Pros: Flight delayed for a short time, explanation given- satisfying. Delayed flight info sent via text very helpful. Flight attendants and staff, very attentive, courteous, professional and informational. Over all satisfied with United airlines, thank you for my sucressful trip to Kansas City to celebrate my grandfathers 90th birthday!
Cons: Waited at the kiosk at the gate desk, took about 20 minutes for an agent to appear and help with customer service.