view of what will be Suntrust Park. The bar area is cozy and kudos to the lady bartender who made my friend an awesome hot toddy to take to the room since he wasn't feeling well. The parking elevator is less than desirable.
the room was very nice. the beds were comfortable and the water pressure was perfect. a I didn't like the fact that when I went to check in they tried to give me a room with only two beds and I said no that is not what I paid for and they said well booking with an online company you cannot always guarantee that's what you will get. so I will probably not use kyak anymore or sheraton.
room service attendant very accomodating and went above and beyond to offer great service during payment conflicts; location of hotel great, access to highway/interstate, close to malls, restaurants and other resources within City. Insects in the bathroom and living room (large and small caterpillas) reported to staff but not written up or followed up to be taken care of; front desk communications were not good regarding checkin payment process and room service; gift shop attendant was rude; no bellhop service offered or available during checkin.
The rooms were superb! The friends we took down for the game noted that they hadn't stayed at a Sheraton before...we ususally book a Marriott. Your hotel surpassed everything we've ever experienced before. We had a memorable time and we will come back!
Great experience, very clean, and spacious Outside my window was a busy street so it was a little loud from cars traveling.
The location, staff, service & wonderful rooms
This guest did not leave comments about this hotel.
Very upscale room design. Best breakfast ever- GOOD COFFE Great staff Lobby bar very noisy.
The breakfast was very good and the room was nice.
Staff were so helpful for us who came from several states away !! not one thing!!!
By far the best and I mean the best hotel ever! Clean room very up to date and modern. The free continental breakfast was phenomenal. The staff was amazing and to top it all off The amenities were out of this world!! I will definitely be back soon!! I liked everything!! Perfect hotel should be rated a 5 star
Location/cost. First and foremost, the hotel overbooked and did not have a room available for me upon arrival. Second, the front desk attendant was smug and arrogant throughout my interaction with him.
Staff was very friendly, hotel was clean, and the morning breakfast buffet was good. They had a shuttle which was awesome, but they were not very reliable in picking you up at the time you requested.
The room size was nice. Room service did not arrive until late every day to clean and offer new towels.
Cleanliness and close proximity to downtown Atlanta, restaurants, and activities. We had some issues with staffing and their billing procedures. They lied and over processed (doubled) our credit cards.
Room was very nice. It stated smoke free hotel but you could smell smoke in the hallway.
The room decorations and newness Need more cleaning staff to accommodate early check-ins.
This guest did not leave comments about this hotel.
Great water pressure & hot water $28 a day for parking Hotel bar closed at 9
Comfy bed, good shower, nice staff, totally clean, good location, good deal. Be aware: Valet is only parking option at hotel: $28 per day.
Charged too much for daily parking and that wasn't mentioned until arriva.
Location is right off the highway.. Very convenient Parking is horrible & they shouldn't charge guest...visitors maybe
The level of service provided by the staff and the excellent shuttle service and staff
Marquis ( one of the staff members) knows how to please his clients by his friendliness , his accuracy and interest.
Staff was great. Use of limo within 3 mile radius helpful. Could walk to some shopping but not as close as would like. The walls were a little thin; I could hear the neighbors talking but, luckily, they did not stay up late.
Everything I wanted to see or do was fairly close.
All staff were very friendly.
I liked the shower head, the Wi-Fi, and the hardwood floors. I did not like the bed, it was too hard. Also it was the wrong room that I booked, however my friend and I did not care too much as we were too tired to say anything.
Comfortable bed, spa bath and convenient parking Nothing in particular
staff, room size, wi fi, breakfast, free courtesy car for miles. the picture on the tvs wasnt great but i wasnt staying to watch tv
very nice and attractive ,quiet and staff were wonderful. We love the buffet breakfast and yours is excellent is very enjoyable. the only thing was the beds they were so small.We felt like two sardines.The comforter was pretty but it was too heavy
Complimentary transportation up to 3 miles
First, it is almost brand new...so very clean and modern. Loved that there is a full kitchen, sitting area and a walk in shower. Close to Marta and grocery and liquor store. it was difficult to get my suitcase into the closet...opening too small.
Very friendly employees and they were very helpful No
updated furniture and cleanliness Parking was not free
Location was easy access to MARTA, room, nice breakfasts lots of choices and staff very knowledgeable about the area. Free Wi-fi was a nice perk Advertised year around pool--we figured that meant that it must be heated in the winter months. Nope! Freezing no way you could swim. Outdoor Hot tub was also not heated. It was kind of a bummer.
The complimentary breakfast each day was wonderful as was the dinner on Mon-Thur. Overall, it was great...BUT it would have been nice to be able to call for our car ahead of time. But that was so small compared to everything else that was wonderful!
Staff from the front desk clerk to the concierge was courteous and professional. The shower in my room had hair all on the curtain and walls ewwww