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Loved everything from staff to the fresh new high class bed sheets 55 dollars a day to park, moved 1 bottle of champagne in the fridge and was charged 20 dollars for it, due to the sensors on the bottles, called front desk and they removed it from the bill with no issue though.
Beautiful hotel. The room was clean, nice and had an amazing view of the Freedom tower! Well worth the money
The price dropped significantly, and I was refused a prove match refund through the company I booked with via kayak. I will never book through them again.
Baggage check & location
We had a good experience at the hotel. Staff was nice and rooms were very clean. Only minor negatives: Room service food, particularly breakfast, isn't really that good, which forced us to start going out for breakfast ( 3 out of 5 stars). However no worries because it's NYC so there is plenty of food around. Location isn't the greatest, but it's close enough ( 4 out of 5 starts). The 9/11 memorial is right across the street, which is convenient, but other than that, you'll generally be taxiing or ubering everywhere. My boyfriend forgot his keys and didn't realize until we were back in DC. The great news is that the housekeeper did turn in the keys, but the guy in the list and find area was being a dick, asking him the most ridiculous questions... We still haven't received the keys either. Hopefully they actually send them.
Location was what we liked and felt vary safe at all times. The staff was friendly and the room was clean and comfortably. The parking was a great convenince but seamed pricey when you add it to the room cost. Maby price it per visit vs per night.
The rate was great for NY. Room was clean and the bellman are always helpful. The bathrooms in the lobby are disgusting. If you're having a drink down there you have to constantly go up to your room to use the restroom since the others are so dirty and smell like urine. The concierge was not helpful. When asking for recommendations to restaurants, he would only direct us to their restaurant in the 3rd floor. Also asked him about the Book of Mormon show, he called and tickets were over 325 ea. We had to talk to other a couple others in the hotel who gave us recommendations and we got tickets for a little over 130 ea. Seems lazy or completely unaware - probably shouldn't be the concierge.
They easily accommodated all of my requests and the staff was delightful in all of their interactions. Beyond that, the hotels looks nice, has clean facilities and has a great location next to the One World Trade Center/Freedom Tower, as well as connections to a variety of subway lines. Very convenient.
Clean, beautiful view, attentive staff 20min cab ride to uptown
Great view, clean rooms, very attentive bellhop and staff. An air conditioning unit that was never able to reach the desired temp and a rattle from the unit itself all night long.
fast elevators, clean rooms, super quiet, great pool, big windows, nice/spacious lobby, subway entrance out front to ACE and R. Comfortable beds/pillows/linens
I thought the staff very responsive to my questions. I had a document printed out at short notice, and it was done efficiently and without complaint. What I most disliked was the set-up with the television. It is absolutely standard these days --even at a motel 6 -- to have a large number of cable tv stations available with at least some of the more common movie channels. There was none of that. Also, one would expect a large movies-on-demand set-up on the television and that too was missing. 2) my in-house phone did not work, and so to communicate with the front desk, I had to go down by elevator; 3) it was difficult to catch a cab in this part of wall street, and there was no way of doing so, according to the staff, except to walk 2 or 3 blocks and hope for the best. The hotel should have a better arrangement when it comes to cabs; 4) the bed was fine, but the only cover/comforter doubled as a bed-spread, which meant one had to sleep with the bed-spread, which I find off-putting -- potentially unclean.
The staff is very courteous and helpful. The premises are clean and well maintained. The location is awesome if you like to walk around and take in the sights. The Financial District is one of the few places I enjoy walking around as it isn't as densely populated at night. The room we had was right by a garbage disposal or ice machine so every so often we'd hear it go off. Very distracting and unpleasant. The room seemed smaller than it is because the ceilings are outrageously tall. The bathroom looks like the designer took a page out of the YMCA men's domicile for inspiration - cheap tile, crappy shower, meh. The windows haven't been washed in what I can only assume is eons so even if the view were breathtaking (it wasn't) you wouldn't be able to see it properly.
It is a really good choice! Clean and new hotel, in the middle of wall street, it is really cheap compared to other much more options in new york. The price I paid was 20% less expensive than other hotel in town. Rooms are clean, nice and confortable. Self check in is strange but very efficient at the end!!!
The staff was very polite.
Location was excellent but hotel was way too expensive
Location to shopping, tourist attractions, and public transportation lump between two matresses being placed together to form a larger bed
I had a PHENOMENAL front dresk staff Saturday when I got in! Super helpful!!
The room was quite clean and comfortable. I really enjoyed the water bottle refill station.
Location and cleanliness of room
Very Clean, well maintained. Smallish rooms.
The location, included amenities, and service were all spot on. Will definitely return here. Only complaint was the hard bed. That said, it was well worth the trade off.
The location was very convenient to all of the Financial District. The attached restaurant provided good food and standard NY prices. The room was clean, quite (outside noise was minimal) and the staff very accommodating. Although the parking was discounted, it was about a block away. It was not clear where the parking facility was located and I circled the blocks a few times and wound up having to call the hotel to give me instructions on where to go.
clean well appointed room with great view and great price
Great view of the World Trade Center. Restaurant food was good. Breakfast options were limited and exactly the same everyday
Great price and good view from the 17th floor
Location and value were superb! Nothing
The location, the amenities, the staff, and the rate ... everything about this hotel was spectacular. I suggest everyone at least take a look at the restaurant that overlooks the 9/11 memorial and the rooftop deck. The staff at 10pm and at 10am were bubbly and personable but most importantly, they were extremely helpful. I can't say enough nice things about this property. The only negative that I could possibly mention is the water pressure wasn't as strong as I like. Other than that, everything was wonderful.
that we had to leave
Style and cleanliness of hotel good. Room is small, but not unreasonably so. Construction around the site made access less trhan ideal.
Ice cold filtered water and plastic bottles to fill, free of charge, on every floor - a lovely amenity in NYC in July. Room was luxe and comfortable, affordable by NYC standards, but there are signs that maintenance is being deferred - poorly patched ceilings and window seals, sluggish drains, housekeeping giving the once-over instead of a real cleaning. This was our second stay, but it was nicer last year. I hope it will be back on the upswing again next year! Better housekeeping and maintenance required - it's far from filthy and broken-down, but as an experienced traveler, I can see signs that things are being given a lick and a promise instead of the required cleaning and maintenance. My son's white socks were BLACK on the soles from walking around the carpeted room.
loved location, cleanliness, business center My stay wasn't long enough!
Overall, our stay was short but sweet- the view from the restaurant is amazing, which can only be beat by the sun terrace! Absolutely breathtaking
The convenient location next to 911 Memorial Museum and great view from rootop. Old and outdated, worn out pillows, sheets, and ammenitis.
I liked the value of this hotel, as finding a decent hotel at an affordable rate is difficult in Manhattan. The room was small but efficiently laid out. On the 20th floor in the restaurant, one can get a great view of the 9/11 Memorial from atop. Breakfast is not included in stay, so beware as the breakfast buffet and a cup of tea came out to $24. Since New York is full of great restaurants and places to grab brunch, I always prefer to grab a tasty bite elsewhere.
Awesome staff. Great having a full kitchen, saved a lot of money in NY. The charge to park/store my car for three nights/four days was about the same or less than one roundtrip Amtrak ticket from Boston (where I live). Very nit-picky here: the pillows were flat -- the feathery kind that flattens as soon as you put your head on it. Also, TV channels kind of stink if traveling with kids, no learning, just NICK, TOON, and ABC Family. BUT good tv, can plug in devices.
Great Location. No.
This guest did not leave comments about this hotel.
Location Bed sheets were not cleaned prior to my arrival, and I found out the next day that they do not clean sheets unless you ask. This is TOTALLY unacceptable for ANY hotel, much less one that you rate as 4 stars. Breakfast eggs and sausage were tasteless.
Good value No
The hotel staff overall was fantastic. The breakfast staff was absolutely outstanding, so pleasant, attentive and professional!! Kudos! N/a
I loved this hotel. It was perfect! The staff was super accommodating and friendly. The room was clean and quiet. Good mix of couples, and families with older children. For the location and price, I could not have stayed a better place.
Comfortable bed, nice breakfast. 10 minute wait for an elevator
Great location, near tons of subway stops. Away from the hustle and bustle of midtown.
The bed is very comfortable, and the shower is excellent. Can't think of anything.
friendly and helpful staff no vent in the bathroom.
This guest did not leave comments about this hotel.
Bed was comfortable! Room was clean. Great location! Thanks for the complimentary bottle of champagne!
Beautiful design, nice position, comfortable rooms, outstanding hall and cocktails The hotel staff seems helpful but not really interested to the customer
Good location and good size hotel
Housekeeping staff were very nice. I stay there because it's near my son. I would probably stay somewhere less expensive if it weren't around the corner from him. The breakfast are overpriced and the food not that great although the presentation is good.
staff is very friendly and attentive, big bathroom, big windows, good view hotel is quite dark, loud from the street
The whole experience, the staff where very warm, welcoming and helpfull.
The Roxy is an indulgence in the best of ways. It's charming and comfortable. Well appointed and close to transit. The staff is friendly and attentive. We only ate breakfast at the hotel, but it was delicious. We were sort of sad we went elsewhere for Sunday brunch... The spread is amazing. There are few negatives to the Roxy, honestly. Location is good, but not great- safety was not a concern. Just don't expect to walk out the door and be somewhere, you'll need to hop the train or a cab. The space is comfortable, but the pillows (like most hotels') were worthless.
How peaceful it was
The room was very comfortable with light and modern decore (quite different than most NY hotels). It is a new hotel so the furniture and fixtures are still in good shape. The nearest subway station is around the corner and Soho is five minutes away by foot. Free Wi Fi internet service. The location is not as convenient as mid-town hotels for visiting the most popular museums, theatres and Central Park. Tribeca itself is not a very inspiring neighborhood. Most streets in the hotel's close vicinity contain warehouses and retail business, and therefore are not very attractive. The hotel's central space (where they serve breakfast) is dark and often cold.
the check in and bellman were great--loved the champagne at ck in the furniture and rugs were tired--wouldn`t call this room delux
Staff is really helpful and the hotel is beautiful. We loved the lobby bar at night and had an amazing brunch on Sunday Rooms are a little small
comfortable beds charging sales tax on the room rate---its outrageous
The hotel was clean , the room was just the right size. The services provided are very good (free internet access, with yourown pc in your bedroom, or in the pc room, where you can print out your check-in on-line; free water provided; gym facilities).The hotel is in the Financial district, very close to the subway station, so in 15 minutes you can be at Time Square). The staff was helpful. I found a little hole in the bed-sheet, but I believe that was just something that can happen once in a while. Compared to many other hotels in NY the World Center had a reasonable price, but still I found it quite expensive...250 Dollars for just one night (it was the night of the Marathon though, so prices were quite high everywhere)! I guess that's just NY!
Hotel was good but service not what was expected delay in releasing car from valet parking Bad customer service
Clean rooms, the staff was incredibly helpful and very friendly (gave us an upgrade, too!), great price, rooftop restaurant/bar had great views and a nice happy hour. There is a lot of construction near Ground Zero which can make it a little noisy during weekdays, but obviously that's not their fault and it really wasn't anything terrible. And over the weekend there was no noise at all.
subway closed price
We had a wonderful stay at the hotel- It was very close to the 911 memorial and the Brooklyn Bridge where we were touring. The rooms were on the small side but very comfortable and clean and modern. All possible accommodations were even in the small space. Staff was lovely and the dining room at the top of the hotel had a great view. Breakfast was great- food good and the views unbeatable- however the staff was little unprepared. Omelet station ran out of gas- food took a little while to get replenished - All in all everything was corrected and since we were in no hurry- it wasn't really a problem.
We picked the hotel because of its price and location. Very nice design, clever use of space. We had a handicap accessible room and it worked great.
The location was great. The room was adorable. The staff was very freindly and courteous
Location was best for business. Location
It was convenient in Manhattan, and the staff was very helpful. A little noisy with the construction nearby of the new Freedom Tower
The hotel restaurant was brilliant. The location for Downtown exploration was amazing. Fantastic value for money. The was no pan for the hob in the room.
Modern and clean. Very secure.
Clean nice hotel near ground zero. Subway sations near as well as some restaurants. A suite was not very large, but comfortable for four people. A special price was very resonable for quality of hotel and service. Construction noise may disturb in some rooms, not a problem for us. A suite was booked for four people, but towels etc. only for three. After complaint an extra was gotten, but same problem next day.
Was easy to get there, since it was a weekend we parked on the street without a problem and as we marked in the preferences we wanted a room with a view they gave us a a room looking at the Hudson River.
awesome location, convenient restaurant downstairs, and a great staff. i didn't like my corner room. It was very hard to get into. Also the tv would stop working every 15 minutes and took a while to fix everytime. Then the thermostat would reset itself to 72 every couple of hours
Considering it was the marathon weekend we were able to get a room here. Very clean. Beds were small and not that comfortable. But for NYC it was bigger than I have seen
Not much You pay additional for everything except a basic bed. The staff has a negative attitude that borders on rude. The elevator service is very slow.
Everyone was helpful, and gave great suggesstions. The room was large enough for the 4 of us, not always the case in NYC, clean and comfortable. We were very happy with the location and the BLT restaurant was very good.
The room was great, mosre like a small apartment. Unloading and loading by car was inconvenient.
This guest did not leave comments about this hotel.
Great experience Pillows could have been fluffier
Size of room, beautiful lobby Check out process too slow, no live broadcast or cable/satellite TV
The Building, 70 Pine, is absolutely gorgeous! The rooms are brand new -- and are more like a little apartment than a typical hotel room. The staff exceeded all expectations.
Very very clean! It was awesome having a full kitchen too. Bed was huge and comfy. The water pressure in the shower was AMAZING for NYC and really great for a hotel too! Location near subway was great. Wifi was pretty spotty and I needed it for work so that was an issue. Also- parking in the area is $$$$$$$. There's no real spot that is close by to unload luggage.
Spacious rooms with all necessary amenities in a suite. Yes, there was only one items. The cleaning staff is too harsh with their cleaning products. The white bed sheets were indeed white but they had a heavy smell of bleach. In the 2 rooms I stayed this was the case. Bad for the environment & humans sleeping.
This guest did not leave comments about this hotel.
room was great
The room was great, good views, good toiletries, nice lobby and restaurant. Loved it. Hot water was not consistently hot enough.
Service, vibe, ambience, location Workout facilities.
I travel quite a bit and have been in many hotels. This one is by far the best I have I stayed at. The service of the front desk as well as the willingness of everyone on staff to make your stay the best is what really stands out. It is located in a great spot and I wouldn't hesitate to stay again the next time I'm in NYC.
The location to everything downtown New York was excellent; walking distance. The restaurant "Felice" was one of the best Italian Food I have ever had. Staff friendly!!
Overall great experience- modern, great staff, excellent restaurant. Would stay again!
Very friendly and accomodating staff. Received a complimentary glass of wine immediately upon my arrival. Nice after 10 hrs on the road. Very good vibe. Comfortable beds, clean rooms, good location. The hotel was a bit hard to find despite having a GPS. Not really, the hotels fault, I guess. The bathroom wall was made of a transluscent mosaic panel, which did not offer much privacy. Ended up doing our business with the bathroom lights off most of the time. While this may not be an issue for some, with 4 adults in the room it was definitely a bit awkward at times.
Very mediocre fitness center. Due to limited space perhaps they could work out an arrangement with a nearby gym.
We were greeted by the courteous staff after entering the unique entryway. A staircase surrounded by old books, leather seats, and an inviting chess set adorn the hall adjacent to a wine bar we were glad not to miss. The gold elevators requiring a room key to access brought us to our room. The bed was so comfortable, the room had a refreshing old school/hipster vibe. It has all the amenities you would expect from a great hotel and ten times the style. The location allowed us to hop on any subway we wanted and surrounded us with several landmarks and restaurants. We'll be comparing other hotels to this one from now on. The maids were even really nice to us. We loved staying in New York and even loved sitting back with a glass of wine in our room. I didn't like leaving.
Booked through Kayak and by some stroke of luck, received a free upgrade to the Thompson Suite upon arrival. If you can, book this room - it is absolutely amazing and without a doubt the most spacious hotel room I've ever seen in New York (or any other major metro area really). The staff was exceptionally helpful and accommodating and the property itself is both charming and luxurious. HIGHLY recommend - I've stayed at both the Thompson Smyth Tribeca and the SIXTY LES (when it was under Thompson management) and this was by leaps and bounds the best. Not necessarily a downside, but be aware that the hotel is ALL the way downtown - this was perfect for my needs, but could be inconvenient if you're not familiar with NYC when booking. Additionally, the elevators were finicky and slow, although the concierge was very helpful in remedying the issue. So all in all, no substantive complaints to speak of!
Very clean, staff was super nice and accommodating and it was very quiet! I highly recommend The Gild and we will definitely return. This is our new "go to" hotel! Elevators are slow but it certainly didn't affect our stay.
Room was big, stocked with food and drinks for a price, room was clean and bed was big and clean. Friendly staff. Great hotel, would love to stay again. Even great parking outside the hotel , can usually find a spot for no fee.
Only the beds. Small bathroom. Small room. Low beds. Small TV. No proper lobby. Had reserved and paid for a King size bed but upon checkin was told there only two full sized beds left. Almost no apology. No trying to make up for it with a credit or free movie etc. Very matter of fact. Wasn't expecting that from W brand.
Nothing ,,,tuelly nothing in this hotel ,,,,its dirty ,old , not well located im sorry nothing i liked I had bed bugs at W downtown , i had to go to the doctor , i was red hittchy and full of spots . When i complaigned to the manager he told me i was wrong they have no bed buggs , they did a pedt control . So my doctor asked for a biopsy that came positive . Shame and they did not want to refund my 3 night this place is terrible , and i had a terrible stay .
Has a nice boutique-ish vibe. Good music on the 5th floor lobby. Great location. Excellent staff. The rooms were large, clean and quite modern. No on-premise restaurant but not a biggie - plenty of good restaurants around.
Nice bathrooms. Room small but adequate.
Soap Feels like walking thru a discoteque during daytime, sad vibe.
the location was key. the rooms were decorated well and loved the tub in the bathroom. there was a problem with the temp of the room. it was 81 degrees and we couldn't set the thermostat. we asked for the front desk to check in at 8:30 and when we got home at 2:30- it was 79 degrees. it took time for someone to come up and fix and by that time- it was 3am.
Very nice hotel, plenty of room, nice bathroom with nice translucent shower -- you typically don't get this much space in New York. Staff was friendly and I enjoyed the 1960's metal robots behind the lobby checkin desk. It's located in a good neighborhood, if not a bit generic. There are also a lot of nearby restaurant options, and it's a short walk to other areas with even more options. Bed was very comfortable. Lower floors can be loud with little insulation from traffic, including car stereos. I would request a high floor. Breakfast in the hotel was ruled not very good by both folks in our party, and it was rather expensive, so I'd probably eat elsewhere. However you don't pick a hotel for the restaurant and everything else was otherwise great.
The staff was friendly and accommodating. The room wa awesome and comfortable.
Attentiveness and responsiveness of staff, the room, which was a joy to in which to spend time, and the quality of service throughout the stay. I'm always anxious at Smyth about having a room with sufficient peace and quiet that I can enjoy my stay, but this time I had a room on Floor 8 that was not close to the lift - very relaxing.
I asked if the hotel had any rooms with a bathtub. They made sure to give me the one room that had one. The staff and door men were really nice and helpful. The hotel lobby was under construction. While I didn't mind not being able to have a working restaurant or bar in my hotel, I did mind that the construction began at 7 am. The pounding and jack-hammering woke me up. They should at the very least wait until 9 am. It made me rush out the door rather than relax before starting my day. On my last day (after being woken up by the construction noise ) I threw on my clothes and just left. I requested to the staff I should be compensated. My phone didn't work very well in the hotel. I found myself going up and down the elevator to go outside to use it. Why charge $15 a day for Wifi? I also had trouble using the elevator cards. 5 and 6 times before the little green light came on so I could push my floor button.
A trendy, new hotel with very helpful staff. Great room with nice amenities (HDTV, well-stocked mini bar, etc.) and a large bathroom with Kiehl toiletries. We especially liked the area as it was quiet at night with no loud bars or nightclubs either on the property or adjacent to it. It is just a few blocks from restaurants like Nobu and Tribeca Grill. The property sits directly above the Chambers St. Red Line (1, 2, 3 train) so you can get uptown quickly (Time Sq/Theather Dist and Columbus Circle). SoHo is one mile north/northeast and the Meat Packing Dist is two miles north/northwest of the hotel. The hotel guests we met appeared to be well-educated professionals who were quiet during the evening hours. We'll definitely stay here again. The room door was set to close and did so very forcefully. It should be adjusted so that the weight of the door does not close so quickly and forcefully. It was difficult to bring in/take out luggage. Also, the thermostat/room temp control was difficult to operate. However, the large comforter was warm enough that the room temperature issue did not present a problem in getting a good night's rest. Plus, I'm confident that had I/we found these problems to be more annoying that the helpful staff at the Smyth would have addressed them quickly; we were too busy enjoying NYC to be phoning in complaint calls to the front desk.
Modern features like iPod dock, latest tv, modern stylish bathroom, large windows
Lovely comfortable rooms great staff brilliant location Having to pay for wifi
The proximity to our friends 10 minutes away and the easy walk to Chinatown, great restaurants as well as the subway.I liked the modern decor and the ability to open the windows as well. We were offered a 50% discount to stay over on Sunday night. We were not there long enough!
beautifully done and quiet
Modern interior, European feel. Clean and efficient rooms. Friendly staff. Good breakfast. Fantastic bed.
Small dimension Too much noise from the street.
LOcation, and value
Great Hotel, good location, very modern, comfortable Water pressure in hotel was poor, shower a tricle, staff couldn't resolve
Very nice new and clean rooms. Quite noisy especially on the Street side, they tried to charge me with a breakfast I did not have, staff a bit unfriendly.
I liked the fact that the hotel was very private and very clean.
The staff was friendly and responsive. The location was great. Bed and shower were very nice. The rooms were small and we were woken out by another guest coming home loudly at 3:30 am. However, it's NYC!
the hotel was great i got agreat deal with booking it early,make sure you do this.
Hotel was clean and well presented. Breakfast good although pricey. Beds very comfy. Staff generally pleasant. Location good for downtown areas only It was very noisy (traffic) and room was opposite the lift so some internal noise as well. We were not charged the agreed booking price despite pointing this out twice. Air condtioning very noisy/ineffective so forced to open windows at night hence increased noise.
The hotel was on walkingdistance of public transport and a lot of places of interest
Centrally located so many different burroughs were close by (SoHo, Greenwich Village, Chelsea). We had a king room and it was very tiny. Nice accomodations just small. There was a little mold in shower. And the shower is rainfall style positioned on a tall ceiling so you couldn't adjust the direction of spray if you wanted to.