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Room, Lobby Bar, Hotel Staff Complimentary coffee in lobby bar ends at 8am - too early!
The Edition has become my favorite hotel in NYC. It's modern and clean without being trendy. It's luxury without being pretentious. The service was first class. The rooms were spacious, clean, and quiet. Even at $500-$600 a night it's a value. The restaurants and bars were fantastic. I think being across from Madison Park adds something unique. I highly recommend the Edition. Didn't love the elevator set up.
The service, room, restaurant, location were excellent.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
unique, great location - very little street noise.
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
location is fabulous, rooftop bar was very nice. the room was very small.
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
I loved the decor, how clean everything was, the light, that you can open the window, the comfort, coziness, basically everything! The lotion and amenities provided were cute and high-quality. Really enjoyed my stay here - perfect. Great location near W 4th subway stop with so many trains, walkable, just off Washington Sq Pk. Overall so comfortable, clean and bright!
Celebrating a fun night in NYC with my husband for his milestone birthday. As soon as the staff at The Jade Hotel realized this, they sent us up a bottle of champagne! This really got our night off to a fun start. Such a great boutique hotel in a fun part of Greenwich Village with kind, attentive, and courteous staff! We would got back in a heartbeat!
The hotel is on a nice quiet street, with easy access to the subway. The rooms are beautifully appointed, though on the small side. The staff was helpful and courteous. I would definitely stay here again.
Staff was helpful and attentive. Rooms were clean, light was good and so was having the outlets for devices. Great service of offering the small items one needs or my have forgotten like toothpaste and deodorant. Making this service known. Thanks Better food selection.
Loved this hotel. Friendly, helpful, small enough to not get lost in and just be a number. Food was excellent and service was helpful and immediate. Would stay here again definitely.
The room was pretty clean, comfortable and nicely decorated. The room was noisy--I could hear people in the hall and the room next to me. It could have been cleaner but over all it was not bad. I di not like the food in the restaurant "Olive's" it was too salty.
I absolutely loved this hotel. The location is very good, there are some great places to eat around there. Having room service was excellent, Good bar that served excellent cocktails. Would definitely stay again. Conciege were extremley helpful.
Fantastic location with excellent staff, our room was fantastic we received a free upgrade on check in. Hotel bar and restaurant are well worth visiting, the local suway is a 2 minute walk away.
The staff is extremely helpful and friendly. The rooms are large, comfortable and beautifully decorated. And the location is perfect.
The location was superb. It was clean, quiet and very beautiful. None
The staff was friendly. The rooms were comfortable. The view was wonderful.
atmostphere was really fun. great buzz about the place every night. evening meal is amazing. cant think of anything at all
Location is excellent and our room was very good. Hotel design is contemporary and modern. The door staff appeared disinterested in guests and there was generally a lack of friendly hospitality that you usually enjoy in the US. With the exception of the bar staff nobody smiled at us!
Loved the room, they had all points I require to be totally happy. Luxury, cleanliness, location, friendly staff. Super!! Will love to stay their again. Thanks for the opportunity to try them out.
Everything. Manager, Chris was exceptional.
Good location. Some check in staff were terrific, some were condescending that I booked my room through kayak. I had to beg them to get my SPG preferred benefits. After I asked enough people, I got them, after hearing different stories about their policy.
Afternoon tea, furnishings, nice staff. I could leave my luggage after check out until I picked it up late afternoon. No
It had character There was a bar with a courtyard below my window, there was noise till 1:30 am. You could also hear the beds creaking!!!!
Location is excellent, pizza restaurant two doors even better! Nothing
Location and value for money
the beds were very comfortable quiet The deadbolt on the door was broken couldn't get it fixed. Our room keys continually stopped working no information in room about area hallway was filthy had not been vacuumed in a long time they provided a continental breakfast but since we booked through third party website they would not let us eat breakfast.
The staff was great
It was very close to the art and other things we wanted to see.
Everything! The staff was nice, the location is great, it was right in the centre of it all. Though the view wasn't great (surrounded by other tall buildings), there's so many things to do outside your hotel room, so I'm not sure you should complain about that. The water pressure was a little weak. That's it.
Friendliness of staff Small rooms, not big enough discount rates for using garage
Good location. Housekeepnng threw away my contact lens solution, they opened the window when they cleaned so my room was freezing every night when I got back. Three days in a row my key didn't work and I had to go back downstairs to have it reprogramed. There was a super funky smell in the room. Thin walls, I could here doors slamming, people talking, etc. There was a thermostat and another heater. When I would turn the thermostat off, the other heater stayed on and I was boiling at night. Internet was really slow. Elevators were also super slow. Poor water pressure in the shower.
I was skeptical about such a good rate but Wyndham is a decent brand so I went for it. Super friendly staff, quick check-in and out. Room was the "cozy" size you'd expect in Manhattan which more than served the purpose. I'll definitely keep this on my list of places to check first next time I'm NY bound.
Everthing is good
Location was fantastic, very quiet, not a lot of rooms on each floor, and the bathrooms were surprisingly big. Actual room was a bit tight, but that's not a big deal, especially when you consider the location.
The location was convenient for out of towners and the rooms were clean and modern. The shower was excellent. I don't travel to spend excessive time in my hotel room- it's just a comfortable, clean place to sleep and located centrally. This place qualifies. That staff was lovely. There was nothing to complain about. Hotel room coffee is terrible but there's a Starbucks at the end of the block and local coffee houses just a bit further away.
Easy subway and walking distance to stores. Nice room. Noisy street traffic on Broadway. No decent mirror in room, bathroom had a TV built in, so wasn't useful, full length was in a dark corner.
Location Construction at 3am Overpriced Didn't clean my room until 4pm one day
Much roomier than expected for a Manhattan hotel, very clean and comfortable. A hotel service fee was tacked on at end of stay. This was an annoyance and I had to request staff remove the fee. They tried to tell me it was in the agreement, but I showed them my online receipt. They removed the charge right away, but it felt like this was a purposeful attempt and I'd bet many people don't even argue the charge.
Convenience, two blocks from the Metro. You can walk to Times Square. Bathroom was a bit cramped. No bacon for breakfast:(
The staff were excellent. Waiting a whole week to remove the obligatory room charge for incidentals not purchased. Stayed at the Liaison Capitol Hill in DC the following week and was not charged anything against my card at check in.
Loved the bed and shower - memory foam mattress and a badass shower. Felt similar to a European hotel, smaller yet felt big enough. Great lighting, heating, and staff was great. Not much. Had a great stay!
It is close to SoHo and my son's office Small rooms and bathrooms
Location, location, location ~ hard to find hotels in this part of the City and we prefer it to the more touristy areas. There is a plethora of great restaurants, easy walks to the Hudson River Parkway, the High Line, the Whitney, and very convenient subway stations. Comfortable King bed and decent sized bathroom Able to control room temperature Clean Liked having the Keurig coffee in the room We had no complaints, other than how expense all hotels are in NYC. Our cost was about $333 per night. Don't get too excited about the free continental breakfast.
The location is excellent. Perfect for wandering around Soho and Greenwich Village. Leaving bags when arriving before check-in time was fine, but retrieving them later was very difficult -- staff member in charge of luggage could not be located and we waited a long time in the lobby for the clerk to decide to get another person to retrieve our bags.
Great location. Staff were very friendly and helpful. Good shower. Lots of nice bars and restaurants very close by. Nice decor. Breakfast was better than we expected from reviews and not crowded.
Our room was very comfortable and clean. We felt the breakfast was average but did not like having to use plastic cutlery & dishes - a toaster for the bagels would have been good.
Great Greenwich Village location. Nice to have breakfast included. A very European crowd staying there.
The Staff was extremely helpful and kind, letting me check in a little early and gave me a 1 hour later check out the next day too. The bed was crazy firm. Like ... maybe good for your back but sort of shocking. (full bed)
Convenient location, nice desk staff room too small for comfort...elevators not effecient
The staff was very friendly, the facility was clean and pretty spacious for a hotel in the city. Very nice hotel would recommend to a friend.
The front end staff was always very helpful and pleasant
It has a reasonable location in the heart of NYC. It was very disappointing overall, and did not meet our expectations. The room was described as having two double beds, when in fact it came with two single beds, the description of the room should be changed to twin room. The furniture in the room was also in poor condition and looked cheap, overall very poor value for the money paid.
The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!
Comfortable beds and adequate size room. Like not having to walk down long hallways. Very quiet even facing street.
Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.
The staff where friendly, hotel located in nice area Room to small, please when you say room with a view be more specific
i liked the head of staf - when she dident see the resorvation in their computer she calles the booking.com reservations and made shure that every think was ok on her free time - she was great the prices that the hotel gives are high for the facilities - they could lower the rate a little
the rooms were compact but extremely comfortable - the people that cleaned the rooms did a perfect job - the sheets and towels were cleaned every day
Great middle of Manhattan location with easy access to subway so we could walk or ride anywhere we wanted to go easily. Staff was friendly, room was clean and comfortable. Restaurant/Bar on main floor "The Dog Hoyse" is way over priced for so so food and service.
Situation and free internet. Staff quite friendly. I found strange that the hotel couldn't provide any bill with the excuse that hotel was paid via bookings.
Good location -the room was comfortable - and the free breakfast was a nice touch if you want to get up and go.
Location, Room was clean and staff was helpful The price of the hotel was so much cheaper booking through them that i ended up canceling the 2 of the 3 nights and booking.com would not match or give me the price of the hotels rate.
Good Location. Near to good restaurants. A typical 3 star hotel given its room and facilities. Worth the room rates and good for a short 1 or 2 day stay in new york city.
Very friendly staff. Great location
very nice location,situated right in the middle of everything, with easy walks to many sights and easy acces to subway less than 100 meters away. hotel is nice and clean. had 10 th floor room facing backyard with some view and no street noise at all. breakfast is fine...coffee is better than at the Plaza..helpfull staff..would stay again..
nice clean bathroom breakfast was of a low standard
Terrific location just a few blocks away from subway and business traveler necessities like FedEx and a grocery store (Whole Foods to be exact). The room was the most spacious I've stayed in NYC for this price. Near an Orange Theory which I used on my first day there. The gym facilities here are very limited. I did not ask if there were reciprocal gyms nearby.
Clean, comfortable room. Helpful staff. Excellent location. I cannot recommend this hotel too highly.
comfortable bed, good breakfast
Clean, classey, great views and stylish. Breakfasts were included and just what was required. Great location. New luggage set damaged when in storage with the hotel the day after check-out. Made for a miserable return trip as wheel and handle mechanism were well ineffective.
Cleanliness and breakfast as most NY hotels do not have this service location
It was very convenient to all the things we wanted to do. Small place with a friendly staff. I was able to park on the street all weekend. I expect to pay ~$300/night, but this wasn't up to the fee. The pillows are undersized by about 1/3. The room layout made it hard to get to the window side of the bed. There was no mini fridge. The nice rainfall shower head had no way for height-challenged people to change its position. The toilet seats are cheap plastic. No electric outlet on one side of the bed, inexcusable in the day of "I charge my phone while I sleep." The lighting scheme, involving use of your room card in a slot and a pad of push button switches, is inscrutable.