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The location The parking was pricey
The Breakfast service in the Dining Room was vey poor. Long wait for anyone to serve the very slow service for Coffee and Juice then again along wait for the Meal then service got real bad as no one came around to check if we needed anything
Efficient, friendly and unobtrusive service.
An excellent hotel, with large rooms, very comfortable beds, modern bathroom etc. Also good pool on the top floor,with glass roof, and view of the CN Tower. Friendly staff, and pleasant dining room. Valet parking service to be recommended. Strange to have a set/a la carte breakfast, when most hotels now have a breakfast buffet, although what was offered was indeed good. Unfortunately, Bloor Street was a construction site, which we had not known, and this made access very difficult.
it was nice the rooms were nice. change rooms at pool area were very nice. staff were friendly and helpful. pool itself was a little dated. gym was being renovated at time of visit which was inconvienent.
The bed is very comfortable, location is nice.
My room was very beautiful, comfortable, and didn't make me want to rush back to Florida. But it was VERY cold and the maid gave me more blankets. The concierge helped with my every need, even finding someone to cover for him while he carried my hot coffee cups to my room. I'M A 79-year-old widow of 1 year after a 57-year marriage.This was my first trip alone- sad, scary. I was there for the wedding of our youngest son. My other 5 kids stayed at a different hotel with their families.Now I have a Toronto daughter-in-love! The Hyatt completed a memorable occasion. My travel agent didn't specify I needed a handicap room. I checked in late and a handicap room wasn't available. The manager apologized and when I returned from breakfast the next morning, they had moved all of my belongings into a lovely lower floor room with handicap accommodations.The TV didn't work and the maintenance man, also a kind, understanding employee, removed the tv and replaced it immediately.
Everyone we dealt with at the hyatt was kind, considerate and very helpful! I was traveling with my 80 yr old mother and their concierge desk was exceedingly accommodating, especially Sarah, in finding us places to eat! Their location was excellent as well, directly across the street from ROM.
Would give the staff a higher rating except my only request - a wakeup call - was ignored and caused some early morning anxiety.
This hotel was a good value for the money. The location is excellent with public transit, sightseeing buses, and the university all right nearby. We found many great restaurants within walking distance. The beds were comfortable and the staff at the front desk were friendly and helpful arranging tours. The room we had was a bit small with two double beds, rather than queen size. The sheets and towels were a bit thin, but adequate. There is no pool. Although there is a restaurant attached, we never felt compelled to try it, with so many other choices in the neighborhood.
Wi fi is free! Also on the 9th and 10th floors you can plug a computer into a line for even better service. Staff were nice and the location between Toronto University and Bloor Street (for the shops) mis good. A short subway ride or a 40 minute walk will take you to the CN Tower which is fun. Adjacent pub (part of the hotel) sells Canadian red beer. The pub opposite is as good but much lower beer prices. Space in the public areas is limited so breakfast has to be taken in the adjacent bar. By breakfast time this is not very clean and you end up on grubby chairs with beer stained tables. Staffing at breakfast time is slow. It is only a minor point and the breakfast was fine.
For some reason, my initial booking was "lost". (My last name was a concatenation of my firstname with my last, so it wasn't easily found). Eventually this was cleared up. Robert, the manager, did a *fantastic* job of handling the situation. I liked this hotel (as I've stayed there before), and I like it even more now. I am most appreciative of their help, and of Robert'S. Elevators are slow.
I had been travelling for a while before this so I was pleased that there was a guest laundry. I found the restaurant was good value and the internet work well. The location was good to get around the city Na
Its location, variety of channles offering at TV, Free Wi-Fi no safe, no flat screen TV
Very comfortable and located beside subway making it ideal for shopping, theatres, cinemas and all sightseing destinations. Would have liked a kettle rather that coffee jug in bedroom (water never hot enough for tea)! Presume the 'Fox & Fiddle' is part of hotel where food was fine & staff very friendly - just somewhat dark in the evening and impossible to read menu.
Free laundry room for guests & good location.
The hotel was situated in a area that everything was at walking distance. Not impressed with the way I was treated when I registered. Furthermore I was awakened by a loud sound as the there is plumbing problems in the hotel and when the staff was informed they weren't surprised and didn't seem be concerned. d
Proximity to downtown. Close to nightlife. Pricier than expected.
Very comfortable, clean room, friendly staff. Free internet was great and worked well. The hotel restaurant wasn't ideal for breakfast, but there were many excellent cafes in the area (some only a few doors down).
Very Quiet room. Very clean room.Good location for my business needs. Parking available in hotel. Special requests noted on my reservation on Booking .Com were not received by hotel. Requested lower floor and king size bed,and did not get. Ended up with 2 double beds and a 10th floor, and staff when informed seemed indifferent and not capable of doing anything.They blamed the issue on the Booking.Com system.
no, i didnt like it. the blankest were not enough the blankets were small, the washrooms were not clean
Great value for money, general hostel-like atmosphere.
The only thing ok about the accommodations was it's location but even that was not great because they had no parking available. When I booked It said new College Residence. They stuck us in the oldest building they owned with asbestos flooring, smelly rooms and a communal bathroom down the hall. The beds were like cots and they only provided one towel per bed and they were stained. They didn't provide any type of toiletries. I most likely will not use your booking service again because of our stay.
Very cheap, excellent location Paper thin walls (you can hear everything) Common bathroom (each room should have their own bathroom)
Save and quite environment Rooms are not cleaned on daily basis.I Used the same towel for three days
Able to leave my bag there after checkout. Washrooms clean. You advertise access to gym & pool on the website wa less than honest as it would take another $18 to use them. Also the additional charge for tax when checking in left me with a sour taste - charge it all when paying on the web.
It a block from public transportation, so it easy to get everywhere. It is hot.
Great advantage - cheap and Downtown. People at the reception are friendly. Lots of relatively cheap parking (week-ends).
Excellent quality for what you are booking. It is a student residence. You are also NOT paying 4* prices. Do not expect a 4* experience. It is clean, well located, and a great value. Streetcar at your door. Direct connection to Union Station.
The cleanliness and the value for money. Two great assets.
Very well located. quiet, clean and very friendly people living and working there. High recommended for people with a low budget.
Free internet service, and friendly staff The walls of the rooms were a little thin.
It was clean and relatively secure and inexpensive. Lighting was pretty crude - light over desk could have used some kind of shade or diffuser. Also had to hunt - for a long time - for the switch.
central location to downtown and different districts, easy to park, good price Cleanliness of some bathrooms (old building)
Good value. Shared bath but shower in private stalls. Fitness center downstairs. Close coffee shops and on the streetcar line. No wireless, but purchase an ethernet cord for $5. Bed not the MOST comfortable.
Good location, easy to navigate , cheap, friendly staf Too bad that there is no sink in the room. There is only one toilet/washing room on the floor so you can be accomodated far from it, like it happen to me and you have to walk quite a distance to your room.
Best location in Toronto.It is dorm, but it is dorm at it's best.