Would you like to save as your currency permanently or for this visit only?
beautifully done and quiet
Attentiveness and responsiveness of staff, the room, which was a joy to in which to spend time, and the quality of service throughout the stay. I'm always anxious at Smyth about having a room with sufficient peace and quiet that I can enjoy my stay, but this time I had a room on Floor 8 that was not close to the lift - very relaxing.
Modern features like iPod dock, latest tv, modern stylish bathroom, large windows
Lovely comfortable rooms great staff brilliant location Having to pay for wifi
The proximity to our friends 10 minutes away and the easy walk to Chinatown, great restaurants as well as the subway.I liked the modern decor and the ability to open the windows as well. We were offered a 50% discount to stay over on Sunday night. We were not there long enough!
A trendy, new hotel with very helpful staff. Great room with nice amenities (HDTV, well-stocked mini bar, etc.) and a large bathroom with Kiehl toiletries. We especially liked the area as it was quiet at night with no loud bars or nightclubs either on the property or adjacent to it. It is just a few blocks from restaurants like Nobu and Tribeca Grill. The property sits directly above the Chambers St. Red Line (1, 2, 3 train) so you can get uptown quickly (Time Sq/Theather Dist and Columbus Circle). SoHo is one mile north/northeast and the Meat Packing Dist is two miles north/northwest of the hotel. The hotel guests we met appeared to be well-educated professionals who were quiet during the evening hours. We'll definitely stay here again. The room door was set to close and did so very forcefully. It should be adjusted so that the weight of the door does not close so quickly and forcefully. It was difficult to bring in/take out luggage. Also, the thermostat/room temp control was difficult to operate. However, the large comforter was warm enough that the room temperature issue did not present a problem in getting a good night's rest. Plus, I'm confident that had I/we found these problems to be more annoying that the helpful staff at the Smyth would have addressed them quickly; we were too busy enjoying NYC to be phoning in complaint calls to the front desk.
the location was key. the rooms were decorated well and loved the tub in the bathroom. there was a problem with the temp of the room. it was 81 degrees and we couldn't set the thermostat. we asked for the front desk to check in at 8:30 and when we got home at 2:30- it was 79 degrees. it took time for someone to come up and fix and by that time- it was 3am.
The staff was friendly and accommodating. The room wa awesome and comfortable.
Loved everything from staff to the fresh new high class bed sheets 55 dollars a day to park, moved 1 bottle of champagne in the fridge and was charged 20 dollars for it, due to the sensors on the bottles, called front desk and they removed it from the bill with no issue though.
Clean, beautiful view, attentive staff 20min cab ride to uptown
Great view, clean rooms, very attentive bellhop and staff. An air conditioning unit that was never able to reach the desired temp and a rattle from the unit itself all night long.
fast elevators, clean rooms, super quiet, great pool, big windows, nice/spacious lobby, subway entrance out front to ACE and R. Comfortable beds/pillows/linens
They easily accommodated all of my requests and the staff was delightful in all of their interactions. Beyond that, the hotels looks nice, has clean facilities and has a great location next to the One World Trade Center/Freedom Tower, as well as connections to a variety of subway lines. Very convenient.
We had a good experience at the hotel. Staff was nice and rooms were very clean. Only minor negatives: Room service food, particularly breakfast, isn't really that good, which forced us to start going out for breakfast ( 3 out of 5 stars). However no worries because it's NYC so there is plenty of food around. Location isn't the greatest, but it's close enough ( 4 out of 5 starts). The 9/11 memorial is right across the street, which is convenient, but other than that, you'll generally be taxiing or ubering everywhere. My boyfriend forgot his keys and didn't realize until we were back in DC. The great news is that the housekeeper did turn in the keys, but the guy in the list and find area was being a dick, asking him the most ridiculous questions... We still haven't received the keys either. Hopefully they actually send them.
Baggage check & location
The rate was great for NY. Room was clean and the bellman are always helpful. The bathrooms in the lobby are disgusting. If you're having a drink down there you have to constantly go up to your room to use the restroom since the others are so dirty and smell like urine. The concierge was not helpful. When asking for recommendations to restaurants, he would only direct us to their restaurant in the 3rd floor. Also asked him about the Book of Mormon show, he called and tickets were over 325 ea. We had to talk to other a couple others in the hotel who gave us recommendations and we got tickets for a little over 130 ea. Seems lazy or completely unaware - probably shouldn't be the concierge.
Beautiful hotel. The room was clean, nice and had an amazing view of the Freedom tower! Well worth the money
Location was what we liked and felt vary safe at all times. The staff was friendly and the room was clean and comfortably. The parking was a great convenince but seamed pricey when you add it to the room cost. Maby price it per visit vs per night.
Very Clean, well maintained. Smallish rooms.
The room was quite clean and comfortable. I really enjoyed the water bottle refill station.
I had a PHENOMENAL front dresk staff Saturday when I got in! Super helpful!!
I thought the staff very responsive to my questions. I had a document printed out at short notice, and it was done efficiently and without complaint. What I most disliked was the set-up with the television. It is absolutely standard these days --even at a motel 6 -- to have a large number of cable tv stations available with at least some of the more common movie channels. There was none of that. Also, one would expect a large movies-on-demand set-up on the television and that too was missing. 2) my in-house phone did not work, and so to communicate with the front desk, I had to go down by elevator; 3) it was difficult to catch a cab in this part of wall street, and there was no way of doing so, according to the staff, except to walk 2 or 3 blocks and hope for the best. The hotel should have a better arrangement when it comes to cabs; 4) the bed was fine, but the only cover/comforter doubled as a bed-spread, which meant one had to sleep with the bed-spread, which I find off-putting -- potentially unclean.
Location was excellent but hotel was way too expensive
The staff was very polite.
The location was very convenient to all of the Financial District. The attached restaurant provided good food and standard NY prices. The room was clean, quite (outside noise was minimal) and the staff very accommodating. Although the parking was discounted, it was about a block away. It was not clear where the parking facility was located and I circled the blocks a few times and wound up having to call the hotel to give me instructions on where to go.
Location to shopping, tourist attractions, and public transportation lump between two matresses being placed together to form a larger bed
Location and cleanliness of room
It is a really good choice! Clean and new hotel, in the middle of wall street, it is really cheap compared to other much more options in new york. The price I paid was 20% less expensive than other hotel in town. Rooms are clean, nice and confortable. Self check in is strange but very efficient at the end!!!
The location, included amenities, and service were all spot on. Will definitely return here. Only complaint was the hard bed. That said, it was well worth the trade off.
The staff is very courteous and helpful. The premises are clean and well maintained. The location is awesome if you like to walk around and take in the sights. The Financial District is one of the few places I enjoy walking around as it isn't as densely populated at night. The room we had was right by a garbage disposal or ice machine so every so often we'd hear it go off. Very distracting and unpleasant. The room seemed smaller than it is because the ceilings are outrageously tall. The bathroom looks like the designer took a page out of the YMCA men's domicile for inspiration - cheap tile, crappy shower, meh. The windows haven't been washed in what I can only assume is eons so even if the view were breathtaking (it wasn't) you wouldn't be able to see it properly.
This guest did not leave comments about this hotel.
it was in the center of a lot of attractions the wrong address is on the advertisement. It states 170 Broadway but it is not even on Broadway and believe me New York is not the place to get lost!! We drove around for over 2 hrs trying to find the hotel. The valet took $55 from us!!
Good value No
The hotel staff overall was fantastic. The breakfast staff was absolutely outstanding, so pleasant, attentive and professional!! Kudos! N/a
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
I loved this hotel. It was perfect! The staff was super accommodating and friendly. The room was clean and quiet. Good mix of couples, and families with older children. For the location and price, I could not have stayed a better place.
I liked bringing my creature comforts from home and I didn't sacrifice my diet. I had the King Room with the full kitchen and it was well equipped, even more than I had expected. I was able to pick up goodies from the Greenmarket on Union Square. The location given wasn't accurate on GPS.
The staff was friendly and the breakfast was great. Location was perfect. No
Excellent location near to numerous subway stations. The staff were welcoming and professional.
Awesome staff. Great having a full kitchen, saved a lot of money in NY. The charge to park/store my car for three nights/four days was about the same or less than one roundtrip Amtrak ticket from Boston (where I live). Very nit-picky here: the pillows were flat -- the feathery kind that flattens as soon as you put your head on it. Also, TV channels kind of stink if traveling with kids, no learning, just NICK, TOON, and ABC Family. BUT good tv, can plug in devices.
This guest did not leave comments about this hotel.
The location is unquestionably the real interest for this hotel may be we were unlucky but we had neighbouring very noisy and boring late in the night, noise again very early in the morning and the hotel just forgot our room cleaning while it was totally free all the day
The Room are new and with good furniture.They are big compared to the New York Standard. The bathroom as well is enough big and everithing is very clean. No noise even if near to the constructions of the wtc. 3 different metro near to the hotel in 200m. Good free WiFi. Public pc with printer available. Free fresh water on every floor. Complimentary breakfast is fair, but few choices and not refilled. Time for breakfast is short (07:00 to 09:00 am). Breakfast room is small and not equipped with tables: they are still finishing the hotel (Dec 09/Jan 10) and then there are only armchairs with small tables on the side. Staff not very professional. The price is already full even if something need to be finished.
quite new.....very cleanly....comfortable bed.......
Beautiful, confortable and very very clean !!!
We where not told that the room was a "pull out sofa bed" so I was forced to upgrade, I was also told by booking.com the breakfast was $8.00 for the continental buffet and it was 16.00 The Price, you can stay at the Milleniium for the same amount of money and its much friendlier and luxurious
the location was conducive to trips to various sites in the city,the staff was pleasant and the continental breakfast was nice.
Great location, clean and modern rooms, free wireless & wired internet connection. Staff not overly friendly
The hotel was beautiful I disliked the way I was treated by some staff
Stayed at this hotel for 7 nights in room no 825. staff are very friendly it is right next door to the world trade centre and a lot of building work is being done, I do not understand why people complain about the noise on previous postings, as when you are in the hotel you can hardly here it [yes everyone knows there is a lot of building work so why complain ] breakfast is good value , free internet use and free coffee in the louge I would highly recommend this hotel,michael & louise westcliff-on-sea essex england
Clean nice hotel near ground zero. Subway sations near as well as some restaurants. A suite was not very large, but comfortable for four people. A special price was very resonable for quality of hotel and service. Construction noise may disturb in some rooms, not a problem for us. A suite was booked for four people, but towels etc. only for three. After complaint an extra was gotten, but same problem next day.
We picked the hotel because of its price and location. Very nice design, clever use of space. We had a handicap accessible room and it worked great.
The location was great. The room was adorable. The staff was very freindly and courteous
Modern and clean. Very secure.
Quiet environment like being at home with excellent service. Close to business excellent positioning Nothing
The hotel was clean , the room was just the right size. The services provided are very good (free internet access, with yourown pc in your bedroom, or in the pc room, where you can print out your check-in on-line; free water provided; gym facilities).The hotel is in the Financial district, very close to the subway station, so in 15 minutes you can be at Time Square). The staff was helpful. I found a little hole in the bed-sheet, but I believe that was just something that can happen once in a while. Compared to many other hotels in NY the World Center had a reasonable price, but still I found it quite expensive...250 Dollars for just one night (it was the night of the Marathon though, so prices were quite high everywhere)! I guess that's just NY!
Clean rooms, the staff was incredibly helpful and very friendly (gave us an upgrade, too!), great price, rooftop restaurant/bar had great views and a nice happy hour. There is a lot of construction near Ground Zero which can make it a little noisy during weekdays, but obviously that's not their fault and it really wasn't anything terrible. And over the weekend there was no noise at all.
Hotel was good but service not what was expected delay in releasing car from valet parking Bad customer service
The hotel restaurant was brilliant. The location for Downtown exploration was amazing. Fantastic value for money. The was no pan for the hob in the room.
It was convenient in Manhattan, and the staff was very helpful. A little noisy with the construction nearby of the new Freedom Tower
Location was best for business. Location
subway closed price
Considering it was the marathon weekend we were able to get a room here. Very clean. Beds were small and not that comfortable. But for NYC it was bigger than I have seen
Not much You pay additional for everything except a basic bed. The staff has a negative attitude that borders on rude. The elevator service is very slow.
Everyone was helpful, and gave great suggesstions. The room was large enough for the 4 of us, not always the case in NYC, clean and comfortable. We were very happy with the location and the BLT restaurant was very good.
Was easy to get there, since it was a weekend we parked on the street without a problem and as we marked in the preferences we wanted a room with a view they gave us a a room looking at the Hudson River.
hotel was well located. hotel staff very helpful and friendly. room very clean.
comfortable beds charging sales tax on the room rate---its outrageous
How peaceful it was
Beautiful design, nice position, comfortable rooms, outstanding hall and cocktails The hotel staff seems helpful but not really interested to the customer
The whole experience, the staff where very warm, welcoming and helpfull.
the check in and bellman were great--loved the champagne at ck in the furniture and rugs were tired--wouldn`t call this room delux
Housekeeping staff were very nice. I stay there because it's near my son. I would probably stay somewhere less expensive if it weren't around the corner from him. The breakfast are overpriced and the food not that great although the presentation is good.
staff is very friendly and attentive, big bathroom, big windows, good view hotel is quite dark, loud from the street
Good location and good size hotel
The room was very comfortable with light and modern decore (quite different than most NY hotels). It is a new hotel so the furniture and fixtures are still in good shape. The nearest subway station is around the corner and Soho is five minutes away by foot. Free Wi Fi internet service. The location is not as convenient as mid-town hotels for visiting the most popular museums, theatres and Central Park. Tribeca itself is not a very inspiring neighborhood. Most streets in the hotel's close vicinity contain warehouses and retail business, and therefore are not very attractive. The hotel's central space (where they serve breakfast) is dark and often cold.
The Roxy is an indulgence in the best of ways. It's charming and comfortable. Well appointed and close to transit. The staff is friendly and attentive. We only ate breakfast at the hotel, but it was delicious. We were sort of sad we went elsewhere for Sunday brunch... The spread is amazing. There are few negatives to the Roxy, honestly. Location is good, but not great- safety was not a concern. Just don't expect to walk out the door and be somewhere, you'll need to hop the train or a cab. The space is comfortable, but the pillows (like most hotels') were worthless.
The Staff has been really great and the free Wifi is a real plus
Hotel Staff's great attitude and manners. At the Lobby, housekeeping etc. Nothing in particular. A minor problem with A/C the last night. They reacted inmediately. No issue in my opinion.
Great room, comfy, upscale. Original decoration. Good location, in the financial district, close to subway. Very good value for money in NYC.
The rooms are very modern, beautiful and trendy and the hotel staff is excellent! The financial district is very quiet at night, so you'll be able to a good night's sleep. Three subway lines stop really near to the hotel. If you like to sleep in the middle of the 'buzz' of New York and would like to walk 'home' from, say, Times Square, you would be better of somewhere else. I would definitely consider staying in this hotel again, though.
Rooms are small but cute. Good for the price and if looking for something nice but not super luxurious. no room service for two days. Each time we called concierge, noone picked up the phone.
the staff and hospitality. the location. It's not easy to find.
Everything - the staff were especially friendly and helpful. This is a very attractive and hip boutique hotel right in the middle of the financial district. This is a real find
Smoke alarm going off during the night because of low battery.
The facilities were amazing. There was a lot of noise on our floor at night.
It was close to Pace University and the decor was good. nothing
Only the beds. Small bathroom. Small room. Low beds. Small TV. No proper lobby. Had reserved and paid for a King size bed but upon checkin was told there only two full sized beds left. Almost no apology. No trying to make up for it with a credit or free movie etc. Very matter of fact. Wasn't expecting that from W brand.
Nothing ,,,tuelly nothing in this hotel ,,,,its dirty ,old , not well located im sorry nothing i liked I had bed bugs at W downtown , i had to go to the doctor , i was red hittchy and full of spots . When i complaigned to the manager he told me i was wrong they have no bed buggs , they did a pedt control . So my doctor asked for a biopsy that came positive . Shame and they did not want to refund my 3 night this place is terrible , and i had a terrible stay .
Nice bathrooms. Room small but adequate.
Soap Feels like walking thru a discoteque during daytime, sad vibe.
The staff was friendly and responsive. The location was great. Bed and shower were very nice. The rooms were small and we were woken out by another guest coming home loudly at 3:30 am. However, it's NYC!
the hotel was great i got agreat deal with booking it early,make sure you do this.
The hotel was on walkingdistance of public transport and a lot of places of interest
Very nice new and clean rooms. Quite noisy especially on the Street side, they tried to charge me with a breakfast I did not have, staff a bit unfriendly.
Centrally located so many different burroughs were close by (SoHo, Greenwich Village, Chelsea). We had a king room and it was very tiny. Nice accomodations just small. There was a little mold in shower. And the shower is rainfall style positioned on a tall ceiling so you couldn't adjust the direction of spray if you wanted to.
Hotel was clean and well presented. Breakfast good although pricey. Beds very comfy. Staff generally pleasant. Location good for downtown areas only It was very noisy (traffic) and room was opposite the lift so some internal noise as well. We were not charged the agreed booking price despite pointing this out twice. Air condtioning very noisy/ineffective so forced to open windows at night hence increased noise.
Small dimension Too much noise from the street.
I liked the fact that the hotel was very private and very clean.
Modern interior, European feel. Clean and efficient rooms. Friendly staff. Good breakfast. Fantastic bed.
LOcation, and value
Great Hotel, good location, very modern, comfortable Water pressure in hotel was poor, shower a tricle, staff couldn't resolve