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Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
Clean spacious rooms, good service, not great wi-fi
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
Location was near Broadway shows, subway, and lotsa shops/restaurants. Staff was friendly n helpful. I received a parking ticket in front of hotel while I was checking in !
None The room size is very small. The hotel itself is outdated. The only thing going for them is the location to Madison Square Garden.
Nothing. Bed was super hard. Rooms are tiny.
Location is great. Price wasn't bad. Even though I booked and prepaid for our stay, they charged us 23 per night for "facility fee". When I asked what was for, they said "it's a required fee for wifi". I tried to say we didn't need wifi, but the gentleman said "sorry, it's a required fee". There is also some construction going on, which woke us up at 730am. When look outside, there was a cord. They didn't alert us about construction, and neither told us to make sure our curtains were closed. Rooms are also a bit outdated and small.
2 bathrooms for one room made it extra convienent. Clean rooms. Ask for a room with a view. You can't go wrong. Didn't have any issues with anything.
Location Couldn't find our reservation. After an hour of fiddling they gave us one room (forgot that we reserved two rooms). When we reached the room, it had only one double bed (we had requested two), so they had to change the rooms. The hotel appears to be 200 years old with no renovation ever. Everything in the hotel is so run down and poor quality. Front desk staff was bad mannered. Recommend NEVER staying there. It is worse than a one star lodge.
Bathroom walls poorly painted, TV very small, no fridge (refrigerator). In itself very expensive for poor quality.
The location was the best! The hotel is okey, but the prices are not...
Loved the location. Liked the room cleanliness. Very small room for three people. Good thing we only stayed for one night!
Poorly disclosed 30$/day facility fee
You cant beat the location, across the street from Madison Square, walk to Macys, and just a few minutes to Time Square. If you get a remodeled room the place is okay. Clean, but small, lots of road noise and no privacy due to thin walls. You can hear everything your neighbors are doing. THE SERVICE IS ABSOLUTELY HORRIBLE! RECEPTIONIST SAID THE ROOM WOULD BE READY IN AN HOUR AND SHE WOULD CALL TO LET US KNOW. 4 HOURS LATER STILL NO CALL. WE RETURNED AT 430 AND THE ROOM WAS STILL NOT READY. NEEDLES TO SAY SHE NEVER CALLED. This place has college students living in half of the rooms, so theres constant noise. If you have small children, or are looking for a private place for couples this is not the place. If you just need somewhere to crash and hangout in the city it works. The location is great, the rooms are clean, and its affordable. IF YOU BOOK THROUGH GET A ROOM / KAYAK PLAN ON YOUR RESERVATION NOT BEING IN THE SYSTEM WHEN YOU ARRIVE. THERE WERE SEVERAL PEOPLE WITH THIS PROBLEM.
Liked the location of our room w/ a great view Comfortable bed & sheets Liked the history of the hotel and the decor - Liked its location and taxis availability The check-in host was going to extend our check out time to 2 pm since it was my birthday and we checked in around 5 pm. However this wasn't noted in the computer.
This place is a zoo. The people working here were unpleasant. The lobby was stuffed full of people all the time. They charge $5 to keep your bags if you get there before 3 or to hold them until you leave. (Note - the guy working in the bag room was actually very nice, unlike everyone else who seemed terribly bothered by things like checking us in). The tub in our room was peeling so badly it looked like a crime scene. The bed was like a board. The 2 pillows on the bed were the thinnest pillows I've ever seen. The lobby was nice (except the 100 people who seemed to be perpetually camped out in it), but the rooms haven't been updated since 1911. God forbid you need to call the desk for something. There are many lovely boutique hotels and options nearby. Stay away from this one.
Leaving If only this site would allow me to add pictures... The room was the most disgusting four walls I have ever laid eyes on. It stunk of sewage and there was something dried that was dripping down the walls, TV (from 1982) and the window. It was absolutely horrendous. The manager was rude and dismissive when I informed him of the situation. The maids attempted to enter our room twice within 10 minutes at 9 AM without any attempt to warn us. This hotel made a terrible terrible end to an otherwise great trip. Shame on them for their complete lack of anything resembling customer service or a freaking sponge or can of paint. Disgusted
Staff was very unconcerned with complaints Had to have clothing sent to laundry to be decontaminated due to bedbugs-they lost some of my items. While they did comp our room due to bedbugs, the manager has yet to respond to my complaint of lost items and additional expenses. I was promised that my clothing would be returned within a the day-took 2 days. i had to buy a winter coat (as mine was sent out for decontamination). still waiting to be reimbursed.
Bell Hop took bags to room. I gave a $10 dollar tip for 10 minutes of his time. He looked at me and asked.."Really only $10 that is all my time is worth to you"? It was my first time in New York so I took back the $10 and gave him $20. I was later told by other staff the Ball Hop was in the wrong and that I should have taken his name and reported him. Rooms were ok at best. Not super clean.
The doors locked Took over an hour to check in, and out?!?!? The rooms were gross.
The room really needed work - bathtub was peeling, paint was dark and dingy, carpet was horrible. There was an old/musty smell to the place.
Location over 45 minutes to check in Old stained carpets One light didn't work Tp holder flew off the handle Sheets had yellow tint When I asked the bellman to hold my bad the next day he said I had to go get a ticket in the line that took an hour and then take it downstairs to another line - I carried my bag through the city all day Check out kiosk could not find my reservation even with confirmation number Did not provide a bill under the door the morning of departure
The only thing I can save from my stay was the location, it's not far from places of sightseeing and they have a metro station right in front of the hotel but that's the only thing I can think of. The hotel is just awful, the staff is just unfriendly and very rude, I had a problem with one of the employees and they could even apologize even do they almost ruin my hole stay there. The room is just sad, is very very small, so dirty and the bed will make you cry, we had to sleep over the bed because the sheets and everything was just disgusting. Really don't stay here is not worth it and you are going to regret booking here, I did...
The room was not good, There were holes on the wall (damage), paint cracking on walls, damaged doors, poorly finished bathtub floor, poorly finished carpet on floor with gaps, old-dirty looking paint on walls and poorly finished bed platform.
The only good thing about this hotel is its location
location this was the worst room I have ever stayed in during my life. Please refer to NYC health department and have them check the conditions of room#1512. the carpet was wet, room smelled like sewer, filthy. OMG-the bath room. I was really surprised that NYC is allowing these rooms to be rented. in addition, they did not have three beds in the room and end up bringing a cot and that took them 3 hours and more than 5 phone calls and 3 visits to the front desk. we considered moving out the minute we entered the room
Nothing. I had to wait more than an hour to check in.
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Everything was perfect
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
The staff was very helpful and very friendly!
My husband and I absolutely loved the Nomad Hotel. The staff, every single one of them were extremely helpful, pleasant and fun. I can't say enough about the service. The room was beautiful and the bed was very comfortable. The library bar was very cool. I could hear water noise from the neighboring room's bathroom. That was a little disturbing in the early morning and late night.
This guest did not leave comments about this hotel.
great bar view, we didn't have then best
Staff was attentive. Good location and hotel itself has a nice, trendy bar. N/A
This guest did not leave comments about this hotel.
Very friendly staff. We had a very quiet and gorgeous room. Cool bar. No.
Service and Staff. No
Beautiful hotel in a great location.
This guest did not leave comments about this hotel.
The beds were so comfortable, and the staff was extremely helpful and friendly. They helped us figure out where to go and how to get there, texted when our room was ready, and coffee as we waited for the ballet service to get our car. Great location too! No, it exceeded our expectations and we were very happy.
Outstanding hotel with excellent staff and tons of character. Rooms are super clean. Great location. Would love to stay here again!
All the staff were amazing. Unique ambiance and furnishings exude class and style. Library Bar is beautiful, always had a spot for me; wonderful service, drinks. Great location, easy to get anywhere. Very memorable!
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
It has everything you could need in a compact package! Great location! If it had a mini fridge and microwave it would be the best place to stay in NYC for the money!
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
Sure the room was tight but the bed was comfortable and everything worked fine in the bathroom. The location is wonderful and so is the value. I will return. Bed was very comfortable and the bathroom facilities very good
I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
Location Everything other than location
Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
It was my first trip to New York. I was really impressed by the staffs and everyone at Pod 39. Very efficient and valuable hotel in New York. The location is very convenience. The hotel room was comfortable for one person or two people. I'm surprised of how clean the room was. The hotel maintain the cleanliness very well. Very reasonable prices. I wish they had a small fridge.
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Great service and nice rooms Nothing
Bed was very comfortable and staff was very courteous. The room had a modern updated bathroom. The room was very small.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Items of our luggage were stolen
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Clean rooms, Small rooms
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Location, restaurant.....and unfortunately that's all Dilapidated room and bathroom, AC is so loud when turns on that wakes you up
Great location (not far from Penn Station / Empire State Building) new, clean bathroom room was very small noisy AC
Staff was very polite and courteous. The housekeeper who cleaned my room was very thorough and kind. Room was clean and the bed was very comfortable! I didn't like the street noise at night. Honking of horns continuously but nothing the hotel can do about that in NYC I guess
location was good for the purpose of my trip. the lobby/restaurant was hip and bustling. the staff: apathetic, dismissive, rude, unapologetic rooms: way too small and awkward, no shades on bathroom windows, no amenities, no closet space overall experience: borderline abusive special note- extremely awkward situation happening on 8th floor where apparently a permanent tenant lives in one of the rooms and has several crazy notices taped to the outside of his/her door. also the fitness center is a joke.
I visited for a conference. That means I spent a minimum amount of time at the hotel and didn't take advantage of any of the on-site facilities -- straight out every morning, straight to my room every night. That being said, the experience was highly positive. The room was bright, clean, comfortable and well appointed. I liked the hotel's decor. And of course, the location was ideal. The staff were friendly and helpful. I should note that the room was a bit small, and as others have said it didn't have a chair. I was able to get my work done using the provided stool, but an office chair might have been better. I also found that parts of the hotel, especially the elevators, were too heavily perfumed for my taste. The room wasn't, which is good.
The staff went out of their way to assist with all our needs and although we were not happy with our room they went out of their way to sort us out . The first room we were assigned to , room 945 had a bad odour which was intolerable. We were then changed to room 444 which is slightly smaller but has good odour , unfortunately the aircon was super noisy and disturbed us on the first night . we then worked out a way to improve this noise so much better. The shower head in room 444 needs attention as it leaks at the back of the pipe - this is evidence of poor maintenance.
Friendlyat staff and great location. Quiet amd clean rooms. The beds were not firm enough
A great hotel with it all, charm, location, hip vibe, great restaurant, attentive staff, and nice extras (comp coffee, helpful concierge, great lounge with food & bev options at good prices). Loved it! A larger, more expansive fitness room would be nice.
The Staff was excellent, responsive and kind. The rooms were fun and a nice size, small but well appointed. Great location.
The room with one twin bed. It was the perfect, cozy size for one person, and much more affordable than other types of rooms at this hotel.
Nice hotel, great rooms, bar and got an excellent rate
The hotel was clearly recently redecorated to be hip and modern. I did not realize my single room would consist of a twin bed in a 6 by 10 room. It was half the room pictured. There was no closet, just some small drawers tucked behind the bed. They do an admiralable job with space efficiency but you should know going in how small the space is.
Location is great and the subway station is just in the corner of the block. Comlimentary breakfast is just OK, however if you are a familiy, it is important to have breakfast in the hotel in New York. Breakfast is served in the nearby bar& grill and its atmosphere is great. One of the front office staff was very kind and helpful, so I would like to thank her for everthing that she has done. The hotel is very old and needs complete renovation. The rooms are not large enough to accomodate a familiy of four. It seemed the most unclean hotel during our visit to USA. Housekeeping staff is interesting (I guess they need a short course to learn how to behave to customers). In conclusion, location is OK, but nothing else...
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
the location was great! close to times square, empire state bldg. and 5th avenue. Also just steps away from subway. I would stay there again. The staff was very friendly. They are remodeling. the hotel is going to be very nice once completed. Our room was recently remodeled and it was tastefully done.
They people were great Lack of coffee maker / limited to one coffee per day..
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
I like this hotel... Friendly staff...excelent location
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
Great location and valet parking
Clean and spacious room The only reason why i booked this hotel is for the rooftop and you guys completly ruined my stay by closing the rooftop for a private event the ONE day i booked. Good to know that no matter how much cash you shell out youll still get beat over the head because of rich people wanting to close off a whole area of a hotel. Horriible experience.
Staff and room.
Nice staff very helpful great experience front desk excellent would recommend highly
The rooms were large and well appointed. They were clean and quiet. A bit dark decor and lighting in the lobby area.
Great location and good price. The staff was friendly. On one of the days we stayed, the entire hotel's air conditioning was out for almost 24 hours. It was humid and very hot outside and we were traveling with an infant so we decided to come back to the hotel only to find it even more hot and muggy inside. They kept telling us the problem was being fixed but it wasn't until early morning the next day that it started working again. They apologized and gave us a discount but it was a miserable night with the baby. We had to ask for extra towels 4 times one day until we finally got them. There were at least 3 large cockroaches that we had to kill in the room - I know it's New York, I used to live there, but it's still uncomfortable to find them in a hotel that's supposed to be clean.
Location was great and staff were courteous. Decor is modern. Shower was dirty on arrival with hair from prior guest. When arriving we turned on the lights and a cockroach scurried across the floor. The room was hot and The air conditioner didn't work.
The complimentary happy hour in the lobby was a nice treat for hotel guests. Although, there seemed to be many attendees who were not hotel guests. I didn't like the smell in the hotel or my room. It smelled like pets and found out later the hotel was pet friendly - not a fan. I also didn't care for the decor in the hallways or room I stayed in. It seemed very dated and in desperate need of some modern updating. I also felt the complimentary toiletries were very disappointing and so was the $5.99 charge for printing tickets from a desk computer (labeled business center - very weak). The housekeeping service was very, very noisy each morning and the rooms weren't cleaned up to normal hotel standards.
Older building, recently updated. Lots of charm, yet very modern. Location wad terrific. Hotel was spotless. Pillows on bed were small.
They charge $14.95 for wifi in your room. The Lobby furniture is very old no back support. & Very saggy
Whenever I visit NYC, I always stay at Affinia. Great hotel. Friendly staff, large clean rooms. Excellent location.
Location Staff was unable to inform us (when we checked-in) of movie being filmed on the hotel's street, and surrounding street. Numerous street closures. Was not informed by staff ahead of a additional $20 a night fee from the hotel.
Most everything. My only facilities detraction was the shower water temperature bounced around. The location is not in the middle of anything, but it is close to a lot.
The staff was excellent; courteous, helpful, engaging and friendly. The room was spotless and comfortable with nice amenities. I really enjoyed my stay and would definitely return.
Stunning hotel. Stayed here for 4th of July weekend. Location is amazing, room is amazing and staff was amazing. Will be back next time while I'm in NYC. Parking is a hassle and valet is 55$ a night.
Great service. Very clean. Rooms weren't spacious but very clean and modern. Extremely comfortable bed and bedding
I loved the terrace facility , made a big difference to me comfort. I will use this property again when visiting New York. First room I was allocated was way to small , requested a change and reception was very accommodating.
Very comfortable, great location, friendly and helpful staff. Those iHome alarm clocks are pretty unreliable. Nothing against The Roger, but I do like to play music in my room and they rarely seem to work.
Large room was clean and recent renovation Couple blocks from 34th st subway Tiny bath but was clean and modern
I liked the modern design and the crisp clean linens. Unable to control temperature of room. Also found a large roach crawling on the floor. The staff rectified the situation immediately.
Nestled into a quieter part of Manhattan (or at least not as hopping as Times Square) the Roger feels like a bit of an oasis. The hotel did a great job of converting its rooms so they don't feel like an old apartment with a fresh coat of paint and an over-sized photo of old Chelsea. The lobby is pleasant, there is a small, intimate cafe on the landing and the rooms are well-appointed and comfortable. This was my first time and would stay again.
Just entrance Very small space of room, very expensive if you think about cost vs. benefits. Even breakfast of us$ 24,50 and us$ 6,53 for a bottle of water???? The most expensive experience that I had when I am trevelling all around the world during last 20 years!!!!!!!
Nice staff, comfortable mattress and linens, great shower, funky style and great location - walk to everything and close to subway Ultra small bathroom sink and counter, A/C didn't cool the room below 72 even with the thermostat turned down to 60. Bed also on a platform, and corner of the base jutted out far enough that I whacked my shins on it to the point of heavy bruises - totally my fault but just beware!!
I found it mostly cool. Especially the places at the lobby, which became a very hot meeting place, during lunch time and late hours . The oyster bar, the Stumptown caffe -very good quality- and the Breslin bistrot were mostly satisfactory. The prices were very high. I mean the minibar products, the telephone calls pricelist and the deposit of usd30 for a simple plug...! The most important : there has been a double debit entry on my credit card account for which I am going to send an email to the hotel . pls check.
The hotel itself was great and the rate was great for last minute none
All in all was great. Definitely a younger vibe and nice attention to detail throughout the hotel. Lobby has become a little overcrowded with millenials. Be nice if there were space for guests to have coffee/drink.
I was extremely pleased with my stay at the Ace Hotel. The staff were extremely friendly and helpful. The room was well-designed, comfortable, cool, and clean. The lobby was always full of people. The attached shops and restaurants were all excellent and the location was perfectly in the middle of everything. I would definitely recommend the hotel and certainly stay there again.
The Ace is very much a design, look, overall-feel type of place. It is modern, swanky, functional, young, simple all at once. The lobby was a dimly-lit bar and the music was a little loud. You couldn't hear it any where else. There are two restaurants and a coffee shop accessible from the lobby. Down the stairs is a workout room. Our room was the smallest available, but it was the space we needed. The room had a lingering locker room smell, but I'm guessing that was from the previous guest. It improved the following day. The pillows were great, the mattress sagged a little in the center. There was a small rack by the bathroom for hanging things. I thought the room could really use additional hooks, but it would probably interrupt their painstakingly graphic look and clean design. Don't buy from the courtesy bar. Yikes. The prices are steep. Bit of musky smell to the room. Mattress sagged a little. Room could use hooks for clothing- more than what they provided.
Beds were some of the most comfortable of any hotel I've ever stayed in. Ate in both the Breslin and the John Dory Oyster Bar and both were excellent with the Full English breakfast at The Breslin being the highlight. Every interaction with staff was genuine and pleasant. The shower in our large double room seemed to be an afterthought, small and comically cramped. Whatever you're imagining is too big, I'm serious when I say barely enough room to turn around.
So much character it hurts. Very cool especially the lobby facilities. The day I was there ... No hot water.
The staff is great! The location is good. The theme it incredible The rooms are too close, doesn't has any closet it is a little bit uncomfortable for the money that I be already paid.
Good location , kind staff , great beds Rooms are pretty ugly . Bang for buck is zvery low , for the same price you can have a much nicer , classier hotel . Only stay here if you want the scene in the lobby
Great location, friendly staff, comfortable beds...overall a great hotel My room was 1 hour and 45mins late, I was offer 1 free cup of coffee. The lobby was full and could not find a place to sit. So I left and went another restaurant and stayed there till the room was ready. I should have been offered something else. I know sometimes things can happen but nothing was offer at all except for a free coffee, and I waited almost 2 hours.
We loved the Hotel design and the staff were very helpful. Our room for 3 people was a great size and at no time did we feel cramped. The room was extremely clean and the bathroom was a good size. And as for the view of the Empire State Building from our bedroom...just amazing. We had an unfortunate episode of the only night we decided to come back early and have a drink in our room the people staying in the adjoining room were smoking and this was smelt in our room and lingered for some time. We did call reception and having sent a maintenance man to deal with the problem initially, then sent the hotel security who although said the smoke could be smelt from the corridor and their room was unable to do much about it because there was no evidence of cigarettes in the room when he was eventually allowed in. We had a friend with us who smoked and she did the decent thing and went outside to smoke, shame they didnt do the same, and why didnt the smoke alarm go off in their room?????
Location. The restaurant and bar in the lobby was excellent. Has a great bar too!